Affordable Alarms

[redacted] I am sorry there was a communication error in this situationAfter talking to the advisor he had been in contact with your husband about the repairsYour husband authorized the repairs and the vehicle was fixedIf there is anything else we can do please let me know

I have spoke with this customer back on 08/10/everything is okay with us and the customer

Complaint: [redacted] I am rejecting this response because:Damage was clearly hidden on the vehicle, including major body damageI do not want a return, as I have already replaced the vehicleI just want it to be known that this dealership was completely shady and ripped me off as a customerI had a mechanic inspect the vehicle recently and it has been in a major collision and had body work, which the dealership said nothing about Regards, [redacted] ***

As [redacted] brought the issues to us we have been taking care of them The most recent issues with the leaking have occured because the weather stripping in the trunk had malfunctionedWe have ordered new weather stripping for the trunkWe have been trying to accommodate her as best as we can with these issuesAt no point in time has she been without transportation or has anything been charged to her for the repairsThe day that she came in to speak to me I had a morning meeting that had been prescheduledAs soon as it was complete I was able to speak to her and assure her that we were addressing her concerns

We are currently looking into the situationIf in fact the warranty has been canceled it normally takes 6-weeks to recieve the fundsHowever we are in the process of calling the warranty company to see when the funds will be released and if all the proper documantation has been submitted

We have provided this customer with two fobs that are both operational for the car The keys are not necessary when you have two operational fobs The car doors will open and car will start We have never promised to have additional keys cut for the car because it is not necessary

Complaint: [redacted] I am rejecting this response because: There were no documents missing and nothing needed to be completedI want to know why no one knew what was going on, everI want to know the person who told this salesperson to come pick up the car when all the paperwork was sitting in your officeI want to know why [redacted] have me a bogus phone number where I've been trying to reach him for weeksI want to know why I've still had to leave messages with no return call at the dealershipI want to know who is going to compensate me for the severe customer service issues [redacted] promised free had, car washes, oil changes, etcIs that going to happen? Do you understand this was by far THE worst car buying experience? And I'm still left feeling as if you all could really care lessMy issue isn't that paperworkMy issue is the extreme lack of help, service and know howWe made a huge purchase that was way more that what was discussed at the dealer and when I've asked questions I get the run around Regards, [redacted]

Yes to improve the acceleration went from a AWD cyclinder to a wheel drive cyclinderThe other options were out of the customers monthly budget

Complaint: [redacted] I am rejecting this response because: They have not addressed my main concerns My lender, [redacted] told me on Saturday morning that nothing had been received from Kia of South Austin and the loan had not been funded Yet, when I took the car back to them Saturday morning I was told it was all Electronic and they, the credit union, didn't know what they were talking about The manager obviously lied about the loan being funded When I asked the finance manager if the original loan was now void, before I signed the second contract, he told me it was It was then that I asked if I could just have my Sedona back That's when he went and got the Manager, [redacted] (last name unknown) and [redacted] became very angry and said, "No, it wasn't voided" so I'm left with the question of which one of them is the liar I am a sixty-five year old woman and I felt very intimidated and bullied into signing the second contract Why aren't any of these concerns about the way I was treated and what I was told regarding getting my car back being addressed? Can they actually say the paperwork was electronically funded when in fact it wasn't and they knew this, and can they prove it if it was? I still have not received a survey from the dealership regarding my experience and I suspect that they have somehow stopped me from getting one in anticipation of a very poor survey I also would like to have contact information, i.eemail addresses, mailing addresses, names and phone numbers of more senior management personnel of this dealership organization to let them know what appears to be their way of treating customers, which is intimidation and bullying Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I have written and verbal documentation that I will receive two Hyundai Genesis key fobs and cut key for my car as a part of the Financial contractual agreement.Immediate after I was given a duplicate key fob, which the dummy key could not be taken out of the key fob by another Car Dealership Immediately I contact Kia Of South Austin.In addition, per other customers they have had the same unethical business practice regarding key fob and cut key access to their vehicle Regards, [redacted]

Thank you for contacting us about this customers complaintWe genuinely appreciate it and it is how we grow as a companyAt the time of sale, Ms***, was clearly informed about any and all damages as reported to CarfaxShe signed off on this acknowledgement and successfully took ownership of the vehicleVehicle service contracts are offered to ALL customers during the final purchase processI am not sure what I can offer at this pointWe strive for excellence on all levels and adhere to a full disclosure policy for every vehicle we offer to the publicVehicles that do not meet our standards of excellence are not offered for sale to the public and are wholesaled at local auctions in the greater Austin areaOccasionally, we do acquire inventory that may have an accident on Carfax, however if the vehicle is mechanically sound after reconditioning, we proudly offer the vehicle for salePlease let me know how I may be of further service

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Just a short note to express my thanks and appreciation for your / BBB efforts in regards to my complaint.There is no doubt in my mind that BBB's actions quickly resolved the issues with my complaint.I received two emails from the KIA of South Austin General Manager, [redacted] to include the tracking information for the mailed check which will still require almost a week to arrive here in Bangkok.Again, grateful for your professional actions on my behalf. Regards, [redacted]

