Advanced Landscape Solutions

Revdex.com spoke with the business and a refund was agreed to with the customerThis has been resolved

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I would like to address several of the points raised by Advanced Landscape Solutions in their response to my complaint However, due to inclement weather conditions we were unable to complete the project in that time frameIf you look at the bottom of the contract Mr [redacted] signed with initials on a disclaimer stating that our time frames can change due to weather conditions – I was aware that inclement weather could delay the project However, according to the National Oceanic and Atmospheric Administration, the rainfall for Richmond in April was slightly above average and significantly below average in May and June Hardly a reason for a two plus month delay? WhatI believe is the statement in the contract about work being time sensitive was a devious inducement to get a quick decision and significant deposit from the customer It worked on me They then proceeded to work on more lucrative contracts I cannot prove this of course but how many contracts were signed after mine and work done before mine? It would be interesting to know Due to the fact that we were unable to make it there until June, our company agreed to come out and do the preparation work needed to complete this projectThis included line items number 1-on the contractWe would then come back in the fall to do all plantings as contracted when the weather was more conducive to success for plants– After many start dates had come and gone (I have voice mail messages to document this) I finally called the Advanced Landscape Solutions I told them at this point mid to late June it was too late in Virginia to seed a lawn and to plant new plants so I was requesting my deposit back until the fall when they could provide me a firm start date Miraculously after I made my request, a start date became immediately available We agreed that they would do the site preparation work and return in the Fall to finish the project when the weather was more conducive to grass seed and plants As you can see despite all of the delays, I was still willing to work with them They claim contract items 1-were completed at that time:Item – partially completed Where are the plants that were split for use in proposed plant beds?Item – completed.Item – partially completed Blade off and level (with fill dirt that contained large amounts of stone, large rocks, asphalt, bricks, cans, and tree debris with still remains) Lawn was not to be done per agreement until FallItem – completed We agreed to at no charge to the customer aerate and seed the lawn because of the delay in getting to the project, even though this was out of our control– by their own admission the contract item for new lawn (3) was not done in June per our agreement I had paid them $3,deposit and $2,when they did the site preparation for as total of $5,(85% of contract) How is doing the item of the contract “at no charge”? Mr [redacted] came into the office on October 30th to discuss the timing for the planting and there was a verbal altercation between him and an employeeThis was handled within the company per our policy standards and an apology was sent to Mr [redacted] explaining that the situation was handled properly and we wanted to send our sincerest apologies– I do not view this as a “verbal altercation between i'm and another employee” As Advanced Landscape Solutions stated I came into their office to discuss the timing of finishing the work since it was starting to get late in the Fall (October 30)and I still did not have a start date I was immediately verbally assaulted by this employee who I believe is in a supervisory capacity At NO time did I raise my voice or use inappropriate language The “sincerest apologies” I received was an e-mail the following day from an employee in a clerical type position who witnessed the behavior of the employee I have NEVER received an apology verbally or in writing from the employee involved or anyone in the company in a position of authority What is the company policy on handling this type situation? Would be interesting to know.Mr [redacted] told us that he was looking for another company to complete the projectAt that time we suggested that we come out and do the seeding for him that we were doing at no charge and for him to keep the $1,balance for the plants because we felt this was coming to a negative situationHe declined our offerAll work that was completed was paid for and therefore we felt no need to receive any moneyHowever, there was nothing paid for that was not completed– this is a bold face lie I cannot categorize this in any other way In their e-mail to me containing the “sincere” apology dated October 31, they stated “ [redacted] was mistaken when he stated we would have someone there asap to do your clean up, lawn aeration, seed and fertilizer for your front yardI was hoping to maybe get this done for you tomorrow for this reason, however everyone is so exhausted from the long week, I could not get anyone to work tomorrowI have guys (of of my drivers) on vacation forthe next weeksThat being said, I can't split up crews and have an additional driver and man to come to your houseUnfortunately we will have to wait till the latter half of the month, likely the week of the 17th of NovemberPer Advanced Landscape Solutions, that will be the final bit of work we will be providing [redacted] asks that you keep the $balance and we call the contract completedWith frost coming in so early, this would be the best move anyway.” I responded to their e-mail with the following e-mail dated November “Hello [redacted] , Thank you for the update on Advanced Landscape Solutions performance of our landscaping contract signed in March I must inform you at this time that I can not release Advanced Landscape Solutions from the legally binding contract entered into by both parties in March for the following reasons: The significant delay in performing the contracted lawn work originally promised for April seriously compromises the likelihood that the seed will take successfully and will achieve the lawn promised The clearly stated reason you provided for not fulfilling the contract regarding the mulch beds, " With frost coming in so early this would be the best move" applies even more to planting grass seed according to local lawn maintenance companies Also, leaves are beginning to fall and covering the area to be seeded which could further inhibit a new lawn I strongly urge you to complete this work as soon as possible but we reserve the right under the contract to require you to return in April to redo the lawn if it does not come in to our satisfaction due to your excessive delay We also expect that "clean up" of the lawn will include but not be limited to removal of all rock, stone, asphalt, roots and other lawn debris We contacted local reliable nurseries to obtain a cost to complete the portion of the contract Advanced Landscape Solutions is refusing to perform The cost is $1,which does not include the cost of spreading the mulch Therefore, to release Advanced Landscape Solutions from this portion of the contract, we require a refund of $($1,- $1,100) Because of your significant delays and failure to notify us until October 31, that you would not perform this work per our contract, this is very time sensitive Therefore, we request that our refund be provided no later than Friday, November 7, 2014.” As you can see, not only did I not “refuse their offer” regarding the lawn, I actually urged them to do it as soon as possible I also did not tell them I had contracted with another company to do the work they had failed to do As you can see, I never told them I had contracted with another company to do the work they failed to do Instead I told them I got estimates from two local and reliable landscape and nursery companies ( [redacted] ) to determine the cost to finish the contract and determine if a refund was due me I quickly found out that the remaining unpaid amount of the contract ($1,100) was barely half the cost of the plants It is interesting that we started out with inclement weather being the problem and ended with “early frost” being the problem although the first frost was still weeks away? This was the LAST communication between me and Advanced Landscape Solutions They never showed up to do the lawn as promised and I never received another communication from them My lawn remains dirt, debris and weeds.At the same time I filed my complaint with the Revdex.com, I also disputed my final payment to Advanced Landscape Solutions of $2,with my credit card company The credit card company ruled in my favor and refunded to me the $2, Therefore, IF Advanced Landscape Solutions does the dispute the credit card company decision, I no longer seek a refund from them I do believe, however, that my complaint was not handled satisfactorily by the company and should remain available for prospective customers to see Regards, g [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, Revdex.com spoke with the customers he said that this work has been doneHe stated they did 1/of the work and said they would come back on Friday then did not comeback until Mondays following that and had no call or anything during that timeThis has since been resolved

