Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Our Service Supervisor spoke to the customer and she is faxing over her invoice from where she had to have another company out to resolve the issueWe will be refunding her for that service ticketPlease let me know if you need any further information regarding this case, thank you [redacted] Customer Service Supervisor
Initial Business Response / [redacted] (1000, 10, 2015/09/23) */ Contact Name and Title: [redacted] - Cust Svc Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomforsolutions.net In regards to case number XXXXXXXX, our technician and salesman were nothing but honest and the customer wanted to replace both units due to the coils being rusted outOur Service Manager, [redacted] , has gone out to the location multiple times in the attempt to satisfy the customerThe units work great and it only took a couple of weeks to get the insulation work completed [redacted] has offered to pay for the difference of the two electric bills, $The customer was also given the option of us removing all of the equipment we have installed for them, this includes two attic breezesWe are currently awaiting a call back from the customer pertaining to what they would like to do regarding this matterPlease let me know if any additional information is needed [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I discussed with Mr [redacted] about what steps wereEeded to be takenThe option of removing all equipment is the route I'm looking at doingMy only concern is what will they replace them with? They left the old units with me in which we scraped them for cashSpeaking with [redacted] they would've done the sameI'm concerned that if we go that route what are we left with? Mr [redacted] also agreed to speak with his supervisor about covering the differenceI recorded the entire conversation with the salesman if the business would like to review itThe salesman made a lot of recommendation in which were all needing new equipment, like I stated previously wasn't neededBetter insulation in the attic is in fact what was neededIn no way am I saying the personal aren't friendly and looking out for their customers, they've be t over backwards to helpOnce again I feal as if my family and I paid for these new units that weren't needed
On Sep we had an AC issue and the unit quit coolingAn Air Comfort Solutions (ACS) - Oklahoma City - OK rep went to my house and assessed we need a new condensing unit and a coil for a total of $7,which they were calling their basic carrier seer systemI called ACS and they also told my unit was out of warranty, though I have been paying every year together with regular maintenanceI had an extremely bad experience with this company, with several back and forth phone calls, (1) to prove that the unit was still under warranty, (2) to get a write statement of what needed to be done (which I never received)In fact, when they recognized that the unit was under warranty the estimate price of $7,went down a few hundred dollar; the company came with a complete different issue with the AC unitI was so upsetEven after fixing the unit, ACS rep were never able to give me written statement of what was wrong with the unitBottom line from this experience, you cannot trust this company, they are very dishonest and they change the story pending on what suits them best
Our heater went out right when the weather was falling around or below freezing We had Air Comfort Solutions come out the next day, which they gladly did (at least they were timely) The technician went to examine the furnace while I stayed inside my home (should have gone up with him) The technician comes back down and tells me I have a bad circuit board and possibly a bad gas valve Total to repair these items was just over $1,( I have the estimate in hand) He says that since my unit was already years old, I should consider buying a new unit They send out their sales manager who goes up to verify what the technician found The sales manager comes back and tells me that essentially I need a new unit and begins to quote me prices (he was pushing me to buy that day b/c of the cold weather) I send him on his way and have another Heating and Air company come out on the same day The technician for that company said that one wire had some slight corrosion on it and that was it...he cleaned it and the heating came right back on and has been working ever since He confirmed that both the Circuit Board and the Gas Valve was fine and in good working order A complete fix for $vs $1,plus $for a service call (which I had to pay) or possibly buying a complete unit for $3,when I didn't even need it!!! I'll let you be the judge on this company being trust worthy!!!!!
Called on Monday morning for service Was told it would be Tuesday between am & pm or between pm & 4pm We chose the earlier time After waiting until 1pm on Tuesday, I called to ask what the problem was They said it was scheduled for Wednesday When I was on the phone with the lady Monday, I repeated what she was saying to my husband and there was another person sitting there also Both said I had repeated her schedule as Tuesday
Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net In regards to case #:XXXXXXXX, the proper refund paperwork has been filled out and the customer should receive their refund check in the amount of $within 7-business daysThank you
A few months ago, I noticed that I had a leak somewhere in my bathroom on a Sunday morning so I called Air Comfort Solutions because I had seen them advertised on TVI was pleasantly surprised! He came right out & fixed a pipe going to our hot water heater at a reasonable price! This week, I had problems with my dryer & the appliance repairman told me that I had an electrical problem so I called Air Comfort Solutions again to see if they could refer me to an electrician & found out that they have an electricianI was so satisfied the first time that I scheduled the electrician, Josh, who also came right out & fixed my problem at a reasonable price!
