Our heater went out right when the weather was falling around or below freezing. We had Air Comfort Solutions come out the next day, which they gladly did (at least they were timely). The technician went to examine the furnace while I stayed inside my home (should have gone up with him). The technician comes back down and tells me I have a bad circuit board and possibly a bad gas valve.
Total to repair these 2 items was just over $1,200.00 ( I have the estimate in hand). He says that since my unit was already 10 years old, I should consider buying a new unit. They send out their sales manager who goes up to verify what the technician found. The sales manager comes back and tells me that essentially I need a new unit and begins to quote me prices (he was pushing me to buy that day b/c of the cold weather).
I send him on his way and have another Heating and Air company come out on the same day. The technician for that company said that one wire had some slight corrosion on it and that was it...he cleaned it and the heating came right back on and has been working ever since. He confirmed that both the Circuit Board and the Gas Valve was fine and in good working order. A complete fix for $60.00 vs $1,200 plus $100 for a service call (which I had to pay) or possibly buying a complete unit for $3,600 when I didn't even need it!!! I'll let you be the judge on this company being trust worthy!!!!!
A few months ago, I noticed that I had a leak somewhere in my bathroom on a Sunday morning so I called Air Comfort Solutions because I had seen them advertised on TV. I was pleasantly surprised! He came right out & fixed a pipe going to our hot water heater at a reasonable price! This week, I had problems with my dryer & the appliance repairman told me that I had an electrical problem so I called Air Comfort Solutions again to see if they could refer me to an electrician & found out that they have an electrician. I was so satisfied the first time that I scheduled the electrician, Josh, who also came right out & fixed my problem at a reasonable price!
Initial Business Response /* (1000, 8, 2015/10/15) */
Air Comfort Solutions has been in contact with [redacted] regarding her issues. We have agreed that Air Comfort Solutions will remove the unit at no charge. ACS is waiting on a day to schedule it from [redacted].
Initial Consumer...
Rebuttal /* (3000, 10, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted], the general manager for Air Comfort Solutions, called me after I submitted this Revdex.com complaint and said they could remove the equipment on a Saturday or Sunday. I called [redacted] on Friday XX-X-XX and let him know we would be available for the equipment removal on Sat 10-17-15. In our conversation on 10-9-15 [redacted] indicated that my keeping their equipment and Air Comfort significantly reducing the original price of the equipment: to compensate for their installation of the wrong air conditioner system with a lower SEER rating, a vinyl pad instead of a concrete pad and an off brand thermostat instead of the Carrier bronze thermostat as promised by the salesperson , the replacement of my hardpipe ductwork (which according to the agreement, was not supposed to be removed) and all of the repairs of the various mess ups made by the installers as well as the cleaning of my ductwork, carpet, furniture, bedding and clothing as a result of the old insulation being removed (which according to the agreement was not supposed to be removed and replaced until the fall. The installers did not inform me that they were removing the insulation and hardpipe ductwork until they were almost finished with the job so the vents in my ceiling were open and the insulation particles invaded the rooms in my house.). I have not heard back from [redacted] since our last conversation on XX-X-XX when the price reduction was discussed and [redacted] said he would call me back on Monday 10-12-15. Today is Tuesday XX-XX-XX and I still have not heard back from [redacted] with Air Comfort.
Final Business Response /* (4000, 14, 2015/11/04) */
In regards to case# XXXXXXXX, our General Manager is awaiting a call back from the customer to inform him on what weekend works best for her for the equipment removal. The customer was refunded for the unit on July 25, therefore she has had the unit in at no cost at her home for four months now. I personally attempted to call this afternoon to schedule a removal date and had to leave a message. Once the customer calls us back with a removal date that works for her we will remove the equipment, and as stated earlier the refund was issued months ago. The customer can also schedule the removal with myself, not just [redacted]. Please let me know if any additional information is needed. Thank you.
