Advertising Specialty Institute (ASI) Reviews (%countItem)
Advertising Specialty Institute (ASI) Rating
Address: 4800 E Street Rd, Trevose, Pennsylvania, United States, 19053-6658
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ASI will bill you after you cancel your membership and fight your credit card company on refunding it. Absolute scam.
ASI will bill you after you cancel your membership and fight your credit card company on refunding it. Absolute scam.
This company continues to invoice and charge me after I've cancelled my membership. Their charges are fraudulent and need to be investigated.
This company continues to invoice and charge me after I've cancelled my membership. Their charges are fraudulent and need to be investigated.
We canceled service with the company months ago. I just received a phone call form them today starting "Our account is in the rears with them"...... The lady claimed they never received our cancellation notice and we owe them over $300. We spoke to one of their minions over the phone and told them to close the account. Also, the credit card they were billing to is no longer active for them, as we had to put a block on the account since they wouldn't stop billing our card after cancellation. After reading reviews about this company I am not the first person to have the same complaint about them. I will be sending the same cancellation letter again to this company. We canceled the account originally 08/20/2018 with a Karen T. Obliviously this employee didn't do their job, and continued to scam our company.
The Text of the original letter sent is the following:
08-20-2018
ASI
4800 E Street Raod
Trevose, PA 19053
The *** Store #*** #*** Forest Lake, MN ***
NOTICE OF CANCELATION
Please cancel our account effective immediately 08-20-2018. We spoke to an employee Karen T via e-mail and telephone and told her to close our ASI account ***. Your company does not provide a good service and is over billed.
Thank you,
Mike Murphy
We canceled service with the company months ago. I just received a phone call form them today starting "Our account is in the rears with them"...... The lady claimed they never received our cancellation notice and we owe them over $300. We spoke to one of their minions over the phone and told them to close the account. Also, the credit card they were billing to is no longer active for them, as we had to put a block on the account since they wouldn't stop billing our card after cancellation. After reading reviews about this company I am not the first person to have the same complaint about them. I will be sending the same cancellation letter again to this company. We canceled the account originally 08/20/2018 with a Karen T. Obliviously this employee didn't do their job, and continued to scam our company.
The Text of the original letter sent is the following:
08-20-2018
ASI
4800 E Street Raod
Trevose, PA 19053
The *** Store #*** #*** Forest Lake, MN ***
NOTICE OF CANCELATION
Please cancel our account effective immediately 08-20-2018. We spoke to an employee Karen T via e-mail and telephone and told her to close our ASI account ***. Your company does not provide a good service and is over billed.
Thank you,
Mike Murphy
Hi,
I contacted the Advertising Specialty Institute to cancel my monthly subscription to their online service. After doing so, they informed me that I would be billed an additional month before I could cancel. They said that I agreed to such nonsense when I originally signed-up. I don't ever remember agreeing to this and feel as though they have pretty shady business practices. Any help you could offer to resolve this dispute would be greatly appreciated.
Thanks
Hi,
I contacted the Advertising Specialty Institute to cancel my monthly subscription to their online service. After doing so, they informed me that I would be billed an additional month before I could cancel. They said that I agreed to such nonsense when I originally signed-up. I don't ever remember agreeing to this and feel as though they have pretty shady business practices. Any help you could offer to resolve this dispute would be greatly appreciated.
Thanks
Shady tactics and bad customer service. They say no contracts and when you cancel, "you're done." But when I tried to cancel they want to charge me another month and have made the whole process very hard.
One sales guy says one thing and your rep says another.
joined ASI as a distributor member on August 31, 2018.
ASI does not owe *** $99. One final payment of $99 was due on December 31, 2018 but was never made. *** owes ASI $99. No refund is due to him.
***’s comment “shady tactics” is untrue and unprofessional. He signed a one-year (8/31/18 to 8/30/19) membership agreement with ASI. A request to cancel must be made 30 days prior to the annual renewal. His current term ends August 30, 2019 so notice to cancel must be made 30 days before this date.