Initial Business Response / [redacted] (1000, 8, 2015/06/30) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net Regarding case# XXXXXXXX, anytime someone calls in upset about flyers Air Comfort Solutions notifies the contracted out company who distributes the flyers and asks them to longer leave any at that specific locationIf the customer would like to give us their address, I can double check to make sure the company has removed him from their listThank you [redacted] Customer Service Supervisor
I was told by the general manager on July 20, that I would be receiving a refund for unsatisfactory service I called back today (August 17, 2015) and was told that not only had my refund not been processed but the accounting department didn't even know about it I am highly disappointed with every one of my dealings with this company
I called them out to repair my mother in-law's unitMost of the people I know use them and have said good things about themEveryone else I tried to call was or more days backed up so I decided to give them a callThe tech "Eric" showed up in about hours and had it up an running in about minutes The Tech did recommend I replace the unit but you can't really blame him for it seeing her system was put in in and the electric bill is a month in the summer for sq ftIf it goes out again I will be using them for the repair
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Contact Name and Title: [redacted] , Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net In regards to case# XXXXXXXX, the customer will be refunded the service call fee of $They should allow 7- business days to receive the refundPlease contact me with any questions or concerns Thank you, [redacted]
Initial Business Response /* (1000, 14, 2014/06/12) */
I am the appropriate person to send complaints to from now on and my apologies that this particular case went unanswered for so longRegarding the complaint attached below, I was unable to find the appropriate area to respond directly
to, therefore I'm sending it to youIf I need to respond elsewhere as well please let me knowThe customer had our technician out on April 10, and she was quoted for the repairsUnfortunately her warranties on the unit have expiredThe compressor warranty was for five years, the parts warranty was for five years, and the labor warranty was for one yearThe unit was installed on May 24, 2007, therefore it is no longer under warranty and that's the reason she was quoted repair costsI'm willing to mail the customer a copy of the proposal if she would like and send you any appropriate documents you may needAlso if you would, please send me any other open disputes you may haveThank you
*** ***
Customer Service Manager
If I had known then what I know now! No way! I called Air Comfort Solutions to check out one of the two air conditioners in my homeMy larger AC was running fine, but the one that cools the back of the house had completely quitI had a friend meet the technician at my houseShe later contacted me to tell me that the technician indicated both air conditioners needed replacedHe contacted Michael Coleman from ACS who came out that same eveningMy friend stayed for this meetingI asked him if we could just wait on the bigger AC since it was still workingI did not want to pay large amounts if I didn't have to do soHe informed me that the whole system was bad so they couldn't just replace one unitI was afraid I would not qualify for financing but he was adamant that he could work it outHe also confirmed that in addition to the two new units, they would be putting a new attic access in my hallway, fixing all of the furnace closet issues in my garage and replacing the air ducts in my attic, which he said were a mess (some had been crushed and torn)I finally agreed to the sale, with a $19,price tagThe next day, the first people he sent my application to denied financingAfter I spoke with the second lender, I did not hear back from them or MIchael and assumed they had denied me as wellWhen I wrote Michael a text and thanked him for his help, letting him know that I understoodHe called me back immediately and said "No, no, no...I got you approved and I'm sending my guys out right now"Because I couldn't leave work, I again asked my friend to meet them at my houseMichael told me it would take about four hoursMy friend texted me at 1:pm to tell me that the guys doing the installation said they were not told to replace the duct workMichael said it was not in the quoteEven after both my friend and I reported remembering that he said they would be replacing it, he denied thatHe told my friend, though, that since we had misunderstood, he would have his people put a return air vent in my sunroom, which would help, as a way to make up for thatThe installers finished at 8:that evening (June 8)...that was four hours longer than promised
