Advantage Student Loans

Advantage Student Loan Consolidation takes any and all complaints/reviews seriously We have a dedicated compliance department monitoring and reviewing all incoming and outgoing calls in order to maintain the highest level of customer service in the industryAll of our representatives provide their direct contact information for folland call back purposes in order to ensure that only one representative completes the application processAlthough we require certain pieces of personal information in order to evaluate a person’s options accordingly, we do not “abuse” anyone’s personal informationIn regard to L [redacted] P [redacted] personal information, all information has been deleted from our systems and he has been placed on both the “do not call” and “do not mail” list Further, Advantage Student Loan Consolidation assists thousands of individuals each month in helping them apply for government benefits that they are entitled to These benefits have been around for some time, and many people with federal student loans never realize that they pay more on their monthly student loan payments than they have to Moreover, their current servicers don’t bother making them aware of these programs because the servicers would lose money if they significantly reduced every customer’s monthly payments Armed with this knowledge, Advantage Student Loan Consolidation aids consumers in realizing that they can save a tremendous amount of money each month on their student loans by not only lowering their payment but also possibly qualifying them for various types of loan forgiveness We urge all members of the public with federal student loans to read into the Health Care and EDUCATION RECONCILIATION Act of and become enlightened to the benefits that are out there for those struggling to make their student loan payments every month We urge people to understand what’s available before claiming fraud or scam Those being scammed are the students and former students who diligently make their payments to the loan servicers, never exploring the government benefits that are available to them Finally, we ask that those same students and former students learn more about companies like Sallie Mae and how they were fined by the federal government for over $ Million dollars for defrauding their customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This company is a scam!!! They offer illegitimate and unlawful promises, including promising to consolidate your loan and/or supporting the loan forgiveness act passed by ObamaThey present themselves as having a legitimate relationship with the board of education, but the board of education has no relation with them what so everNo loan provider should EVER charge you to file your loan application, I did not know this!! They are out for your money, will steal it, act as though they are assisting you in your loans, but all the time, they will keep your monthly payments for their own gain!!! Do NOT do anything with them!! They were able to get $from me, before I realized I made a mistakeThank God I caught on quick!

Advantage Student Loan Center takes any and all complaints/reviews very seriously We have a dedicated compliance department monitoring and reviewing all incoming and outgoing calls in order to maintain the highest level of customer service in the industry The individual whom is filing the complaint was never enrolled as a client and has never done business with the company We use multiple marketing companies that use direct-mail solicitations, radio, internet and email to generate leads for the student loan industry We are told that the marketing companies using direct-mail as a way to generate calls, use many different response models using proprietary algorithms We are sorry for any inconvenience this may have caused and have removed this individual from our system and put her on the do not call list for the company

Advantage Student Loan Consolidation takes any and all complaints / reviews seriouslyWe have a dedicated compliance department that monitors and reviews all incoming and outgoing calls in order to maintain the highest level of customer service in the industry Ms [redacted] mentioned in her complaint that she was concerned she was being scammed because our company is not a government agencyHowever, our business practices are wholly based on compliance and consumer protectionWe never take any upfront feesAll funds are held in a dedicated trust account under the client’s name with full access to said account until the service has been performed successfullyWe are not in the business of scamming people which is why we offer a full money-back assurance After reviewing all the recorded calls, at no time did anyone say that her Private Loans would be included in the process It is made very clear that the documents we prepare are for Federal Student loans only, though verification process and the documents that the client receives and signs before submitting the consolidation Even though this was a mis-understanding on Ms [redacted] end, the fee’s including account set up fees were refunded in its entirety A lot of times servicers will include Private and Federal loans on the same statement which will make it very confusing for individuals to decipher the difference, so we do understand her frustration in this process We have reach out several times and are waiting a response Many of our clients attempted their own applications prior to contacting usThey found that the forms were confusing and the questions asked did not always correlate to their specific situationsAfter receiving letters of denial or, even worse, higher payments than they were paying, those very same clients contact professionals like us because we are specialists that can make sure the application is done correctly and accurately the first time

