Airbnb

Complaint: [redacted] I am rejecting this response because: please check documentation I did provide pictures And I think documentation I provided is enough to fix this problem And also the reviews hold the airbnb accountable as they need to deactivate the listings found to be troublesome with bugs I called community and got info that apartment was still being sprayed over I have talked to community office and they said it gets sprayed every week very dangerous for asthma patient like my mother hope airbnb understands the impact on my mothers health Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: same copy paste reply Sincerely, [redacted] ***

Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Renea Airbnb

[redacted] ***Re: Case # [redacted] Regrettably, we are unable to locate a profile or reservation with the information provided within the complaintIn order to proceed with our review, please provide the email address, telephone number, account name and/or reservation code associated with this issueSincerely, [redacted]

An Airbnb supervisor reached out to the complainant on May 6th, to address his concernsWe have issued our final decision at this time We regret any inconvenience that this process may have caused the complainant and we wish him the best in all his endeavors Sincerely, [redacted] Airbnb

We are sorry to hear that the complainant is disappointed in our response. We regret any inconvenience that this process may have caused. We wish the complainant the best in their future endeavors. Sincerely, [redacted] Airbnb

February 24, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: you have not explained what I did to violate any terms I've never even used the services Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 12057261, and find that this response is the only one I will getOnly satisfaction has already taken place by myself by canceling my account a few days ago since I saw another breach from CaliforniaHmm, any coincidence? Security, safety and business practices are still in question with this company This alone should be a greater concernI will continue to have my credit monitored and stay vigilant with the data that was illegally accessedI wish YOU the best in your "future endevours" as I imagine they will be lacking that same security as they do todaySincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it doesn't address anything I requested.Sincerely, [redacted]

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of May 23, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Complaint: [redacted] I am rejecting this response because: I still have not received the refund for the service I paid for but did not use and was forced to cancelI am requesting a full refundI do not find a $credit (which is less than half of the refund I am entitled to) satisfactory because the company is not one that I will ever use again A credit to use their service again, or anything other than a FULL refund is not satisfactory for a reservation that was purchased but never used because I was forced to cancel by the host and the case manager Sincerely, [redacted] ***

December 8, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

Complaint: [redacted] To whom it may concern, We are rejecting this response based on, The facts With all due respect, by now it should be unmistakably clear to anyone looking at this case that based on the message exchanges on the Airbnb platform and the Guest's "review" THAT HIS REASONS FOR CANCELLING HAD NOTHING TO DO WITH HIS ABILITY TO ACCESS OUR UNIT PERIOD In spite of the reasons provided none of the explanations or reasons given had anything to do with our service or our units(Please note the Guest's open recognition that he was not certain if he even attempted to enter the right unit!) Allowing canceling Guests that never visit the booked premises to review their Hosts There is a glaring issue with Airbnb's new policy that allows cancelling Guests that never visit the booked premises to review their HostsIT IS A HIGHLY OBVIOUS ISSUE ON THE AIRBNB PLATFORM AND IT MUST BE FIXED Once again, by now it should be unmistakably clear to anyone looking at this case that based on the message exchanges that THE GUEST DID NOT ACCESS THE UNIT HE BOOKED Therefore, any kind of opinion provided on the cleanliness and value (or any of the other parameters concerning our unit) is false Up to this point, Airbnb is allowing Guests with no physical experience with the units to leave public "star ratings" on parameters they had no experience with and even in cases like these where the Guest openly recognized to us over the phone that he realized that the unit's location was not convenient for him and that was his reason for cancelling These policies damage the online marketplace trust and discourages further investment opportunities This case is crystal clear and Airbnb has attempted multiple times to dismiss the issue, to make us responsible for what happened (charging us the full amount of the reservation cost), and has let the Guest issue comments and star ratings on our public profile However, sadly, this is not a one-off issueWe are members of an online group with over 4,Airbnb Hosts around the world and there is a generalized outrage over the way Airbnb has been handling issues like these There are many wonderful Hosts around the world who have experienced similar defamatory comments by Guests on their public profiles and that have lost their "Superhost" status over these kinds of issues with severe financial implications We encourage government and unbiased agencies (like the Revdex.com) to look into these matters as it severely damages the trust of online transactions and it discourages investment opportunities in this sectorNest Away Vacation Homes has also reported this matter to the Federal Trace Commission (ID [redacted] ) and is open to provide further documentation to prove the comments provided Sincerely, Nest-Away Vacation Homes

Since the time of the complainant’s rebuttal, we have addressed the complainant’s concerns to the email address on file for the applicable profile, and resolved this matter as of March 4, We regret any inconvenience that this process may have caused and we wish the complainant the best in her future endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] Re: Case # [redacted] We appreciate the time you’ve taken to share your concerns with our team and are sorry to hear that the complainant is disappointed in our response We regret any inconvenience that this process may have caused Best, [redacted] Airbnb

May 31, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

April 21, Revdex.com Inc [redacted] Oakland, CA Re: Case # [redacted] We have reviewed the facts related to the case number [redacted] and considered the proposed resolution In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb

October 23, Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] We have reviewed the facts related to the case number < [redacted] > and considered the proposed resolution In accordance with our privacy policy, I reached out directly to the complainant today to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors Sincerely, [redacted] Airbnb

Revdex.com Inc [redacted] , CA [redacted] Re: Case # [redacted] In accordance with our privacy policy, an Airbnb representative is following up with the complainant directly to address their concerns We regret any inconvenience that this process may have caused the complainant and we wish them the best in all their endeavors [redacted] Airbnb