They informed us that the carpenter would be scheduling a time within the next day or so to come put the door on the hole in the hallway ceiling and that we should be hearing about the return int he sunroomBecause of schedules, I did not make contact with the Financing people until the following Tuesday, June 14thWhen I spoke with her, she informed me that she had been told the price was $15,not $19,She said she would try to get the other $4,approved, but subsequently informed me that they would only approve the $15,Michael denied telling her $15,Michael told me he would find financing for the other $4,I told him I did not want to do any more financing as it was going to reflect horribly on my creditThen, I did not hear from him for daysI also did not hear from the carpenter for daysOn June 22nd, two weeks past installation, the bigger unit quit workingI contacted Michael first and he said he had been trying to get in touch with meI told him he had not because I showed no calls or texts from himHe decided maybe he had been trying to call my friend CherylHe said he would check about the carpenter for the door and had no memory of the promise to put in the return vent in the sunroomHe told me to call the office for a technician to come out for the problemThe tech came our and fixed (or thought he did) the problemTold me it shouldn't happen againI finally spoke with Vickie at ACS on Thursday, the 23rd and she told me they would just let me pay them the $4,at $a monthOn Monday night, the 27th, the big AC quit cooling againWhen the tech finally came out, he said it was probably something with the drain which, he said, was not their faultHe also said their might be something wrong with a DUCTI reminded him that I had paid for the trust that they would have installed everything and made sure it would workHe fixed the problem but indicated he wasn't sure if it would staySuggested I pour bleach down the drain every so oftenYesterday morning, the carpenter finally put the door on the hole in the ceilingNo return air vent is happeningLast night, as I was going to bed, I realized that the smaller unit had quit workingIt was 11:and there was no way I was staying up to deal with itI'm at work this morning and have an obligation after work, so it may be tomorrow before I can call them outI AM DONE WITH ACSI have never been so disappointed in a company and their representatives as I have with themI am years old and feel as if I have been seriously abused and manipulated from the beginningAt this raite, I feel it might be best to move an ACS tech in with me permanently
Initial Business Response /* (1000, 5, 2014/05/21) */
Contact Name and Title: *** ***,Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aircomfortsolutions.net
Regarding case# XXXXXXXX, for starters the gentleman who filed the claim is not the original homeowner and we
did not install the coil that he was informed needed to be replacedThe original homeowners had a dry condenser installed along with a separate air handlerWhen the first technician went out to the house on March 2, he discovered that the unit was out of freon and recommended freon be addedHe conducted a pressure test and did not find any leaksThe second technician went out on May 5, and at this time found a leak in the evaporator coil, therefore recommended replacementIt is possible that the first technician did not locate any leaks and during the time between the two visits a leak came aboutThe customer was not charged for either visit
Initial Consumer Rebuttal /* (3000, 7, 2014/05/29) */
I filed the complaint because I paid for ESA agreements to check out the unit on March 21, because I was buying the house from the person who had the condenser installed back in Sept of
They said the unit was dry and agreed to put freon in it and told me the unit was in operating shape
That's what I paid them for was inspection of the unit to be operational and they failed to find the leakIf they had found the leak the former owner would have been responsible
I was forced to have a new unit installed to have air by someone else
We feel the tech on March didn't find the leak that was there all along
ACS wanted $to replace coil
Final Business Response /* (4000, 10, 2014/06/20) */
I have refunded the customer's remaining ESA visit in the amount of $This is for the visit in March that we completed, along with the fall visit that was pending and due to be completed in SeptemberHe should receive his refund within 7-business daysPlease contact me with any further questions or concernsThank you
*** ***
Customer Service Manager
Final Consumer Response /* (4200, 13, 2014/06/27) */
Mrand Mrs*** will accept the refund though that was not the point of their complaintThey would like their complaint to be published to ACS report for others to see
I wish there were a negative star optionRUN from this place, do not call even if it is after hours, it is worth the wait till business hours to call someone else