Advantage Student Loan Consolidation takes any and all complaints / reviews seriouslyWe have a dedicated compliance department that monitors and reviews all incoming and outgoing calls in order to maintain the highest level of customer service in the industryWe reached out to [redacted] to discuss her complaint Upon reviewing the call, Ms [redacted] was correct in her claim of the employee being very pushy This behavior is not something that we condone nor hold as a value After careful consideration the employee was released from his role with Advantage Student Loan and is no longer working for the company Ms [redacted] mentioned in her complaint that she was concerned she was being scammedHowever, our business practices are wholly based on compliance and consumer protectionWe never take any upfront feesAll funds are held in a dedicated trust account under the client’s name with full access to said account until the service has been performed successfullyWe are not in the business of scamming people which is why we offer a full money-back assuranceWe wish [redacted] the best of luck and want to assure her that all her information has been deleted from our systemWe apologize for any inconvenience this may have caused her

Advantage Student Loan Consolidation takes any and all complaints / reviews seriouslyWe have a dedicated compliance department that monitors and reviews all incoming and outgoing calls in order to maintain the highest level of customer service in the industry.We reached out to [redacted] to discuss her complaint Upon reviewing the call, Ms [redacted] was correct in her claim of the employee being very pushy This behavior is not something that we condone nor hold as a value After careful consideration the employee was released from his role with Advantage Student Loan and is no longer working for the company Ms [redacted] mentioned in her complaint that she was concerned she was being scammedHowever, our business practices are wholly based on compliance and consumer protectionWe never take any upfront feesAll funds are held in a dedicated trust account under the client’s name with full access to said account until the service has been performed successfullyWe are not in the business of scamming people which is why we offer a full money-back assurance.We wish [redacted] the best of luck and want to assure her that all her information has been deleted from our systemWe apologize for any inconvenience this may have caused her

Advantage Student Loan Consolidation, takes any and all complaints/reviews very Advantage Student Loan Consolidation, takes any and all complaints/reviews very seriously We have a dedicated compliance department monitoring and reviewing all incoming and outgoing calls in order to maintain the highest level of customer service in the industry Mrs [redacted] called in to our offices requesting to speak with someone about the services we offer knowing the nature of those servicesAlthough we require certain pieces of personal information in order to evaluate a person’s options accordingly, we do not “abuse” anyone’s personal informationAs requested after signing up, Mrs [redacted] file was immediately cancelled and no fee’s were drafted In regard to Mr [redacted] ’s personal information, all information has been deleted from our systems and he has been placed on both the “do not call” and “do not mail” list After careful review of the call the employee did not claim any affiliation with the Department Of Education The employee stated that,” we work on your behalf with the Department Of Education” as its written in our company script If an employee attempted to claim affiliation with the Department of Education, that employee would be terminated immediately

Advantage Student Loan Consolidation takes all complaints/reviews about our company seriouslyMs [redacted] called in to our offices requesting to speak with someone about the services we offer knowing the nature of those servicesAll of our representatives provide their direct contact information for folland call back purposes in order to ensure that only one representative completes the application processIn regard to Ms [redacted] personal information, all information has been deleted from our systems and he has been placed on both the “do not call” and “do not mail” list We use several different types of marketing companies and will work with them on addressing her concerns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This business did not deliver services as promisedThey told me I was approved for a loan forgiven program, and would only have to make payments up years When I contacted my server, Nelnet, I was informed that I was never signed up for a loan forgiveness program, just a income- basedMy server, Nelnet gave me the forms I needed to apply for loan forgiveness programThis business did nothing for me, but took my money I want my money back Regards, [redacted]

We have attempted to reach out to this client via phone and email Voicemail box was fullThis clients issues will be resolved