*** talked with his ASI account manager on October 26, 2018 and indicated his website was fine and all was good.
On December 26, 2016 *** called ASI requesting to cancel his membership entirely. It was 4 months since joining not 30 days prior to the annual renewal. Important - ASI did not hold *** to the additional 8 months of the agreement. ***’s account manager told him the next payment of $99 was due on December 31, and the cancelation would be processed on January 30, 2019. *** was advised that his membership and services would remain active until January 30, 2019, so feel free to utilize them as needed or to take advantage of the Business Savings Program while you still can.
It appears ***’s plans changed after signing up with ASI. This is unfortunate. ASI would have appreciated his business. This matter is now closed.
Shady tactics and bad customer service. They say no contracts and when you cancel, "you're done." But when I tried to cancel they want to charge me another month and have made the whole process very hard.
One sales guy says one thing and your rep says another.
joined ASI as a distributor member on August 31, 2018.
ASI does not owe *** $99. One final payment of $99 was due on December 31, 2018 but was never made. *** owes ASI $99. No refund is due to him.
***’s comment “shady tactics” is untrue and unprofessional. He signed a one-year (8/31/18 to 8/30/19) membership agreement with ASI. A request to cancel must be made 30 days prior to the annual renewal. His current term ends August 30, 2019 so notice to cancel must be made 30 days before this date.
*** talked with his ASI account manager on October 26, 2018 and indicated his website was fine and all was good.
On December 26, 2016 *** called ASI requesting to cancel his membership entirely. It was 4 months since joining not 30 days prior to the annual renewal. Important - ASI did not hold *** to the additional 8 months of the agreement. ***’s account manager told him the next payment of $99 was due on December 31, and the cancelation would be processed on January 30, 2019. *** was advised that his membership and services would remain active until January 30, 2019, so feel free to utilize them as needed or to take advantage of the Business Savings Program while you still can.
It appears ***’s plans changed after signing up with ASI. This is unfortunate. ASI would have appreciated his business. This matter is now closed.
In March 2018 I agreed to do a catalog mailing with *** in the *** area for a catalog mailing to *** businesses.
There were several inexcusable issues with this mailing, which I have listed below. *** of *** told us that we would not be charged for the mailing, yet we continue to receive past due notices. I have called twice and spoken to the billing department both times been told that someone would call me back to discuss and no one has returned my calls. I have documentation of the email stating we are not going to be charged for this mailing.
First at issue is that the mailing did not go to the list of addresses that I was given. Below are examples of how we know this to be true.
On April 2, 2018 I received a phone call from a very angry senior woman who wanted her name removed from my mailing list. She didn’t understand why she was getting this catalog at her home from *** She would not give me her full address, but said she lived in ***.
On April 3, 2018 I received a catalog from this mailing at my office. (I have photos that I have provided on several occ***ons to ***) The returned piece clearly indicated that my mailing went to addresses in *** not ***.
I was told I was sent the actual mailing list that was used for my mailing. This is clearly not the case, as there are no addresses in *** or *** on the list I was sent. I was also told they were going to health care businesses in ***, so the fact that it went to a senior’s home, would indicate this was clearly not the case either.
I also did not receive a seed mailing piece of the mailing at our location at ***, which I was told I would receive and did not.
We had our team call on a large percentage of the businesses from the mailing list and not one company noted ever receiving the catalog when we asked them about it.
My other issue is with the design on the piece. Clearly the mailer that was meant for someone in *** was actually delivered to my address, which is on the front of the mailer in very large bold lettering. Much more prominent than the mailing address on the opposite side of the catalog, this is clearly a design fail.
The *** mailing lists are obviously not scrubbed to remove non-*** addresses, if they actually even went to *** area businesses. I have never received the actual mailing list that the mailer was sent to, as the one I have is clearly not correct. This means that we are wasting catalogs on incorrect addresses as well as postage.
The lack of response to from *** to my inquiries, questions and request for information is totally inappropriate and now they are adding interest to the invoice.
This note is in response to ***’scomplaint on July 5, 2018 to the Revdex.com. *** distributor sales manager reached out to her to discuss the issue. This was done before *** received the complaint from the Revdex.com on July 12. *** and her sales manager had a good conversation. As a result, it was agreed on July 9 that the $3,277 invoice for the catalog order would be removed from her account. ***’s credit department updated *** account so it no longer shows this invoice as due. During the conversation between *** and her sales manager she decided to continue her *** distributor membership. *** withdrew her request to cancel and her account remains active. *** appreciates her business. This matter is resolved. A note has been placed in ***’s records indicating that if *** would like to discuss this or any issue in the future, she is welcome to contact the VP of Member Services & Support for assistance.
In March 2018 I agreed to do a catalog mailing with *** in the *** area for a catalog mailing to *** businesses.
There were several inexcusable issues with this mailing, which I have listed below. *** of *** told us that we would not be charged for the mailing, yet we continue to receive past due notices. I have called twice and spoken to the billing department both times been told that someone would call me back to discuss and no one has returned my calls. I have documentation of the email stating we are not going to be charged for this mailing.
First at issue is that the mailing did not go to the list of addresses that I was given. Below are examples of how we know this to be true.
On April 2, 2018 I received a phone call from a very angry senior woman who wanted her name removed from my mailing list. She didn’t understand why she was getting this catalog at her home from *** She would not give me her full address, but said she lived in ***.
On April 3, 2018 I received a catalog from this mailing at my office. (I have photos that I have provided on several occ***ons to ***) The returned piece clearly indicated that my mailing went to addresses in *** not ***.
I was told I was sent the actual mailing list that was used for my mailing. This is clearly not the case, as there are no addresses in *** or *** on the list I was sent. I was also told they were going to health care businesses in ***, so the fact that it went to a senior’s home, would indicate this was clearly not the case either.
I also did not receive a seed mailing piece of the mailing at our location at ***, which I was told I would receive and did not.
We had our team call on a large percentage of the businesses from the mailing list and not one company noted ever receiving the catalog when we asked them about it.
My other issue is with the design on the piece. Clearly the mailer that was meant for someone in *** was actually delivered to my address, which is on the front of the mailer in very large bold lettering. Much more prominent than the mailing address on the opposite side of the catalog, this is clearly a design fail.
The *** mailing lists are obviously not scrubbed to remove non-*** addresses, if they actually even went to *** area businesses. I have never received the actual mailing list that the mailer was sent to, as the one I have is clearly not correct. This means that we are wasting catalogs on incorrect addresses as well as postage.
The lack of response to from *** to my inquiries, questions and request for information is totally inappropriate and now they are adding interest to the invoice.
This note is in response to ***’scomplaint on July 5, 2018 to the Revdex.com. *** distributor sales manager reached out to her to discuss the issue. This was done before *** received the complaint from the Revdex.com on July 12. *** and her sales manager had a good conversation. As a result, it was agreed on July 9 that the $3,277 invoice for the catalog order would be removed from her account. ***’s credit department updated *** account so it no longer shows this invoice as due. During the conversation between *** and her sales manager she decided to continue her *** distributor membership. *** withdrew her request to cancel and her account remains active. *** appreciates her business. This matter is resolved. A note has been placed in ***’s records indicating that if *** would like to discuss this or any issue in the future, she is welcome to contact the VP of Member Services & Support for assistance.
We decide to reinstate with ASI back in December 2017.
I was told to reinstate my account that the sales rep would cost us $29 per month. I paid for the entire year upfront.
I was sent numerous emails to " Get Help with activating my account.
I have been emailed and called numerous times. I finally conted the sales rep and asked ho to log into my account and then I was Charged for additional service that I DID NOT WANT or USE.
If that's not bad enough emails and phone calls to cancel have gone unnoticed.
The Female " Rep who I just spoke with was extremely rude and was completely unprofessional. This is not someone that ASI should have as representation and I am sure I will not be the first or last to complain about " Corine"
I was also very unhappy with the HIGh pressure sales related to the catalogs. I was contacted about an "exclusive offer" to send catalogs to 100's of business in my area.
Turns out NOT AT ALL WORTH IT. I get the list after and it shows 3 Business in my area that receives the catalog - the rest were not in my selling zone. I have 100's of business within 1 mile from my location and only 3 received the mailing. 1 of which was a water company. Really?