One of our two air conditioner systems went out on a Tuesday night, and my husband called ACS because they are a hour serviceThey got a technician out the next morning, and he looked our system over and came and told me that the compressor was shorted, there was an oil leak and that some refrigerant may also be leakingI then asked what it would take to fix because the high that day was and the indoor temp was 85, and he told me that I could do thingsFirst, the actual compressor part was covered under warranty since the unit is only 1/years old, but that labor to install the compressor was $and refrigerant would be $(total of $2050.16) because they wouldn't be able to save any refrigerant from my existing unitIf I went that route the technician said he didn't know how long it would take to get the part, it could be one day or one weekHe then said I could buy a new unit which would come with a warranty, and that this option would only be a couple of hundred dollars more than the warranty work and that the new unit would come with its own new year warrantyHe then told me Mike would call in about an hour with pricing and that if I bought a brand new unit that they could install next day but reiterated ordering a part could take a while
hours passed and I called Mike because I wanted it fixedWhen I called Mike he didn't know who I was or what my situation was at first, even though he was supposed to call several hours prior to my calling himHe then told me that he recommended also replacing the furnaceI told him no way, our house is only years oldAt this point I felt like he was trying to take advantage of me because I am a womanHe then back tracked, and told me if I replaced it with a standard unit it would be $7800! Way more than "a few extra hundred" that the tech said! I then told him that we would probably just opt for the warranty work as we didn't want to spend grand just yetHe then got very short once I told him I didn't want a new one, and said if I didn't want a new one then he would just have someone else callI didn't trust anyone to call at this point, because of my earlier in the day encounter with the tech telling me Mike would call in an hour and when I called three hours later he had no clue who I was
I then called another service, EJ's Heat and AirBy this point it was in the afternoonThey got a technician out in about hours, who also said the compressor was shortedWhen I asked about pricing he said the compressor was covered under warranty, the refrigerant would be minimal because he felt we could save most of ours (which the ACS guy said we COULDN't do), and that refrigerant was $a pound(ACS quoted me $per pound)He also said labor would be minimal chargeAll in, EJ's was able to fix the unit for a $, a full $less than ACS! EJ's also said they had my part in their warehouse and were able to fix the problem the next morning
After I decided that EJ's would be doing the service and I would run from ACS and consider myself lucky, I called ACS to make SURE that they knew we did not want any more service from themThe next day, they called my husband to let his know the part would be in sometime the following day (which would've been a full days after the unit went out)My husband repeated to them that we did not want to use their services at all
In summary, it was a terrible experience with ACS, we were told it would be $(even under warranty this was the price) at a minimum, and it was fixed for a $service fee (EJ's also fixed it under warranty)They were trying to get me to buy a new unit for $(and that's after I nixed their pitch for a new furnace for our year old house!) and once I told them no I wasn't treated pleasantly at allIn the future, we will wait until EJ's Heat and Air is open, even if something were to happen after house
Initial Business Response /* (1000, 5, 2015/06/17) */
In regards to case# XXXXXXXX, the office personnel have been spoken with regarding the proper way in handling a situation such as this one and a refund in the amount of $will be issued immediatelyThe customer should allow up to
one week to receive itPlease let me know if you need any other information, thank you
*** ***
Customer Service Supervisor
FIRST TIME!!!!!
I am so disappointedMy AC just blow hot Air, try to cleaned myself, but it wasn't good enough.,
So I called Air Comfort Solutions
First time they send somebody out, nice white Shirt, nice black Pants, he cleaned THE OUTSIDE UNIT (WATER HOSE), inside, of course better, since he got all the tools
He kind of tricked me into the bi-annual service, otherwise I would have to pay over $more without signing upSo I didBIG MISTAKE
Advertising $90+ heck no, he didn't even replace the filters, I have to go and get some new onesI mentioned to him that the one site in my house the Air is not blowing, just a little, he said it will be fine just give it time
Next day coming home from work, my house was HOT AGAIN
I called, they send the same Guy out, this time more in work clothing
He looked, then told me it is all ripped underneath the Trailer (I live in a Double-Wide), from animalsI asked him can you fix it, yes but it cost a lot, you better off to buy a new
Air Comfort Solutions will be standing behind the warranty from the *** Heat and Air install *** emailed a copy of the warranties over this afternoon for the customer to have on file We aplogize for the miscommunication in the call
center.
Regards,
General Manager
Air Comfort Solutions
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Our Service Supervisor spoke to the customer and she is faxing over her invoice from where she had to have another company out to resolve the issueWe will be refunding her for that service ticketPlease let me know if you need any further information regarding this case, thank you [redacted] Customer Service Supervisor
Initial Business Response / [redacted] (1000, 10, 2015/09/23) */ Contact Name and Title: [redacted] - Cust Svc Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomforsolutions.net In regards to case number XXXXXXXX, our technician and salesman were nothing but honest and the customer wanted to replace both units due to the coils being rusted outOur Service Manager, [redacted] , has gone out to the location multiple times in the attempt to satisfy the customerThe units work great and it only took a couple of weeks to get the insulation work completed [redacted] has offered to pay for the difference of the two electric bills, $The customer was also given the option of us removing all of the equipment we have installed for them, this includes two attic breezesWe are currently awaiting a call back from the customer pertaining to what they would like to do regarding this matterPlease let me know if any additional information is needed [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I discussed with Mr [redacted] about what steps wereEeded to be takenThe option of removing all equipment is the route I'm looking at doingMy only concern is what will they replace them with? They left the old units with me in which we scraped them for cashSpeaking with [redacted] they would've done the sameI'm concerned that if we go that route what are we left with? Mr [redacted] also agreed to speak with his supervisor about covering the differenceI recorded the entire conversation with the salesman if the business would like to review itThe salesman made a lot of recommendation in which were all needing new equipment, like I stated previously wasn't neededBetter insulation in the attic is in fact what was neededIn no way am I saying the personal aren't friendly and looking out for their customers, they've be t over backwards to helpOnce again I feal as if my family and I paid for these new units that weren't needed
Initial Business Response / [redacted] (1000, 8, 2014/02/11) */ Air Comfort Solutions will refund the customer $
On Sep we had an AC issue and the unit quit coolingAn Air Comfort Solutions (ACS) - Oklahoma City - OK rep went to my house and assessed we need a new condensing unit and a coil for a total of $7,which they were calling their basic carrier seer systemI called ACS and they also told my unit was out of warranty, though I have been paying every year together with regular maintenanceI had an extremely bad experience with this company, with several back and forth phone calls, (1) to prove that the unit was still under warranty, (2) to get a write statement of what needed to be done (which I never received)In fact, when they recognized that the unit was under warranty the estimate price of $7,went down a few hundred dollar; the company came with a complete different issue with the AC unitI was so upsetEven after fixing the unit, ACS rep were never able to give me written statement of what was wrong with the unitBottom line from this experience, you cannot trust this company, they are very dishonest and they change the story pending on what suits them best
Our heater went out right when the weather was falling around or below freezing We had Air Comfort Solutions come out the next day, which they gladly did (at least they were timely) The technician went to examine the furnace while I stayed inside my home (should have gone up with him) The technician comes back down and tells me I have a bad circuit board and possibly a bad gas valve Total to repair these items was just over $1,( I have the estimate in hand) He says that since my unit was already years old, I should consider buying a new unit They send out their sales manager who goes up to verify what the technician found The sales manager comes back and tells me that essentially I need a new unit and begins to quote me prices (he was pushing me to buy that day b/c of the cold weather) I send him on his way and have another Heating and Air company come out on the same day The technician for that company said that one wire had some slight corrosion on it and that was it...he cleaned it and the heating came right back on and has been working ever since He confirmed that both the Circuit Board and the Gas Valve was fine and in good working order A complete fix for $vs $1,plus $for a service call (which I had to pay) or possibly buying a complete unit for $3,when I didn't even need it!!! I'll let you be the judge on this company being trust worthy!!!!!
Called on Monday morning for service Was told it would be Tuesday between am & pm or between pm & 4pm We chose the earlier time After waiting until 1pm on Tuesday, I called to ask what the problem was They said it was scheduled for Wednesday When I was on the phone with the lady Monday, I repeated what she was saying to my husband and there was another person sitting there also Both said I had repeated her schedule as Tuesday
Initial Business Response / [redacted] (1000, 5, 2014/06/30) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net In regards to case #:XXXXXXXX, the proper refund paperwork has been filled out and the customer should receive their refund check in the amount of $within 7-business daysThank you
A few months ago, I noticed that I had a leak somewhere in my bathroom on a Sunday morning so I called Air Comfort Solutions because I had seen them advertised on TVI was pleasantly surprised! He came right out & fixed a pipe going to our hot water heater at a reasonable price! This week, I had problems with my dryer & the appliance repairman told me that I had an electrical problem so I called Air Comfort Solutions again to see if they could refer me to an electrician & found out that they have an electricianI was so satisfied the first time that I scheduled the electrician, Josh, who also came right out & fixed my problem at a reasonable price!
