AdvancedMD, Inc.

Complaint: ***
I have not received the gift cardPlease send it to my email addressThank you
Sincerely,
*** ***

Hello, Revdex.cappreciate the opportunity to assist with this concernWe have reviewed the details of this matter and have determined it is in the best interest of both parties to dismiss the agreement and also refund $paid to dateWe apologize for any frustration and wish Interpersonal
Wellness success in the future.Best regards,AdvancedMD - Client Services

Complaint: ***
I am rejecting this response because:I still have not directly spoken to ADP (*** is my medical assistant)I had to leave a message with someone who I have not spoken to yetNo one from ADP initiated any calhave been callingWhy would the appropriate representative not call me directly? I do not even know who to callThere were several names on a contact list that I received after the company mentioned that they faxed it to meThere still were no names of the president, vice president, CEO, owner, etc Lastly, the complaints in the letter were hardly addressedThe response given by the business today eluded to the fact that the billing problems were my fault because they were not correct on our end-that could not be further from the truthThe company is not even doing front end edits as they are supposed to despite less than ethical client chargesAs I stated before, I would like someone to speak to me directly and address the aforementioned concerns on the original complaintDirect communication is key- avoidance is notI, personally, should be contacted- not ***.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Revdex.com Utah-Upon researching the clients concerns and follwith sales management, the client has agreed their issues are being addressedA sales manager was able to come to an agreement with Jessica on the outstanding items on Wednesday, October We appreciate her willingness to work
with usOur hope is the confidence of the client has been restored in partnering with AdvancedMD going forward.Best regards, AdvancedMD Relationship Management

Complaint: ***
I am rejecting this response because:It sounds good, but I need a solutionThey have been telling me that this would get worked out since 3/I need to get to my patient records! I will be happy to accept their response when we have a resolution
Sincerely,
*** ***

Hello, Revdex.com- Our medical billing operations manager provided the following feedback after researching the efforts made with the client: I spoke with *** today, 8/15/*** is the office manager at DrH***’s office and confirmed receipt of the contact information on 8/10/*** and DrH*** have successfully called directly since 8/11/We have also scheduled a weekly call with the client to discuss the AR issuesI emphasized the importance of our partnership with them to ensure bills are transmitted correctly and timelyWe will continue to meet with them weekly until we are all comfortable with the direction of their AR/billing. Best regards, AdvancedMDRCM Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Revdex.com- We appreciate the feedback received and acknowledge the complaint by Charleston Vascular SurgeryWe apologize for the continued frustration on the part of the DrIt is certainly not AdvancedMD’s intent to hold patient data hostage or frustrate anyone given the circumstances
Our support team has consulted with management to determine options for the Dr., which have been presented to himThere have also been conversations with his wifeWe intend to continue this dialogue in hopes of meeting the needs of the Drand his former patients with an acceptable solution We wish the Drthe very best Sincerely, The AdvancedMD Team

Complaint: ***
I am rejecting this response because:I still have not directly spoken to ADP (*** is my medical assistant)I had to leave a message with someone who I have not spoken to yetNo one from ADP initiated any calhave been callingWhy would the appropriate representative not call me directly? I do not even know who to callThere were several names on a contact list that I received after the company mentioned that they faxed it to meThere still were no names of the president, vice president, CEO, owner, etc Lastly, the complaints in the letter were hardly addressedThe response given by the business today eluded to the fact that the billing problems were my fault because they were not correct on our end-that could not be further from the truthThe company is not even doing front end edits as they are supposed to despite less than ethical client chargesAs I stated before, I would like someone to speak to me directly and address the aforementioned concerns on the original complaintDirect communication is key- avoidance is notI, personally, should be contacted- not ***.
Sincerely,
*** ***

Hello-Upon receiving the complaint, we reviewed it with our sales and marketing teamAn oversight was determined and a $e-gift card was sentWe appreciate this being brought to our attention and hope this has rectified the concern.Thanks

Hello, Revdex.com Uthad the opportunity to speak with Dr***She is a wonderful person and provided very useful feedback on how we can improveWe discussed the situations that did not go as planned and what we are doing to correct themWe apologize for her experience
and appreciate her willingness to reach out and take the time to speak to usWe wish her and her practice success.Best regards,The AdvancedMD Team