All in all I have never had a bad thing to say about ASI - Really great customer service " Previously" I have been to several shows throughout the years. This NEW sales staff and account has been nothing but a big waste of time and money. I will be very happy to tell all of my fellow distributors about the way I have been treated and to beware of the sneaky way that ASI is ding business.
Paying for @9 a month was fine Paying for a personal *** license and website that I will never use is not acceptable.
Such a shame that this happen.
CANCEL MY ACCOUNT! ASI *** - for the 5th TIME!!!!
Dan O'***
Karen S
Jackie C, BASI
submitted an application for ASI Distributor membership on Dec. 19, 2017. It was processed the same day and he became an active distributor member ASI/***. *** purchased the ASI basic membership package at $29.99 per month and signed an agreement for a one year term.
On Jan. 12, 2018 *** called his Distributor Sales Account Executive and left a voice message which was recorded. ***’s recorded message to the sales rep said, “Hi Dan, *** with ***, ahhhhh…. ***____, ***-____, ASI number was ***, ***. We just set up the account again and we want to get it activated. I don’t know what I have to do. Um. Do you want to shoot me an email with login and password? Whatever. That would be great. *** at ***.com, thank you sir.” ASI’s account manager called *** several times and left voice messages for him on Jan. 12, 16 and 26 to discuss his membership, access to *** and to offer general assistance. ***’s message to his sales rep requesting a login and password was so that he could access the *** application.
After receiving ***’s message on Jan. 12, 2018 services were changed to include *** as he requested. This increased his monthly cost from $29.99 to $99 per month.
On Mar. 26, 2018 *** called his account manager saying he signed up for $29.99 per month and didn’t agree to the $99 per month services. *** was reminded of his recorded call on Jan. 12, 2018 when he requested a login and password for ESP.
ASI’s system records show *** used *** to search for products after he was given access in Jan. 2018. He logged into the system 59 times, performed 117 product searches and viewed 78 products.
On Mar. 26, 2018 *** requested to cancel his membership. The term of his membership is for one year from the date of listing on Dec. 19, 2017 until Dec. 18, 2018. The agreement he signed says cancellation notice must be given within 30 days before renewal. The ASI rep advised *** that she would not hold him to full one year term as agreed, however, there would be a 30 day cancellation notice. His last payment was made on Apr. 15, 2018 and the cancellation will be processed on May 14, 2018.
***’s billing was $29.99 for Dec. 2017 and $99 per month for Jan., Feb., Mar. and Apr. 2018. He paid for the services and no additional money is due to ASI. ***’s request for $1,478.74 is not correct. He paid the amounts due for the services he requested and used; nothing more.
ASI reviewed the recorded phone call between *** and the service rep. The conversation was professional. Nothing on the recording indicates that *** or the ASI rep were “rude” or “unprofessional” as mentioned in the complaint.
***’s distributor membership with ASI will be cancelled on May 14, 2018. He will not be held to the one year agreement ending in December 2018.
ASI disagrees with ***’s response based on the facts stated previously. However, a customer satisfaction credit has been applied to his account. ASI has adjusted ***’s account to reflect monthly payments of $29.99 from the time he joined in December 2017 until his account was canceled in May 2018. *** will not be charged for his use of the *** product search application. The cost for this usage is waived. ***’s credit card has been refunded. ASI considers this matter closed.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I was Charged $300 for the year. I canceled in February NOT May 2018.
I also Spent money on Catalogs that I can not use due to the cancellation.
Please email me an updated account summary with ALL costs Fees explained.
Including cancellation in February.
I have an invoice here that says overdue?
All Credits etc..
Regards
We decide to reinstate with ASI back in December 2017.
I was told to reinstate my account that the sales rep would cost us $29 per month. I paid for the entire year upfront.
I was sent numerous emails to " Get Help with activating my account.
I have been emailed and called numerous times. I finally conted the sales rep and asked ho to log into my account and then I was Charged for additional service that I DID NOT WANT or USE.
If that's not bad enough emails and phone calls to cancel have gone unnoticed.
