Advertising Specialty Institute (ASI) Reviews (%countItem)
Advertising Specialty Institute (ASI) Rating
Address: 4800 E Street Rd, Trevose, Pennsylvania, United States, 19053-6658
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We started using ASI to promote out products in Nov of 2016. After paying and using their promotional tools for a few month. We did not get any results that they promised in the beginning not a single customer purchase no "phones ringing". We spent about 7000-8000 during that period on advertising. There was this one advertisement where our rep had talked us into which went on for a day and costed us 1200 again with no results. We reached out to them to talk about this and this is a big issue. It's like we are just throwing money away without any of the return they promised. I spoken to the rep and accounting department to dispute this amount they refused to work with us. Also we had canceled our member ship since Feb of 2017 and until this date they are still charging us. We tried to reach out to them in April and no response. Now they have a collection agency sending us rude mails and telling us to pay the money or else. We feel strongly cheated mistreated and upsetting.
July 19, 2017
Dear Revdex.com: l attempted to respond to this complaint on your website, however, this complaint is not posted on yourwebsite. l am providing you with the ASI response via fax. Please call me or email me:***@asicentral.com if you have any questions. I never received this complaint via email from Revdex.com. it came in paper form in the mail. Thank you. Victoria H, VP Member Services ASI*** from *** contacted ASI on August 10, 2016 to request information about suppliermembership. He spoke with a sales representative several times, was provided with information about suppliermembership and then submitted his application requesting to join ASI. His application was approved and his company*** was listed as an ASI supplier member on August 17, 2016. Between August 2016 andNovember 9, 2016, *** and his business partner *** ordered several types of advertising services from ASIin addition to their supplier membership and putting their products in ASl’s database to be viewed by distributormembers. *** noti?ed ASI on November 10, 2016 that they wanted to cancel all advertisingservices but indicated they wanted to continue with their supplier membership. This changed on January 25, 2017when *** sent an email to A5l requesting to cancel his company’: supplier membership entirety andrequesting a credit be issued to his company. When *** joined ASI in August 2016 themembership agreement they signed included legal terms and conditions which stated the minimum term ofmembership was 6 months. *** signed and agreed to these terms and conditions. *** was told by emailby an ASI Supplier Sales manager on January 26, 2017, "*** — The membership we ask for a minimum of a 6month commitment. if you need a copy of the terms and conditions that you signed please let me know. You signed up for membership on 8/17/2016. I can cancel the membership on 2/18/2017." *** acknowledged receiving this email saying this was fine and asked ASI to look at his account because he thought they were still being charged for website services. The account was reviewed to ensure membership and all services were cancelled as of February 18, 2017. As a result of this review, a credit was issued in the amount of $867. However, the $867 credit did not cover the entire outstanding balance owed by*** to ASI for advertising services they purchased before they requested to cancel on November 10, 2017. A balance remains on this account after applying the credit, therefore, this company still owes ASI the amount of $1,239.20 for advertising services provided by ASI. It is this outstanding balance that ASI requests be paid. Attempts by ASI to collect this money have not been successful. This account has been turned over to ASl's collection agency. ASI provides suppliers with the opportunity to feature their products in a database for distributor customers to view for possible purchase. ASI also offers suppliers the opportunity to purchase a variety of advertising services. ASI cannot promise a supplier that distributors will order their products, therefore, the claims in ***'s Revdex.com statement are not correct. ASI would appreciate a payment from *** in the amount of $1,239.20 so that we can close the open claim with our collection agency.
Thank you
Dear ***:
Thank you for providing ASI with ***’s rejection of ASI’s response. ASI has explained in detail (below) what transpired from the time ***’ company *** became a member in August 2016 until his membership was closed at his request and a credit of $897 was applied to his outstanding balance. ***’ note says that he has not seen the refund. *** owed ASI over $2,000. ASI credited his account reducing the balance to $1,239.20. It is not ASI’s process to put a refund back on his credit card then wait for the money to come back as a payment. ***’ credit card has not been charged since April 2017. If *** has a credit card statement showing that ASI charged his account after April 2017 he is asked to please send a copy to ASI for review. ASI’s records do not show any other charges. As mentioned in the response below, *** put his products in ASI’s database so that distributor customers could view them and decide if they wanted to buy them. *** also ordered advertising services. ***’ question, what happened to the “guaranty return of investment” has been answered. ASI cannot guaranty a supplier like *** that customers will definitely buy his products. ASI would appreciate a payment from *** in the amount of $1,239.20 so that the open claim with the collection agency can be closed. Thank you.
