Advance Termite & Pest Control, Inc.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I understand their position about what they today but the day of the transaction they never said a word about my credit and the 10 days. I had until end of the month to close the deal but they told to fill the documents to accelerate the process for the trade  day. But they processed my loan that day, not the day of the trade in. That is why I paid double insurance. Nobody process a loan when the agreement for trade is done, the loans was supposed to start the day of the trade in and no double loan and double insurance. Probably the proper communications works on my concern. but now that I see they are saying things are false I will not accept their excuses, nor their message sent to you. They will not reimburse, I will not die for $[redacted]+, but also will not accept the way this was done for the record purposes as formal complain. Never expected they wrote false details about the transaction.You can close the case but this is my formal response. False. 
Regards,[redacted]

Customer repairs were completed and customer has picked up his unit. Work order was completed 11/15/2017.

The check was sent to the bank on 5/6/2016.  I have taken corrective measures with F&I to make sure this issue is addressed.  Our records show it was canceled on 4/2 but easy care can take up to a month to process a claim back to us.Sincerely,Nat A[redacted]GSM McGeorge RV