Complaint: I am rejecting this response because:I had gone back on Saturday to try and return the original sorento which was all wheel drive and and was lead to another sorento that was not all wheel driveIt is still a cylinder not a six cylinder and was told that it would have more pick up since it was not all wheel driveI am not seeing any differenceI was told also that I needed to stay around the same price rangeThe power wasn't the only reason for not liking it, also the small size coming from my SedonaI felt rushed and was exhausted from not being able to sleep the night before - which they newI felt like I was being steered away from the six cylinder I don't know if it was because of price or they didn't have anyNo where on the paper work am I seeing cylinder, the space for cylinder is blank Regards, [redacted]

To whom it may concern, On April 17th [redacted] came in and purchased an AWD Kia Sorento After a day or so she felt that the "pick up" on the vehicle was a little bit too slowSo we explained to her that we have already electronically sent the contract to the bank, but what we could do is swap her out of that unit for another one and replace the contract at the bankShe then tried to get into a Sedona mini van instead of the Sorento, however the payment on that vehicle was out of her budgetWe then offered a Sorento that was a wheel drive model that would fit her budgetShe agreed to the vehicle and signed the contract for that vehicle, which she now owns Attached you will find her contract that was signed *** [redacted] General Manager Kia of South Austin Integrity, Transparency, Professionalism, Teamwork [redacted] ***

I spoke to this customer several times and we did not force her to buy a vehicle from us I have personally gone over the numbers with the customers She bought a vehicle and a few days later traded it in because she did not like it Today she informed me the car was taken to Maxwell Ford because the check engine light came on I agreed to pay for the repairs at Maxwell Ford

Complaint: [redacted] I am rejecting this response because: The 10th is the day I got my van back They called once and I was standing in the middle of a gym full of littles picking my son up from schoolI asked the person to call back in minutes so I can get to my van to hear him He said he would Well that was probably weeks ago At least one person at kia when I picked it up I gained respect for [redacted] came out and I was telling [redacted] to please don't accuse innocent animals ever again [redacted] looked at me as he was going outside and said "I never said that." I had so many issues that he was ignoring us as we went in every single time Now I know why and I have the upmost respect for him The manager that was new had called me before then and said he would be dealing with us directly I called him several times and not once did he ever call me back After this experience I will never own another KIA again South Austin Kia service department is very horrible A friend has said the same thing They loved Kia but went with a different make because of the service at this location I feel like selling my KIA just so I do not have to deal with them Liers and treat you horribly I had to move on with my life It stresses me out I still have to finish cleaning the backend so I can make sure those plugs are sealed THE GREAT NEWS IS my van doesn't stink anymore I want to tell anyone that owns one of these vans about those plugs and to check under their carpet I had no clue they were there and this is what was happening So refreshing to get in my van and it not stink Regards, [redacted]

Complaint: ***
I am rejecting this response because:I appreciate your apology, but I still don't have all the answersThe loan was not funded until 4/22/I was told the funding was electronic so why the day differenceAlso please address the issue with me not wanting to sign the second contract after being told the 1st one was void/cancelledWho was correct the finance gentleman saying it was void or the manager saying it wasn't and if I didn't sign this one I would have to take the 1st one?Please supply a contact of more senior management and a customer service/complaint for Kia Motors
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I would still like an answer to the questions below.1) When I was told the 1st contract was void/cancelled and at that point I was not going to sign the second contract, legally could the dealership make me take the original contract that they said was cancelled?2)Please supply contact information of senior management and customer service/complaint department of Kia Motors
*** ***

It is my understanding that the trim ring and the mirror itself are crackedUsually a crack is related more to damage than to warranty (defects in materials and workmanship)I am new to the dealership, but based on what I have been told, when we were asked about warranty replacement we called our
DM for parts and service and described the nature of the part and he told us that he would not warranty the partWarranty claims with the manufacturer are handled in ways1) When we have a known defect or something that is obviously a defect in materials and workmanship, we will call for a pre approval (verbal) and perform the necessary repairsOnce the repairs are performed, we submit the claim through the claims processing centerThey may ask to inspect the parts that were removed, but they can still deny the claim up to this pointIn this case we have performed the work and we do not get paid for the parts or labor that we have in the job 2) When we have something that we are not sure will be covered, we call our DM parts and service and tell him the nature of the customer's warranty request and based on our explanation of the circumstances he can tell us to proceed or tell us that he doesn't see the particular request as a warrantable requestIt is my understanding that this is what happened in this caseI will be happy to inspect the visor and see if there is some possibility of a warrantable repair if the customer would like for me to do soif so please ask her to contact me here at *** Regards, *** ***General ManagerKia of South Austin

*** once a contract has been signed it is valid and the bank will honor it electronically, or the actual physical contractThe contract sent was replaced with the second one that you had signedOnce again I appoligize for the confusion and frustrationIs there anything else I can help you with?