Advance Termite & Pest Control, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Good morning,The companies written response offers no solution to the complaint Responding by saying "as I stated when his parts show up we will send them out, That is all we are willing to do." Is not an appropriate or an acceptable responseAs I am now a complaining costumer I do not believe that they will handle my account in an appropriate manner, and are now purposely slowing my order in response to my reviews I have posted I would like to request that I be provided proof that the parts are in fact ordered and shipped to their facilityLeaving the answer as an open ended date is not the correct method for reaching a solutionMcGeorge's has had since 17DECto receive the parts.To keep from dragging this out I will accept that I will pay for the damage from freezing even though I do believe it was their wrong doing$** for the repairs seemed like an appropriate response due to the fact I was promised a $*** gift card for them leaving a full black water tank from their service manager ArtI never received this card and have only received sub par service
*** ***

I spoke to Mr*** and we are making arrangements to pick his unit up to address the issues with his coach

We attempted to resolve the issue with this customerOn Friday, June 16 John had arranged for a return visit to the customer for Monday, June to swap out the faucet, but the customer called the office early Monday morning the 19th and cancelled the call. We were not given the
opportunity to satisfy the customer

Our General Manager Ed S*** spoke to Mr*** at 6:05pm yesterday 3/Mr ***'s Sofa will be here by 3/30/ and we will call Mr *** when it arrives to schedule the work to be completed

I have looked in to this issue. We informed the customer that the Awning is within manufacture specs and they have denied us from changing it out. As for sending it to the wrong incorrect number that was not done on purpose as the number was correct as far as we knew but the awning
company had changed the fax number and had not informed our warranty dept. The furniture had been repaired once and we have had it done again. It is the way it is designed and put together and there is little we can do other than change it out and so far the manufacture has not authorized that. I checked on the strips and they have come in damaged twice and are currently on order for a 3rd time. I have informed our manufacture that the customer is upset and if they come damaged again we will put the factory in direct conversation with the customer. I recommended that they check the shipping procedures and make sure they arrive here in ready to use condition. I checked our records and the unit has been back for service times other than the day they took delivery. The first time was June of (and I am looking in to why nothing was done) and then in march of this year for these issues and parts need to be reordered (the decals) so it was dropped back off in late April. Again in reviewing the history and the issues with the coach there is nothing that would stop the coach from being used to its full usage. We will continue to do our best to make sure the coach is taken care of when he needs service but will not be offering any compensation for travel to and from our dealership. Sincerely,*** ***GSM McGeorge RV

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

We strive for 100% customer satisfaction. The fact that we have been in business for years and have an A rating with the Better Business means we usually get it right. Clearly, in this case we fell short of our usual standards. We appreciate *** *** bringing the problem to
our attention

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution to be satisfactory to meI believe MrS*** listened to our complaints and made an offer to settle the difference. I believe they will coordinate with their service department and work on quality to improve customer satisfaction. No other comments at this time
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID 12761736, and have determined that this proposed action does not resolve nor address my complaint. For your reference, details of the offer I reviewed appear below
their response of:"Our General Manager Ed S*** spoke to Mr *** at 6:05pm yesterday 3/Mr ***s Sofa will be here by 3/30/18" This does not even address the issue/complaint which was that we paid McGeorge ***for a new shower door and asked for that all the spare parts, new or old, were returned to us. Since only one shower pane was broken, that should have been the frame (which was not installed) and the two remaining panels should have been returned. Now it seems MrS*** is upset that we contacted the Revdex.com, and has not returned our call. Seems to me that they would rather contact us for a proper resolution so that it is recorded as such.We are appreciative that they got the sofa in and we will pick up that warranty work item
Regards,
*** ***

The disputed amount of $has been mailed to *** ***

To the Revdex.com, I looked at the history of this RV in our service dept. The RV has not been in our shop for over a year and it has been out of factory warranty for about the same amount of time, so I can not comment on what type of wear and tear it has had during that time. RV's
are designed to be used and scratches can happen anytime a unit is moved in and out of a wooded area and something catches a decal. We have worked with the manufacture to get all that was in our control repaired. I do not know why the slide room brackets bent after a few months as I was not present. None of the issues other than the slide tearing the floor would have stopped the RV from being used while it was awaiting parts. I would also say the manufacture realized after construction that the windows needed to be of the type with weep holes at the bottom due to a condensation build up as we could not find a leak after two times resealing the window and they replaced themAs for its current state we have no way of assessing this as the unit has not been in our service center for over a year. I do know that tires can blow out at anytime due to a multitude of conditions so mileage on them has no bearing.I would be willing to look at the slide and if it was due to a factory issue with the windows I would be more than willing to work with the customer and the manufacture to repair. I can not control the speed at which parts are shipped or available to us or any other dealer and I don't believe any dealer can as the customer has seenWe want them camping just has much as they can and while not everything will always work out the way we want we do the best we can to facilitate the customers service needs and will continue to do that for our customers as long as we can. I can offer no other resolution at this time other to say we will work with the customer to try and solve any further issues they may have. Sincerely,*** ***GSM McGeorge RV

