AdvancedMD, Inc.

Hello, Revdex.com-One of our sales managers was able to make contact with the client.? It seems there was a misunderstanding regarding billing software vsbilling servicesThe conversation seemed to help clarify things for the clientThe sales manager offered to let the client out of their contractThanks,? AdvancedMDClient Services

Hello, ? AdvancedMD received confirmation from the gift card vendor that they received the order on 7/The Amazon card was emailed to? ***? on 7/13.? Thanks

Hello, Bappreciate the opportunity to address these concerns and hope to have a positive resolution for both partiesOur sales team has reached out multiple times by phone and also email to discuss a potential remedyAdvancedMD has yet to receive a response over the past week.We hope to
connect with this? practice? and wish them the very best? in all their future business endeavors.Best regards,AdvancedMD - Client Services? ?

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
? *** *** ***

Hello, Revdex.com- Client training has been scheduled for next weekTwo sessions: Monday, December and Friday, December We are confident these sessions will improve our partnership with the client and increase the value in utilizing AdvancedMD software for medical billing.Best regards,? AdvancedMD Team? ? ? ? ? ?

Hello, Bappreciate the opportunity to assist with this concernWe have reviewed the details of this matter and? have determined it is in the best interest of both parties to dismiss the agreement and also refund $paid to dateWe apologize for any frustration and wish Interpersonal
Wellness success in the future.Best regards,AdvancedMD - Client Services

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Revdex.com-? Regarding the complaint made by Mr*** (Maryland Healthcare PC), the following is a summary of the what our understanding is of the situation and the steps we have taken to bring this to an agreeable resolution:? Client entered contract with RCM and signed for six months
Client went through standard Implementation and training for RCM services Client was provided four hours of training included with the contract purchase at no cost (to be utilized when moving billing in house).? We have been working with Rebekah at his office to schedule this training ensuring she is able to move forward with bringing billing in house Client was provided terms of services and cancellation instructions upon signing his contractTowards the end of his contract terms, he felt mislead by AdvancedMD on required notification of terminationWe allowed him to exit his RCM contract early (days) without holding him to the standard terms for any RCM clientA rate reduction for RCM services was offered to the client, yet was declinedAt this point? the termination with RCM services is effective 11/30/and he has the ability to walk away from AdvancedMD completely if he so chooses When working with the client on 11/20/2017, Rebekah asked for a quote for the exact services they currently haveWe provided the estimate and the doctor was concerned about the amountWe then re-wrote the estimate to include just the basic software (offered at $per provider/NP).? If an office has more than one provider, the costs reflect accordinglyOur sincere intent is to? resolve this for the client? and continue the partnershipBest regards,AdvancedMD Team ? ? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

?
Complaint: ***
I am rejecting this response because: I made sure upon inquiry for the software that I needed training and help to be in house billing- THIS WAS VERY CLEAR and asked for months yet I signed for months since it was not availableThe month period supposed to end Oct 20th yet AdvancedMD made it like they gave me favor by ending till Nov 3othI have to fight for hour training- which is not scheduled nor happened yetIt is very hard to move to another software since your have to go through insurance contracts etc and will take about months and advancedMD is obviously using this to their advantageEach department is not aware of whats going on and I have to suffer for thisAll you get is "we will promise to make it better for you" then you are assigned to another person who has no idea what is going on.?
Sincerely,
*** *** ***

Revdex.com of Uthave reviewed the complaint details and circumstances related to the comments provided by the clientWe intend to continue to reconcile any concerns the client hasAdvancedMD provided a list of resources along with corresponding? contact information so the
client knows who to go to directly? for questions and concerns.? We intend to provide? more timely responses for resolutionOur RCM Operation team fully desires to partner with the client and improve their experience overall as well as provide successful medical billing on their behalfInternal meetings with operations management have occurred to raise awareness? with those that work with the? practice along with planning? sessions on? how we can improve results.Best regards,AdvancedMD RCM Operations? ? ?