Original response: *** from *** contacted ASI on August 10, 2016 to request information about supplier membership. He spoke with a sales representative several times, was provided with information about supplier membership and then submitted his application requesting to join ASI. His application was approved and his company *** was listed as an ASI supplier member on August 17, 2016. Between August 2016 and November 9, 2016, *** and his business partner *** ordered several types of advertising services from ASI in addition to their supplier membership and putting their products in ASI’s database to be viewed by distributor members. *** notified ASI on November 10, 2016 that they wanted to cancel all advertising services but indicated they wanted to continue with their supplier membership. This changed on January 25, 2017 when *** sent an email to ASI requesting to cancel his company’s supplier membership entirely and requesting a credit be issued to his company. When *** joined ASI in August 2016 the membership agreement they signed included legal terms and conditions which stated the minimum term of membership was 6 months. *** signed and agreed to these terms and conditions. *** was told by email by an ASI Supplier Sales manager on January 26, 2017, “*** – The membership we ask for a minimum of a 6 month commitment. If you need a copy of the terms and conditions that you signed please let me know. You signed up for membership on 8/17/2016. I can cancel the membership on 2/18/2017.” *** acknowledged receiving this email saying this was fine and asked ASI to look at his account because he thought they were still being charged for website services. The account was reviewed to ensure membership and all services were cancelled as of February 18, 2017. As a result of this review, a credit was issued in the amount of $897. However, the $897 credit did not cover the entire outstanding balance owed by *** to ASI for advertising services they purchased before they requested to cancel on November 10, 2017. A balance remains on this account after applying the credit, therefore, this company still owes ASI the amount of $1,239.20 for advertising services provided by ASI. It is this outstanding balance that ASI requests be paid. Attempts by ASI to collect this money have not been successful. This account has been turned over to ASI’s collection agency. ASI provides suppliers with the opportunity to feature their products in a database for distributor customers to view for possible purchase. ASI also offers suppliers the opportunity to purchase a variety of advertising services. ASI cannot promise a supplier that distributors will order their products, therefore, the claims in Mr. Shang’s Revdex.com statement are not correct. ASI would appreciate a payment from *** in the amount of $1,239.20 so that we can close the open claim with our collection agency. Thank you.
Tell us why here...
From: ***<***@***.com>Date: Wed, Aug 16, 2017 at 5:07 PMSubject: Re: ***To: *** <***@myRevdex.com.org>I am rejecting because what they are doing is unethical business strategy. I can pay the amount because I don't think anyone is going to make this right and take this as a lesson, however, I would like to have proper actions taken by someone to prevent this from happening to other businesses. You should know that, when they wanted our business they were calling everyday. Now that we have a dispute, they just disappear and can't get a hold off. I don't believe any business have money growing out of the tree and can be thrown away like that.Thank you!
We started using ASI to promote out products in Nov of 2016. After paying and using their promotional tools for a few month. We did not get any results that they promised in the beginning not a single customer purchase no "phones ringing". We spent about 7000-8000 during that period on advertising. There was this one advertisement where our rep had talked us into which went on for a day and costed us 1200 again with no results. We reached out to them to talk about this and this is a big issue. It's like we are just throwing money away without any of the return they promised. I spoken to the rep and accounting department to dispute this amount they refused to work with us. Also we had canceled our member ship since Feb of 2017 and until this date they are still charging us. We tried to reach out to them in April and no response. Now they have a collection agency sending us rude mails and telling us to pay the money or else. We feel strongly cheated mistreated and upsetting.
July 19, 2017
Dear Revdex.com: l attempted to respond to this complaint on your website, however, this complaint is not posted on yourwebsite. l am providing you with the ASI response via fax. Please call me or email me:***@asicentral.com if you have any questions. I never received this complaint via email from Revdex.com. it came in paper form in the mail. Thank you. Victoria H, VP Member Services ASI*** from *** contacted ASI on August 10, 2016 to request information about suppliermembership. He spoke with a sales representative several times, was provided with information about suppliermembership and then submitted his application requesting to join ASI. His application was approved and his company*** was listed as an ASI supplier member on August 17, 2016. Between August 2016 andNovember 9, 2016, *** and his business partner *** ordered several types of advertising services from ASIin addition to their supplier membership and putting their products in ASl’s database to be viewed by distributormembers. *** noti?ed ASI on November 10, 2016 that they wanted to cancel all advertisingservices but indicated they wanted to continue with their supplier membership. This changed on January 25, 2017when *** sent an email to A5l requesting to cancel his company’: supplier membership entirety andrequesting a credit be issued to his company. When *** joined ASI in August 2016 themembership agreement they signed included legal terms and conditions which stated the minimum term ofmembership was 6 months. *** signed and agreed to these terms and conditions. *** was told by emailby an ASI Supplier Sales manager on January 26, 2017, "*** — The membership we ask for a minimum of a 6month commitment. if you need a copy of the terms and conditions that you signed please let me know. You signed up for membership on 8/17/2016. I can cancel the membership on 2/18/2017." *** acknowledged receiving this email saying this was fine and asked ASI to look at his account because he thought they were still being charged for website services. The account was reviewed to ensure membership and all services were cancelled as of February 18, 2017. As a result of this review, a credit was issued in the amount of $867. However, the $867 credit did not cover the entire outstanding balance owed by*** to ASI for advertising services they purchased before they requested to cancel on November 10, 2017. A balance remains on this account after applying the credit, therefore, this company still owes ASI the amount of $1,239.20 for advertising services provided by ASI. It is this outstanding balance that ASI requests be paid. Attempts by ASI to collect this money have not been successful. This account has been turned over to ASl's collection agency. ASI provides suppliers with the opportunity to feature their products in a database for distributor customers to view for possible purchase. ASI also offers suppliers the opportunity to purchase a variety of advertising services. ASI cannot promise a supplier that distributors will order their products, therefore, the claims in ***'s Revdex.com statement are not correct. ASI would appreciate a payment from *** in the amount of $1,239.20 so that we can close the open claim with our collection agency.
