Advantage Student Loans

Hi,
I'm writing in regards to complaint
#*** I filed last week about Advantage Student Loan ConsolidationI received an email outlining a contract between the two parties that needed to be provided for the complaint to be continuedMost of the communication was through telephone but attached are the documents they sent me that needed to signed and returnedAlong with some of the documents, a receipt is also included outlining when the amount was withdrawnOutside of these documents I don't have any other tangible records outlining the whole transactionHowever, it is important to note that their processing center has a detailed outline of key dates and communication between myself and different representatives for the companyIncluded in the outline is the manager promising me a refundAny other questions or concerns don't be afraid to contact me for more information

Advantage Student Loan Consolidation fully
evaluates all reviews and complaints to ensure the utmost customer
satisfactionWe have a dedicated compliance department that
monitors and reviews all incoming and outgoing calls in order to maintain the
highest level of customer service in the
industryMs*** has spoken with our customer service department which informed her that we completed the consolidation. They apologized for the length timeline in which the servicer decided to review the file. The process was completed in its entirety. Ms*** signed up for our service in which the service was completed. Ms*** request a refund in which was agreed upon by management. This refund has been issued and usually takes 7-business days. Many of our clients
attempted their own applications prior to contacting usThey found that the
forms were confusing and the questions asked did not always correlate to their
specific situationsAfter receiving letters of denial or, even worse, higher
payments than they were paying, those very same clients contact professionals
like us because we are specialists that can make sure the application is done
correctly and accurately the first time
We wish Ms*** the best of luck and want
to assure her that all her information has been deleted from our systemWe
apologize for any inconvenience this may have caused her

AR-SA;">Advantage Student Loan Consolidation fully
evaluates all reviews and complaints to ensure the utmost customer
satisfactionWe have a dedicated compliance department that
monitors and reviews all incoming and outgoing calls in order to maintain the
highest level of customer service in the industry
Ms*** has spoken with our customer service department which informed her that we completed the consolidation. They apologized for the length timeline in which the servicer decided to review the file. The process was completed in its entirety. Ms*** signed up for our service in which the service was completed.
Ms*** request a refund in which was agreed upon by management. This refund has been issued and usually takes 7-business days. Many of our clients
attempted their own applications prior to contacting usThey found that the
forms were confusing and the questions asked did not always correlate to their
specific situationsAfter receiving letters of denial or, even worse, higher
payments than they were paying, those very same clients contact professionals
like us because we are specialists that can make sure the application is done
correctly and accurately the first time
We wish Ms*** the best of luck and want
to assure her that all her information has been deleted from our systemWe
apologize for any inconvenience this may have caused her

Advantage Student Loan Consolidation takes
any and all complaints / reviews seriouslyWe have a dedicated compliance
department that monitors and reviews all incoming and
outgoing calls in order
to maintain the highest level of customer service in the industry
*** *** mentioned in her complaint
that she was concerned she was being scammed because she could have done this
process on her own. She is correct she
could have completed this on her own.
However she chose to use us as a service to complete the documents on
her behalf. Shirley Kitchen agreed
through the compliance call that she understood that she could complete this on
her ownWe completed Ms Kitchen’s IBR
program request through her servicer’s on 8/5.
At which point all work was completed as agreed between the client and
her new program. After confirming with
Student Assist Plus, her program was cancelled as she requestedMany of our clients
attempted their own applications prior to contacting usThey found that the
forms were confusing and the questions asked did not always correlate to their
specific situationsAfter receiving letters of denial or, even worse, higher
payments than they were paying, those very same clients contact professionals
like us because we are specialists that can make sure the application is done
correctly and accurately the first timeWe wish *** *** the best of luck and
want to assure her that all her information has been deleted from our system
We apologize for any inconvenience this may have caused him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I needed guarantee that my private information was protected and this response has ensured me that it is. You should tell your employees that it is OKAY to tell someone "their information is protected" and have information on confidentialityThank you
Regards,
*** ***

Advantage Student Loan
Consolidation takes any and all complaints / reviews seriouslyWe have
a
dedicated compliance department that monitors and reviews all incoming and
outgoing calls in order to maintain the highest level of customer service in
the industry
Upon carefully reviewing
the file and recordings, Ms*** was sent
the necessary documentation to complete the application process on
October 7th We received a fax from the *** *** on
October 27th after reaching out to the client several times Upon
verification of specific documents we found pennant information
provided by Ms*** to not match what the Agent was told in the initial
application The Agent and Customer Service reached out to the client to
verify that our finding were correct and client still wished to proceed
The consolidation paper work was sent to
the necessary servicer(s) after confirmation was complete on 11/
Unfortunately we do not have any control as to how long the
Department of Education may take to finalize and approve consolidation
In this case it seemly much longer for the process to be completed. Advantage Student Loan apologizes for any inconvenience
that this process has caused Ms ***, and would like to reiterate that the
fact the process took longer than was out of our hands and we did all we
could to satisfy the situation as quickly as possible
Ms*** was
also initially denied of additional benefits due to the fact that the
consolidation took a long time and was not completed at the time the additional
benefit application was sent With the consolidation completed we will
apply for additional benefits as agreed if Ms *** would like
Our management has reached out to her and are waiting for a
call back We will issue a refund of cost for
document preparation although everything on our end was completed as
agreed
Many
of our clients attempted their own applications prior to contacting usThey
found that the forms were confusing and the questions asked did not always
correlate to their specific situationsAfter receiving letters of denial or,
even worse, higher payments than they were paying, those very same clients
contact professionals like us because we are specialists that can make sure the
application is done correctly and accurately the first time

Advantage Student Loan
Consolidation takes all complaints/reviews about our company seriouslyMs
*** called in to our offices requesting to speak with someone about the
services we offer knowing the nature of those servicesAll of our
representatives provide their direct contact
information for folland call
back purposes in order to ensure that only one representative completes the
application processIn regard to Ms*** personal information, all
information has been deleted from our systems and he has been placed on both
the “do not call” and “do not mail” list. We use several different types of marketing
companies and will work with them on addressing her concerns

Advantage Student Loan
Consolidation, takes any and all complaints/reviews very
"line-height:107%,sans-serif;
background:white">Advantage Student Loan Consolidation, takes any and all
complaints/reviews very seriously. We have a dedicated compliance
department monitoring and reviewing all incoming and outgoing calls in order to
maintain the highest level of customer service in the industry.
Mrs[redacted] called in to our offices
requesting to speak with someone about the services we offer knowing the nature
of those servicesAlthough we require certain pieces of personal information
in order to evaluate a person's options accordingly, we do not "abuse" anyone's
personal informationAs requested after signing up, Mrs[redacted] file was immediately
cancelled and no fee's were drafted. In
regard to Mr[redacted]'s personal information, all information has been deleted
from our systems and he has been placed on both the "do not call" and "do not
mail" list
After careful review of the call the
employee did not claim any affiliation with the Department Of Education. The employee stated that," we work on your
behalf with the Department Of Education" as its written in our company script. If an employee attempted to claim affiliation
with the Department of Education, that employee would be terminated immediately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We have attempted to reach out to this client via phone and email.  Voicemail box was full. This clients issues will be resolved.

This company is a scam!!! They offer illegitimate and unlawful promises, including promising to consolidate your loan and/or supporting the loan forgiveness act passed by Obama. They present themselves as having a legitimate relationship with the board of education, but the board of education has no relation with them what so ever. No loan provider should EVER charge you to file your loan application, I did not know this!! They are out for your money, will steal it, act as though they are assisting you in your loans, but all the time, they will keep your monthly payments for their own gain!!! Do NOT do anything with them!! They were able to get $250 from me, before I realized I made a mistake. Thank God I caught on quick!

The representative I spoke with on the phone was very convincing and assured me that he is working with the U.S Deptartment of Education to resolve my student loan debt. I went through the whole process, signed lots of papers and made payments to the company. I received a notice from my current student loan provider saying they would not approve my forbearance, I had second thoughts and called Advantage Student Loan to revoke all the release and information I had provided, the representative told me he would call processing to cancel my fees and call me back. After not hearing back from the representative I called again but couldn't get in touch with him. I strongly believe this is a scam! I am in hopes that I can get all of my personal information removed from their hands and get the money I have paid in back!

This has been the answer to my prayers. I cannot express how pleased I am with the help I was provided. I was VERY skeptical - but am now SO pleased.

