Airco Service Inc

Complaint: [redacted]
I am rejecting this response because:again, this is a lie.  My mother, Mrs. [redacted] is in the late stages of dementia and doesn't answer the phone.  Also, a full refund was promised.  
Sincerely,
[redacted]

[redacted] and his installation team just finished a 2 day project at our home. They were very professional, courteous, knowledgeable and respectful. They did a great job and we couldn't be more pleased.

Just completed the installation of a new Lennox system in our home this afternoon...our Airco Service Pro ** did a great job...[redacted] came out and provided us with a detailed estimate which included four equipment options...once we made a decision the job was scheduled immediately...** and his assistant arrived on time and started to work immediately...they worked all day and told us they would return the following morning to complete the work...the next morning they arrived on time and finished just after noon...the new system is cooling nicely and it's super quiet...the old system was removed, taken away and our home was left clean and neat...we've known the Boyce family for many years...this is the second system we have purchased from Airco...they've provided excellent service through the years and done everything they promised...we have and will continue to recommend Airco to everyone...we couldn't be more pleased...thanks!

My A/C went out in the afternoon of the last warm day of the season. I am a maintenance customer of Airco and called for service. They were booked for regular hours, but were scheduled as soon as possible. They arrived shortly after 5, quickly diagnosed and fixed the problem (a faulty capacitor on the compressor), prepared the invoice electronically (with the discount) and were on their way in no time. Thanks to [redacted] and [redacted].

My heating system was serviced by [redacted] V. of Airco Service Inc., and I am very pleased with the way [redacted] explained everything to me very patiently. He installed my CO alarm, put in a new filter, and checked out the furnace to make sure everything was working correctly.

[redacted] was our service call technician. He was most helpful and took the time to explain the air filters that our unit uses. He also showed me some additional features on our thermostat.

I called for [redacted] Tuesday 3-23-16 and was told by Mrs [redacted] that she was in Ireland I told her that we would refund the 65.00 dollars as requested
she stated that, that would be fine, I have not had any communications with [redacted], [redacted] our plumbing supervisor has  been dealing with this.
I have meet the request made on the initial complaint as requested and now it changes. I talked to the [redacted] and this was resolved.
 
MATTER RESOLVED PER REQUEST
 
 
[redacted]
Airco Service Inc.