Advance Auto Parts

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThe refund was process the same day they finally replied to the Revdex.com complaintInteresting that they never mention anything about the horrible customer service they give to there customerThis is proof they don't care about there customers.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me This has been resolved, not exactly what I wanted but accepting the offer Regards, [redacted] ***

We are still unable to locate a claim for [redacted] In Ms***’s response she mentions she sent the information to our credit teamThis team does not handle any Labor Reimbursement Claims and would have directed her to the correct contactWe have reached out to our credit team and spoken to the collections manager handling our customers account who stated a letter will be sent to [redacted] with further explanation regarding the debtAs far as the claim, our final offer of a $gift card standsPlease let me know if I can help furtherThanks!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations In order to proceed with assisting Mr [redacted] we will need to the online order numbers associated with the incorrect partsOnce we have this information we will proceed with assisting Mr [redacted] with filing a damage claim Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello spoke with GM [redacted] at the store and was told to come in for a return / refundSo case can be closed and note [redacted] was very apologetic and friendlyNow that was great customer serviceThank you for your timeMessage I sent 12/16/ Regards, [redacted] [redacted]

We apologize for the delay in responding Is it possible for our customer to send us any repair bills related to the battery installation? Once received we will speak with the store team to gain more insight and provide an update ASAP thank you,

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and were unable to locate any notes indicating that our customer has contacted us previouslyWe would like to apologize for the inconvenience this caused our customerWe have unsubscribed Mr [redacted] from our Speed Perks program and other marketing communications Should our customer like to rejoin the program at any point in the future, we will be happy to assist Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for allowing us to respond We would like to apologize for the inconvenience this issue has caused our customer It seems the information given to our customer is incorrect and we will be speaking with the team in regards to this To assist our customer we would like to provide a $AAP GC for the inconvenience experienced at our location Please let us know if our customer will accept and we will send this out ASAP to the address we have on file Thank you again,

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They claim that they have not received invoices from us on warranty claims which I have sent to the [redacted] Store several times and also to Advance Auto Parts, AAP Financial Services in [redacted] ** I think most of our warranty claims were handled in house at the [redacted] Store We never had to fill out any forms from the corporate officeThey were willing to take care of our labor claims when we were in business because we were one of their biggest wholesale accounts, but once we sold they quit communicating with us This store has terrible business ethics.I am attaching our statement and invoices that I have already sent them along with a letter that I had sent them on Dec4, explaining everythingEven though I have tried to work out a solution with them, I have not heard one word back from them Regards, [redacted] * ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Did receive the gift card Regards, [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and would like to apologize for the inconvenience this caused our customerI have spoken to [redacted] from our E-commerce team and she has attempted to contact Mr [redacted] on several occasions to resolve his opportunityPlease have Mr [redacted] contact [redacted] at ###-###-####, option * and she would be happy to help Our promise is to provide superior customer service and offer high quality products when you need themThank you for allowing us to respond

In regards to the complaint filed by Mr [redacted] we would like to respond further Due to the inspection of the part by the vendor and multiple part failures we have determined it was not the parts opportunityWith the parts failure being the same each time, it is a strong possibility the failures could be vehicle related As previously stated, we would be willing to provide a goodwill gesture of $in the form of an Advance Auto Parts Gift Card as a final offer

Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided and show that Ms [redacted] contacted our office on 2/18/ Ms [redacted] informed our care team that the battery was defective and did not fix the problem; she also mentioned that she had not had a full systems test performed on the vehicle Without performing a full systems test on the vehicle, we are unable to assist in diagnosing the issue We have spoken with the General Manager of the store, [redacted] , and she informed us that the store team charged and re-tested the battery, and it tested good; However, Ms [redacted] requested a new battery so the store team went outside of policy to provide her with a second new battery as a goodwill gesture According to our notes from our customer’s call and our conversation with the General Manager, Ms [redacted] told us twice that the battery was not the issue, and ultimately it was the alternator Unfortunately, we are unable to sell parts to diagnose a problem and are therefore unable to refund a part once it has been installed This information can be found in our Return Policy online at [redacted] Due to the opportunity received, we would like to send a $gift card to the address on file, as a goodwill gestureOnce accepted, we ask that our customer please allow 7-business days for processingThis gift card can be used in any of our store locations Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for providing us with the opportunity to address the complaint that Mr [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We would like to apologize for the inconvenience caused to our customerWe have forwarded Mr ***’s information to our marketing team to ensure his email address is completely removed from all our distribution listsShould our customer continue to receive any email communications, we would like to ask him to please forward the email to us at [redacted] Our marketing department has assured us the customer’s email address, [redacted] , has been taken off all email lists Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have researched our customer’s opportunity and were unable to locate any emails from our customer to our Corporate Customer Care Team Upon researching Ms***’s online order, we were able to locate the vendor who makes these vent visors We reached out to the [redacted] Technical Support Team and asked them for instructions on the best way to remove the parts [redacted] will be happy to discuss the specifics with our customer and answer any questions she may have about the removal process [redacted] Technical Support can be reached directly at ###-###-#### We have also reached out to the General Manager [redacted] at our customer’s local store, located at [redacted] ***, [redacted] *** [redacted] and her Team will be happy to assist the customer with the return All they will need is the online order number, [redacted] , which we have provided the store Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know

We have engaged our District Leader Ms [redacted] in regards to this opportunity We have been informed that she has spoken with the TMs at the store and also spoke with our customer and resolved this issue Our customer has been sent a $GC for the inconvenience this has caused Thank you for allowing us to respond

We have looked and show a GC was sent to the address provided to our customer, after looking at the card # it has not been used so we do not know what happened with the Gift Card delivery We have cancelled that card and reissued another Our customer should recieve in the next 7-business days If not please let us know and we may have to send to another address if this latest one issued is not received, thank you

Thank you for providing us with the opportunity to address the complaint that Ms [redacted] has filedIt is important for us to hear from our customers and we will strive to meet your expectations We have reviewed the information provided from our customer’s opportunity sent and also spoken to the store General Manager, ***From what we gather from Ms [redacted] , she contacted our office on 2/25/and explained that she went to her local store and told them she needed a batteryAfter the vehicle would not start the next morning, she realized the battery was not the issue and called the store to ask if they could hold her old batteryWhen Ms [redacted] went to the store she was informed the battery was already sent back and she could not be refunded In speaking with the General Manager, ***, he stated that when Ms [redacted] came into the store she informed them she needed a battery [redacted] states that team member, [redacted] , tested her battery and it showed the battery was badAt that point, Ms [redacted] was sold a new battery [redacted] states that Ms [redacted] did call the store and ask them to hold her old battery, however, she was informed her old battery had already been sent back to the warehouse the previous dayAccording to our testing, Ms [redacted] had a bad battery regardless of the wiring issue According to our return policy, posted online and in our stores, we are unable to refund a part once installed, because it is no longer in new condition Due to the opportunity received, we would like to send a $gift card to the address on file, as a goodwill gestureWe ask that our customer please allow 7-business days for processingThis gift card can be used in any of our store locations Our promise is to provide superior customer service and offer high quality products when you need themWe sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know