Thank you
Dear ***:
Thank you for providing ASI with ***’s rejection of ASI’s response. ASI has explained in detail (below) what transpired from the time ***’ company *** became a member in August 2016 until his membership was closed at his request and a credit of $897 was applied to his outstanding balance. ***’ note says that he has not seen the refund. *** owed ASI over $2,000. ASI credited his account reducing the balance to $1,239.20. It is not ASI’s process to put a refund back on his credit card then wait for the money to come back as a payment. ***’ credit card has not been charged since April 2017. If *** has a credit card statement showing that ASI charged his account after April 2017 he is asked to please send a copy to ASI for review. ASI’s records do not show any other charges. As mentioned in the response below, *** put his products in ASI’s database so that distributor customers could view them and decide if they wanted to buy them. *** also ordered advertising services. ***’ question, what happened to the “guaranty return of investment” has been answered. ASI cannot guaranty a supplier like *** that customers will definitely buy his products. ASI would appreciate a payment from *** in the amount of $1,239.20 so that the open claim with the collection agency can be closed. Thank you.
Original response: *** from *** contacted ASI on August 10, 2016 to request information about supplier membership. He spoke with a sales representative several times, was provided with information about supplier membership and then submitted his application requesting to join ASI. His application was approved and his company *** was listed as an ASI supplier member on August 17, 2016. Between August 2016 and November 9, 2016, *** and his business partner *** ordered several types of advertising services from ASI in addition to their supplier membership and putting their products in ASI’s database to be viewed by distributor members. *** notified ASI on November 10, 2016 that they wanted to cancel all advertising services but indicated they wanted to continue with their supplier membership. This changed on January 25, 2017 when *** sent an email to ASI requesting to cancel his company’s supplier membership entirely and requesting a credit be issued to his company. When *** joined ASI in August 2016 the membership agreement they signed included legal terms and conditions which stated the minimum term of membership was 6 months. *** signed and agreed to these terms and conditions. *** was told by email by an ASI Supplier Sales manager on January 26, 2017, “*** – The membership we ask for a minimum of a 6 month commitment. If you need a copy of the terms and conditions that you signed please let me know. You signed up for membership on 8/17/2016. I can cancel the membership on 2/18/2017.” *** acknowledged receiving this email saying this was fine and asked ASI to look at his account because he thought they were still being charged for website services. The account was reviewed to ensure membership and all services were cancelled as of February 18, 2017. As a result of this review, a credit was issued in the amount of $897. However, the $897 credit did not cover the entire outstanding balance owed by *** to ASI for advertising services they purchased before they requested to cancel on November 10, 2017. A balance remains on this account after applying the credit, therefore, this company still owes ASI the amount of $1,239.20 for advertising services provided by ASI. It is this outstanding balance that ASI requests be paid. Attempts by ASI to collect this money have not been successful. This account has been turned over to ASI’s collection agency. ASI provides suppliers with the opportunity to feature their products in a database for distributor customers to view for possible purchase. ASI also offers suppliers the opportunity to purchase a variety of advertising services. ASI cannot promise a supplier that distributors will order their products, therefore, the claims in Mr. Shang’s Revdex.com statement are not correct. ASI would appreciate a payment from *** in the amount of $1,239.20 so that we can close the open claim with our collection agency. Thank you.
Tell us why here...
From: ***<***@***.com>Date: Wed, Aug 16, 2017 at 5:07 PMSubject: Re: ***To: *** <***@myRevdex.com.org>I am rejecting because what they are doing is unethical business strategy. I can pay the amount because I don't think anyone is going to make this right and take this as a lesson, however, I would like to have proper actions taken by someone to prevent this from happening to other businesses. You should know that, when they wanted our business they were calling everyday. Now that we have a dispute, they just disappear and can't get a hold off. I don't believe any business have money growing out of the tree and can be thrown away like that.Thank you!