Advantage Student Loan Consolidation takes any and all complaints / reviews seriouslyWe have a dedicated compliance department that monitors and reviews all incoming and outgoing calls in order to maintain the highest level of customer service in the industry.Ms [redacted] mentioned in her complaint that she was concerned she was being scammed and took her money However, our business practices are wholly based on compliance and consumer protectionWe never take any upfront feesAll funds are held in a dedicated trust account under the client’s name with full access to said account until the service has been performed successfullyWe are not in the business of scamming people which is why we offer a full money-back assurance.We reached out to Ms [redacted] immediately upon receiving the complaint She had already spoke to her bank whom already issued her a refund As stated in her settlement request all fee's have been returned and her trust account was closed out All information has been purged from our systems and she has been placed on the do not call list.Many of our clients attempted their own applications prior to contacting usThey found that the forms were confusing and the questions asked did not always correlate to their specific situations After receiving letters of denial or, even worse, higher payments than they were paying, those very same clients contact professionals like us because we are specialists that can make sure the application is done correctly and accurately the first time.We wish Ms [redacted] the best of luck and want to assure her that all her information has been deleted from our systemWe apologize for any inconvenience this may have caused her

I was contact by a guy name *** and I gave him all the information he needed to pull up my student loan from a letter I got in the mailAfter *** reviewed my application he says I could pay $dollars a month for my student loan payment for 10yrs with a $filing fee paid up front, I told him I would think about this and call him tomorrow and he said if he didn't hear from me by the next day he would tear up my applicationI did my research and discovered this company is a scam and if your trying to help me why would I need to pay that much money up frontI want all my information deleted from their database ASAP

Advantage Student Loan Consolidation takes
any and all complaints / reviews seriouslyWe have a dedicated compliance
department that monitors and reviews all incoming and outgoing calls in
order
to maintain the highest level of customer service in the industry*** *** mentioned in her complaint
that she was concerned she was being scammed because she could have done this
process on her own. She is correct she
could have completed this on her own.
However she chose to use us as a service to complete the documents on
her behalf. Shirley Kitchen agreed
through the compliance call that she understood that she could complete this on
her own.We completed Ms Kitchen’s IBR
program request through her servicer’s on 8/5.
At which point all work was completed as agreed between the client and
her new program. After confirming with
Student Assist Plus, her program was cancelled as she requested.Many of our clients
attempted their own applications prior to contacting usThey found that the
forms were confusing and the questions asked did not always correlate to their
specific situationsAfter receiving letters of denial or, even worse, higher
payments than they were paying, those very same clients contact professionals
like us because we are specialists that can make sure the application is done
correctly and accurately the first time
We wish *** *** the best of luck and
want to assure her that all her information has been deleted from our system
We apologize for any inconvenience this may have caused him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis business did not deliver services as promisedThey told me I was approved for a loan forgiven program, and would only have to make payments up years. When I contacted my server, Nelnet, I was informed that I was never signed up for a loan forgiveness program, just a income- basedMy server, Nelnet gave me the forms I needed to apply for loan forgiveness programThis business did nothing for me, but took my money. I want my money back
Regards,
*** ***

Advantage
Student Loan Consolidation takes any and all complaints/reviews very seriously.
We have a dedicated compliance department monitoring and reviewing all incoming
and outgoing calls in order to maintain the highest level of customer
service
in the industry.
We use
multiple marketing companies that use direct-mail solicitations, radio,
internet and email to generate leads for the student loan industry. We
are told that the marketing companies using direct-mail as a way to generate
calls, use many different response models using proprietary algorithms.
We are
sorry for any inconvenience this may have caused and will delete Janice Smith information
from our customer-relations management system and remove her from any and all future
contact

My name is Elsa V*** and I have spoken to *** ***, and he did a WONDERFUL JOB helping me with the documents to complete process
he HELP my family SAVE a lot money and timeThis is a GREAT third party
company to use

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I have spoken with Mr***(manager) and he has expressed his gratitude for the process for taking the amount of time for the loan consolidation to be doneHe has requested a full refund for me for the services I appreciate him for rectifying this matter
Regards,
*** ***

So far I feel optimistic about receiving some financial relief through this companyI'm still working with the company so I will see how it works out

I have attached the requested document