Adapt Health

ADAPTHEALTH IS A CRIMINAL ENTERPRISE
All this Company is, is a shell company who does nothing but collect bogus claims.
On July 4th of this year they started to charge my Medicare for a O2 Concentrator that I returned 2 years ago.
They told me they have no record of return and if I couldn't prove I returned it, the billing would continue.
It all started with Aeroflow, I had a Concentrator with them in 2017. In 2018 they lost the Contract with BCBS of NC .
Told me not to worry because they are going to use a 3rd party biller. They billed me from 3 different sub companies going forward.
I wised up and purchased my own Concentrator 2 years ago , notified them to pick up their equipment. They picked it up in February 2021. The billing stopped.
I turned 65 in July, went on Medicare and they started charging again for something I dont have.
The reviews and Lawsuits are all over the Internet on just how nefarious this company is and I'm not alone in my dilemma.
Unless I can prove it was returned, they say I'm responsible for payment.
I've already contacted the DOJ , The States Attorneys General and Medicare Fraud along with the US Treasury.
I won't sit back and watch these people rip off the good citizens of the USA.

Date of experience: July 03, 2022

When I bought my machine through Alina health, I was told I owned it. Since Adapthealth took over, I no longer own it and suddenly get a $2,000 bill out of nowhere for the same machine. I have complained that the machine is faulty only to be quoted varying amounts from $600-$900 for replacement. It concerns me that these are predatory tactics in a vulnerable community. Has anyone experienced these kinds of intimidation tactics?

I have had the unpleasant experience of dealing with this Adapt/Family Medical Supply company since April; three months later I'm still having to fix the issues their internal errors / mishandling of my medical information have caused. Because they took so long to fulfill my prescription and insurance authorization for equipment I was told that it "timed out/was dropped in their system", upon talking to my insurance company they conveyed Adapt never sent the "medical necessity" forms requested numerous times to maintain the prescription and initial authorization. After phoning weekly for two months, I was suddenly told, "I don't see your name for equipment in our system" Turns out they lost my paper work and said I had to make calls to my sleep clinic and primary doctor to expedite paper work back into their system and to my insurance directly to ensure a speedy authorization back into their system. After I made the calls and had the paperwork resubmitted, Adapt still took two weeks to process the paper work. In the mean time, I was told a store was holding my Cpap and as soon as my insurance authorization appeared in their system I could schedule my fitting. I didn't hear from them so of course another phone call 5 days later to the store now to see if they had received my insurance authorization, they hadn't, and they no longer had the device. Adapt hadn't told them to hold it even though they told me they had. So here I am back to the drawing board looking in the system for a Cpap that doesn't require me dealing with the Adapt / Family Medical Supply. HORRIBLE COMPANY, INCOMPETENT, HORRIBLE EXPERIENCE!

Difficult to order supplies.. Vague description of product making it difficult to communicate what to order. Wrong product sent. Denial from company of any responsibility when complaints are submitted.

I am the POA care giver for my mother who is in memory care. I saw a small bill for AdaptHeath but could never find what product/service it was associated with. Then a second small bill arrived, but again no service or product that my mother was being billed for. Finally I called their customer service number and gave the operator my mother's account number on the bill. He then wanted my mother's birth date which I gave him, then he wanted more personal info for my mother that I refused to give him. I told him he would receive no more info about my mother until I knew exactly what AdaptHealth was billing for. He refused to tell me because of "company policy", so I ended the call.

Honestly, this is exactly what scam artists do to prey on the elderly. To me, AdaptHealth is a scam and should be shut down until they prove their billing is legitimate to myself and all other "clients" being billed by them. My next stop is the Better Business Bureau and my state's AG.

Adapt Health is not able to send a detailed billing statement. They send balance forward with no details and cannot explain the charges. I called 3X over 3 days and they keep insisting they are emailing statements but they never get there. I tried registering on their website but that does not work either. They have staff answering the phones who are robotic and do not know anything. They are dishonest and not helpful. If you have another option, do not order from this company. They also auto checked my credit card which I did not approve. I had to move mountains to get a manager to listen to me and even now I am not sure it is cleared. They will charge your credit card without permission.