Initial Business Response / [redacted] (1000, 8, 2015/06/30) */ Contact Name and Title: [redacted] , Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net Regarding case# XXXXXXXX, anytime someone calls in upset about flyers Air Comfort Solutions notifies the contracted out company who distributes the flyers and asks them to longer leave any at that specific locationIf the customer would like to give us their address, I can double check to make sure the company has removed him from their listThank you [redacted] Customer Service Supervisor
I was told by the general manager on July 20, that I would be receiving a refund for unsatisfactory service I called back today (August 17, 2015) and was told that not only had my refund not been processed but the accounting department didn't even know about it I am highly disappointed with every one of my dealings with this company
I called them out to repair my mother in-law's unitMost of the people I know use them and have said good things about themEveryone else I tried to call was or more days backed up so I decided to give them a callThe tech "Eric" showed up in about hours and had it up an running in about minutes The Tech did recommend I replace the unit but you can't really blame him for it seeing her system was put in in and the electric bill is a month in the summer for sq ftIf it goes out again I will be using them for the repair
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Contact Name and Title: [redacted] , Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net In regards to case# XXXXXXXX, the customer will be refunded the service call fee of $They should allow 7- business days to receive the refundPlease contact me with any questions or concerns Thank you, [redacted]
get several bids, this company was $we got same unit for $
Initial Business Response /* (1000, 14, 2014/06/12) */
I am the appropriate person to send complaints to from now on and my apologies that this particular case went unanswered for so longRegarding the complaint attached below, I was unable to find the appropriate area to respond directly
to, therefore I'm sending it to youIf I need to respond elsewhere as well please let me knowThe customer had our technician out on April 10, and she was quoted for the repairsUnfortunately her warranties on the unit have expiredThe compressor warranty was for five years, the parts warranty was for five years, and the labor warranty was for one yearThe unit was installed on May 24, 2007, therefore it is no longer under warranty and that's the reason she was quoted repair costsI'm willing to mail the customer a copy of the proposal if she would like and send you any appropriate documents you may needAlso if you would, please send me any other open disputes you may haveThank you
*** ***
Customer Service Manager
If I had known then what I know now! No way! I called Air Comfort Solutions to check out one of the two air conditioners in my homeMy larger AC was running fine, but the one that cools the back of the house had completely quitI had a friend meet the technician at my houseShe later contacted me to tell me that the technician indicated both air conditioners needed replacedHe contacted Michael Coleman from ACS who came out that same eveningMy friend stayed for this meetingI asked him if we could just wait on the bigger AC since it was still workingI did not want to pay large amounts if I didn't have to do soHe informed me that the whole system was bad so they couldn't just replace one unitI was afraid I would not qualify for financing but he was adamant that he could work it outHe also confirmed that in addition to the two new units, they would be putting a new attic access in my hallway, fixing all of the furnace closet issues in my garage and replacing the air ducts in my attic, which he said were a mess (some had been crushed and torn)I finally agreed to the sale, with a $19,price tagThe next day, the first people he sent my application to denied financingAfter I spoke with the second lender, I did not hear back from them or MIchael and assumed they had denied me as wellWhen I wrote Michael a text and thanked him for his help, letting him know that I understoodHe called me back immediately and said "No, no, no...I got you approved and I'm sending my guys out right now"Because I couldn't leave work, I again asked my friend to meet them at my houseMichael told me it would take about four hoursMy friend texted me at 1:pm to tell me that the guys doing the installation said they were not told to replace the duct workMichael said it was not in the quoteEven after both my friend and I reported remembering that he said they would be replacing it, he denied thatHe told my friend, though, that since we had misunderstood, he would have his people put a return air vent in my sunroom, which would help, as a way to make up for thatThe installers finished at 8:that evening (June 8)...that was four hours longer than promised
