Advanced Landscape Solutions

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding
complaint ID ***
Regards,
*** ***

Revdex.com spoke with *** from the businessHe stated this will be schedules with the customer this week and they will be able to provide our office a confirmation of resolution by Monday

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,Revdex.com spoke with the customers he said that this work has been doneHe stated they did 1/of the work and said they would come back on Friday then did not comeback until Mondays following that and had no call or anything during that timeThis has since been resolved

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding complaint ID
***
Regards,
*** ***

We have received the complaint from this customerWe are very sorry to hear that your experience with our company has not been pleasantWe strive to make each and every customer happyHowever, sometimes things like this happenWe are well aware that Mr*** is in need of a repair jobWe
have been working diligently to try and get this complete however due to the nature of our business we are unable to fix this drainage issue when the ground is completely saturated with waterWe can not do this when the ground is wet due to the fact that it would destroy the yard and make things worseWe have tried to explain this to the customerWe have agreed that the work needs to be completed as far as a repair however we have to ensure that we will not do more damage when we arriveWe have never stated that "paying customers' were in front of this customerThat is unprofessional and no one that works for our company would do soWe ensure that each and every customer gets the same attention whether repair or new customersWe have agreed to take care of the repairs as soon as the weather allows

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
The customer reached out to Revdex.com and stated he has agreed to a payment plan with the business but the terms have not been set at this time.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding complaint ID...

[redacted].
Regards,
[redacted]

Revdex.com spoke with [redacted] from the business. She stated the delay was due to weather delays the customer was aware of and a structural concern they worked with the customer to fix. The customer went out of town on vacation and when they returned they requested the contract to me canceled and refund. The...

business has stated the money spent had already been used for materials that cannot be returned and such the money they have paid is non-refundable. The customer’s contract states this clearly. At this time the business is not working with the customer and they are under the impression another business has been hired to continue the job.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.  I have a severe erosion problem caused by fast runoff of rain.   My ground is NOT saturated with water and definitely has NOT been wet for 13 straight months.   I have a washed out french drain and a huge sink hole in the drycreek bed that spews water during heavy rains.  
2.  13 Months is plenty of time for the repair work to have been done.  Their response that they will get to me when they get a chance is basically meaningless and I'm not sure they have any intent on getting to me.3.  When I talked to [redacted] on the phone on July 20th, she stated that [redacted] would be out with in the next week (again this was at least the 6th promised date).  I called back on July 30th when no one showed and [redacted] stated that they had customers who had already paid scheduled for the next 6 weeks and they would not be able to get to me before then.My yard needs to be fixed immediately before anymore damage is done.  If [redacted] can't come fix the issue this week, I need $[redacted] refunded so that I can hire another company to come fix their problems.
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
Revdex.com spoke with the customers he said that this work has been done. He stated they did 1/2 of the work and said they would come back on Friday then did not comeback until 2 Mondays following that and had no call or anything during that time. This has since been resolved.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding complaint ID...

[redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding complaint ID...

[redacted].
Regards,
[redacted]

Yes I have recieved the report. I agree with the report. I was sold infested trees and I would  like them treated in the fall as recommended. I would also like an apology from this company for consuming my time and blaming me for the problem they caused.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding...

complaint ID [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding...

complaint ID [redacted].
Regards,
[redacted]

Revdex.com spoke with the business and a refund was agreed to with the customer. This has been resolved.

We did take samples. I stopped by on June 6th, 2014 and grabbed a soil sample, a root sample as well as a branch that was affected. I also took pictures of the trees. Only one seems to be in worse condition than the others. The extension agency has reported their findings and they are as follows; 
In looking at the [redacted] sample that was brought
in, spruce mites were observed as well as symptoms of their infestation. 
I have included [redacted] recommendations for spruce mites.  Let me know if you
have any questions.
 [redacted]
Extension Agent
[redacted]
Henrico County
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding...

complaint ID [redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1.  I have a severe erosion problem caused by fast runoff of rain.   My ground is NOT saturated with water and definitely has NOT been wet for 13 straight months.   I have a washed out french drain and a huge sink hole in the drycreek bed that spews water during heavy rains.   2.  13 Months is plenty of time for the repair work to have been done.  Their response that they will get to me when they get a chance is basically meaningless and I'm not sure they have any intent on getting to me.3.  When I talked to [redacted] on the phone on July 20th, she stated that [redacted] would be out with in the next week (again this was at least the 6th promised date).  I called back on July 30th when no one showed and [redacted] stated that they had customers who had already paid scheduled for the next 6 weeks and they would not be able to get to me before then.My yard needs to be fixed immediately before anymore damage is done.  If [redacted] can't come fix the issue this week, I need $2400 refunded so that I can hire another company to come fix their problems.
Regards,
[redacted]

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Advanced Landscape Solutions LLC regarding...

complaint ID [redacted]. I have since filed a lawsuit against them to recoup my deposit money.
Complaintant