The Female " Rep who I just spoke with was extremely rude and was completely unprofessional. This is not someone that ASI should have as representation and I am sure I will not be the first or last to complain about " Corine"
I was also very unhappy with the HIGh pressure sales related to the catalogs. I was contacted about an "exclusive offer" to send catalogs to 100's of business in my area.
Turns out NOT AT ALL WORTH IT. I get the list after and it shows 3 Business in my area that receives the catalog - the rest were not in my selling zone. I have 100's of business within 1 mile from my location and only 3 received the mailing. 1 of which was a water company. Really?
All in all I have never had a bad thing to say about ASI - Really great customer service " Previously" I have been to several shows throughout the years. This NEW sales staff and account has been nothing but a big waste of time and money. I will be very happy to tell all of my fellow distributors about the way I have been treated and to beware of the sneaky way that ASI is ding business.
Paying for @9 a month was fine Paying for a personal *** license and website that I will never use is not acceptable.
Such a shame that this happen.
CANCEL MY ACCOUNT! ASI *** - for the 5th TIME!!!!
Dan O'***
Karen S
Jackie C, BASI
submitted an application for ASI Distributor membership on Dec. 19, 2017. It was processed the same day and he became an active distributor member ASI/***. *** purchased the ASI basic membership package at $29.99 per month and signed an agreement for a one year term.
On Jan. 12, 2018 *** called his Distributor Sales Account Executive and left a voice message which was recorded. ***’s recorded message to the sales rep said, “Hi Dan, *** with ***, ahhhhh…. ***____, ***-____, ASI number was ***, ***. We just set up the account again and we want to get it activated. I don’t know what I have to do. Um. Do you want to shoot me an email with login and password? Whatever. That would be great. *** at ***.com, thank you sir.” ASI’s account manager called *** several times and left voice messages for him on Jan. 12, 16 and 26 to discuss his membership, access to *** and to offer general assistance. ***’s message to his sales rep requesting a login and password was so that he could access the *** application.
After receiving ***’s message on Jan. 12, 2018 services were changed to include *** as he requested. This increased his monthly cost from $29.99 to $99 per month.
On Mar. 26, 2018 *** called his account manager saying he signed up for $29.99 per month and didn’t agree to the $99 per month services. *** was reminded of his recorded call on Jan. 12, 2018 when he requested a login and password for ESP.
ASI’s system records show *** used *** to search for products after he was given access in Jan. 2018. He logged into the system 59 times, performed 117 product searches and viewed 78 products.
On Mar. 26, 2018 *** requested to cancel his membership. The term of his membership is for one year from the date of listing on Dec. 19, 2017 until Dec. 18, 2018. The agreement he signed says cancellation notice must be given within 30 days before renewal. The ASI rep advised *** that she would not hold him to full one year term as agreed, however, there would be a 30 day cancellation notice. His last payment was made on Apr. 15, 2018 and the cancellation will be processed on May 14, 2018.
***’s billing was $29.99 for Dec. 2017 and $99 per month for Jan., Feb., Mar. and Apr. 2018. He paid for the services and no additional money is due to ASI. ***’s request for $1,478.74 is not correct. He paid the amounts due for the services he requested and used; nothing more.
ASI reviewed the recorded phone call between *** and the service rep. The conversation was professional. Nothing on the recording indicates that *** or the ASI rep were “rude” or “unprofessional” as mentioned in the complaint.
***’s distributor membership with ASI will be cancelled on May 14, 2018. He will not be held to the one year agreement ending in December 2018.
ASI disagrees with ***’s response based on the facts stated previously. However, a customer satisfaction credit has been applied to his account. ASI has adjusted ***’s account to reflect monthly payments of $29.99 from the time he joined in December 2017 until his account was canceled in May 2018. *** will not be charged for his use of the *** product search application. The cost for this usage is waived. ***’s credit card has been refunded. ASI considers this matter closed.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I was Charged $300 for the year. I canceled in February NOT May 2018.
I also Spent money on Catalogs that I can not use due to the cancellation.
Please email me an updated account summary with ALL costs Fees explained.
Including cancellation in February.
I have an invoice here that says overdue?
All Credits etc..
Regards
DON'T PAY ASI to advertise ASI You will be promoting them not your own business.
DON'T PAY ASI to advertise ASI You will be promoting them not your own business.
Dear Revdex.com,
I have been working with a company called *** or ***. I contacted them in February about an ESP program (Website for those selling advertising specialties.) telling them the job I had that was paying for the program fell through. I said I needed to pay what I owed on a plan and drop out. I emailed Deb S a number of times over a period of days and weeks and after an initial response did not receive a clear communication or response and then quit receiving responses. I called the credit department and spoke to Andrew and about two weeks later and then his manager later still because he did not respond at the time he promised me. They(The Credit manager and Andrew)promised me I only needed to pay the $149.99 owed. I have paid $60.00 several weeks ago and $80.00 today(3/30/2018) the last twenty was due on the 5th. When I called them I was told that I owe them another $169.98. I have found the company to be unresponsive to me, to have no follow through with their promises and to not send paperwork that backs up their pledges to me. I am frightened they are going to keep charging me and distressed that they are not keeping their pledge to me.
Dana spoke with *** Credit Manager as she indicated in her complaint. They agreed that Dana only needed to make one additional payment in the amount of $149.99 and then her account with ***would be closed. Dana asked if she could pay the amount of $149.99 in three payments and *** agreed. Dana made all three payments and *** closed her account as requested. *** Credit Manager was in contact with Dana and sent her a receipt showing her balance was paid with nothing else owed. This matter has been handled as promised and is resolved.
Dana spoke with *** Credit Manager as she indicated in her complaint. They agreed that Dana only needed to make one additional payment in the amount of $149.99 and then her account with ***would be closed. Dana asked if she could pay the amount of $149.99 in three payments and *** agreed. Dana made all three payments and *** closed her account as requested. *** Credit Manager was in contact with Dana and sent her a receipt showing her balance was paid with nothing else owed. This matter has been handled as promised and is resolved.
Dear Revdex.com,
I have been working with a company called *** or ***. I contacted them in February about an ESP program (Website for those selling advertising specialties.) telling them the job I had that was paying for the program fell through. I said I needed to pay what I owed on a plan and drop out. I emailed Deb S a number of times over a period of days and weeks and after an initial response did not receive a clear communication or response and then quit receiving responses. I called the credit department and spoke to Andrew and about two weeks later and then his manager later still because he did not respond at the time he promised me. They(The Credit manager and Andrew)promised me I only needed to pay the $149.99 owed. I have paid $60.00 several weeks ago and $80.00 today(3/30/2018) the last twenty was due on the 5th. When I called them I was told that I owe them another $169.98. I have found the company to be unresponsive to me, to have no follow through with their promises and to not send paperwork that backs up their pledges to me. I am frightened they are going to keep charging me and distressed that they are not keeping their pledge to me.
Dana spoke with *** Credit Manager as she indicated in her complaint. They agreed that Dana only needed to make one additional payment in the amount of $149.99 and then her account with ***would be closed. Dana asked if she could pay the amount of $149.99 in three payments and *** agreed. Dana made all three payments and *** closed her account as requested. *** Credit Manager was in contact with Dana and sent her a receipt showing her balance was paid with nothing else owed. This matter has been handled as promised and is resolved.
Dana spoke with *** Credit Manager as she indicated in her complaint. They agreed that Dana only needed to make one additional payment in the amount of $149.99 and then her account with ***would be closed. Dana asked if she could pay the amount of $149.99 in three payments and *** agreed. Dana made all three payments and *** closed her account as requested. *** Credit Manager was in contact with Dana and sent her a receipt showing her balance was paid with nothing else owed. This matter has been handled as promised and is resolved.
Do not believe what they say and what they have to offer. They are only here to get your money. All the sweet talk to get you and when there is no result. They disappear. I highly recommend all business to stay away and do not believe a word they say until you see the real result.
Do not believe what they say and what they have to offer. They are only here to get your money. All the sweet talk to get you and when there is no result. They disappear. I highly recommend all business to stay away and do not believe a word they say until you see the real result.