AdvancedMD, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, Revdex.com- Our medical billing operations manager provided the following feedback after researching the efforts made with the client: I spoke with [redacted] today, 8/15/2016. [redacted] is the office manager at Dr. H[redacted]’s office and confirmed receipt of the contact information on 8/10/2016. [redacted] and Dr. H[redacted] have successfully called directly since 8/11/2016. We have also scheduled a weekly call with the client to discuss the AR issues. I emphasized the importance of our partnership with them to ensure bills are transmitted correctly and timely. We will continue to meet with them weekly until we are all comfortable with the direction of their AR/billing. Best regards, AdvancedMDRCM Operations

Hello-Upon receiving the complaint, we reviewed it with our sales and marketing team. An oversight was determined and a $20 e-gift card was sent. We appreciate this being brought to our attention and hope this has rectified the concern.Thanks

Hello,  AdvancedMD received confirmation from the gift card vendor that they received the order on 7/12. The Amazon card was emailed to [redacted] on 7/13. Thanks

Hello, Revdex.com- We appreciate the opportunity to respond. Our intent is to find a fair resolution to this complaint for both parties. Both parties have spent a considerable amount of time over the past 6 months in hopes of doing business together. Unfortunately, both parties have agreed to part...

ways effective January 1, 2018. Charleston Physical Medicine registered with AdvancedMD for a 12-month contract on 6/29/2017. They provided their sales documentation to transition to implementation on 7/18/2017.  Due to circumstances with the initial scheduling of their assigned Implementation Consultant, the client felt this put them behind. To address their concern AdvancedMD provided a $499 credit.  The client moved forward for the next several months working with a tenured consultant. The client participated in 7.5 hours of 1:1 training with our staff. We submitted and received approval for each of the EDI agreements they had initially requested.  In review of their office key, the client successfully sent claims and received ERA’s back to AdvancedMD. Things seemed to be progressing well and in good order. In December, six months into the 12-month contract, the client requested they be allowed to terminate their agreement. AdvancedMD reviewed the request and decided to it was in the best interest of both parties. In addition to the $499 initially refunded several months ago, in goodwill, AdvancedMD will agree to refund their final invoice of $499 as well. We wish the very best for Charleston Physical Medicine and the success of their practice in the future. Best regards, The AdvancedMD Team

Hello, Revdex.com- Client training has been scheduled for next week. Two sessions: Monday, December 4 and Friday, December 8. We are confident these sessions will improve our partnership with the client and increase the value in utilizing AdvancedMD software for medical billing.Best regards, AdvancedMD Team

Hello, We have reached out to Dr.
[redacted] and reviewed the concern.  We have offered her a solution
and believe the matter is resolved.   Thank you,  BJ...

H[redacted] |
Director, Implementation at AdvancedMD T:
###-###-#### F:
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advancedmd.com

Hello, Revdex.com Utah-Upon researching the clients concerns and follow-up with sales management, the client has agreed their issues are being addressed. A sales manager was able to come to an agreement with Jessica on the outstanding items on Wednesday, October 26. We appreciate her willingness to work...

with us. Our hope is the confidence of the client has been restored in partnering with AdvancedMD going forward.Best regards, AdvancedMD Relationship Management

Complaint: [redacted]
I am rejecting this response because: I made sure upon inquiry for the software that I needed training and help to be in house billing- THIS WAS VERY CLEAR and asked for 3 months yet I signed for 6 months since it was not available. The 6 month period supposed to end Oct 20th yet AdvancedMD made it like they gave me favor by ending till Nov 3oth. I have to fight for 4 hour training- which is not scheduled nor happened yet. It is very hard to move to another software since your have to go through insurance contracts etc and will take about 3 months and advancedMD is obviously using this to their advantage. Each department is not aware of whats going on and I have to suffer for this. All you get is "we will promise to make it better for you" then you are assigned to another person who has no idea what is going on. 
Sincerely,
[redacted]

Revdex.com- Our sales VP and manager have been reviewing the details shared by the client and the sales practices used. They have also been reaching out to other departments and associates to determine where other misunderstandings could have occurred - including implementation, etc. There may be confusion...

pertaining to the software being used for billing by the client and / or billing being done for the client. We recognize the great services the client is providing as a non-profit in their community. One of our sales managers will be reaching out to the client to discuss a solution to their contract request - if not already. We hope to come to an agreement soon.Thanks,AdvancedMD Client Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The reason I reached out to them in the first place was to learn about the process they use to ensure a referral is competent, experienced and appropriate and to share my negative experience with the company/person referred to me. I also wanted to alert them of my dissatisfaction and hopefully have her removed from the referral list.  I was satisfied that they understood my complaint, that they do have a process they use to see if perspective referral sources are appropriate (and it just failed this time) and that they will look into their vetting process and the breakdown in their messaging system that lead to me not getting a call back after multiple attempts to reach someone prior to lodging my complaint with Utah Revdex.com. 
Sincerely,
[redacted]

Complaint: [redacted]
I have not received the gift card. Please send it to my email address. Thank you.
Sincerely,
[redacted]

Hello, Revdex.com-One of our sales managers was able to make contact with the client. It seems there was a misunderstanding regarding billing software vs. billing services. The conversation seemed to help clarify things for the client. The sales manager offered to let the client out of their contract. Thanks, AdvancedMDClient Services