Airbnb

Since the complainant's last rejection, this issue has been confirmed resolved as of July 9th We regret an inconvenience that this issue may have caused the complainant and wish her the best in her future endeavors Sincerely, Tina B Airbnb

Complaint: [redacted] I am rejecting this response because:I was not contactedStill waiting for resolution.Sincerely, [redacted] ***

February 15, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 16, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

September 1, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On July 27, Airbnb sent the following to the guest: “Hi [redacted] , We hope this email finds you well As previously stated, we understand this is not the outcome you were hoping forWe want to reiterate that this decision was made after careful review of all documentation and communication from both parties, and is in alignment with our policies and procedures Please be advised that, per our Terms of Service, Airbnb reserves the right to make the final determination with regard to these disputesWe are unable to reconsider the decision made in this case — we've issued our final decision and will uphold it accordingly As further communication will not change the outcome of this case, we must respectfully disengage from further discussion All the best, [redacted] ” We have issued our final decision for this case and we will disengage from further discussion on this topic Best, [redacted] Airbnb

My claim is not about you guys not accepting my medical certificate instead is about you letting people use your website to defraud other individuals by allowing them to post inventory that is not there and than letting them take their moneyI would like to have my money refunded based on the fact that the unit WAS NOT AVAILABLE FOR SALE AT THE TIME OF BOOKING AND SHOULD BE ENTITLED TO REFUNDThe reservation never took place as the room was not ready and was done the same day the reservation was for so the owner did not suffer any monetary lossI would appreciate to have my money refunded Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]

December 21, [redacted] Dispute Resolution Specialist Revdex.com Inc [redacted] , [redacted] [redacted] Re: **se # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address her concerns We regret any inconvenience that this process may have **used the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because:They are not offering anything other than same thing again and againSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Airbnb are being unjust in not giving me a fair response as to why they would disable my account I will continue to reject their responses until they give me an actual one If this doesn't get resolved, I'm going to have to take legal action Sincerely, [redacted]

November 14, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: Upon receipt of a request for Arbitration, Airbnb credited my account for all outstanding transactions requestedHowever, they still have not provided ample evidence to back up their original monetary claims against me.Until Airbnb updates its Terms of Service to fully document their currently unwritten expectations regarding guest privacy within Shared and Private rooms, they have not fully resolved this issue and this complaint will reflect as such Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/25) */ September 25, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] H Airbnb

Complaint: [redacted] I am rejecting this response because: My issue was never dealt with directly Every representative mis-interpreted what I was asking for, hiding behind policy You have users who are changing their names and ruining apartments and long-standing AirBnB hosts reputations and getting away with it.You should be ashamed of yourself for how you've handled this Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: My account is not the account with the issue or at least so I believeMy complaint was that when I logged into AirBNB it opened someone else' accountI had all his personal information at my finger tips and if that happened to him how many other people is this happening to? I have contacted him in regard to the issues since I was able to see all his informationI want you to understand the severity of this issueI could have taken this mans personal information, canceled his trips, booked new ones, etcPlease understand how severe this issue isI will also be contacting your states Attorney General's Office to explain to situation to them just in case there is anything they can do in regard to the privacy of citizens that has been violated Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2016/01/19) */ January 19th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not notified in the correspondence that I received from Airbnb of any change in their policy as outlined in my initial requestAdditionally, I was not advised of the present policy regarding a guest experiencing violence at the hands of their hostThus, I do not even know if such a policy presently exists I might be willing to settle for ANY written policy regarding violent hosts, but to date am not aware that any existsThus, I do not accept this as a complete or satisfactory response Final Business Response / [redacted] (4000, 9, 2016/01/26) */ We are sorry to hear that the complainant is disappointed in our responseWe appreciate his feedback regarding this matter For more information regarding Airbnb's policies, please see our terms of service: www.airbnb.com/terms We issued a full refund in addition to compensation of $for the hotel We are confident that this constitutes a reasonable resolution to this claim For future reference, our telephone number is available on the booking confirmation and we can be reached at X-XXX-XXX-XXXX, hours a day We wish the complainant the best in his future endeavors Sincerely, [redacted] B Airbnb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] - [redacted]

Initial Business Response / [redacted] (1000, 6, 2016/03/21) */ March 21st, [redacted] Dispute Resolution Specialist Revdex.com Inc [redacted] Suite [redacted] Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] Cordial greetings We have reviewed the facts related to the case number XXXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] B Airbnb

Hi [redacted] , It appears that you are sending referal links to hosts, then becoming a co-host with them Per our policy: "Travel Credits may not be earned by creating multiple Airbnb AccountsTravel Credits accrued in separate Airbnb accounts may not be combined into one Airbnb account." When a new account is created and that referral account is linked to you, via co-host for an example, then the credit is no longer available Please see our full list of terms: [redacted] Be well, ***, Airbnb

Initial Business Response / [redacted] (1000, 5, 2015/08/11) */ August 11th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have received the complaint XXXXXXXX and are currently reviewing the claim and considering the proposed resolution We require more time to properly assess the claim and will follow up with a response as soon as possible Thank you for your continued patience Kindly, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Will be waiting on your decision Final Consumer Response / [redacted] (4200, 11, 2015/08/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I strongly believe that the fees in amount of should be taken off of my accountI would not accept any other resolutionFor each reservation I get approximately $45.it means that I had to host different people basically for free to make up those feesEspecially when I was told by customer service that fees will not be imposedI had to inconvenience myself and my family, wash sheets, provide coffee and vine for nothing, so Airbnb can put my honestly earned money in their pockets not doing nothing for it and deceiving me by taking my payout Final Business Response / [redacted] (4000, 13, 2015/09/10) */ September 4th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/05/18) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] C Airbnb Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/05/21) */ 5-20- Sent via email: Good morning Ms***, Thank you very much for your response I can report that yesterday I received an email from airbnb informing me of a $credit to my cc accountI checked with my cc company and they confirm the credit I am very grateful for your support in this matter