They informed us that the carpenter would be scheduling a time within the next day or so to come put the door on the hole in the hallway ceiling and that we should be hearing about the return int he sunroomBecause of schedules, I did not make contact with the Financing people until the following Tuesday, June 14thWhen I spoke with her, she informed me that she had been told the price was $15,not $19,She said she would try to get the other $4,approved, but subsequently informed me that they would only approve the $15,Michael denied telling her $15,Michael told me he would find financing for the other $4,I told him I did not want to do any more financing as it was going to reflect horribly on my creditThen, I did not hear from him for daysI also did not hear from the carpenter for daysOn June 22nd, two weeks past installation, the bigger unit quit workingI contacted Michael first and he said he had been trying to get in touch with meI told him he had not because I showed no calls or texts from himHe decided maybe he had been trying to call my friend CherylHe said he would check about the carpenter for the door and had no memory of the promise to put in the return vent in the sunroomHe told me to call the office for a technician to come out for the problemThe tech came our and fixed (or thought he did) the problemTold me it shouldn't happen againI finally spoke with Vickie at ACS on Thursday, the 23rd and she told me they would just let me pay them the $4,at $a monthOn Monday night, the 27th, the big AC quit cooling againWhen the tech finally came out, he said it was probably something with the drain which, he said, was not their faultHe also said their might be something wrong with a DUCTI reminded him that I had paid for the trust that they would have installed everything and made sure it would workHe fixed the problem but indicated he wasn't sure if it would staySuggested I pour bleach down the drain every so oftenYesterday morning, the carpenter finally put the door on the hole in the ceilingNo return air vent is happeningLast night, as I was going to bed, I realized that the smaller unit had quit workingIt was 11:and there was no way I was staying up to deal with itI'm at work this morning and have an obligation after work, so it may be tomorrow before I can call them outI AM DONE WITH ACSI have never been so disappointed in a company and their representatives as I have with themI am years old and feel as if I have been seriously abused and manipulated from the beginningAt this raite, I feel it might be best to move an ACS tech in with me permanently
Initial Business Response /* (1000, 5, 2014/05/21) */
Contact Name and Title: *** ***,Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aircomfortsolutions.net
Regarding case# XXXXXXXX, for starters the gentleman who filed the claim is not the original homeowner and we
did not install the coil that he was informed needed to be replacedThe original homeowners had a dry condenser installed along with a separate air handlerWhen the first technician went out to the house on March 2, he discovered that the unit was out of freon and recommended freon be addedHe conducted a pressure test and did not find any leaksThe second technician went out on May 5, and at this time found a leak in the evaporator coil, therefore recommended replacementIt is possible that the first technician did not locate any leaks and during the time between the two visits a leak came aboutThe customer was not charged for either visit
Initial Consumer Rebuttal /* (3000, 7, 2014/05/29) */
I filed the complaint because I paid for ESA agreements to check out the unit on March 21, because I was buying the house from the person who had the condenser installed back in Sept of
They said the unit was dry and agreed to put freon in it and told me the unit was in operating shape
That's what I paid them for was inspection of the unit to be operational and they failed to find the leakIf they had found the leak the former owner would have been responsible
I was forced to have a new unit installed to have air by someone else
We feel the tech on March didn't find the leak that was there all along
ACS wanted $to replace coil
Final Business Response /* (4000, 10, 2014/06/20) */
I have refunded the customer's remaining ESA visit in the amount of $This is for the visit in March that we completed, along with the fall visit that was pending and due to be completed in SeptemberHe should receive his refund within 7-business daysPlease contact me with any further questions or concernsThank you
*** ***
Customer Service Manager
Final Consumer Response /* (4200, 13, 2014/06/27) */
Mrand Mrs*** will accept the refund though that was not the point of their complaintThey would like their complaint to be published to ACS report for others to see
I wish there were a negative star optionRUN from this place, do not call even if it is after hours, it is worth the wait till business hours to call someone else