Revdex.com spoke with [redacted] from the businessShe stated the delay was due to weather delays the customer was aware of and a structural concern they worked with the customer to fixThe customer went out of town on vacation and when they returned they requested the contract to me canceled and refundThe business has stated the money spent had already been used for materials that cannot be returned and such the money they have paid is non-refundableThe customer’s contract states this clearlyAt this time the business is not working with the customer and they are under the impression another business has been hired to continue the job

I have a call into [redacted] to get a hard copy mailed directly from the extension agencyI do not know it they will do this, if they will not then the only option I have is to print out the email I received from them and mail to [redacted] I will go ahead and drop that in the mail today Unfortunately after the report findings, we feel we will never come to a satisfactory result with the customerAs the report stated for treatment in September, she wants it done nowWe have fulfilled the contract once on the initial install and then replaced said plants which at this time fulfilled the entire contract, guarantee and allAs stated on the contract: Plant prices include: Pickup and delivery,amend soil, install, mulch and a one time, three month replacement guaranteeThis does not include future weeding, maintenance, edging etc As much as we would like to come to an understanding with the customer, we do not feel that the mite infestation is a new problem but rather a preexisting problem

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] The customer reached out to Revdex.com and stated he has agreed to a payment plan with the business but the terms have not been set at this time

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding complaint ID [redacted] Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding complaint ID [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have a severe erosion problem caused by fast runoff of rain My ground is NOT saturated with water and definitely has NOT been wet for straight months I have a washed out french drain and a huge sink hole in the drycreek bed that spews water during heavy rains Months is plenty of time for the repair work to have been done Their response that they will get to me when they get a chance is basically meaningless and I'm not sure they have any intent on getting to me When I talked to [redacted] on the phone on July 20th, she stated that [redacted] would be out with in the next week (again this was at least the 6th promised date) I called back on July 30th when no one showed and [redacted] stated that they had customers who had already paid scheduled for the next weeks and they would not be able to get to me before then.My yard needs to be fixed immediately before anymore damage is done If [redacted] can't come fix the issue this week, I need $ [redacted] refunded so that I can hire another company to come fix their problems Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have a severe erosion problem caused by fast runoff of rain My ground is NOT saturated with water and definitely has NOT been wet for straight months I have a washed out french drain and a huge sink hole in the drycreek bed that spews water during heavy rains Months is plenty of time for the repair work to have been done Their response that they will get to me when they get a chance is basically meaningless and I'm not sure they have any intent on getting to me When I talked to [redacted] on the phone on July 20th, she stated that [redacted] would be out with in the next week (again this was at least the 6th promised date) I called back on July 30th when no one showed and [redacted] stated that they had customers who had already paid scheduled for the next weeks and they would not be able to get to me before then.My yard needs to be fixed immediately before anymore damage is done If [redacted] can't come fix the issue this week, I need $refunded so that I can hire another company to come fix their problems Regards, [redacted]