background-repeat: initial;">Advantage Student Loan Consolidation takes any and all
complaints/reviews seriously.  We have a dedicated compliance department
monitoring and reviewing all incoming and outgoing calls in order to maintain
the highest level of customer service in the industry. All of our
representatives provide their direct contact information for follow-up and call
back purposes in order to ensure that only one representative completes the
application process. Although we require certain pieces of personal information
in order to evaluate a person’s options accordingly, we do not “abuse” anyone’s
personal information. In regard to L[redacted] personal information, all
information has been deleted from our systems and he has been placed on both
the “do not call” and “do not mail” list.
Further, Advantage Student Loan Consolidation
assists thousands of individuals each month in helping them apply for
government benefits that they are entitled to.  These benefits have
been around for some time, and many people with federal student loans never
realize that they pay more on their monthly student loan payments than they
have to.  Moreover, their current servicers don’t bother making them aware
of these programs because the servicers would lose money if they significantly
reduced every customer’s monthly payments.  Armed with this knowledge, Advantage
Student Loan Consolidation aids consumers in realizing that they can save a
tremendous amount of money each month on their student loans by not only
lowering their payment but also possibly qualifying them for various types of
loan forgiveness.  We urge all members of the public with federal student
loans to read into the Health Care and EDUCATION RECONCILIATION Act of 2010 and
become enlightened to the benefits that are out there for those struggling to
make their student loan payments every month.
We urge people to understand what’s available
before claiming fraud or scam.  Those being scammed are the students and
former students who diligently make their payments to the loan servicers, never
exploring the government benefits that are available to them.  Finally, we
ask that those same students and former students learn more about companies
like Sallie Mae and how they were fined by the federal government for over $139
Million dollars for defrauding their customers.

I really like how fast a representative gets back to you if they are unable to answer your call. Advantage student loans explain everything to make sure you understand the process and what the company is about. The fact that Advantage Student Loans takes care of all the paper work for me, it really makes my life a lot easier and less stressful.

Advantage Student Loan Center
takes any and all complaints/reviews very seriously.  We have a dedicated
compliance department monitoring and reviewing all incoming and outgoing calls
in order to maintain the highest level of customer service in the
industry. 
The individual whom is filing the complaint was never enrolled as a client and has never done business with the company. 
We use multiple marketing
companies that use direct-mail solicitations, radio, internet and email to
generate leads for the student loan industry.  We are told that the
marketing companies using direct-mail as a way to generate calls, use many
different response models using proprietary algorithms. 
We are sorry for any
inconvenience this may have caused and have removed this individual from our system and put her on the do not call list for the company.

Advantage Student Loan Consolidation takes
any and all complaints / reviews seriously. We have a dedicated compliance
department that monitors and reviews all incoming and outgoing calls in...

order
to maintain the highest level of customer service in the industry.We reached out to [redacted] to discuss her complaint.  Upon reviewing the call, Ms. [redacted] was correct in her claim of the employee being very pushy.  This behavior is not something that we condone nor hold as a value.  After careful consideration the employee was released from his role with Advantage Student Loan and is no longer working for the company.   Ms [redacted] mentioned in her complaint that she was concerned she was being
scammed. However, our business
practices are wholly based on compliance and consumer protection. We never take
any upfront fees. All funds are held in a dedicated trust account under the
client’s name with full access to said account until the service has been
performed successfully. We are not in the business of scamming people which is
why we offer a full money-back assurance.We wish [redacted] the best of luck and want to
assure her that all her information has been deleted from our system. We
apologize for any inconvenience this may have caused her.

Advantage Student Loan Consolidation takes
any and all complaints / reviews seriously. We have a dedicated compliance
department that monitors and reviews all incoming and outgoing calls in...

order
to maintain the highest level of customer service in the industry.Ms. [redacted] mentioned in her complaint that she was
concerned she was being scammed and took her money.
However, our business practices are wholly based on compliance and consumer
protection. We never take any upfront fees. All funds are held in a dedicated trust
account under the client’s name with full access to said account until the
service has been performed successfully. We are not in the business of scamming
people which is why we offer a full money-back assurance.We reached out to Ms. [redacted] immediately upon receiving the complaint.  She had already spoke to her bank whom already issued her a refund.  As stated in her settlement request all fee's have been returned and her trust account was closed out.  All information has been purged from our systems and she has been placed on the do not call list.Many of our clients attempted their own
applications prior to contacting us. They found that the forms were confusing
and the questions asked did not always correlate to their specific situations.
After receiving letters of denial or, even worse, higher payments than they
were paying, those very same clients contact professionals like us because we
are specialists that can make sure the application is done correctly and
accurately the first time.We wish Ms. [redacted] the best of luck and want
to assure her that all her information has been deleted from our system. We
apologize for any inconvenience this may have caused her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have a right to know the name (s) of the marketing companies who sold my private and personal information to this company without my permission.  I would also like for Advantage Student Loans to acknowledge and accept responsibility for willfully and intentionally misleading consumers by telling them they work with the Federal Student Loan program. That is an outright lie and the Federal Student Loan Program not only outright denies the bogus claim but warns consumers not to do business with these Loan consolidation companies because they are scamming people. 
Regards,
[redacted]

They were great and advised me with my options for consolidating my student loans. They took care of my whole consolidation without me having to worry about anything!