Advanced Landscape Solutions

Review: I'm a prior customer of ALS. I have a contract with ALS that a deposit was paid for on July 9th 2015.. I was told would be honored on sept 1 of 2015 but it was a no show no call.. I contacted ALS and was given another date due to them being behind from a previous job.. It's been over a month now and I've been given 5 more dates that the work at my house would be started.. Sept 11th no show no call sept 16th no show no call. Sept 23rd no show no call oct 16 no show no call oct 23rd no show no call.. Every time I talk. To the receptionist she tells me the same thing (you're next on the list) I drove to ALS today October 27th 2015 the doors were locked and there's a [redacted] delivery note and mail bunched up on the door handles. I spoke with people that work at the establishments next door and next to them and they all told me they have not seen anyone from ALS in over a week and they have mail to give to them that have been dropped of by [redacted] in the pat week.. This raises a red flag in my book and I'm sure I have to take legal matters.. All I want is for the work to be done so when I plan on selling my house This summer there is one less thing on the list to doDesired Settlement: I want the work done soon or my refund

Review: We hired this company in April to do an outdoor project for us, putting one third of the cost down. They said we had to put money down to get on their schedule, however once we did they never gave us a start date, never ordered any materials to use on the project (the owner admitted this to us, despite his office worker [redacted] telling us they had been ordered weeks ago) and repeatedly delayed when they said they would start. We at one time were told mid June, then mid July, here it is the end of August and no one has been out! Also we were the one always calling them, they never called us until we said we were disputing our charge with our credit card company and filing a complaint with the Revdex.com. We finally talked to the owner last week after requesting to speak with him for months. He wanted to salvage our business and said he would start our project within a week. He also agreed to write us a refund check we could pick up on 8/31/15, and we would pay him in full once our project was completed, that way he would have a vested interested to start and finish our project. but when we called to make sure we could come he said he didn't have any money and would need to post date the check. He told us he didn't know how to refund our credit card, since his office worker [redacted] was on vacation. We told him last week we disputed our deposit with our credit card company on 8/25/15 because services were never rendered. Also we did not sign any contract with his company. The owner, Kenny, had more than one complaint already filed with the Revdex.com for these same stalling techniques he was doing with us. We want our deposit refunded, the amount we put down in April was $2734.00. He has no materials even ordered, and we believe has no intention of starting our project after a summer of repeated delays and frustrations. We were patient & respectful to him and his staff through this whole process despite the way we were treated.Desired Settlement: Refund our deposit since no work was ever started via our credit card as we don't trust a check from this business. We signed no contract and have documentation of all calls, unsigned contract, ect. should you need any back up information going back to our initial contact in March with this company. We have submitted 12 pages of documentation with our credit card company as well. We called numerous times and have more dates than we can fit into the field on the next page that only has room for 3 dates, so please don't hesitate to contact us for them.

Business

Response:

Revdex.com spoke with [redacted] from the business. This customer has been sent a check and the check has since cleared by the customer.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We NEVER received any check so it could not have cleared our bank! The woman you spoke to ([redacted]) must be getting us mixed up with someone else, or is just not telling the truth. She needs to PROVIDE a copy of the check that supposedly went to us, and cleared our bank which she will NOT be able to. The owner initially told us he would write us a check, but the day we were to pick it up he said he didn't have the money and wanted to post date it. We told him that day we were going to the Revdex.com, as we realized he was just stalling us again and by that time we had wasted all summer waiting on him to even start our project, which he never did. We chose to dispute the charge with our credit card company. So to re-cap, they NEVER sent us a check. We still request a refund via our credit card charge.

Regards,

Review: I paid a deposit of $2400 on March 25, 2015 for a sidewalk. I have called and emailed repeatedly during the past 10 months. They have delayed the project over and over, saying it has rained too much. The last correspondence was on November 20, 2015, when they (Laura W[redacted]) said that they were 3 weeks out from my project. I sent an email on January 14, 2016, to which they have not responded.

When you call the number listed on their website, the recording says that "the number is out of service."

I fear the worst, that they have closed the business and taken my money. What about the contract?

I would like a refund of my money. This company is NOT to be trusted.Desired Settlement: I would like a refund of my money. This company is NOT to be trusted.