Advanced Landscape Solutions

Review: I signed a contract with the company to install a french drain on May 18, 2015 for $2,300, with a deposit of $1,150. The work was originally scheduled for the week of August 8th. When the work was not performed I contacted the company numerous times to try and find out when the work would be performed. When I finally walked into the office of the contractor to request a new date I was told the work would be done the first week of September. On September 18th I contacted the contractor again to inquire as to when the work would be done and I was told 'there was a lot of rain and the work would be performed the second week in October.' I then requested a refund of my deposit if they could not perform the work in the next two weeks. I was told by the representative that she would contact the owner that she would contact the owner, but could guarantee the work would not be done by then.Desired Settlement: I am requesting a refund of the $1150 deposit for lack of performance on the contract.

Review: I paid a deposit of $2400 on March 25, 2015 for a sidewalk. I have called and emailed repeatedly during the past 10 months. They have delayed the project over and over, saying it has rained too much. The last correspondence was on November 20, 2015, when they (Laura W[redacted]) said that they were 3 weeks out from my project. I sent an email on January 14, 2016, to which they have not responded.

When you call the number listed on their website, the recording says that "the number is out of service."

I fear the worst, that they have closed the business and taken my money. What about the contract?

I would like a refund of my money. This company is NOT to be trusted.Desired Settlement: I would like a refund of my money. This company is NOT to be trusted.

Review: We hired this company in April to do an outdoor project for us, putting one third of the cost down. They said we had to put money down to get on their schedule, however once we did they never gave us a start date, never ordered any materials to use on the project (the owner admitted this to us, despite his office worker [redacted] telling us they had been ordered weeks ago) and repeatedly delayed when they said they would start. We at one time were told mid June, then mid July, here it is the end of August and no one has been out! Also we were the one always calling them, they never called us until we said we were disputing our charge with our credit card company and filing a complaint with the Revdex.com. We finally talked to the owner last week after requesting to speak with him for months. He wanted to salvage our business and said he would start our project within a week. He also agreed to write us a refund check we could pick up on 8/31/15, and we would pay him in full once our project was completed, that way he would have a vested interested to start and finish our project. but when we called to make sure we could come he said he didn't have any money and would need to post date the check. He told us he didn't know how to refund our credit card, since his office worker [redacted] was on vacation. We told him last week we disputed our deposit with our credit card company on 8/25/15 because services were never rendered. Also we did not sign any contract with his company. The owner, Kenny, had more than one complaint already filed with the Revdex.com for these same stalling techniques he was doing with us. We want our deposit refunded, the amount we put down in April was $2734.00. He has no materials even ordered, and we believe has no intention of starting our project after a summer of repeated delays and frustrations. We were patient & respectful to him and his staff through this whole process despite the way we were treated.Desired Settlement: Refund our deposit since no work was ever started via our credit card as we don't trust a check from this business. We signed no contract and have documentation of all calls, unsigned contract, ect. should you need any back up information going back to our initial contact in March with this company. We have submitted 12 pages of documentation with our credit card company as well. We called numerous times and have more dates than we can fit into the field on the next page that only has room for 3 dates, so please don't hesitate to contact us for them.

Business

Response:

Revdex.com spoke with [redacted] from the business. This customer has been sent a check and the check has since cleared by the customer.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We NEVER received any check so it could not have cleared our bank! The woman you spoke to ([redacted]) must be getting us mixed up with someone else, or is just not telling the truth. She needs to PROVIDE a copy of the check that supposedly went to us, and cleared our bank which she will NOT be able to. The owner initially told us he would write us a check, but the day we were to pick it up he said he didn't have the money and wanted to post date it. We told him that day we were going to the Revdex.com, as we realized he was just stalling us again and by that time we had wasted all summer waiting on him to even start our project, which he never did. We chose to dispute the charge with our credit card company. So to re-cap, they NEVER sent us a check. We still request a refund via our credit card charge.

Regards,