One of our two air conditioner systems went out on a Tuesday night, and my husband called ACS because they are a hour serviceThey got a technician out the next morning, and he looked our system over and came and told me that the compressor was shorted, there was an oil leak and that some refrigerant may also be leakingI then asked what it would take to fix because the high that day was and the indoor temp was 85, and he told me that I could do thingsFirst, the actual compressor part was covered under warranty since the unit is only 1/years old, but that labor to install the compressor was $and refrigerant would be $(total of $2050.16) because they wouldn't be able to save any refrigerant from my existing unitIf I went that route the technician said he didn't know how long it would take to get the part, it could be one day or one weekHe then said I could buy a new unit which would come with a warranty, and that this option would only be a couple of hundred dollars more than the warranty work and that the new unit would come with its own new year warrantyHe then told me Mike would call in about an hour with pricing and that if I bought a brand new unit that they could install next day but reiterated ordering a part could take a while
hours passed and I called Mike because I wanted it fixedWhen I called Mike he didn't know who I was or what my situation was at first, even though he was supposed to call several hours prior to my calling himHe then told me that he recommended also replacing the furnaceI told him no way, our house is only years oldAt this point I felt like he was trying to take advantage of me because I am a womanHe then back tracked, and told me if I replaced it with a standard unit it would be $7800! Way more than "a few extra hundred" that the tech said! I then told him that we would probably just opt for the warranty work as we didn't want to spend grand just yetHe then got very short once I told him I didn't want a new one, and said if I didn't want a new one then he would just have someone else callI didn't trust anyone to call at this point, because of my earlier in the day encounter with the tech telling me Mike would call in an hour and when I called three hours later he had no clue who I was
I then called another service, EJ's Heat and AirBy this point it was in the afternoonThey got a technician out in about hours, who also said the compressor was shortedWhen I asked about pricing he said the compressor was covered under warranty, the refrigerant would be minimal because he felt we could save most of ours (which the ACS guy said we COULDN't do), and that refrigerant was $a pound(ACS quoted me $per pound)He also said labor would be minimal chargeAll in, EJ's was able to fix the unit for a $, a full $less than ACS! EJ's also said they had my part in their warehouse and were able to fix the problem the next morning
After I decided that EJ's would be doing the service and I would run from ACS and consider myself lucky, I called ACS to make SURE that they knew we did not want any more service from themThe next day, they called my husband to let his know the part would be in sometime the following day (which would've been a full days after the unit went out)My husband repeated to them that we did not want to use their services at all
In summary, it was a terrible experience with ACS, we were told it would be $(even under warranty this was the price) at a minimum, and it was fixed for a $service fee (EJ's also fixed it under warranty)They were trying to get me to buy a new unit for $(and that's after I nixed their pitch for a new furnace for our year old house!) and once I told them no I wasn't treated pleasantly at allIn the future, we will wait until EJ's Heat and Air is open, even if something were to happen after house
Initial Business Response /* (1000, 5, 2015/06/17) */
In regards to case# XXXXXXXX, the office personnel have been spoken with regarding the proper way in handling a situation such as this one and a refund in the amount of $will be issued immediatelyThe customer should allow up to
one week to receive itPlease let me know if you need any other information, thank you
*** ***
Customer Service Supervisor
FIRST TIME!!!!!
I am so disappointedMy AC just blow hot Air, try to cleaned myself, but it wasn't good enough.,
So I called Air Comfort Solutions
First time they send somebody out, nice white Shirt, nice black Pants, he cleaned THE OUTSIDE UNIT (WATER HOSE), inside, of course better, since he got all the tools
He kind of tricked me into the bi-annual service, otherwise I would have to pay over $more without signing upSo I didBIG MISTAKE
Advertising $90+ heck no, he didn't even replace the filters, I have to go and get some new onesI mentioned to him that the one site in my house the Air is not blowing, just a little, he said it will be fine just give it time
Next day coming home from work, my house was HOT AGAIN
I called, they send the same Guy out, this time more in work clothing
He looked, then told me it is all ripped underneath the Trailer (I live in a Double-Wide), from animalsI asked him can you fix it, yes but it cost a lot, you better off to buy a new
Air Comfort Solutions will be standing behind the warranty from the *** Heat and Air install *** emailed a copy of the warranties over this afternoon for the customer to have on file We aplogize for the miscommunication in the call
center.
Regards,
General Manager
Air Comfort Solutions