Airbnb

November 20, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Regrettably, we are still unable to locate a profile with the updated information provided within the complaintIn order to proceed with our review, please confirm and then provide the email address, telephone number, account name and/or reservation code associated with this issue Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On January 24, Airbnb sent the following to the guest: “Hi ***, My name is [redacted] and I am a supervisor on Airbnb's Trip Experience teamI wanted to follow up with you regarding your Revdex.com case [redacted] Thank you for your detailed feedback First, I'm sorry for this experienceI do wish there was a way for you to see the balance on the gift card before inputting your credit card information, but there is no other way To add a new gift card to your account, go to: [redacted] , click Redeem a Gift Card and enter your code Please let me know if you have any questions Best, [redacted] ” To date, we have not received a response from the user Best, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: There information on the website is unclear and when I did a chat with Airbnb before sending the money, I was assured my reservation was good and there should be no problem They have very low security on their website if there is a constant problem with hackers I want my money back due to their negligence of providing a secure website.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/16) */ date [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #insert number Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXX and considered the proposed resolution In accordance with our privacy policy, I have reached the complainant directly to address her concernsWe have issued our final decision at this time We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] B Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Airbnb emailed me saying they has issued the refund for the [redacted] reservationThey refunded me an additional $This however, is not the amount reflected in the actual receiptAirbnb is looking at the amount I originally paid to say in a listing, not the difference between that amount and the cost of the listing I ended up staying in (which I only did because I was assured I would be refunded the difference)I was charged an additional $to stay in the second listing, the North Beach Flat, I was then refunded $by Airbnb, which left a $differenceOn September 16th I was refunded an additional $I am still left with a difference of $I am happy to resolve this issue with "a full refund of the difference in pricing," as the customer service representative stated she was giving me in her email on Sept.16; that full difference would be an additional $ Final Business Response / [redacted] (4000, 9, 2015/09/25) */ 09/25/ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, ***, Airbnb

Revdex.com Inc [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

We are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have caused We wish the complainant the best in his future endeavors Sincerely, [redacted] Airbnb

May 30, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of April 20, We regret any inconvenience that this process may have caused and we wish the complainant the best in them future endeavors [redacted] Airbnb

September 3, [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant on today to address her concerns We regret any inconvenience that this process may have caused the complainant and we wish her the best in all her endeavors Sincerely, [redacted] Airbnb

Initial Business Response / [redacted] (1000, 7, 2015/05/21) */ [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case #XXXXXXXX Dear Ms***, Cordial greetings We have received the complaint XXXXXXXX and are currently reviewing the claim and considering the proposed resolution We require more time to properly assess the claim and will follow up with a response as soon as possible Thank you for your continued patience Kindly, [redacted] C Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) they are doing what they did to me Stallinggggggggggggggggggggg Final Business Response / [redacted] (4000, 11, 2015/05/31) */ On May 21, we reach out privately to the complainant confirming that the decision regarding his account is final We apologize for any inconvenience this may have caused and wish him all the best in the future Sincerely, [redacted] C Final Consumer Response / [redacted] (4200, 13, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We believe we have been targeted by an agent representing airbnbHis first letter to us states they are not happy with our closing on the SabbathThat we should try to find a "work around" to our religious observance of our Sabbath We do have in place a clear response to action on our phone Machine for the SabbathNot being satisfied with that, We were told "other orthodox Jews get around the problem"(sic) Please read their answer to that below "This business decision is exercised at our sole discretion, as dictated by our Terms of ServiceWe are not obligated to provide an explanation as to the action taken against your account, nor are we liable to a user in any way with respect to deactivating or canceling his or her account." We apologize for any inconvenience? (Pulling the financial carpet from under elderly Orthodox Jews practicing their religion.) This may have caused and wish you all the best in the futureFor more information about account deactivation, visit https://www.airbnb.com/help/article/ Best regards, [redacted] www.airbnb.com/help

Initial Business Response / [redacted] (1000, 7, 2015/11/24) */ November 24th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms [redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution A full refund was processed for the complainant on November 5th, I have reached out directly to the complainant to address his concerns on November 24th, We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb

February 28, Revdex.com Inc [redacted] Oakland, CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

August 4, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc[redacted] ***Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response.On June 29, [redacted] sent the following to the guest:“Dear Ms [redacted] ,Thank you for your messageWe understand your situation and must refer you back to our prior communication on disputing the information we’ve been providedPlease initiate the dispute process directly with the consumer reporting agency as outlined in the previous email.Should you move forward with a dispute of the information contained in the report, you'll need to reference Application Unit ID #: [redacted] Again we ask that you follow the instructions provided in our previous email.As per our Terms of Service, [redacted] reserves the right to make the final determination with respect to such mattersWe apologize for any inconvenience this may have caused and must inform you that further account support will no longer be available until an official dispute has been opened and resolved via the information providedThank you for understanding and kind cooperation.Best regards,***” We have issued our final decision for this case and we will disengage from further discussion on this topic.Best, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ December 18th, [redacted] Dispute Resolution Specialist Revdex.com Inc Broadway Suite Oakland, CA XXXXX Re: Case # XXXXXXXX Dear Ms[redacted] , Cordial greetings We have reviewed the facts related to the case number XXXXXXXX and considered the proposed resolution In accordance with our privacy policy, I followed up directly with the complainant on December 18th, to address his concerns We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Where is the response they sent? They told us they followed up on the 18th but we didn't receive anything...why didn't they just post it on Revdex.com??? Final Business Response / [redacted] (4000, 9, 2015/12/31) */ The complainant is not the accountholder of record We have reached out to the accountholder of record to the email address on file as December 18th, We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb Final Consumer Response / [redacted] (4200, 11, 2016/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The account holder never received anything from Airbnb on December 18th

Complaint: [redacted] I am rejecting this response because: We want to continue to have this complaint reviewed and we want to be paid the $owed to usWe have provided the necessary details that Airbnb is requesting so they can check on this case from their endAs stated in our initial complaint, Airbnb guaranteed that this couch will be protected under their host guarantee for any damageWe were there at the time of cheand we were there at check outIt was not damaged before check in when we were there, and it was damaged at check outSo we immediately filed the claim at check out that the guest damaged the couchWe have proof of which guest did itThis should not have been denied, we are owed $1100.Sincerely, [redacted] ***

Revdex.com Inc [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and appreciate your feedbackI will pass this along to the correct team Best,

December 13, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response On December 1, Airbnb sent the following to the guest: “Hi ***, We noticed you made a reservation using an Airbnb coupon that was issued in errorAs a result, we’ve canceled the reservation made with this coupon code and encourage you to rebook with your hostWe apologize for any inconvenienceIf you need assistance, please visit our help center Thanks, The Airbnb Team” We will not be able to move forward with your request to reinstate this reservationYou are able to book a new reservation on AirbnbFor your convenience, I have also attached the Airbnb customer service phone number: +1- [redacted] Best, [redacted] Airbnb

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