Advance Auto Parts

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Furthermore, [redacted] is my significant other but I never gave permission for the refund. His name is there because he usually deals with them for me.

Thank
you for providing us with the opportunity to address the complaint that Mr. [redacted]
has filed. It is important for us to hear from our customers and we will strive
to meet your expectations. 
We
have reviewed the information provided and would like to apologize for the
inconvenience...

our customer received. We have forwarded Mr. [redacted]’s opportunity
to the leadership team over the store. They will reach out to provide a
resolution and will let us know once they has spoken to Mr. [redacted].
Thank
you for allowing us to respond.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr....

[redacted].  We have found where Mr. [redacted] had contacted previously and the Labor Reimbursement claim was denied. Please be advised that our Limited Lifetime Warranty is only for the exchange of the part and does not include anything other type of refund/reimbursement.  We have included a link to our Warranty Policy and an excerpt from it showing the information we have advised. However we further reviewed the information and would be willing to offer, as a onetime goodwill gesture, a check in the amount of $241. That amount would be specifically half the cost of work done by Honda plus the cost of the part from Advance Auto Parts. If this is acceptable to Mr. [redacted] then we request that he provide a mailing address he would wish a check for that amount be sent to. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted] Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Ms....

[redacted].  We have found a Labor Reimbursement claim that was on going under the name of [redacted] for the same order # [redacted]. We show what the original install, but no estimate or new invoice showing an issue is taking place currently. Please be aware that the warranty for this Alternator is Limited Lifetime and that no Labor Reimbursement is offered under this. We have included a link below as well as an excerpt showing this information. If Ms. [redacted] can submit an invoice or estimate showing that the Alternator was defective then we would be willing to offer a $65 refund on the original online order which is half of the Alternator’s cost as a one time courtesy. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond. [redacted] Additional Important Information THIS LIMITED WARRANTY DOES NOT COVER LABOR COSTS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES SUCH AS, BUT NOT LIMITED TO, PHYSICAL INJURIES OR PROPERTY DAMAGE, LOSS OF TIME, LOSS OF USE OF THE VEHICLE, INCONVENIENCE, RENTAL VEHICLE CHARGES, TOWING CHARGES OR ACCOMMODATIONS RESULTING FROM A DEFECT IN OR FAILURE OF THE PART.

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.  We have reviewed the information and apologize for the inconvenience this has caused Mr. [redacted]....

We spoke with the store location and General Manager (GM) Meg advised that she recalled an individual attempting to return a Phillips bulb inside a Sylvania package. GM [redacted] claims that she was advised by this person the bulb was defective, but they were denied due to the part not matching the package. We are not sure that this was Mr. [redacted] however the time frame matches. We can only request that Mr. [redacted] take the part into the store in question and once there contact us at [redacted] and use reference number [redacted] for assistance. All store returns are up to store discretion however, but we are happy to attempt to work the store. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

[redacted] 
[redacted]
Regards,
[redacted]

Review: On Advance Auto Parts website, a rebate is advertised for buying brake pads and rotors on the same receipt. I did so on May 30, 2016. The only date listed in the rebate description are the purchase by date (June 29, 2016), and redeem by date (July 29, 2016). There is NO starting date given for the rebate period, or a date range specified that purchases must be made in. AAP is denying my rebate claim, stating that "The reason why the registration did not go through it is because your purchase date does not match on the offer code. The purchase timeframe for the rebate offer for Carquest Wearever Gold Professional Brake Pads and (2) two Carquest Wearever Rotors started on June 2 through June 9, 2016. If you have purchased these items on 05/30/2016, it is already outside the timeframe." I feel this is deceptive- If there is a purchase timeframe for the rebate, this information should be stated- *clearly* on their website.Desired Settlement: Rebate amount as specified/promised on their website. Also, all future rebates, if there is a limited time period to qualify, MUST include beginning and end dates.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. In checking the purchase, we see that it would have qualified if not for the purchase time frame. Due to the opportunity received, we are happy to issue a $15 gift card to the address provided. Mr. [redacted] can be expecting it in 7-10 business days. We will be looking into the online advertisement of the rebate in correlation to the in-store ad flyer.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: I went into this location on 05/09/2016 and tried to return two items and the csr [redacted] that was assisting me told me that she could return it and refund my money by card but that she did not have the cash in her drawers at the moment now while she was saying this she was opening up one of the packages that I was trying to return she said she was doing that to verify the contents of the package now please understand this package had not been open prior to her opening it in the store. So that's when she told me she did not have enough cash and sent me to another location. Well when I got to the other location the store manger there told me he could only return one item because the one [redacted] opened could not be returned because once that package is open it can't be returned I told the store manger at that location that was fine I would go back to the other location where they opened the package and let them return it so I went there today and I was treated really bad. I went inside the store and the store manger there told me that he wasn't gone return nothing cause the package had been open. Even after he was standing right their yesterday and seen his csr open he said he didn't give a [redacted] and told me if I didn't leave he would call [redacted] police on me (and please excuse this language) and as I was walking out the door told me don't come back you [redacted] P.s [redacted] denied even opening the package the next day she lied to me in my face.Desired Settlement: I just want to return this item and get my money back and to have that store manger reprimanded for his unjustly treatment toward me that is all I want to happen