[redacted]
Customer Service Supervisor
Final Consumer Response /* (4200, 21, 2016/01/25) */
On XX-X-XX I called [redacted] to give him a removal date of 10-17-15. [redacted] and I also discussed the various mess-ups made by Air Comfort and the option of our reaching an agreement regarding my keeping the equipment with a significant price reduction to compensate for the mess-ups and repairs. [redacted] indicated this should be a viable solution and said he would call me back on Monday XX-XX-XX but I did not hear back from him.
Since [redacted] still had not called me back as he said he would, I decided to try calling [redacted] again on 11-19-15. He answered and we both agreed that we would like to reach an agreement regarding my keeping the equipment with a significant price reduction to compensate for Air Comfort's failure to deliver what was promised and to compensate for the repairs/replacement of what they had damaged. [redacted] asked me what amount I had in mind and I told him I would have to look at my list and get back with him. I retrieved my list and started the process of getting quotes for the repairs/replacements. We had family health issues and then the ice storm with power outage for several days. When I made calls to [redacted] to let him know the progress, I received his voice mail and left messages updating him.
The following is the list of Air Comfort's failures to deliver what they promised and of what they damaged:
Air Comfort Salesman promised the following:
1 - Bryant air conditioner with 15.5 or higher SEER rating. However, the air conditioner which they installed had only a 14 SEER rating.
2 - To leave my hardpipe ductwork which he said was better than flex ductwork. Instead, the techs took out my hardpipe ductwork and replaced with flex ductwork without my permission.
3 - Carrier bronze thermostat. Instead, an offbrand cheap thermostat was installed.
4 - Concrete pad. Instead, a vinyl pad was installed.
Additional failures:
1 - Air Comfort techs damaged the drain line and instead of fixing it or consulting me, they installed a mechanical device with a copper drain line down the exterior siding of my house which made holes in my siding.
2 - Air Comfort techs broke my attic ladder.
3 - When Air Comfort techs wrongly took out my hardpipe ductwork and insulation which they were supposed to leave, the insulation infiltrated my house.
Please let me know if you need anything else.
Thank you,
[redacted]
XXX-XXX-XXXX
Having dealt with several heat/air repair and installation outfits over the years, I can state without a doubt that Air Comfort Solutions is the "Best of the Best". On several occasions over the last few months I contacted ACS for help and in each case I was with dealt with by a friendly associate who immediately addressed my needs. Service technicians respond with a couple hours instead of days and are always friendly, thorough, and knowledgable. Systems are thoroughly checked to ensure peak performance each time a call is answered. If you want fast, courteous service, ACS is my recommendation. I would recommend purchasing their service agreement that is well worth the cost for the peace of mind you receive in return.
Initial Business Response /* (1000, 10, 2015/09/23) */
Contact Name and Title: [redacted]- Cust Svc Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aircomforsolutions.net
In regards to case number XXXXXXXX, our technician and salesman were nothing but honest and the customer wanted...
to replace both units due to the coils being rusted out. Our Service Manager, [redacted], has gone out to the location multiple times in the attempt to satisfy the customer. The units work great and it only took a couple of weeks to get the insulation work completed. [redacted] has offered to pay for the difference of the two electric bills, $403.22. The customer was also given the option of us removing all of the equipment we have installed for them, this includes two attic breezes. We are currently awaiting a call back from the customer pertaining to what they would like to do regarding this matter. Please let me know if any additional information is needed.
[redacted]
Customer Service Supervisor
Initial Consumer Rebuttal /* (3000, 12, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I discussed with Mr [redacted] about what steps were. Eeded to be taken. The option of removing all equipment is the route I'm looking at doing. My only concern is what will they replace them with? They left the old units with me in which we scraped them for cash. Speaking with [redacted] they would've done the same. I'm concerned that if we go that route what are we left with? Mr [redacted] also agreed to speak with his supervisor about covering the difference. I recorded the entire conversation with the salesman if the business would like to review it. The salesman made a lot of recommendation in which were all needing new equipment, like I stated previously wasn't needed. Better insulation in the attic is in fact what was needed. In no way am I saying the personal aren't friendly and looking out for their customers, they've be t over backwards to help. Once again I feal as if my family and I paid for these new units that weren't needed.
