Affordable Alarms

We are currently looking into the situation. If in fact the warranty has been canceled it normally takes 6-8 weeks to recieve the funds. However we are in the process of calling the warranty company to see when the funds will be released and if all the proper documantation has been submitted.

Complaint: [redacted]
I am rejecting this response because:Again please see the questions below, they have not been answered
1) When I was told the 1st contract was void/cancelled and at that point I was not going to sign the second contract, legally could  the dealership make me take the original contract that they said was cancelled?2)Please supply contact information of senior management and customer service/complaint department of Kia Motors. I have yet to receive a survey on my experience.[redacted]
Regards,
[redacted]

[redacted] I am sorry there was a communication error in this situation. After talking to the advisor he had been in contact with your husband about the repairs. Your husband authorized the repairs and the vehicle was fixed. If there is anything else we can do please let me know.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The 10th is the day I got my van back.  They called once and I was standing in the middle of a gym full of littles picking my son up...

from school. I asked the person to call back in 30 minutes so I can get to my van to hear him.  He said he would.  Well that was probably 3 weeks ago.  At least one person at kia when I picked it up I gained respect for.  [redacted] came out and I was telling [redacted] to please don't accuse innocent animals ever again.  [redacted] looked at me as he was going outside and said "I never said that.".   I had so many issues that he was ignoring us as we went in every single time.  Now I know why and I have the upmost respect for him.  The manager that was new had called me before then and said he would be dealing with us directly.  I called him several times and not once did he ever call me back.  After this experience I will never own another KIA again.  South Austin Kia service department is very horrible.  A friend has said the same thing.  They loved Kia but went with a different make because of the service at this location.  I feel like selling my KIA just  so I do not have to deal with them.  Liers and treat you horribly.  I had to move on with my life.  It stresses me out.  I still have to finish cleaning the backend so I can make sure those plugs are sealed.  THE GREAT NEWS IS my van doesn't stink anymore.  I want to tell anyone that owns one of these vans about those plugs and to check under their carpet.  I had no clue they were there and this is what was happening.  So refreshing to get in my van and it not stink.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have written and verbal documentation that I will receive two Hyundai Genesis key fobs and cut key for my car as a part of the Financial contractual agreement.Immediate after I was given a duplicate key fob, which the dummy key could not be taken out of the key fob by another Car Dealership.  Immediately I contact Kia Of South Austin.In addition, per other customers they have had the same unethical business practice regarding key fob and cut key access to their vehicle. 
Regards,
[redacted]

I spoke to this customer several times and we did not force her to buy a vehicle from us.  I have personally gone over the numbers with the customers.  She bought a vehicle and a few days later traded it in because she did not like it.  Today she informed me the car was taken to...

Maxwell Ford because the check engine light came on.  I agreed to pay for the repairs at Maxwell Ford.

Complaint: [redacted]
I am rejecting this response because:  They have not addressed my main concerns.  My lender, [redacted] told me on Saturday morning that nothing had been received from Kia of South Austin and the loan had not been funded.  Yet, when I took the car back to them Saturday morning I was told it was all Electronic and they, the credit union, didn't know what they were talking about.  The manager obviously lied about the loan being funded.  When I asked the finance manager if the original loan was now void, before I signed the second contract, he told me it was.  It was then that I asked if I could just have my Sedona back.  That's when he went and got the Manager, [redacted] (last name unknown) and [redacted] became very angry and said, "No, it wasn't voided" so I'm left with the question of which one of them is the liar.  I am a sixty-five year old woman and I felt very intimidated and bullied into signing the second contract.  Why aren't any of these concerns about the way I was treated and what I was told regarding getting my car back being addressed?  Can they actually say the paperwork was electronically funded when in fact it wasn't and they knew this, and can they prove it if it was?  I still have not received a survey from the dealership regarding my experience and I suspect that they have somehow stopped me from getting one in anticipation of a very poor survey.  I also would like to have contact information, i.e. email addresses, mailing addresses, names and phone numbers of more senior management personnel of this dealership organization to let them know what appears to be their normal way of treating customers, which is intimidation and bullying.
Regards,
[redacted]

To whom it may concern,   On April 17th [redacted] came in and purchased an AWD Kia Sorento.  After a day or so she felt that the "pick up" on the vehicle was a little bit too slow. So we explained to her that we have already electronically sent the contract to the bank, but what we could do is swap her out of that unit for another one and replace the contract at the bank. She then tried to get into a Sedona mini van instead of the Sorento, however the payment on that vehicle was out of her budget. We then offered a Sorento that was a 2 wheel drive model that would fit her budget. She agreed to the vehicle and signed the contract for that vehicle, which she now owns.  Attached you will find her contract that was  signed.  [redacted] 
[redacted] General Manager Kia of South Austin Integrity, Transparency, Professionalism, Teamwork. [redacted]

This customer is trying to sue us at this time. No notes at this time.