Hello, Revdex.com-We appreciate the opportunity to address these concerns and hope to have a positive resolution for both parties. Our sales team has reached out multiple times by phone and also email to discuss a potential remedy. AdvancedMD has yet to receive a response over the past week.We hope to...

connect with this practice and wish them the very best in all their future business endeavors.Best regards,AdvancedMD - Client Services

Complaint: [redacted]
I am rejecting this response because:It sounds good, but I need a solution. They have been telling me that this would get worked out since 3/30. I need to get to my patient records! I will be happy to accept their response when we have a resolution.
Sincerely,
[redacted]

Hello, Revdex.com Utah-We had the opportunity to speak with Dr. [redacted]. She is a wonderful person and provided very useful feedback on how we can improve. We discussed the situations that did not go as planned and what we are doing to correct them. We apologize for her experience...

and appreciate her willingness to reach out and take the time to speak to us. We wish her and her practice success.Best regards,The AdvancedMD Team

Hello, Revdex.com- Regarding the complaint made by Mr. [redacted] (Maryland Healthcare PC), the following is a summary of the what our understanding is of the situation and the steps we have taken to bring this to an agreeable resolution:  Client entered contract with RCM and signed for six months....

Client went through standard Implementation and training for RCM services. Client was provided four hours of training included with the contract purchase at no cost (to be utilized when moving billing in house).  We have been working with Rebekah at his office to schedule this training ensuring she is able to move forward with bringing billing in house. Client was provided terms of services and cancellation instructions upon signing his contract. Towards the end of his contract terms, he felt mislead by AdvancedMD on required notification of termination. We allowed him to exit his RCM contract early (60 days) without holding him to the standard terms for any RCM client. A rate reduction for RCM services was offered to the client, yet was declined. At this point the termination with RCM services is effective 11/30/2017 and he has the ability to walk away from AdvancedMD completely if he so chooses. When working with the client on 11/20/2017, Rebekah asked for a quote for the exact services they currently have. We provided the estimate and the doctor was concerned about the amount. We then re-wrote the estimate to include just the basic software (offered at $345.00 per provider/NP).  If an office has more than one provider, the costs reflect accordingly. Our sincere intent is to resolve this for the client and continue the partnership. Best regards,AdvancedMD Team

Hello, Revdex.com-   We appreciate the feedback received and acknowledge the complaint by Charleston Vascular Surgery. We apologize for the continued frustration on the part of the Dr. It is certainly not AdvancedMD’s intent to hold patient data hostage or frustrate anyone given the circumstances. ...

  Our support team has consulted with management to determine options for the Dr., which have been presented to him. There have also been conversations with his wife. We intend to continue this dialogue in hopes of meeting the needs of the Dr. and his former patients with an acceptable solution.   We wish the Dr. the very best.   Sincerely,   The AdvancedMD Team

Hello, Revdex.com-AdvancedMD Client Services has continued to reach out to the Dr. System defaults have been set and internally tested effectively with two different browser options. In addition, the Dr has been given complimentary access to the system for 90-days. All of the steps taken are to ensure each patient's data can be successfully printed/saved. We hope this is acceptable and viable for the Dr. We appreciate the opportunity to provide an update.Best regards,The AdvancedMD Team

Complaint: [redacted]
I am rejecting this response because: AdvancedMD has made no effort to reach out to me. In actuality, and I have email and phone record proof of this, I have been the one trying to contact AdvancedMD for weeks with no response. Finally, when I referenced reporting AdvnacedMD to agencies such as Revdex.com or the FTC someone returned my email but has made no real attempts to connect with me live outside and no one will return my emails in any detail. It is clear that this company prefers to not incriminate themselves at all by answering customer complaints in writing and would, instead, prefer to put off phone conversations in which they twist the words of their customers around and no resolution, ultimately, occurs. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
 [redacted]