Airbnb, Inc.

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 11, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in her future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of June 11, 2017.  
 
We regret any inconvenience that this process may have caused and we wish the...

complainant the best in his future endeavors.
 
Sincerely,
 
[redacted]
 
 
Airbnb

February 28, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted]  
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Initial Business Response /* (1000, 5, 2015/09/17) */
September 17th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, although I am unable to provide specific information, I can confirm that I have reached out directly to the complainant, today 09/17/15, to address her concerns to the email we have on file.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted].
Airbnb

Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative reached out to the complainant on April 11th, 2016 and the matter was resolved on April...

13th, 2016. 
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted].
Airbnb

Complaint: [redacted]I am rejecting this response because:
I have called them over a dozen times in the last 2 weeks and have documented each call. The past 2 times I phoned them representatives told me my case worker would call me back within the day and they did not. I am being pushed aside and discriminated. They did not handle my case properly and they continue to use dismissive tactics such as this one without addressing my concerns or keeping their word to respond. It has been a month since this case was opened and I am no satisfied at all with this unprofessional behavior. Sincerely,[redacted]

We are sorry to hear that the complainant is disappointed in our response. We regret any inconvenience that this process may have caused.
 
We wish the complainant the best in their future endeavors.
Sincerely,
 
[redacted]
 
Airbnb

Initial Business Response /* (1000, 5, 2015/11/11) */
November 11th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted]
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns as of November 7th, 2015.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] B.
Airbnb

Complaint: [redacted]I am rejecting this response because:
I feel that the "host" in this case should be removed from AirBNB since she is still currently listing her rentals at the same amount of $89.00 per night even for August of 2018.
Sincerely,[redacted]

Initial Business Response /* (1000, 7, 2015/08/09) */
We were unable to locate an account that corresponds to the information provided. In order to assist the complainant we need the email address associated to the account.
Initial Consumer Rebuttal /* (3000, 9, 2015/08/11) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
I've provided all the necessary info via email. My email address is [redacted]@hotmail.com. I've been working with [redacted], but she hasn't even responded to my emails for over a week and a half. This is outrageous and I'm so tired of having to go back and forth with my private information when they can't email me back.I literally just want my money back. They should be able to see that I had NO interaction for them and yet according to my bank statement, they still charged $36.
Final Business Response /* (4000, 13, 2015/09/10) */
September 9th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative addressed the concerns of the complainant and this issue is now resolved.
We regret any inconvenience that this process may have caused the complainant and we wish him/her the best in all her endeavors.
Sincerely,
[redacted].
Airbnb
Final Consumer Response /* (2000, 15, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this resolution, but this was a ridiculous problem that shouldn't have happened.

Complaint: [redacted]I am rejecting this response because:
The representative of the business whose complaint is stated herein contacted me before this notice was received.
Sincerely,[redacted]

We have reviewed the facts related to the case number [redacted] and we sincerely apologize for the delay in our response.
In accordance with our privacy policy, I directly followed up with the complainant on July 18th, 2016 confirming that this issue was resolved as of June 30th, 2016. 
We...

regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
Sincerely,
[redacted]
Airbnb

August 11, 2017
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted]  
We have reviewed the facts related to the case number <[redacted]> and considered the proposed resolution.
 
In accordance with our privacy...

policy, I reached out directly to the complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Initial Business Response /* (1000, 7, 2015/07/18) */
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX...

and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address herconcerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] C.
Airbnb

Initial Business Response /* (1000, 5, 2015/11/16) */
November 16th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case # XXXXXXXX
Dear Ms. [redacted]
Cordial greetings.
We have reviewed the facts...

related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] B.
Airbnb
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
require [redacted] security deposit of $200 to compensate for damage in the apartment and personal injury (second hand smoking)
Final Business Response /* (4000, 9, 2015/11/25) */
We have followed up with the complainant as of November 25th, 2015.
We have now issued a final decision in this matter and are unable to provide any further reimbursement.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted] B.
Airbnb
Final Consumer Response /* (4200, 11, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
desire $200 compensation. Airbnb are ignoring my house rules - they are not the ones airing the apartment for weeks, they are not the ones who lost a few days of their LIVES due to second hand smoking.

Initial Business Response /* (1000, 6, 2015/09/09) */
September 9th, 2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have received the complaint XXXXXXXX...

and are currently reviewing the claim and considering the proposed resolution.
We require more time to properly assess the claim and will follow up with a response as soon as possible.
Thank you for your continued patience.
Kindly,
[redacted] B.
Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a request for more time. I does not address the issue. I posted pictures of what they state is the refund policy. I was well beyond what they ask. If someone is booking a house or room, and decided to cancel 2 weeks prior, or in my case 8 days prior the customer should get a full refund. I canceled because my host did not reply to me after almost 7 or 8 hours. I wanted to ensure there wold be fans since she didn't have ac. I knew I had to cancel prior to the 7 days for a refund, and I did. I had the reservation for little under 8 hours and 8 days prior to date. There needs to be a clear explanation stating once you book, there is going to be a loss of what ever fees, what the fees are and that there is no time limit so people don't lose vacation money they have saved for that trip.
Final Business Response /* (4000, 10, 2015/09/15) */
9/15/2015
[redacted]
Dispute Resolution Specialist
Revdex.com Inc.
100 Broadway Suite 625
Oakland, CA XXXXX
Re: Case #XXXXXXXX
Dear Ms. [redacted],
Cordial greetings.
We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns.
We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors.
Sincerely,
[redacted]
Airbnb
Final Consumer Response /* (2000, 12, 2015/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a full refund. Thank you!

Complaint: [redacted]I am rejecting this response because:
The business again continues to offer canned response instead of addressing the core of the issue and refunding me for the host's failure to inform me of her property's policies.  
Sincerely,[redacted]

Revdex.com Inc.
[redacted]
Oakland, CA  94607
Re: Case # [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy policy, I reached out directly to the complainant today to address his concerns.
We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors.
 
Sincerely,
[redacted]
 
Airbnb

Hello! In regards to Complaint #[redacted] I recently indicated that I rejected the business response. I have since discussed with the business and now Accept their response, find it satisfactory. Didn't see a way to reverse this online, so was hoping you could help with this! Thank you! [redacted]

May 30, 2017
 
 
 
Revdex.com Inc.
[redacted]
Oakland, CA  [redacted]
Re: Case #  [redacted] 
We have reviewed the facts related to the case number [redacted] and considered the proposed resolution.
 
In accordance with our privacy...

policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb