AIY Properties, Inc.

AIY Properties has not accepted responsibility in their lack of action in fixing their pest problems, that "they take very seriously"Last night I came home, went to unlock my front door and there It Was another Cockroach!! Last Monday August 1st, the sent their "manager exterminator Jason" who reported "no activity", he was there for two minutes & put a piece of bait down in the bathroom and the kitchen-real advanced treatmentAIY Properties has since claimed to treat the building, but has yet to do soAIY Properties response of my place being cluttered, which made it "my fault" the exterminator & AIY Properties hasn't done THEIR JOBTake off our rent & do YOUR JOB!! We have contacted an attorney and put a letter in to a local news outlets

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I do not agree with any of this letter the stove still fits not work she failed to mention that in the letter I only get issued addressed when I call the City because the maintance man on call the days I had issues was told NOT to respond to my emergency calls The electrical I'm sure is the problem because the stove is still not working , I was never told what kind of bug the little blab bugs we're They have always been told they can endure until I had the last set of problems were they didn't do anything if they did they would of know that sockets needed to be replaced So no the issues have not been resolved nor have I spoke with the manager of the property which I left several message for , *** ***

In the complaint, Mr*** noted a maintenance concern with the plumbing in his apartment. On 4/30/18, Mr*** placed a work order for a slow drain. Maintenance staff snaked the drain the same day and the tub was draining without hindrance. On Saturday 5/5/18, the resident in
apartment 1800-called about a flood from the upstairs apartment (Mr*** unit). The office staff attempted to contact Mr***, however, the phone number on file was no longer working. The office staff contacted the on-call maintenance tech to be on standby if help was needed. The property office called Mr*** prior roommate for a valid phone number, but he did not have one. Mr*** never contacted the office. Since they received no response from Mr***, a member of the property office quickly went over to his apartment to determine the issue and to attempt to mitigate the damage to the apartment below. Upon knocking on the door the office staff was greeted by a guest of Mr***. The office staff inquired if the guest used the bathtub and the guest denied using the bathtub. We asked for permission to see where the water was coming from in the apartment that was flooding the apartment below. The guest granted permission to enter. Upon inspection of the bathroom it was found to be humid and there was water all around the bath as if someone used the bathtub. The bathtub was empty and the water was draining. A work order was placed by our office staff on 5/for a maintenance tech to determine the cause of the flooding in the apartment below. Mr***’ guest was instructed not to use the bath until Monday, 5/7/18. On 5/7/18, a plumber would be able to inspect and make the appropriate repairs to correct the issue. Typically a repair of this nature, using the feedback from Mr*** guest statement of not using the tub, would lead to major repair often disturbing multiple residents in adjacent apartments. On Monday, 5/7/18, the maintenance tech was issued the work order for the repair in Mr*** apartment. The maintenance tech attempted to contact Mr*** via the phone number in our system, which was not working. The maintenance tech placed a hour notice on the door to enter on Tuesday, 5/8/ On Tuesday, 5/8/18, the maintenance tech entered the apartment and discovered that the bathtub overflow was slightly loose, so he tightened the overflow. Mr*** or his guest most likely took a bath and filled the tub too high causing water to go down the overflow. Seeing the amount of water that was in the apartment below it is highly likely that the person using the tub was continuously running the water and using the overflow as a drain while they were in the tub or preparing the bath. If Mr***’ guest would have indicated that he used the bathtub, as he did, a repair could have been made immediately that would not have caused any inconvenience to Mr***. In addition, residents are required to update our office with the most current contact information in case of emergencies, such as the one laid out above. Our systems have now been updated with the correct phone number for Mr***

Revdex.com Case # ***Submitted by: *** ***AIY Response: In his complaint, *** *** requested that he be refunded for his June late fee and that the July fee also be waived Per review of his ledger, the June late fee (which he paid for on 7/3/15) was credited back on
7/9/ Our system does not show that he was charged a late fee for July Therefore, his ledger currently reflects a credit balance of $ We apologize for any confusion caused over the charging of late fees in his case, but it does appear that *** ***’s ledger is now accurate and in line with his expectations/desired settlement