I called them out to repair my mother in-law's unit. Most of the people I know use them and have said good things about them. Everyone else I tried to call was 2 or more days backed up so I decided to give them a call. The tech "Eric" showed up in about 2 hours and had it up an running in about 45 minutes. The Tech did recommend I replace the unit but you can't really blame him for it seeing her system was put in in 1998 and the electric bill is 300 a month in the summer for 1400 sq ft. If it goes out again I will be using them for the repair.
Initial Business Response /* (1000, 5, 2015/06/22) */
Our Service Supervisor spoke to the customer and she is faxing over her invoice from where she had to have another company out to resolve the issue. We will be refunding her for that service ticket. Please let me know if you need any...
further information regarding this case, thank you.
[redacted]
Customer Service Supervisor
Called on a Saturday at noon, said they would call an be at the residence before 6:00PM. No one called no one showed up! Called several more times and was told a tech would call, hours passed an nothing! 100 degree heat. Horrible service! Or should I say NO service what so ever!
Initial Business Response /* (1000, 5, 2015/05/13) */
Contact Name and Title: [redacted], Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aircomfortsolutions.net
In regards to case# XXXXXXXX, the customer will be refunded the service call fee of $139. They should allow 7-10...
business days to receive the refund. Please contact me with any questions or concerns.
Thank you,
[redacted]
Our air conditioner went out on Saturday when it was 97 degrees out and 89 in our home. We called on Sunday morning, not only a weekend but a holiday weekend. They came out the same day, were prompt, polite and neat. We needed an entire new system, (it was old and leaking) and they brought us a new system and had it installed by 9:00pm. We went to sleep comfortable and happy.
Told my wife we needed to replace 7 year old air conditioner. Told her the coils & compressor had been damaged from running too long. Wanted over $10,000. Had another company come out & we do have a freon leak. They filled it up & will come back when we don't use air conditioner to look for a leak. Took advantage of my wife's trust in them. I realize they have the right to charge what they want for the air conditioner but $10,000 is outrageous for a 3 1/2 ton air conditioner.
Our heater went out right when the weather was falling around or below freezing. We had Air Comfort Solutions come out the next day, which they gladly did (at least they were timely). The technician went to examine the furnace while I stayed inside my home (should have gone up with him). The technician comes back down and tells me I have a bad circuit board and possibly a bad gas valve.
Total to repair these 2 items was just over $1,200.00 ( I have the estimate in hand). He says that since my unit was already 10 years old, I should consider buying a new unit. They send out their sales manager who goes up to verify what the technician found. The sales manager comes back and tells me that essentially I need a new unit and begins to quote me prices (he was pushing me to buy that day b/c of the cold weather).
I send him on his way and have another Heating and Air company come out on the same day. The technician for that company said that one wire had some slight corrosion on it and that was it...he cleaned it and the heating came right back on and has been working ever since. He confirmed that both the Circuit Board and the Gas Valve was fine and in good working order. A complete fix for $60.00 vs $1,200 plus $100 for a service call (which I had to pay) or possibly buying a complete unit for $3,600 when I didn't even need it!!! I'll let you be the judge on this company being trust worthy!!!!!
A few months ago, I noticed that I had a leak somewhere in my bathroom on a Sunday morning so I called Air Comfort Solutions because I had seen them advertised on TV. I was pleasantly surprised! He came right out & fixed a pipe going to our hot water heater at a reasonable price! This week, I had problems with my dryer & the appliance repairman told me that I had an electrical problem so I called Air Comfort Solutions again to see if they could refer me to an electrician & found out that they have an electrician. I was so satisfied the first time that I scheduled the electrician, Josh, who also came right out & fixed my problem at a reasonable price!
Initial Business Response /* (1000, 8, 2015/10/15) */
Air Comfort Solutions has been in contact with [redacted] regarding her issues. We have agreed that Air Comfort Solutions will remove the unit at no charge. ACS is waiting on a day to schedule it from [redacted].
Initial Consumer...
Rebuttal /* (3000, 10, 2015/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted], the general manager for Air Comfort Solutions, called me after I submitted this Revdex.com complaint and said they could remove the equipment on a Saturday or Sunday. I called [redacted] on Friday XX-X-XX and let him know we would be available for the equipment removal on Sat 10-17-15. In our conversation on 10-9-15 [redacted] indicated that my keeping their equipment and Air Comfort significantly reducing the original price of the equipment: to compensate for their installation of the wrong air conditioner system with a lower SEER rating, a vinyl pad instead of a concrete pad and an off brand thermostat instead of the Carrier bronze thermostat as promised by the salesperson , the replacement of my hardpipe ductwork (which according to the agreement, was not supposed to be removed) and all of the repairs of the various mess ups made by the installers as well as the cleaning of my ductwork, carpet, furniture, bedding and clothing as a result of the old insulation being removed (which according to the agreement was not supposed to be removed and replaced until the fall. The installers did not inform me that they were removing the insulation and hardpipe ductwork until they were almost finished with the job so the vents in my ceiling were open and the insulation particles invaded the rooms in my house.). I have not heard back from [redacted] since our last conversation on XX-X-XX when the price reduction was discussed and [redacted] said he would call me back on Monday 10-12-15. Today is Tuesday XX-XX-XX and I still have not heard back from [redacted] with Air Comfort.
Final Business Response /* (4000, 14, 2015/11/04) */
In regards to case# XXXXXXXX, our General Manager is awaiting a call back from the customer to inform him on what weekend works best for her for the equipment removal. The customer was refunded for the unit on July 25, therefore she has had the unit in at no cost at her home for four months now. I personally attempted to call this afternoon to schedule a removal date and had to leave a message. Once the customer calls us back with a removal date that works for her we will remove the equipment, and as stated earlier the refund was issued months ago. The customer can also schedule the removal with myself, not just [redacted]. Please let me know if any additional information is needed. Thank you.
[redacted]
Customer Service Supervisor
Final Consumer Response /* (4200, 21, 2016/01/25) */
On XX-X-XX I called [redacted] to give him a removal date of 10-17-15. [redacted] and I also discussed the various mess-ups made by Air Comfort and the option of our reaching an agreement regarding my keeping the equipment with a significant price reduction to compensate for the mess-ups and repairs. [redacted] indicated this should be a viable solution and said he would call me back on Monday XX-XX-XX but I did not hear back from him.
Since [redacted] still had not called me back as he said he would, I decided to try calling [redacted] again on 11-19-15. He answered and we both agreed that we would like to reach an agreement regarding my keeping the equipment with a significant price reduction to compensate for Air Comfort's failure to deliver what was promised and to compensate for the repairs/replacement of what they had damaged. [redacted] asked me what amount I had in mind and I told him I would have to look at my list and get back with him. I retrieved my list and started the process of getting quotes for the repairs/replacements. We had family health issues and then the ice storm with power outage for several days. When I made calls to [redacted] to let him know the progress, I received his voice mail and left messages updating him.
The following is the list of Air Comfort's failures to deliver what they promised and of what they damaged:
Air Comfort Salesman promised the following:
1 - Bryant air conditioner with 15.5 or higher SEER rating. However, the air conditioner which they installed had only a 14 SEER rating.
2 - To leave my hardpipe ductwork which he said was better than flex ductwork. Instead, the techs took out my hardpipe ductwork and replaced with flex ductwork without my permission.
3 - Carrier bronze thermostat. Instead, an offbrand cheap thermostat was installed.
4 - Concrete pad. Instead, a vinyl pad was installed.
Additional failures:
1 - Air Comfort techs damaged the drain line and instead of fixing it or consulting me, they installed a mechanical device with a copper drain line down the exterior siding of my house which made holes in my siding.
2 - Air Comfort techs broke my attic ladder.
3 - When Air Comfort techs wrongly took out my hardpipe ductwork and insulation which they were supposed to leave, the insulation infiltrated my house.
Please let me know if you need anything else.
Thank you,
[redacted]
XXX-XXX-XXXX
Having dealt with several heat/air repair and installation outfits over the years, I can state without a doubt that Air Comfort Solutions is the "Best of the Best". On several occasions over the last few months I contacted ACS for help and in each case I was with dealt with by a friendly associate who immediately addressed my needs. Service technicians respond with a couple hours instead of days and are always friendly, thorough, and knowledgable. Systems are thoroughly checked to ensure peak performance each time a call is answered. If you want fast, courteous service, ACS is my recommendation. I would recommend purchasing their service agreement that is well worth the cost for the peace of mind you receive in return.
Initial Business Response /* (1000, 10, 2015/09/23) */
Contact Name and Title: [redacted]- Cust Svc Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aircomforsolutions.net
In regards to case number XXXXXXXX, our technician and salesman were nothing but honest and the customer wanted...
to replace both units due to the coils being rusted out. Our Service Manager, [redacted], has gone out to the location multiple times in the attempt to satisfy the customer. The units work great and it only took a couple of weeks to get the insulation work completed. [redacted] has offered to pay for the difference of the two electric bills, $403.22. The customer was also given the option of us removing all of the equipment we have installed for them, this includes two attic breezes. We are currently awaiting a call back from the customer pertaining to what they would like to do regarding this matter. Please let me know if any additional information is needed.
[redacted]
Customer Service Supervisor
Initial Consumer Rebuttal /* (3000, 12, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I discussed with Mr [redacted] about what steps were. Eeded to be taken. The option of removing all equipment is the route I'm looking at doing. My only concern is what will they replace them with? They left the old units with me in which we scraped them for cash. Speaking with [redacted] they would've done the same. I'm concerned that if we go that route what are we left with? Mr [redacted] also agreed to speak with his supervisor about covering the difference. I recorded the entire conversation with the salesman if the business would like to review it. The salesman made a lot of recommendation in which were all needing new equipment, like I stated previously wasn't needed. Better insulation in the attic is in fact what was needed. In no way am I saying the personal aren't friendly and looking out for their customers, they've be t over backwards to help. Once again I feal as if my family and I paid for these new units that weren't needed.
I called them out to repair my mother in-law's unit. Most of the people I know use them and have said good things about them. Everyone else I tried to call was 2 or more days backed up so I decided to give them a call. The tech "Eric" showed up in about 2 hours and had it up an running in about 45 minutes. The Tech did recommend I replace the unit but you can't really blame him for it seeing her system was put in in 1998 and the electric bill is 300 a month in the summer for 1400 sq ft. If it goes out again I will be using them for the repair.
Initial Business Response /* (1000, 5, 2015/06/22) */
Our Service Supervisor spoke to the customer and she is faxing over her invoice from where she had to have another company out to resolve the issue. We will be refunding her for that service ticket. Please let me know if you need any...
further information regarding this case, thank you.
[redacted]
Customer Service Supervisor
Called on a Saturday at noon, said they would call an be at the residence before 6:00PM. No one called no one showed up! Called several more times and was told a tech would call, hours passed an nothing! 100 degree heat. Horrible service! Or should I say NO service what so ever!
Initial Business Response /* (1000, 5, 2015/05/13) */
Contact Name and Title: [redacted], Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aircomfortsolutions.net
In regards to case# XXXXXXXX, the customer will be refunded the service call fee of $139. They should allow 7-10...
business days to receive the refund. Please contact me with any questions or concerns.
Thank you,
[redacted]
Our air conditioner went out on Saturday when it was 97 degrees out and 89 in our home. We called on Sunday morning, not only a weekend but a holiday weekend. They came out the same day, were prompt, polite and neat. We needed an entire new system, (it was old and leaking) and they brought us a new system and had it installed by 9:00pm. We went to sleep comfortable and happy.
Told my wife we needed to replace 7 year old air conditioner. Told her the coils & compressor had been damaged from running too long. Wanted over $10,000. Had another company come out & we do have a freon leak. They filled it up & will come back when we don't use air conditioner to look for a leak. Took advantage of my wife's trust in them. I realize they have the right to charge what they want for the air conditioner but $10,000 is outrageous for a 3 1/2 ton air conditioner.