I had such an easy time placing orders with McKesson. This is the second time that Adapt Health sent the wrong size ileostomy pouches. I placed the order online after trying to place it by phone and waiting forever on the phone. It took too long to get through to a live person. Fortunately I did not have to wait until the phone battery ran down. I could not hit 1 on the cell phone to get in line for a call back. So frustrating! Look at the Better Business Bureau reviews. This company is terrible. The person who picked up this time was very nice and changed my profile so I should only get the correct supplies the next time. It should not take this much time and aggravation to re-order.

Words can’t describe how terrible of an experience I had with this company. If you have an option absolutely 100 percent do NOT use them.

I am on oxygen 4 liters and they say it's a nation shortage I understand that but they will not bring me no oxygen and if I have to go to dr I have to call them 3 days in advance they have to call my dr to see if I have an appointment I FEEL LIKE I AM A CHIL NOW how can they do that with the Hippa Law And how am I going to be able to go to get my med or go to the grocery store if I dont have oxygen they told me get some one else to go get it and I told her I am the only one that drives it's only me and my 2 grandkids and they dont DRIVE she said I dont know what to tell you all I ask for is maybe 2 tanks a week to get me by to go to store or get meds I feel like I am in JAIL the person I spoke to yesterday said dont you have an oxygen machine in your house I said yes but that doesn't help when I need to go some where I am trying to stay active but I feel like they want there patience to DIE so they dont have to mess with them any more BUT RIGHT DOWN THE STREET THERE IS AM PERSON ON OXYGEN AND I SEE THEM GOING THERE EVERY WEEK THERE WHY IS THAT PERSON GETTING OXYGEN WHAT IS THE DIFFERENCE BETEEW THAT PERSON AND MY SELF I NEED HELP PLEASE SOME ONE HELP ME I FEEL LIKE I SHOULD GO TO WAVY 10 NEWS TO GET HELP

No one knows their products. spent hours trying to get a machine replaced because it wasnt working correctly. They were to send the same machine type that I had. They sent the wrong machine. Have been on hold for over an hour trying to get this straightened out. Finally got someone who told me I had to speak to a specialist about an incorrect delivery and have been on hold again for over an hour again with not specialist answering. I think I will go somewhere else. I can't imagine dealing with them to come an pick up their equipment. I would never deal with again again.

Picked up a new mask at their outlet office, had to pay for it that day . . . then got billed for it, called to the WORST customer service line EVER (and I'm 75 years old) and was told not to worry about it the next statement would show it paid . . . of course the next statement I got showed the bill AND a late fee with a warning about how late the payment is (actually less than two months) . . .was treated horribly and cut off, called back and was told "hey I can put you on hold forever if you'd like" . . . this is the kind of treatment I've received for several years since Adapt bought out my hospital owned provider . .. many, many phone calls and always treated rudely but today really takes the cake . . . certainly going to find a new provider. . . their website constantly shows stories about them buying up other providers, more people to live with this nightmare . . . RUN

This is arguably the VERY WORSE customer service on the entire planet. They are rude, incompetent, do not know how to help clients...LEFT ME ON HOLD for over an HOUR, Left me on hold for 20 minutes prior then we got disconnected. Over the last 2 weeks they have sent me in 5 different directions ALL WRONG! With everyone telling me they sent me to that THEY are the ones to resolve the problem! After being put on hold again today...I called back 3 minutes to 5 today & was told they are about to close & call back tomorrow. I said no I need to talk to someone...they put me on hold & at 5 they disconnected me! I would FIRE EVERYONE in this foreign country masquerading as Customer Service! They have some kind of attitude! I do NOT KNOW what Healthline is saving on this customer service per call but it is NOT WORTH IT FOR THE PI$$ POOR customer service & NON resolution we are getting in America! I had to put ONE STAR...BUT IF I COULD I WOULD HAVE GIVEN THEM A ZERO!

Adapt bought the medical equipment company I started with. Every time there's any problem with the equipment it will require multiple conversations. That's after holding on for so long waiting for an agent to pick up. The customer service is laughable. They're so busy typing they don't listen to anything you say. You end up repeating everything.
But today beats them all. I need a car charger replaced from a brand new unit. ...3 days old and literally, the box was opened in my home. I was told a car charger doesn't actually charge my poc and I have to call the manufacturer myself to get a replacement. If that didn't work I can call back and someone will 3way call the company with me. I asked to do that now and skip all the wasted time tomorrow. The agent audibly huffed at this. It went on from there and I was transferred 2 more times. Finally some guy asked me to hold and never came back. If I could score less than a star I would. Do your research. In my opinion, a local company is the way to go. That way you have a place to go when things happen and people to talk to that actually solve issues. Being in a situation that requires medical equipment is hard enough. Having to deal with poor service is horrible.
Below is a screenshot of my call timer. Add another 7 minutes to it and that's when I gave up.

Adapt Health should not be in the medical business. Totally dishonest company. They started out trying to scam me by asking for a credit card. They told me it was necessary to “have on file” even after I told them my insurance would cover everything. After some back and forth, they delivered a CPAP machine and promised to send supplies within two weeks. That was just the first of a long list of lies. Calling them is a joke. Rarely do they answer the phone. There were times I sat on hold for over twenty minutes after the recording said I’d be connected in less than three minutes. Then, after sitting on hold for a long time, they’d simply hang up. Rarely do they call back.
If and when you do eventually talk to somebody, be prepared. Easily the most incompetent folks in the medical business, they’ll promise you everything and deliver nothing. Calling back to find out what happened to the promised goods have you dealing with their phone system, which as already stated, is terrible. They keep no records of previous calls, so you have to start over every time.
Eventually, the frustration of dealing with them was more than I could handle so I returned the machine. Four days of calling two and three times a day and finally I talked to somebody to schedule a return. When they picked the machine up, the driver asked me to sign a form without showing me what I was signing. When I refused, he showed me a document and I signed. Another lie. They sent me an email with a copy of what I signed. There were two documents, one I was shown, one I was not. Hopefully, the last lie from them.

I moved from Denver where I was a customer of Major Medical (AeroCare, Adapt Health). I have a device connected to my CPAP machine on which there is a monthly rental charge. I informed them of my move. After I switched to my new insurance provider, I made them aware of that change.

In June, I received a bill for $712 for 4 months of rental charges. When I called to discuss the bill on June 26th, the representative asked me immediately if I was covered by Wellmark insurance. I said that I was. When he looked into the $712 charge, he discovered they had been trying to bill my previous insurance carrier - even though they obviously knew I was covered by Wellmark based on his clarifying question to me. He told me that they would submit the bill to the correct insurance carrier and that I did not need to worry further about the bill.

Over the July 4th weekend, I received messages from both Major Medical and my bank's fraud department. Apparently, Adapt had billed $537 to my credit card. The bank catch and stopped the charge. I called Adapt first thing this morning to address the concern, assuming they had charged my most recent CPAP supply order to my previous insurance company. Instead, I learned they had actually billed the $712 to my personal credit card rather than billing the appropriate, current insurance company. Apparently, the bank accepted one charge of $176 and then decided the "duplicate" charges were fraudulent.

I'm furious! The staff at Adapt Health first billed the incorrect insurance company - even though they had my current, correct insurance information in their system. Then they tried to bill me directly. After I spoke with them and they understood and said they would correct their error by billing the accurate insurance company, they turned around and billed the charges to my credit card that they have on file. This series of events shows that they cannot be trusted.

I contacted the agency to secure CPAP supplies. I was told numerous different reasons as to why I could not secure my new supplies with the company. I was told to go back to the company from which I previously received supplies. I was at one point told to get all the notes from the previous supplier. I had those sent. I would leave messages for staff and no one would call me back. Then when I would finally get someone on the phone, I was told I needed to see my doctor because they needed to have a face-to-face visit note within the last 6 months. Then a month later I receive a call from Advanced Home Care saying I could get supplies because they received a new order. I was never informed that they needed a new order.