We are going to the *** *** serviceWe will get them a soil sample, branch sample, a
sample of roots as well as picturesWe suspect that improper watering is to
blameHowever to ensure that we cover all bases the extension service will
eliminate any
disease issues that possibly may be present
We did however already fulfill our contract and replace of the *** *** per our
contract with *** ***We even waited until November to replace them so
they would have plenty of time to get their root system establishedWe have
talked to professionals that state that the plants are "not dead, far from
it". However it is believed they are stressed whether it be from neglect or weather
They suggested, which we passed onto the customer, to trim the dead branches
and then fertilize the trees
*** *** *** *** will certainly help to start to find out exactly what the
problem could be

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We disagree with the business's response for the following reasons The weather was not an issue at all after the work had begun in June Rainfall was below average in June and significantly below average in July The business states that the money was spent on materials and cannot be returned but there was a significant amount of labor left on the project We are seeking reimbursement for the labor to finish the project and to fix what had been done incorrectly
Regards,
*** ***

Hello,
I made a few calls about the statement of Advanced LandscapeThey have not contacted Henrico county for soil samplesI looked at the trees today and am at a loss about pruningI would have to hire this done and I do not feel more money into the trees will make any differenceI will contact the Henrico office myself about these treesI simply want the trees to live or I want my money backVery simpleThe trees are more than half brownI say this is dead/dyingI feel that Advanced Landscape Solutions is at fault for this problem on multiple fronts. It is noteworthy to say that a soil sample should have been done the first time the y failed or maybe even better before they planted thousands of dollars worth of treesI say again that they are the tree professionals, not I

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We NEVER received any check so it could not have cleared our bank! The woman you spoke to (***) must be getting us mixed up with someone else, or is just not telling the truth She needs to PROVIDE a copy of the check that supposedly went to us, and cleared our bank which she will NOT be able to The owner initially told us he would write us a check, but the day we were to pick it up he said he didn't have the money and wanted to post date itWe told him that day we were going to the Revdex.com, as we realized he was just stalling us again and by that time we had wasted all summer waiting on him to even start our project, which he never didWe chose to dispute the charge with our credit card companySo to re-cap, they NEVER sent us a check We still request a refund via our credit card charge
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs you have closed this complaint with 'resolved' as the statusI feel it is necessary to state that I am not satisfiedThis company has done nothing regarding the way they have dragged their feet on thisThey have been rude and blamed me as the customer for the problemThis is simply not trueI do not have time to continue long winded arguments for no purposeI would like a darned apology from them and the trees were sold to me in an unstable condition.
As I see us ending up in court"RESOLVED ?!?!?' is not my position.
This could have all been averted through a more amicable communication from Advanced Landscape Solutions.
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** *** *** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding complaint ID
***I have since filed a lawsuit against them to recoup my deposit money
Complaintant

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update
it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** *** The customer reached out to Revdex.com and stated he has agreed to a payment plan with the business but the terms have not been set at this time

Revdex.com spoke with *** from the businessShe stated the delay was due to weather delays the customer was aware of and a structural concern they worked with the customer to fixThe customer went out of town on vacation and when they returned they requested the contract to me canceled and refund
The business has stated the money spent had already been used for materials that cannot be returned and such the money they have paid is non-refundableThe customer’s contract states this clearlyAt this time the business is not working with the customer and they are under the impression another business has been hired to continue the job

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.We NEVER received any check so it could not have cleared our bank! The woman you spoke to (***) must be getting us mixed up with someone else, or is just not telling the truth She needs to PROVIDE a copy of the check that supposedly went to us, and cleared our bank which she will NOT be able to The owner initially told us he would write us a check, but the day we were to pick it up he said he didn't have the money and wanted to post date itWe told him that day we were going to the Revdex.com, as we realized he was just stalling us again and by that time we had wasted all summer waiting on him to even start our project, which he never didWe chose to dispute the charge with our credit card companySo to re-cap, they NEVER sent us a check We still request a refund via our credit card charge
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The customer reached out to Revdex.com stating no refund has been provided and he was told by the business no refund would be provided