Hello, We have reached out to Dr
*** *** and reviewed the concern. We have offered her a solution
and believe the matter is resolved Thank you, BJ
H*** |
Director, Implementation at AdvancedMD T:
###-###-#### F:
###-###-####
advancedmd.com

Hello, Revdex.com Utappreciate your message and the opportunity to research and respond to this complaintAfter internal review and consideration for what is best for this client given the circumstances, AdvancedMD has decided to not enforce the contract and refund what the client has paid to this
point.The client was acquired during the onboarding phase and was unable to move forward with our solutionWe wish them the very best in the future.Best regards, AdvancedMDClient Services

Hello, Revdex.com-AdvancedMD Client Services has continued to reach out to the DrSystem defaults have been set and internally tested effectively with two different browser optionsIn addition, the Dr has been given complimentary access to the system for 90-daysAll of the steps taken are to ensure each patient's data can be successfully printed/savedWe hope this is acceptable and viable for the DrWe appreciate the opportunity to provide an update.Best regards,The AdvancedMD Team

Complaint: ***
I am rejecting this response because: AdvancedMD has made no effort to reach out to meIn actuality, and I have email and phone record proof of this, I have been the one trying to contact AdvancedMD for weeks with no responseFinally, when I referenced reporting AdvnacedMD to agencies such as Revdex.com or the FTC someone returned my email but has made no real attempts to connect with me live outside and no one will return my emails in any detailIt is clear that this company prefers to not incriminate themselves at all by answering customer complaints in writing and would, instead, prefer to put off phone conversations in which they twist the words of their customers around and no resolution, ultimately, occurs.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe reason I reached out to them in the first place was to learn about the process they use to ensure a referral is competent, experienced and appropriate and to share my negative experience with the company/person referred to meI also wanted to alert them of my dissatisfaction and hopefully have her removed from the referral list. I was satisfied that they understood my complaint, that they do have a process they use to see if perspective referral sources are appropriate (and it just failed this time) and that they will look into their vetting process and the breakdown in their messaging system that lead to me not getting a call back after multiple attempts to reach someone prior to lodging my complaint with Utah Revdex.com.
Sincerely,
*** ***

Hello, Revdex.com- We appreciate the opportunity to respondOur intent is to find a fair resolution to this complaint for both partiesBoth parties have spent a considerable amount of time over the past months in hopes of doing business togetherUnfortunately, both parties have agreed to part
ways effective January 1, 2018. Charleston Physical Medicine registered with AdvancedMD for a 12-month contract on 6/29/They provided their sales documentation to transition to implementation on 7/18/2017. Due to circumstances with the initial scheduling of their assigned Implementation Consultant, the client felt this put them behindTo address their concern AdvancedMD provided a $credit The client moved forward for the next several months working with a tenured consultantThe client participated in hours of 1:training with our staffWe submitted and received approval for each of the EDI agreements they had initially requested In review of their office key, the client successfully sent claims and received ERA’s back to AdvancedMDThings seemed to be progressing well and in good order. In December, six months into the 12-month contract, the client requested they be allowed to terminate their agreementAdvancedMD reviewed the request and decided to it was in the best interest of both partiesIn addition to the $initially refunded several months ago, in goodwill, AdvancedMD will agree to refund their final invoice of $as well. We wish the very best for Charleston Physical Medicine and the success of their practice in the future. Best regards, The AdvancedMD Team

Revdex.com- Our sales VP and manager have been reviewing the details shared by the client and the sales practices usedThey have also been reaching out to other departments and associates to determine where other misunderstandings could have occurred - including implementation, etcThere may be confusion
pertaining to the software being used for billing by the client and / or billing being done for the clientWe recognize the great services the client is providing as a non-profit in their communityOne of our sales managers will be reaching out to the client to discuss a solution to their contract request - if not alreadyWe hope to come to an agreement soon.Thanks,AdvancedMD Client Services

Revdex.com of Uthave reviewed the complaint details and circumstances related to the comments provided by the clientWe intend to continue to reconcile any concerns the client hasAdvancedMD provided a list of resources along with corresponding contact information so the
client knows who to go to directly for questions and concerns. We intend to provide more timely responses for resolutionOur RCM Operation team fully desires to partner with the client and improve their experience overall as well as provide successful medical billing on their behalfInternal meetings with operations management have occurred to raise awareness with those that work with the practice along with planning sessions on how we can improve results.Best regards,AdvancedMD RCM Operations