Airbnb, Inc.

Complaint: [redacted]I am rejecting this response because: my right as a costumer was violated, and decision the company maid is illegalSincerely,[redacted]

Revdex.com Inc.
[redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because: you need additional information. my email with airbnb.com is [redacted], my phone number is [redacted], and the reservation code for the false reservation is [redacted]Sincerely,[redacted]

December 21, 2017
 
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number again.
 
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Revdex.com Inc.
[redacted]
Re: Case # [redacted] 
We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.
On April 2, 2018 Airbnb sent the following to the guest:
“Hi [redacted],
[redacted] here at Airbnb, I hope my message finds you well. I am following up with you regarding your Revdex.com case.
Thank you for your detailed feedback and we're sorry to hear of your experience.
We are unable to proceed with mediation as a chargeback has been filed on the reservation in question. If you would like further customer support from Airbnb, you’ll need to provide documentation showing the chargeback case is closed and cannot be reopened, or that it was ruled in Airbnb’s favor.
Please provide an official letter from the card issuer showing the status of the chargeback and the date of the ruling.
Best,
[redacted]”
Best,
[redacted]
Airbnb

Revdex.com Inc.
[redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
In accordance with our privacy policy, I reached out directly to the complainant today...

to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

December 4, 2017
 
Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
 
In accordance with our privacy policy, an...

Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: the remedy was not appropriate nor a sincere attempt to right the wrong.  The email I received told me that any refund was a bank matter since I had disputed the charge with my credit card company and because of this they, "are unable to process the additional refund you are requesting. This is now an issue between you and your bank."      The amount for the reservation in question has been paid in full to Airbnb.  There is no open dispute with the credit card company.  Airbnb is not dealing in good faith, taking responsibility for their property owners' adherence to their own policies nor are they dealing honestly or fairly with me as a consumer.  They did not even consider in their response that the the original owner/manager's offer ($300 cash) but instead offered me the opportunity to enjoy a $100 discount on my NEXT stay at an Airbnb property.  This is NOT acceptable.Sincerely,[redacted]

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted]
We have reviewed the facts related to the case number and considered the proposed resolution.
 
In accordance with our privacy policy, an Airbnb representative is...

following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because: This issue has not been resolved. We have over $300 ties up in Cooper River Brodge run tickets, we have been training for a year for this race. This issue is that we still don’t have a place to stay in Charleston, SC. Airbnb cancelled our reservations without our approval. Airbnb needs to find us a place in Charleston/Mount Plesant that is acceptable for us to stay in and it must have at least 3 bedrooms and 2 baths and it must be a clean place like we booked. We booked a $500,000+ house and Airbnb is offering us a $100,00 house to stay in. Unacceptable Airbnb! Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case # [redacted] 
 
In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
[redacted]
Airbnb

Complaint: [redacted]I am rejecting this response because: I understand the refund can't be issued however, I would like the host to take down the listing in which I purchased. How was I supposed to know as the guest it was a scam unless I gave the key to the leasing office? While I was in the leasing office I contacted Airbnb customer service on December 10th. So this is not my fault please stop saying that. BSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because I am still waiting for Airbnb to send me an updated agreement to sign. Their latest email was sent March 28th staying they will send it to me early next week.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:as of 5/9/18 I have not received the payment in my savings account. AIRBNB has said it will take until 5/12, so as of this point, I do not have a satisfactory resolution.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
It doesn't feel like you did due diligence to resolve your company's negligence of appropriate background checks.  It is NOT my job to police the safety of my family and neighborhood.  I will NEVER use AirBnB services again and will tell all my contacts about this company's lack of follow through and protection. Sincerely,[redacted]

Revdex.com Inc.
[redacted], CA  [redacted]
Re: Case #  [redacted] 
We have reviewed the facts related to the case number and considered the proposed resolution.
In accordance with our privacy policy, I reached out directly to the...

complainant today to address their concerns.
We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors.
Sincerely,
[redacted]
Airbnb