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience caused to our customer. We reached out to the District Manager over the area, [redacted], and he has partnered with our customer’s local store. We would like to ask Mr. [redacted] to return to the store with his receipt and gasket, and General Manager [redacted] at our [redacted] store will take care of the return. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. Have received the refund.

Regards,

Purchased a pair of Dorman oil-cooler lines for my pick-up truck 1 year ago mid to late May, the horror story begins when less than 1 year later one of those lines failed & caused a sudden loss of oil pressure and trashed my original engine in my truck. After the first few calls of getting no place I called Dorman direct by this time I was ! month into the engine damage. I was denied a re-print by corporate and I told Dorman this, the Gentleman I spoke to at Dorman reached out to Advance again and I got a nasty call back from the District Manager. When I had reached out to Dorman I was told that they would take care of everything all they needed was an estimate for parts & labor, & they also needed proof of purchase which Advance lost all record of after I started calling . then I got a nasty call from the DM that said "I handled Dorman he told me and this has been going on too long & I wanna work this issue out and get it resolved" he told me. By this time a few weeks had gone by with no call back about what was going on so I called the DM back, He said" Im gonna be a man of my word and get you paid for your engine that I had to purchase out of my pocket", & by this time he was very rude and nasty well wanted to source me a JUNK YARD engine for my pick-up the had god knows how many miles on it and "NOT PAY FOR THE LABOR". So they cost me thousands of dollars in lost wages & now they jerked me around all summer when I could have been fixing my truck & now they want me to put out $1,300 in labor out of my pocket!!!!! WTF I need my truck for my small family business & now they wanna re-nig on a warranty policy cause after I started calling they Coincidentally lost my purchase history for the parts in both the paper form in store & in the computer system between the store & corporate. So my suggestion is don't buy a thing from these people, not only will they take your money but they don't stand behind the products they sell!!!!!!!!!!!!!!!! They also tell you that they'll call you back when there is a problem, they don't you gotta call them!!!!!!!!!!!!!!!!!!!!!!!!! DON'T BUY FROM THESE PEOPLE!!!!!!!!!!!!!!!!!!

Review: I purchased an advanced auto parts "Gold" battery in 2014. When I purchased their brand battery, I was told that I had a "2 year warranty" Well my battery begin to have problems in May 2016. I went to the store where I purchased it. They tested the battery and told me that it needed to be exchanged ASAP. But I would have to purchase it. I didn't understand why I had to re-purchase my battery that was still under warranty. I was told me that they weren't sure if I purchased the battery from them or got it from a car junk yard. The unmitigated gall of the staff to assume that I had somehow purchased a battery ONLY Advanced Auto Parts sold was disrespectful and utterly embarrassing. I told them I didn't but they still refused to help me in the matter. I called the "877-advanced" they called the store and set up a time and sent me back to the store to talk with the General manager . ** (The GM) tested my car after I told him it had already been tested and had the print out of the result from the day before. He disregarded what I said and tested it again. Well the result had magically changed he told me my battery was fine and didn't needed to be change (this was in May). Well today as I was getting in my car for work low and behold my car didn't start. Im beyond livid at Advanced Auto parts complete disregard to the consumer needs and poor product. When I called again I was told that I now needed a receipt of purchase from ayear ago! I purchased this defected battery from Advanced Auto parts and they turn around and treat me like a criminal. This is unacceptable behavior and by far the worst customer service. As a lady its already difficult making sure mechanics aren't trying to take advantage of you but to have these thugs do it with No accountability is simply wrong.Desired Settlement: I have already replace my battery so I would like a refund or store credit for the battery

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience this has caused our customer. We have spoken to our store leadership team and District Manager [redacted] has advised that he will have the Store reach out to assist Ms. [redacted] with a new battery to help with the battery exchange. I contacted the General Manager ** of the store at [redacted] and he advised that he will make sure to contact Ms[redacted]. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I had a check engine light on, so went to auto advance Store# [redacted] ([redacted] location) - since they do scan for free, give the codes and advise. They did said and staff was friendly. I am completely a novice in this area, so they were glad to help and provide the parts that will fix the issues (O2 Sensors - part# [redacted], and part# [redacted]. I specifically asked them about the return policy, what if part didn't fix the issue - they specifically told me 90 days return, if part doesn't fix - bring it back etc. I took them to mechanic - he put the parts, rescan - didn't fix the issue. Since this was on advise of auto advance - mechanic doesn't take any responsibility of fixing the issue. When I paid him money for scan to fix the issue - he said - part was wrong. My car needed Ratio Sensor specifically (part# [redacted]). He replaced and issue fixed. He immediately take the other parts suggested by auto-advance out. I have receipts of all of these to prove (if needed). Car was not driven with auto-advance O2 sensors. They were installed, and immediately removed. I was confident that parts can be returned based on my conversation with Sales Rep.

When I went back to store to return, to my surprise, I was treated very differently. Those friendly faces were gone. I was told that returns cannot be made. I asked "Why" and was told that part was taken off the packing. Unless it is defective - we cannot take it back. I am not sure if part was defective, or truly other part was needed - but it didn't fix the issue. and policy says "Items must be in original packaging and in new condition." I was told that part is electrical - so separate policy applies and pointed to disclaimers.

Simply - now the return policy is tweaked to corner the customer some how or another, and given me as hard time as possible to get this returned. Policy doesn't say "new". It says original packing and in new condition - which my items are completely. There was no mention whatsoever about electrical components, Sales Rep didn't even mention about this at all.Desired Settlement: Simple outcome, I need my refund of total $133.72 (this includes taxes). I will be more than happy to ship the item or take it to the store.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We do normally require parts to be in new condition, and in original packaging to issue a refund. Due to the opportunity received, we have partnered with the District and store manager of store [redacted] to refund the parts in question. Mr. [redacted] need simply ask for store manager [redacted], who will be happy to take care of the refund for him. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted]. I sincerely appreciate all your help in this regards.

I called the store manager "[redacted]" and he is not aware of this issue and declined to take care of it unless he hear anything on this issue. If there is a delay, kindly let me know and I can wait without any issues. I just need to know when should I contact the store manager ([redacted]).

Regards,

Business

Response:

In regards to the complaint that Mr. [redacted] has filed we would like to respond further. Due to the opportunity received, we are having store manager [redacted] call our customer to arrange a refund. Please let us know if we can help further. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Advance ordered a solenoid for my Saturn SL2. There are two different solenoids for this type of car. One has a right side and one has a left side and they can not be switched because of the way it is wired. So, an Advanced employee ordered one for me and told me they would call me when it came in. My brother is the one who is going to put it on the car for me. I received a recorded message from [redacted] at Advanced that said my part was in and I could pick it up. When I found the message, I called my brother. He left then to go to the store to get the part. When he arrived he found that they sold my part to another customer who was in need of one like mine. My brother told me that the person called the other person who told him he had already put it on his car. This left me without a part. My brother and I have to go back to work and I will be without the use of my car.Desired Settlement: I would like the part before Monday. I don't know if that will happen. I cannot believe that Advance would want employees who would damage their business.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We spoke with the District Manager [redacted] over the stores in the area and had him reach out to Mr. [redacted]. It turns out there was a misunderstanding between the Team Member who assisted Mr. [redacted] when he came to pick up the part. The part was in fact at the store then and still was today, 7/26/2016, during my conversation with District Manager [redacted]. DM [redacted] and Mr. [redacted] spoke about the issue at length and DM [redacted] apologized for the issue and advised he would make sure a problem of this nature does not take place again. We were informed that when the conversation ended that Mr. [redacted] was happy due to him having already bought a part elsewhere. We will consider the issue resolved unless Mr. [redacted] could use further assistance regarding this matter. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The man at the store has tried to change to the narrative. The local man who looked into the complaint bought into the narrative of the man at the store. I pointed out to him that the sales person told my brother that he had sold the part. Putting a piece of paper on a box and claiming that was my order was not acceptable. Please understand that to accept this new narrative would mean that the lady who put in the order did it incorrectly. We watched her put in the order. She did it correctly. The only other choice would be that the people in the warehouse who boxed the part did it incorrectly. I'm not buying that either. I chose to move on by seeking the assistance of another dealer and getting my car fixed. I have chosen to close this matter by making certain that I do not purchase anything else from this particular store.

Regards,

Review: I order brakes online to be picked up at store on july 4th. They are advertising a rebate for upgrading to Gold brakes. I spend more money to upgrade and it I can do the online rebate form and submit it. Then on July 21st they say that the rebate was expired - why are they promoting the rebate on July 4th if expired? The parts are also chosen when you put in your vehicle information - I pay my 89.99 for the total and pick up the parts in store. I give the parts to the person installing the parts and they are wrong - an even exchange - nope - they charge him an extra $50 for the correct parts. I believe this company is scamming people because their customer service guy was not helpful and seemed immune to my complaint.Desired Settlement: Not promote or allow expired rebate application on the webpage - if it is expired then do not allow me to fill it out during the application process so that I can cancel my order - don't wait for 21 days and then say it is expired.

You had an error on my order - I typed in my correct car details and somehow got wrong parts ... yet you charge my guy an extra $50?????

I am just going to shop at [redacted] from now on but this company should stop the corrupt business practice of tricking people

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. I have reached out to Mr. [redacted] twice hoping to gain more clarity on the issue and had to leave Voice Mails both times. He mentions a rebate being expired and our Rebates do have time restraints that need to be met, but we would be happy to assist with a Gift Card, which is how rebates are met, if we can have an opportunity to understand more about this issue. The online order # [redacted] is only for rotors and was picked up on 6/7/2016, but brakes must also be purchased at the same time for the rebate to be accepted. Mr. [redacted] does have an additional order that meets the time he mentioned and rebate possibility more closely which is order # [redacted]. This order appears that it should be available for a rebate and if not we are happy to assist. The rebates themselves are $20 per axle, which means per 2 rotors and set of brake pads bought, with a $40 maximum. As mentioned we would appreciate any additional details we can be given as to how we can satisfy the customer would be greatly appreciated and we will look into our rebates to verify everything is fine once we get a response back to understand the issue better. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Overnight shipping scam. 6 days after paying for overnight shipping I called to see where my part was and they said it would ship soon. So I canceled my order. Two days later the product arrived . I told ups to return. That same day they pulled my money out of my account. Which is two days after I canceled. I noticed this 5 days later and called to get my money back. And I'm told I have to wait 7 to 10 days to get my money back. Where I come from I call that theft. I informed them that the 30 dollars I spent on over night shipping will be needed per day I have to wait for the money they stole from me. Good bye advanced. I will never purchase another item again. I will make sure to spread the word.

Review: On May 1, 2016 I tried to start the motorcycle and the battery didn't have enough charge to start the motorcycle. On May 1, 2016 I tried to start the motorcycle and the battery didn’t have enough charge to start the motorcycle since the light were left on the night before. I remove the battery and took it to the Advanced Auto Part located in [redacted] at about 4:00 pm.

Once there an employee named [redacted] tested the battery and told me that the battery only had 5.5 volt of voltage and he was not able to determine if the was going to be able to get charged. He told me that he was going to charge the battery for four hours to see if the battery get any charge.

I returned to the store the same day at about 7:45 pm and another employee took me to the charge station and told me that the battery was still charging and I had to come back to the store the next day at about noon.

The next day when I came to pick the battery at about 6:30 pm after I came from work and the battery was not there. The employee named [redacted] was there and he told me that he didn’t know what happened to the battery. He called the employee that serviced me the night before and I heard the employee telling [redacted] that the battery was there when they closed the store.

[redacted] told me that he was not able to do anything and had to come the next day to talk to the manager to get a refund. The next day the manager told me that [redacted] told her that I took the battery back and that’s why the battery was not in the store. This guy [redacted] lied to the manager telling her that. I never took the battery back because the battery disappear. I have waited all this time since they keep telling me that the will investigate this situation and I keep calling them and they hang up on me all the time.Desired Settlement: I request $200

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. Due to the opportunity received we will mail a $200 check to the address provided. Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: This company is advertising free battery installation. I was an hour away from home yesterday and my battery died on my truck. I went to my nearest advance auto parts store mainly because they offer this service. After arriving this gentleman came outside and checked my battery with a machine. I asked him if I placed the order online to take advantage of a promo code if they would at that point install the battery. He told me yes. I proceeded to order the battery and just before I completed my order he came back outside and told me not to because they could not install the battery. He said because my battery had a bar across it and a fuse panel in the way he could not change it. He then told me that if I took it to his house he could do it. Luckily I had my tools with me at the time. Me being a woman had the battery out in less than 10 mins. There was three bolts holding this bar on and one bolt holding the fuse box on. Then of course the two on the battery pots. I walked in the store to get the new battery I had purchased and the man looked at me and said WOW. I guess he was impressed. Then I had a question regurding my core charge. My receipt clearly shows that 20 was applied. However, I have checked my bank account and it still shows the full purchase amount of $112.00. After my $20 core charge my purchase should have been $92.00. I am not sure if that will change in the next few days to follow or not. My main complaint is that they should not be offering free battery installation if it only applies to certain vehicles.Desired Settlement: Stop advertising free battery installation or make it very clear they are only going to help if it requires removing two battery post only!

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. The Free In-Store Services section on the homepage of our web site [redacted] states: “Free installation with battery purchase, on most vehicles, in most locations.” Due to the opportunity received, as a gesture of good will we have credited the web order in question an additional 25%. Ms. [redacted] can be expecting $22.74 back to her purchasing Visa in 1-5 days.Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I placed an online order #[redacted] for pick up at my local store in at [redacted]. I received an order confirmation immediately, but never received any contact that my order was ready for pickup. After one week I contacted online customer service by email inquiring the status of my order. I received no reply, and after another week I requested a cancellation and refund. I again received no reply. I then directly contacted online customer service who stated they could do nothing and "[I] would have to dispute this with [my] bank." I researched Advanced Auto Part's policy in-depth and found for in-store pickups, I needed to contact the local store for refunds. I am not sure why the online customer service representative did not state this. I contacted my local store in [redacted] (listed above) and they stated the order did not exist and I would have to again contact the company directly. I attempted to call several times during normal business hours and only received a voicemail. To save future time and effort for mostly me but also the company, I decided the best course would be to file this complaint.Desired Settlement: My solution is simple. I just want a refund and to put this frustrating experience behind me. I have had good experiences with in-store purchases from Advanced Auto Parts, but I think this will be my first and last online experience.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience this caused our customer. We see that our store processed his order for pick up in error. We have addressed the store’s training opportunity with their team. We are refunding the order today, and Mr. [redacted] can be expecting $49.95 back to his purchasing [redacted] in 1-5 days.Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

this is a big complain for advance auto parts,I returned a core more than 1 week ago,and I haven't receive my refund yet!! I paid with a debit card it should be not taking this long! I tried to call advance auto parts and they only said it's not up to them!! horrible service!!

advance auto parts of wayne nj 07470

Review: I have been shopping at this location over 20 years and I have spent a lot of money at this store. The last few times I visited I was treated horribly . I was talked to very rudely and treated like i'm an it . Not to mention they have done the same to my wife ! I will no longer be doing any business with them. They gave me the wrong parts numerous times and will not warranty anything that I have purchased warranties for. I am a hard working man and I am not looking for a hand out , I am just looking to be treated like a valued customer. Note that this was recently , the last few months , it was great before these rude people with no knowledge were hired. So many people I talk to no longer go there for the same reasons.Desired Settlement: Hire some knowledgeable people that know how to treat customers.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We would like to apologize for the inconvenience our customer has experienced. We have reached out to the District Manager over this store to address the training opportunity. We appreciate Mr. [redacted] for bringing this to our attention. We have added a $20 off $50 or more Speed Perk Coupon to this Customer’s existing account. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] I am rejecting their response. $20 off $50 does not resolve anything. That only requires me to go spend more money in their store and deal with the same people.

Review: I bought upper control arms for 2005 dodge stratus the car is now being scraped the pars have never been taken out of the package purchase with in the month of April 2016 I KNOW THEY COULD SCAN THE STORE CODE ON THE BOX but because I don't have my receipt they want me to take in store credit. they can track store purchases I knowDesired Settlement: I JUST WANT MY MONEY BACK

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and would like to apologize for the inconvenience our customer has experienced. It seems that our leadership team over the [redacted] Advance Auto Parts store has taken care of Mr. [redacted] by providing him with a refund for the part in question. Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.