Advantage Vinyl Siding & Roofing, LLC

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I stated in my reply that we will do whatever we need to make our customers happy.  Meaning we will of course refund the deposit Mr. [redacted] made for his windows.  As to the company stating they never had an order well that is not all true.  We did resend the order and cancelled it.  I also was dealing with another company on getting these types of windows.  I actually showed Mr. [redacted] that paperwork on the windows and let him know that they were ending up costing more which we were going to absorb.  However we still want to make sure that Mr. [redacted] is taken care of and to do that we will be more than willing to refund him all of his deposit.  
Sincerely,
[redacted] 
Advantage Vinyl Siding & Roofing LLC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I wish to know the date that my full refund will be issued from Advantage Vinyl Siding and Roofing. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Mrs [redacted], 
I apologize I have been out of the office for personal reasons and just returned today and trying to catch up.  I saw the complaint this morning when going thru my email and got a hold of [redacted] only about an hour ago.  I did not know that she was still dissatisfied because Mrs. [redacted] has been communicating with  [redacted] our foreman.  She calls him directly and does not call the office.  [redacted] has informed me that the part of the screen room that is leaking happens to be at the foundation and he told Mrs. [redacted] that we will come out there to seal it and we will have to come out a couple of times to make sure it seals properly.   The foundation area that the leak is  occurring is a difficult place in the structure due to the constant water that it is exposed to!  It is built with a overhang to keep to much water from getting directly into it and is not meant to have a direct hit with water such as a hose or sprinkler for example.  He discussed with Mrs. [redacted] that after we get it sealed properly we will be coming out and accessing the damage and will make sure it is taken care of and that Mrs. [redacted] is completely satisfied.  We regret that it has gone on so long and have learned a lessen in keeping up with contractors that we have given jobs to and they have  not taken care of the customers and we don't find out until it has gone on to long and the customer is already frustrated.  As long as we have been in business we know that you must learn from your customers, and we are always striving to make sure our customers are happy!  It is our intent to make sure Mrs. [redacted] is taken care of and satisfied. 
Sincerely, 
[redacted]
Advantage Vinyl Siding & Roofing LLC.

As of this response Mrs. [redacted] has been taken care of.  I would like to state that we have been taking care of some window sash issues that Mrs. [redacted] has had and she has our service mans cell phone number that she has been communicating with on a regular bases.  Mrs. [redacted] is...

a good customer and did call a couple of weeks ago for us to come out and look at a spot to see if maybe we knew what it was.  Our service tech has gone out to put her sashes in and repair a prier leak but she never mentioned the spot while he was there.  He did remind her that he fixes the roof leaks or damage and/or installing shingle when needed and then she pointed to a very light yellowish spot that was her concern and he told her he would go up and look.  In doing so he did not find anything but just for her peace of mind he caulked some cracks and let her know she did not have anything to worry about.  We will continue to take care of Mrs. [redacted] due in part not just because she is under warranty but because she is a good customer and a great lady.  
 
Sincerely,
[redacted]
Advantage Vinyl Siding & Roofing LLC