I checked on this with our service dept The roof issue is due to lack of maintenance not any manufacturing issue When the customer was informed of this he said it was our fault for not telling him to read his owners manual We tell all our customers during the orientation to
read and make sure they are aware of the required maintenance schedule His response was no one reads those It doe not look like this coach has had any routine maintenance done to it As for the repair on the slide the work was done in Jan/Feb of We guaranty our work for daysThis is being brought up months later not as he said he got it and opened it and it was still tornIf this was the case he should have informed us sooner not wait almost a year. I have attached a few pictures of his unit as it is here now It has not been properly maintained in our estimation as you can clearly see the roof has not been resealed or the sides scrubbed (you can see the mold on the strips We take our customers and their decision to buy from us very seriously When we make mistakes we are quick to try and rectify the issue I see nothing here that shows me this is our doing.There is nothing further we can do on this matter. Sincerely,Nat A***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that the facts in this resolution have been twisted by MrA*** to make it appear that his company is not at faultNot only is he towing the company line to cover up the failures of MrV***, but I feel he is possibly doing as any good company YES MAN would do and making sure his boss MrMcGeorge appears to have provided the best customer service there is possible.I do appreciate that MrA*** provided documentation, but his misleading comes in having the date 04/02/circled on the form he providedIf we bring our attention to the SAFE-GUARD Cancelation Form and the line that shows the dealer signature and date, you will see that it clearly reflects a much later date of 05/02/(one month in fact)Now if we all scroll down to the bottom of this PDF document to the copy of the EASYCARE Credit Voucher made Pay to the order of McGeorge's Rolling Hills RV #Rin the amount of, I believe $(blacked out - probably because they charged me $1,654.00), you will see the date of the credit as 05/04/2016.In my numerous calls to EasyCare since April 11th until May 11th, I have been informed multiple times that the service contract was still active and that NO ONE has called in or attempted to cancel this agreement on my behalfIt was not until May 11th that I got official confirmation that McGeorge's Rolling Hills RV had finally canceled my service contractWhen I inquired as to the date of that cancellation, I was informed that it took place on 05/04/2016, but that it was requested that the refund be credited back to 04/02/so that the customer (that being me) could get I full refundFurthermore, I asked when EasyCare would process the refund to McGeorge'sThey informed me that it took place on the same day that the request for cancellation was made - 05/04/2016. So although MrA***, or anyone for that matter may CLAIM that they took care of this matter in a timely matter, that is in fact not the caseMcGeorge's RV only made the request to cancel my service contract after I made numerous visits to their store, and numerous requests to have my contract canceledRegretfully, each trip there is miles round tripWhich is about two hours of driving time and a waste of fuel only to be told "THE CHECK IS IN THE MAIL".I will say one thing about this whole matter, in my year government career, I have never seen or had customer service like this in all my years during my Military Career, nor any time during my current Law Enforcement CareerAdditionally, I know another thing for sure, I will look out for my brothers in arms and be sure to pass the word about McGeorge's to those serving on Quantico and those putting their life on the front line every dayThe good thing about the Internet is that with Social Media, ones mans voice reaches around the world.Well, I guess this matter is doneAs the Revdex.com, it is up to you to decide if you feel the company in question is truthful or simply covering their basesEither way, I have spent way to much time waiting for a refund back to Bank of America, and have wasted to much money on road trips trying to be cordial with face-to-face meetings with both MrV*** and MrMcGeorge, only to hear promisesI will give them credit for both being quite politeSo, I will wait for the business to perform this action as I have done for the past days now and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I spoke to Mr*** around 1pm 2/and let him know his unit is in the shop and repairs will be completed by the end of the week and I will call him as soon as it is done

We have stood behind the product and repaired any and all things the customer has found issue with (including the ones they where well aware of before they took delivery like the sofa and speakers and duct work under the sofa that where found during the prepping process) the issues that have arisen
since delivery we have taken them in and repaired them right away, and will continue to stand behind it and help as we can. We have offered to switch out the unit to another unit (same year make and model) and the customer would be responsible for the taxes and other fees for title. This was not accepted by the customer. Sincerely,*** ***
*** *** ***
*** **

We have contacted the customer to let them know we received there awning parts on 12/13/and will have it installed tomorrow 12/15/This is the last repair to be made and the unit will be complete and available for pick upWe will call the customer as soon as the final repair is done and
unit is quality control inspected

We informed the customer that the repair was done after it was QCed by our shop The issue is that the repair will not stay as it is due to a rubbing of ceiling panels that cause the edges to ripple You can see the attached photos the customer sent us So when the unit is moved
any distance the issue (crinkling of the paper just comes back After I spoke with the customer (which I did right after the meeting I was in) he informed me that this was an issue that was present when he bought it This issue can not be repaired as the ceiling tiles need to be replaced and should never have left the selling dealership this way There is nothing more we can do for this issue As for the silicone I told the customer have someone near him clean it up and I will pay to have it taken care of so he does not have to drive hours each way back here And that offer still standsAnd I have spoken with my staff to make sure they understand we need to treat all people regardless of were they bought with respect and empathy

I have called and left customer three messages in on 2/21/18 to 2/22/18 and have not had a call backThe tag and title department is currently working to resolve his issue