Airbnb

Complaint: [redacted] Hello and thank you for your message I have tried calling into Airbnb several times and have been told that trust and safety has put a hold on my profile They said that I was supposed to contest information attached to my name that was sent to me back in I unfortunately never received this request nor do I know what would be showing up against my name that would prevent me from being on the site My email is [redacted] and my phone number was [redacted] This was all going back to There’s only one [redacted] who exists as well That’s meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I DID NOT RECEIVE ANYTHING FROM AIRBNB REGARDING THIS MATTER Please close this case and document it as unresolved! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because I am looking for the refund which I paid for my stays because of Airbnb's faultSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: they have not offered a responseI would like to know why a woman reserved a place listed on Airbnb but paid for it outside of Airbnb, violation of the TOS got a refund after she discovered the listing was a fakeShe paid no money to Airbnb but they still have her a refund But when I use $gift cards issued by Airbnb and confirmed as payment methods by Airbnb, cards that Airbnb pays [redacted] to deliver, the company Airbnb pays to provide their almost all of its cloud computing, database management, payment processing and more, the company that Airbnb pays to sell it's gift cards, to pay for a reservation, Airbnb fails to apply the Airbnb confirmed payment to my reservation causing me to lose my place to stay and be stranded on my BIRTHDAY because Airbnb has locked my account after being lied to over and over again I can't get my money back or be allowed to use them for Future tripsIs it because I didn't miss out on buying an overpriced wedding dress? Or because I didn't go to the mediaI can't do anything about the dress but I can contact the mediaIt's what I did for a living before being run over by a lb SUVHappy to do it ISincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: there was nothing to thier communicationSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Airbnb did not live up to their own policies and procedures nor do they accept responsibility for their properties to adhere to their contracts with them The customer suffers and Airbnb, by their non-response, is showing their true corporate character This should be a warning to anyone using their ‘service.’ Stay in their properties at your own risk - pictures don’t reflect the actual property state or conditions, managers can be untrustworthy and Airbnb takes no responsibility for quality control, safety or contract fulfillment by their managersSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Airbnb closed a case and violated my rights as a costumerSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:(the following is my response to ' [redacted] 's' reaching out to me on 1/23/2018) Sure - I have heard that legalese party line from (now) four Airbnb representatives, but your falling back on this (yet again) does not exonerate Airbnb from its complicity in the practices of advertising and failure to disclose truthfully about your independent agents' properties The timing of your 'defense' is equally illegitimateTrue, I did email [redacted] when we first discovered that her rental property was an unmitigated dump in a sketchy area of [redacted] ; I did so hoping to 'resolve' our transactional issue without engaging anyone else, namely Airbnb talking heads and lawyersIt was [redacted] who chose to escalate my complaint by notifying you of my supposed 'blackmail' attempt And so, your refusal to post my truthful review of [redacted] s' rental property on the Airbnb website - especially in light of the fallaciousness of her online claims of her property's 'quality' and 'location' - does not fit your legal backpedaling: you are using my genial offer to resolve a dispute before the fact, which was outrightly ignored and refused, to validate why you will not post my review after the fact [redacted] chose not to take me up on my offer to resolve privately, so you can not use that denied offer as a reason not to publish my reviewHad she accepted my offer - and then seen it as 'blackmail' - then you would have a leg to stand onAs it is, you cannot have both sides Keep trying Sincerely, Sincerely, [redacted]

July 18, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, they indicated that I have to wait up days before I can get the refundMay I request to extend your waiting period to days as well before closing this complaint? Sincerely [redacted] Sincerely, [redacted] ***

Please note that the "Listing on site at time of booking" fraudulently conceals that the booking is for Unit A, and instead misleads the guest that the booking is for the "entire home" It is only after booking that the "Booking Receipt" indicates that the booking is actually for Unit A (not an entire home) "Revised listing after booking" shows the listing that the host now uses to describe the property, specifically disclosing the exact material information that was fraudulently concealed from me at the time of my booking

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of July 13, We regret any inconvenience that this process may have caused and we wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: My listing had to be blocked during a prime time period (Spring Break) where I lost quiet a bit of incomeFor the very reason of, the listing kept advertising & continued to remove the price I would input! The listing was advertised at an extremely low price & even with the help of there managers, setting the price at what I wanted, the listing wouldn't remain at my asking price! Some how, they claimed to not have an explanation for it! I would get a slue of calls, for quiet naturally everyone wants to rent a complete private exclusive apt $31-$a day! It doesn't matter to AIRBN because they will get paid no matter what! My qualm is, if they can't explain it, it could happen again! Even if I do create a new listing, which is what there solution to the problem wasI plan on going over to VRBO, Vacation Rental By Owners, I can't and will not continue to contribute to an agency which whom I question there integrity! To anyone reading this beware! Sincerely, [redacted] ***

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issue Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: This is a bold faced lieDanelle [redacted] has never sent me any correspondenceSincerely, [redacted] ***

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 23, We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors [redacted] Airbnb

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 23, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

May 25, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: I have not receive a phone call or a an apoligySincerely, [redacted]

Complaint: [redacted] Below is the additional information the airbnb has requested Email: [redacted] Our phone number: [redacted] The reservation was under the name: [redacted] The code we received in response to our reservation was [redacted] The name of the owner of the rented room is [redacted] Her address is [redacted] All this information was provided in our original complaint except for our phone number Please send this additional information back to Airbnb and request our entire reservation money back Sincerely, [redacted]