Revdex.com Case # ***Submitted by: *** ***AIY Response: In her complaint, Ms*** makes note of the leak in her unit She is correct that we have spoken with her several times and we have made multiple attempts to address the leak The underlying issue is the cold
weather We cannot permanently fix the problem on the roof until the spring when the cold weather breaks Until that time, we have patched the area externally as a way to resolve the matter That said, we realize it is only a temporary fix so we will continue to do so (as needed) until we can put that permanent fix in place As for the interior issues, we performed an inspection and did not see any mold However, we are going to install a device to catch any water that should come into the unit We apologize for the inconvenience Ms*** and her family have experienced over the pace of our repairs Unfortunately, the time of year plays a major factor in our ability to completely resolve the issue While we have put in measures to address her issues in the meantime, we encourage her to continue working with the property office if she has any further questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For
your reference, details of the offer I reviewed appear below
The law is clear that security deposits may not be kept in Lou of any rent paymentsThey may build me and or Sumi in small claims court for the rentHowever my security deposit is a separate entity from the rent
Regards,
*** ***

Revdex.com Case # ***Submitted by: *** ***AIY FollResponse:We understand that Ms*** is upset, but we have, and will continue, to work with her regarding the issues she has experienced Prior to transferring to her current unit, she was given the opportunity to end the lease early on her previous unit, however she declined and signed a new month lease in a new unit The new unit was free of bed bugs when she moved into the unit in June Her call in December was the first report of this issue That said, regarding the various communications between Ms. *** and the property, our records indicate that during a conversation with her on 1/15/16, she refused our request to treat her unit on 1/18/ We followed up with her again on 1/18/and that is when we were granted access to her unit for the following week (1/25/16) Treatment was completed on 1/25/16 and the scheduled follow up treatment was completed on 2/9/ The exterminators reported no sign of live bed bugs during their treatment visit on 2/9/ That said, per policy, a third visit has been scheduled for 2/19/ This has been communicated to Ms*** Again, we understand that she is upset, however we are actively working through our protocols to address her issues We do take her issues seriously, and with her continued cooperation, we will work to rectify this situation

Revdex.com Case * ***Submitted by: *** ***AIY Response: In her complaint, *** *** questions several of her move out charges and requests copies of the photos taken to support the charges After reviewing the photos and the move in sheet, the cleaning charges
appear to be valid There is a decent size circular spot on the carpet The move in sheet did not state such a spot was present when she moved into the unit The only note made about the floor/carpet was that it was “not new” Had that spot been observed, it would have been noted on the sheet For background purposes, we provide this sheet to tenants when they first move into a new unit to give them the opportunity to point out any pre-existing issues with the unit This is done to protect both the tenant and AIY After tenants move out, AIY uses a carpet cleaning service, when needed, and they charge a flat fee of $120, which is passed on to the tenant We appreciate *** ***’s efforts to address this matter herself, however additional cleaning was deemed necessary The same goes for the appliance cleaning We will provide photos, as requested We encourage *** *** to contact the property office with any future inquiries

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
Once again dry wall was not replaced in bedroom at all and there right I'm tired of calling there office regarding this matter so I will let the courts deal with it thank uNever spoke with the property manage or anyone after the matter because no one bothered to even come and check up on what was done it's irritating and sounds like a nagging tenant to have to keep calling over and over again about a matter that should have need done right from the get go so let the courts dealAnd if they think this dry wall is replace we will let the judge decide from the video and the pictures that I took while the work was being done and the judge will clearly say he did not replace any dry wall at allThank u

Revdex.com Case # ***Submitted by: *** ***AIY Response:In the complaint, the resident notes an issue with the repair work on her refrigerator, aswell as issues with her stoveThe property office reported that the resident initiallycontacted them on Sunday, 7/10/regarding a refrigerator
leakWe only take emergencycalls on Sundays and this issue would not be considered an emergencyThat said, we didcontact the individual “on call” and he was able to visit her unit that same dayHe notedthat the seal and gasket needed to be replacedUnfortunately, nothing more could be doneuntil the following business day, Monday 7/11/Maintenance went back to the unit onMonday and did check the drain lineThis is part of our standard protocol on reportedrefrigerator leaks, as we want to ensure the drain line is not cloggedWe confirmed it wasnotThe replacement parts had to be ordered and arrived on Tuesday, 7/12/The newparts were installed on Tuesday, which was a few days after the issue was initially reported.It should be pointed out that during this time, there was no risk of losing food as long as thedoor was kept closedThere was a small gap, but the door could still be closed and therewas no risk of internal air flow causing loss of foodAs for the stove, we have looked at itmultiple times and there are no issues with the stove, as far as we knowIf the residenthas further issues or concerns, she is encouraged to contact the property office and we willwork to resolve them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. If you look look at previous payments I've made , I've paid on the 2nd before and no late fee was applied The only reason it was applied was because I had to wait til the 4th I sure there are records of my payments SPECIFICALLY THE ONES PAID IN FULL ON THE 2nd OF THE MONTH
Regards,
*** ***

In the complaint, Ms*** makes note of health concerns. She notes that both her employer, as well as her doctor recommend she vacate her apartment as a result of these health concerns. We do take such issues very seriously and have reached out to Ms*** to schedule a follow up meeting to further discuss her situation. During her visit with us, which is scheduled for Wednesday, 5/16/18, we will have her sign a reasonable accommodation form that we can send to her prescribing physician. If the prescribing physician confirms the information put forth by Ms***, and they sign the form, AIY would terminate her lease agreement. We are sorry to hear about the health issues she noted in her follow up response, and we are happy to work with her on a resolution

Revdex.com Case # *** Submitted by: ** *** AIY Response: In her complaint, Ms*** makes note of several concernsRegarding the refrigerator, a work order was created on 6/5/to address that issueA new gasket has now been installed to fix the leakAs for the dog issue, Ms
*** is correct that we do not allow pets on the propertyBased on her comments, we have attempted to contact Ms*** via phone and email to get additional information on this situation, however, we have not been able to reach her as of yetWe will continue to work with her to get this resolvedFinally, regarding the bed bugs, on 6/6/our regional manager dropped off the prep sheet to aid in helping Ms*** get her unit ready for treatment, which was treated on 6/9/As per our protocol, we will perform a follow up treatment two weeks later on 6/23/We take such issues very seriously and will work with Ms*** to see that those issues are remediedFinally, we are sorry for her frustration to speak with property managementThe office number is forwarded to a phone that is monitored by several individuals throughout the dayThe voicemail for that number specifically states what type of message to leave to ensure residents receive a proper responseIn the event of an emergency, we also have an emergency maintenance line in place to handle such issuesWe have reinforced internally the need to monitor that line on a regular basis and ensure resident issues are being handled in a timely mannerOverall, we are sorry she has had these issues, but we are working to ensure everything is addressed as quickly and completely as possibleIf she has any further new issues or remaining concerns, we do encourage Ms*** to contact us so we can assist her

(The following was copy/paste by Revdex.com staff - LST)***In his response, Mr*** states he provided police reportsThe property office states no police reports have been turned inThat said, even if reports were turned in, the reports would need to have charged the other party with an offenseRegarding security, they have reported back to the property office that they have heard nothing of concern from the unit above Mr***We have informed Mr*** that we need a report charging the other party, however, he has not provided such a reportWithout a report that charges the other party, we are limited to sending the other party letters and talking with themAs stated in our initial response, we have done both of those actionsRegarding the carport, we do have more units than we have carportsWe apologize for the mon the carportHe would have been on the “wait list” for when a carport becomes availableRegarding the refrigerator, maintenance did attempt to fix his original unit on several occasionsEach work order was addressed within hours, which is our policyThat said, the fixes did not permanently resolve the issue so we did ultimately replace his refrigerator with a new one. The new unit is slightly smaller than standard due to the configuration of the kitchen. Overall, in reviewing our system, it appears all maintenance work orders were addressed within several days (or less)We are sorry that Mr*** did not more fully enjoy his tenancy, but we did try to provide him with information on the noise concerns, as well as timely responses on maintenance issues

Revdex.com Case * ***Submitted by: *** ***AIY Follow up Response:AIY has spoken with the other party regarding this matter Both sides agree that neither party can confirm that proper notice to vacate the apartment was provided as required per the lease agreement As a result, both sides have agreed on a compromise to cut the tenant’s final balance due to AIY in half The tenant has agreed to pay this amount Once payment is received, AIY will close out her account, send a closing statement, and the tenant will have no further payment obligations to AIY

---------- Forwarded message ----------From: Date: Fri, Jul 11, at 2:PMSubject: RE: [FWD: You have a new message from the Revdex.com serving Greater Cleveland regarding complaint #***.]To: *** *** