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Advance Auto Parts Reviews (923)

Review: I placed an online order on June 1, 2013 (Order Number [redacted]), but I didn't pick it up because it was always shown processing, and not ready for pick up. I didn't want to wait for it, and purchased them in [redacted] and [redacted] (Tire Gauge). When I placed order on Nov. 7, I just noticed that the order has been picked up by somebody. I never picked it up, and never let my friends or family members to get this order confirmation. I am really wondering who have picked it up, and if it was really picked it up. I talked with the customer representatives twice to ask to correct it, and I was always told to talk with the store. I talked with store manager today over the phone. At the beginning, I was told that there was nothing shown for about this order, he couldn't see whether or not it was picked up, but he said that it was picked on June 5 when he talked with customer service. And the most ridiculous thing is that they don't check ID for online orders, only email confirmation was required. They didn't know who picked up my order, they only knew that it was picked up, but I have to pay for it. It is small amount of money, and I don't waste so many time on it. However, the costumer services and store manager were not willing to help to solve the problem. The representative asked to call the store and the store manager let me to contact my credit card company. I will contact my credit card and dispute this transaction as fraudulent, but the costumer services are really horrible.Desired Settlement: I need to get the credit back and have a apology for this mistake.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and have spoken with the upper management over this store location about this situation. We would like to apologize for the experience our customer received. Our Team Members will be reviewing the procedures for these types of orders to ensure this does not happen in the future. As requested we have refunded the $25.01 to our customer’s paypal account. Also due to the situation we would like to provide a $20 Advance Auto Parts Gift Card which will be mailed to the address provided within this opportunity. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: I entered the store to buy some gas dry. After looking at all my options I chose the one that had the best price. The sale sticker said "SAVE 4.99" the original price was 6.99. There were other sale sticker that had the stated price "3.99" "2.99" but not the word "SAVE". Since there were no lines or punctuation separating the word SAVE and the Price I assumed that it meant what it said that the 4.99 would be deducted from the price of 6.99. This was not the case. After showing the sales sticker to the employee he insisted that it meant that you were saving just money and not that you saved the 4.99 off the price. This after I pointed out the other stickers that just had the price. Another employee agreed with me but he still refused to sale me the product at the discounted price. As I was leaving he loudly told me that if I was nicer that I might have gotten further. Then he preceded to tell me I was a "BULLY" several times! Both of us had raised our voices in pointing out our views but it was not personal until he attacked me.Desired Settlement: DesiredSettlementID: Other (requires explanation) Sell the items for the advertised price - If it says SAVE 4.99 the mean it. As for the employee verbally attacking me - an apology would be nice - his termination would be better.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and we would like to apologize for the experience Mr. [redacted] encountered at his local Advance Auto Parts. We will be sending this information to the District Leader over that store area to look into this situation and take appropriate action based upon their investigation. We would like to provide Mr. [redacted] with a $25 Advance Auto Parts Gift Card, that may be used at any of or store locations due to his experience, which will be mailed to the address provided. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: I bought a battery from Advance Auto in July of 2015 . Started having problems 2 weeks ago . After the vehicle sets for 2 days the battery won't start the car . If I get the car jump started it is fine for the day but after it sets over 2days the battery goes dead. I had the charging system checked by an independent auto repair and they told me the charging system is fine .I took the vehicle to Advance and some young girl hooked up a tester and told me the battery was full charged.I told her it would be because I just drove it 15 minutes after it sets for 36 hours it goes dead. She would not honor the warranty. I complained to the Advance corporate number and was told to take it back to the store and contact the assistant manager. Got the same song and dancers him. I went back to a mechanic that's been in the business for 30 plus years and was told the battery has a dead cellDesired Settlement: For advance auto to honor the warraty

Business

Response:

Thank you for

providing us with the opportunity to address the complaint that Mr. [redacted] has

filed. It is important for us to hear from our customers and we will strive to

meet your expectations.

We have reviewed

the information provided and have requested that store manager [redacted] reach out

to Mr. [redacted]. Normal protocol requires we test a battery as bad before

replacing it under warranty. Due to the opportunity received, we will see if

General Manager [redacted] can retest the battery; or exchange it anyway as a one

time courtesy.

Our promise is to

provide superior customer service and offer high quality products when you need

them. We sincerely apologize for the inconvenience this may have caused and if

we can further assist you please let us know.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed a .ppear below. I have not been contacted by anyone from Advance Auto, Tuesday 12/22/15 I was told by a Manager from [redacted] store to take it to the Advance store on [redacted] rd in [redacted] county. This was wednesday 12/23/15 . The manager was out and the clerk on duty did not even offer to test the battery. After driving my van home I disconnected the battery let set for 3 days reconnected the cables and there was not enough power to turn on the headlights. I plan on buying a battery from [redacted] and needless to say I will never buy another item from Advance auto and I plan on telling everyone I know about my experience with this company.

Regards,

Business

Response:

In regards

to the complaint that Mr. [redacted] has filed we would like to respond further.

We have spoken to the Division Leader over the stores in our customer’s local

area. He has advised us that Mr. [redacted]

has accepted a courtesy exchange of the battery as a resolution. Please let us know if we can help further.

Our

promise is to provide superior customer service and offer high quality products

when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], but I had spent a whole day running to different stores and making phone calls. Just to get the same story from the young men at the storesThey were trying to impress me as to how intelligent they were and talking down to me. I know all about amp draw voltage drop etc. I am a retired commercial electricianSo to avoid any more waisted time I decided to buy a new battery at another Auto parts store and chalk this up as a learning experience.

Regards,

Review: I bought the defective battery at Advanced Auto Parts 700 Cresent Blvd Brooklawn, NJ 08030 but my complaint is against the corportate office Advanced Auto Parts I sent them a letter with receipts from my defective battery and new battery I had to buy after my truck was towed to my mechanic and they ignore my letter so I told them would be filing a complaint with the Revdex.com

I purchased a battery from Advanced Auto back in September 2011 with a two year warranty. Within a few days of purchasing the battery it was defective and it was exchanged for a replacement battery then not even two years later my truck had to be towed to my mechanic and the battery was replaced costing me another $110.00 when the originial battery I purchased at Advanced Auto Parts was still under it's two year warranty? I wrote a letter to the corporate office with a copy of receipt from my mechanic requesting a full refund of $99.59 or a store credit for the BAD BATTERY they sold me that was defective they ignored my request so I told them if I did not receive either I would be filing a complaint with the Revdex.com so today I am doing that as my warranty expires today!! I no longer want a store credit because I will NEVER purchase anything from Advanced Auto Parts again after this whole situation!!

Desired Settlement: refund

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and we would like to apologize for the delay in providing the refund on the battery purchase. We are sending a check to Ms. [redacted] in the amount of $100.00 which will mailed to her home address and take 5-7 business days to receive. Our promise is to provide superior customer service and offer high quality products when you need them. Again, we apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I have had two faulty engines shipped to a dealership from this store. I had to pay for the installation & removal of the first engine, and then the installation of the second engine also. The second engine that shipped was determined to be faulty also by the repair shop. I requested a refund for the price of the engine from Advanced Auto and was granted that. But ,I cannot get my refund until the engine that is now in my car is removed, which the dealer is going to charge me to remove. I feel I should not be held liable for the labor costs of removing yet another faulty engine from this company. This has been an ongoing issue with this company for the past 2 months now. I am disabled (parapalegic), I only receive disability and I am unable to pay for the removal of this engine. I have been w/o a car for over two months now because of going back and forth with this company. Product_Or_Service: remanufactured engineDesired Settlement: DesiredSettlementID: Other (requires explanation) I would like for Advanced Auto to take liability for shipping me two faulty and engines. I would like them to cover the labor cost of removing the faulty engine that is installed in my car, so I can get my refund.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and see that we have provided Mr. [redacted] a labor reimbursement check for $600.00 as well a refund for the purchase price of the engine. At this time we are awaiting our vendor to analyze the engine to let us know if the failure was due to manufacturing defects. If so we will approve labor per our warranty policy, if denied our customer will be mailed a letter with details and pictures of the reason for the denial. We have asked that this gets inspected ASAP and once the inspection process is complete we will be informing Mr. [redacted] if the claim is approved or denied. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards,[redacted]

Review: On 2/16/2015, I purchased a car battery from this establishment.On 2/17/2015 the battery went dead,causing me to call a tow truck and have the vehicle towed home.On 2/17/2015 I returned the battery to the store and was told that they would have to recharge it for 30 minutes before any action could be taken.Ireturned one(1) hour later and was told by management that the battery wasn't ready yet.I returned at 7:35AM on 2/18/2015 and was told by management that she was giving me a new battery.Later that evening I decided I didn't want to deal with this company,and when I attempted to return the battery,I was told that there is a no return policy on batteries.I asked where this policy was written and I was told I could look it up on line.It isn't printed on the receipt nor posted in the store.The clerk making the sale never mentioned this policy. I would like a full purchase refund. Desired Settlement: Refund

The purchase price is $106.99 plus tax of $9.03=$126.02

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and show that Ms. [redacted] contacted our office on 2/18/15. Ms. [redacted] informed our care team that the battery was defective and did not fix the problem; she also mentioned that she had not had a full systems test performed on the vehicle. Without performing a full systems test on the vehicle, we are unable to assist in diagnosing the issue.

We have spoken with the General Manager of the store, [redacted], and she informed us that the store team charged and re-tested the battery, and it tested good; However, Ms. [redacted] requested a new battery so the store team went outside of policy to provide her with a second new battery as a goodwill gesture.

According to our notes from our customer’s call and our conversation with the General Manager, Ms. [redacted] told us twice that the battery was not the issue, and ultimately it was the alternator. Unfortunately, we are unable to sell parts to diagnose a problem and are therefore unable to refund a part once it has been installed. This information can be found in our Return Policy online at [redacted].

Due to the opportunity received, we would like to send a $25 gift card to the address on file, as a goodwill gesture. Once accepted, we ask that our customer please allow 7-10 business days for processing. This gift card can be used in any of our store locations.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: On 6/2/2013, I was a customer at the store 8819 Avenel, NJ. I had purchased a battery and was having it installed in my 06 Subaru. Brian the store installer first installed the battery backwards. He then reinstalled it and his wrench shorted the positive battery terminal to the ac line causing a electrical short and small explosion. The impact caused a hole to be formed in the ac line. The incident was immediately reported to the store manager. The vehicle was repaired at Subaru of [redacted] for the sum of $565.96. Despite my providing the repair invoice and speaking with the store manager several times, my claim is being ignored.Desired Settlement: I was able to pay the repair thru my warranty insurance. There is a 250 deductible which I am demanding be refunded.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and have spoken with our General Manager over this store location to understand this situation further. Per our records we show a check is being sent out this week and will take 7-10 business days to be delivered at our store location. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards,[redacted]

I was never treated so poorly by not only an employee but was mistreated by the customer service

I will not purchase anything from advanced again and will go out of my way to use another parts company

Review: On June 28, 2012 I purchased a stabilizer link for my 2002 Toyota Tundra (I know the exact date because I checked my [redacted]). When I purchased it, they asked for my information to register it for warranty. I thought that was nice since I would not have to worry about keeping the receipt around (plus the associate did not tell me to keep the receipt for warranty). Well it broke this past fall and I took it in to get it replaced under warranty. They denied me because they said I did not have a receipt and that they only track warranty for two years. Then, what is the point of a warranty registration that you only keep on the record for two years?1. They won't honor the warranty.2. They sold me an inferior product that broke in only two years.Desired Settlement: I would like the warranty honored and a new stabilizer link provided to me.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience this has caused. The General Manager over our customer’s store, [redacted], has contacted Mr. [redacted] and spoken to him regarding his opportunity. An exchange has been offered and, according to [redacted], Mr. [redacted] stated he would come into the store the next time he is in town to complete the exchange. [redacted] stated our customer is happy with the resolution.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased a set of ceramic brake pads & wearever rotors from advance auto parts. Unfortunately the pads ended up being defective and I had to go to another store to swap them out for another pair.

I realized that advance had a rebate available when you purchased both pads and rotors. There was very little to no detail on what the requirements were so I called the rebate team, which happens to be [redacted]. They told me to submit 2 rebate forms with the 2 seperate reciepts and that should be acceptable.

I did as I was instructed and my rebate was denied. I contacted the rebate processor again and was told this time that I would HAVE to have both purchases on 1 receipt to get the rebate to work, I explained to them that was not what I was told before and that there was no terms & conditions of the rebate or details explaining this. [redacted] has failed to respond to my Revdex.com complaint on this issue and another rebate that I was eligible for from [redacted] is a shady mask that buisnesses wear so their name isnt discredited when you fail to process rebates. I should be up to advance auto parts to keep their rebate processor in line.

Dear [redacted],

Your Rebate was not approved for the following reason(s):

- Your transaction does not qualify for any current events

For all customer service inquiries, please call:###-###-#### Mon. - Fri. 9-6 pm (EST) or send an email to: [redacted].

E-mail Address: [redacted]

Rebate Tracking Number: [redacted]

Rebate Offer: [redacted] Transaction Date: 06/27/2014

Store Number: [redacted] Register No: 2

Transaction/Order No: [redacted] E-mail Address: s[redacted]

Rebate Tracking Number: [redacted]

Rebate Offer: [redacted] Transaction Date: 06/28/2014

Store Number: [redacted] Register No: 2

Transaction/Order No: [redacted]Desired Settlement: I am willing to accept a refund of the rebate amount in the form of credit to my card, cash, or check.

If you wish to send me store credit, It is worth less to me and I request that either the pads or rotors be refunded as well to make it worth my while.

I believe this request is fair, and hope to hear from you soon.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the delay in response. Due to the opportunity received, a check in the amount of $15 was sent to our customer for the amount of the rebate. Please note this could take 7-10 business days to arrive to the address on file.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased an oil change special that was on sale and had a rebate besides. The cash register receipt printed the rebate information and we submitted the rebate request online. We got a confirmation email saying that our rebate was accepted. A week later we got an email saying that our transaction does not qualify for any current events. I've made three phone calls to their support number and twice they said they had to talk to a supervisor and contact us. They did not contact us, so we called again and got the same story. The third call went over all the numbers on the cash register receipt and they said we didn't buy oil but refrigerant! They refuse to do anything else and said to contact the local store. The rebate period has now expired because of their delays.Desired Settlement: That Advance Auto Parts honor their rebate which was two gift cards of $10 each.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and show that the transaction information given to our rebate team was for a 12 oz. can of refrigerant which is not one of our current rebate offers. I have attached the information provided by Mr. [redacted]. If our customer can provide a different sales receipt we would be happy to review and provide a resolution.

Our promise is to provide superior customer service and offer high quality products when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have attached the receipt for the oil purchase. It very clearly shows 2 oil change specials. I also attached the two pages of the pre-printed rebate form for the oil change specials. I have no way to view the .docx file

Regards,

Business

Response:

In regards to the complaint that Mr. [redacted] has filed we would like to respond further.

We have reviewed the information provided and would be happy to provide Mr. [redacted] with a $20 gift card. He should receive this card within 7-10 business days to the address on file. Please let us know if we can help with anything further.

Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you for looking into this matter and resolving it. It has restored my trust in Advance Auto Parts and I can resume buying items there. I like the Purolator PureOne oil filters that are hard to find at other places. Minnesota does not have many Advanced locations, but fortunately one is nearby.

Regards,

Review: Three weeks ago my car would not start, my mechanic said it was the starter solenoid causing the engine to not turn over. We took the part off and went to the Advance auto parts store and asked to exchange the part under the lifetime Warranty the part came with (not to be mistaken with the limited lifetime warranty which only covers defective parts). At first I was given a hassle because the stores do not keep any record of online purchases( not even your name) so I had to contact the online store and they sent me my invoice via email. The manager [redacted] D.told me I could not exchange the part and told me of other possibilities for why my car would not start although my mechanic was in the store with me. We convinced him to run a test on the starter and he said the part passed the test so we had no choice but to leave the store unaccomplished. Two weeks later we came back to try again this time the starter failed all three test. I then asked about the warranty procedures and was informed that in order for me to exchange it they would have to take the defective part and I must wait 3-5 business days for my refund then go back to them and purchase a new part at the discounted price. This was very inconvenient and the managers tone was kind or harsh and he laughed at my misunderstanding of their policy. I then called the "contact us" number on the website and the person who picked up refused to give me the number to a corporate office so I could inform them of my visits to their store.Desired Settlement: The website should advertise this somewhere because its inconvenient to have to go through this process and have no car to get to and from certain places including work. Most people purchase from the online store because they offer discounts that shopping in store does not. Customers should not have to choose between online and in store in fear that they will have to go through this just to return an item under warranty, its truly inconvenient.

Business

Response:

Ms. [redacted],

Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would to apologize for the inconvenience experienced. Our records show that Mr. [redacted]’s VISA was credited $112.34 on April 28, 2014. Credits typically transfer to VISA within 4-6 hours. VISA will then process the return and send to our customer’s financial institution. Some financial institutions may take up to 5 business days to process. Unfortunately, this timeframe is not listed on our site because it depends on our customer’s financial institution.

In regards to Mr. [redacted] having to return the item for credit and then repurchase, we do have this information on our website at [redacted]. It states that “All refunds will be credited back to you via the same payment method used for your original order.” This implies that the product will have to be returned and then repurchased. This is set in place so that we are compliant with credit card company regulations.

Due to the opportunity received, our customer will receive a $25 bounce back coupon on May 16, 2014 that can be used on a future online purchase.

We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for your time! I didn't want anything monetarily I just needed someone to know of the inconvenience I experienced at the location. Thanks again!

Review: PURCHASED A FUEL PUMP M#SP2004M ON-LINE BECAUSE THE LOCAL STORE DID NOT HAVE IT IN STOCK...PUMP IS DEFECTIVE...WAS TOLD I HAD TO PURCHASE ANOTHER PUMP IN ORDER TO EXCHANGE THE DEFECTIVE ONE...MADE 12 COMPLAINTS...WAS NEVER CONTACTED BY THE MANAGER TO RESOLVE THE ISSUE IN REGARDS TO THE WARRANTY REPLACEMENT AT NOT CHARGE...I SHOULDN'T HAVE TO PURCHASE ANOTHER PUMP IN ORDER TO GET ONE THAT WORKS CORRECTLY

Business

Response:

Ms.

[redacted],

Thank

you for providing us with the opportunity to address the complaint that Ms. [redacted]

has filed. It is important for us to hear from our customers and we will strive

to meet your expectations.

We

have reviewed the information provided and would like to apologize for the

inconvenience this caused our customer. It appears that the part was originally

ordered on 2/1/2013. The only record we have for Ms. [redacted] contacting us

regarding her order was on July 11, 2013. Unfortunately, due to system

limitations and card agreements, the original purchase would need to be

refunded to the original form of payment and then charged back if our customer

was completing an exchange. We would like to further understand what Ms.

[redacted] is requesting. Could she please respond with a detailed response as to

how we can assist her with her opportunity and we will look into this further

for her.

Our

promise is to provide superior customer service and offer high quality products

when you need them. Thank you for allowing us to respond.

Consumer

Response:

My complaint is that [redacted] has told me that I have to purchase another pump...In order for me to replace the defective one. I don't have another $248.23 to do this...and I shouldn't have to. I can't have my vehicle disabled for a long period of time. I need to have one ready for me to pickup while the tank has been dropped. I have made several complaints about the pump...The customer service rep obviously never noted these complaints in the system...

Business

Response:

Ms. [redacted],

In regards to the complaint Ms. [redacted] has filed, we would like to provide further information regarding her opportunity.

In looking through our records the only order we have for Ms. [redacted] purchasing a fuel pump online is for order [redacted]. This order is from 2/1/2013. We received a call from Ms. [redacted] on 7/11/2013 where she stated that the part was not working correctly. This is the only notated call from our customer.

Per the last message received it seems Ms. [redacted] is referring to [redacted]. If this is the case, we would like to further understand how we can assist Ms. [redacted]. We would like to know if Ms. [redacted] is requesting a refund on her order from 2/1/2013 or if there is something else she is requesting from us.

Thank you for allowing us to respond.

Consumer

Response:

In response to this email from Advanced Auto Parts. I purchased my fuel pump from them on, 2/1/2013, with a one year warranty. As they have acknowledged that in 7/2013 I notified them that the pump was malfunctioning. Their response is to remove pump, bring it to Advance Auto Parts and purchase another pump on line because it is not available in stock at local store. I can't afford to purchase another pump on line and wait several days for it to be shipped to me nor, can I have my vehicle inoperable for several days.

The resolution that I am requesting is to have my mechanic remove the defective fuel pump, go to my local, Advance Auto Parts store and be able to exchange it for a new one.

I am not looking for a credit, I just want a replacement fuel pump when I bring in the defective one.

Business

Response:

Ms.

[redacted],

In

regards to the complaint that Ms. [redacted] has filed we wanted to respond with

the resolution. After speaking with our customer, the leadership team over her

local store has given Ms. [redacted] a refund for the defective fuel pump in the

amount of $248.23. Unfortunately, the fuel pump Ms. [redacted] needs for her

particular vehicle is not a part we stock in the stores and needs to be ordered

directly from the manufacturer. When our leadership informed Ms. [redacted] that

the part would need to be ordered they were told her card was no longer valid. Due

to system limitations we are only able to cancel credits within 1 day and this

information was not given to the leadership team at the time of refund.

We

have spoken to Ms. [redacted] and informed her that if she has the same account

her refund will still post to the account. If our customer does not have the

same account she will need to contact her bank so they can verify the credit on

their credit reports and refund her. If she needs our assistance with this

process she may contact us, with her bank on the line, at ###-###-#### and we

would be happy to help.

Thank

you for allowing us to respond.

Consumer

Response:

In regards to the debit card that was used...My bank BB&T assured me that the debit card that I used would have been credited to my account. I spoke to my representative at the bank and they show the credit still has not gone thru. I spoke to [redacted] at the Missouri/Belleair store on, April 7th and he states he credited my card. And, told me I need to call the customer service line he has nothing to do with the crediting of my account. So I then called customer service on April 7th and spoke with [redacted] and he told me that I have to have a 3-way call with the bank, myself and the credit team...Which he states that their is a notation on the account...which no one told me about. I will be going to the bank April 7th to attempt to get this resolved.

Business

Response:

Ms.

[redacted],

In

regards to the complaint that Ms. [redacted] has filed we would like to apologize

for the confusion. A credit in the amount of $248.23 was issued and transmitted

successfully to Ms. [redacted]’s bank on March 20, 2014. On March 21, 2014 Ms.

[redacted] informed us that her debit card was no longer valid. We asked that Ms.

[redacted] contact us, with her bank on the line, to verify the closed account.

On

April 7, 2014 we received a call from Ms. [redacted] and her bank stating the

account was closed and a check in the amount of $248.23 has been sent to the

address on file. Please let us know if there is anything else we can assist

with.

Thank

you for allowing us to respond.

Consumer

Response:

The account was never closed...My bank never received the credit from Advanced Auto dated March 20th...so therefore after speaking with, [redacted] from Advance Auto along with my [redacted] account representative on a conference call dated April 7th he determined that a check should be issued which is suppose to be sent today April 11th 2014...reference #[redacted]...which he stated would be another week for it to arrive...therefore until I receive the check...the complaint is still ongoing.

Thank You,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. Have received the refund check.

Regards,

Review: To whome this may concern, I am very disaputed with the warranty policy of nu finish scratch docter. I spent my money on a product that I thought I could return if it did not fulfill my wishes this product cost $12.74, and it was not worth it at all. I have a few scratches in my car that need to be repaired as soon as possible. The so called "scratch docter" advertizes removal of surface scratches,scuff marks, and swirls. I choose this product more because of the warranty. It states "satisfaction guaranteed or return unused portion to place of purchase for full refund.". When I walked back into the after I realized it didnt work, the cashier [redacted] t told me to take it up with the company so I believe this is the correct step to getting my hard earned money back!Desired Settlement: $12.74 and scratches to be repaired

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and we sincerely apologize for Mr. [redacted] experience. Due to our customer’s inconvenience we would like to send a refund in the amount of $13.00 in a form of a check to be sent to Mr. [redacted] address provided. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Review: Ordered, received and paid for a vehicle hoist through the local store in [redacted]. We have been trying for the past two years to obtain parts for this equipment so that my shop mechanics can safely use the equipment. Phones calls. personal contacts and a letter to corporate in Virginia have resulted in no assistance or no response.

Only thing we have been told is the sales person should never have sold it to us as it was obtained from China and they can not find parts. This is not our fault but is now our problem.

I believe they should replace our unsafe hoist at no charge.

Our complaint ticket # [redacted] is on file with Advance Auto Parts. They have done nothing to correct our problem.Desired Settlement: Replace our defective hoist at no charge.

Business

Response:

Thank

you for providing us with the opportunity to address the complaint that Mr.

[redacted] has filed. It is important for us to hear from our customers and we

will strive to meet your expectations.

We were

able to find the proof of purchase from 2/18/2011 under [redacted]. Unfortunately, the second source vendor this

lift was purchased from is no longer in business. The lift probably had a 90 day or 1 year

parts warranty, but due to Qingdao Jinhua Lifts being out of business; we have

no real confirmation on this information, or way to source the parts the

customer is looking for.

We have

previously engaged our district manager and regional vice president regarding

this opportunity. We offered a $500

credit towards a replacement lift. This

will be our final offer of resolution for Mr. [redacted].

Our

promise is to provide superior customer service and offer high quality products

when you need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Why would I EVER want to purchase another lift from Advance Auto Parts. I lalready know they do not stand behind their products they sell. After years of attempting to get this resolved all I got was lip service. This is even after their local rep admitted they got the lift from a non-approved supplier.

Regards,

Review: On 1/4/14, I purchased an Oxygen Senor at advance Auto parts store #8109 based on an advertised $10 rebate. I immediately filed for the rebate on line with the necessary supporting documents. Eight weeks later I started calling regarding my rebate and was always told"it's being reviewed'. On 4/19 I spoke with [redacted] and told her it does not take that much reviewing for a rebate. She verified I had provided all the necessary paperwork and said she was releasing it for approval. I called back 5/14 and [redacted] said the same thing"she was releasing it for review." On 9/10/13, I mailed a letter to [redacted] at the coperatate office and still no reply. I was lured into this purchase based on a $10 AMEX gift card and I want my gift card! I did everything I was suppose to now I want Advance Auto to provide my promised rebate!Desired Settlement: My $10 AMEX gift rebate card.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and we are investigating this opportunity in regards to the AMEX Rebate Gift Card. As a good will gesture and due to the inconvenience we would like to provide a $15 check, which will be mailed to Mr. [redacted] address provided to resolve this rebate situation which will be received within the next 7-10 business days. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: I bought a starter on Feb 12 2012 with my [redacted] debit card on their website(order number [redacted]). The starter comes with lifetime warranty. It failed on Oct 22, 2015 so I went to a local store for a replacement. The store immediate issued a refund of $139.29 back to my debit card number I used in 2012.

But since 2012, [redacted] has replaced my debit card number 2 times. I asked the store and was told to call [redacted] to solve the issue. I called immediately, I was told the money would automatically go back to my new card number. But till today I still haven't received my refund.

I have called [redacted] many times, talked to their managers, was told they never received any refund. I have called advance auto parts many times. Sometimes they told me money has been sent to [redacted] with a confirmation number [redacted] later told me this is a bogus transaction confirmation ). Sometimes they told me they had already mailed me a check. I have waited for almost a month now, still haven't got the refund.

One day I talked to Advance auto parts manager, was told they mailed me a check, ask me to wait for 3-4days. Then after 5 days I called them, they told me they never mailed a check, They just sent money back to [redacted]

I don't know which one is not a lie. After so many days there's still no money. I am sick of these phone calls. I want my money back.Desired Settlement: refund $139.29

Business

Response:

Thank you for

providing us with the opportunity to address the complaint that [redacted] has

filed. It is important for us to hear from our customers and we will strive to

meet your expectations.

We have reviewed

the information provided, and would like to apologize for the inconvenience our

customer received. We have spoken with our customer previously; and have

advised that we will be mailing [redacted] a check for this refund. Please have [redacted] make note of reference #

[redacted] for the $139.29 check we are mailing to the address we were

provided. The check should arrive in

7-14 business days.

Our promise is

to provide superior customer service and offer high quality products when you

need them. Thank you for allowing us to respond.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My problem is about a refund not given. On 8/20/13 I purchased a battery online from Advance Auto Parts and picked the battery up at store #6555 in [redacted], N.C. [redacted]. I had the battery installed and gave them my old battery. When the clerk rang up the battery I asked about the core charge and she said the $18.00 would be refunded on my bank card. When another clerk installed the battery I asked him about the core charge and he said it would be refunded on my bank card. I went home and it was not refunded on my card so I went back to store 6555 and another clerk said it would take 2 days for the refund to show up. After 3 days I talked to someone on the web site and they checked into it and said it was refunded but would take up to 7 days to get my refund. I checked this morning and still no refund on 8/29. My complaint is I want my core charged. I also want the policy changed at Advance. When a person turns in a battery they are given no receipt for the battery and have no proof they ever turned one in. This is a poor business process,Desired Settlement: I want my $18.00 refunded for the core charge since I turned in my old battery. I also want Advance Auto to start giving a receipt when a battery is turned in so a customer has proof they have turned one in or instantly refund the charge if no receipt is given.

Business

Response:

Ms. [redacted], Thank you for providing us with the opportunity to address the complaint that Mr. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations. We have reviewed the information provided and see that we have provided the core return as of 9/4 totaling $19.21 to be credited to our customer’s original method of payment. Depending on the bank institution the credit may take 2-5 business days to post onto the account, but we have confirmed that we have processed this credit to our customer’s Master Card. We will be following up with the store location on the procedures for online orders as our customers should receive a receipt for an item they returned. Due to the inconvenience this has caused we would like to send a $25 Advance Auto Parts Gift Card, that may be used at any of our local stores, if accepted. Our promise is to provide superior customer service and offer high quality products when you need them. We apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

Review: After visiting Advance Auto Parts website on February 23,2015. I notice on their rebate section a $10 rebate on Denso oxygen sensors. Limit 4. I purchase 2 online and shipped them to my residence. After receiving them on February 26, 2015 I filled out the rebate form online, which clearly says, "purchase by April 1, 2015" and redeem by May 1, 2015. On March 10, 2015 I received an email from Advance Auto Parts customer service, stating that my rebates were not approved, the reason, Your transaction does not qualify for any current events. I then reached out to their rebate center by phone to inquire the reasoning. I spoke with [redacted] who informed me that the item must be purchased after April 1. I read the language on the rebate, that says purchase by April 1 and that the word by, means before not after. She refused to help me any further. After that, I went back to Advance Auto website, using the chat window I asked [redacted] if that rebate is being honored before April 1. He says yes, must purchase before April 1, not after.Desired Settlement: They need to honor their advertisement and I just want what is owed to me during this promotion.

Business

Response:

Thank you for providing us with the opportunity to address the complaint that Ms. [redacted] has filed. It is important for us to hear from our customers and we will strive to meet your expectations.

We have reviewed the information provided and would like to apologize for the inconvenience our customer received while trying to submit their rebate. We have verified the purchase of the two oxygen sensors with the rebate offered and we would like to issue a gift card in the amount of $20 which will be mailed to the address provided. Please allow 7-10 business days for processing. This gift card can be used in any of our store locations.

Our promise is to provide superior customer service and offer high quality products when you need them. We sincerely apologize for the inconvenience this may have caused and if we can further assist you please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not received the $20 gift cards for my purchase at advance auto parts which they agreed was owed to me for my previous purchases that were made during their promotion. Thank you, [redacted]

Business

Response:

Thank you for providing us with the follow up response from Ms. [redacted]. We appreciate the opportunity to respond to our customer’s concerns.

We sincerely apologize that our customer never received her $20 gift card. We would like to add an additional $10 to the gift card for the further inconvenience caused to our customer. We will be sending out the $30 gift card tomorrow to the address on file.

Thank you for allowing us to respond further.

Consumer

Response:

I accept, however, only if they send me my rebate card this time. Thank you, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: AUTO PARTS & SUPPLIES - NEW, AUTO PARTS & SERVICE, TRANSMISSIONS - AUTO

Address: 901 N.W. Evangeline, Evansville, Tennessee, United States, 77075

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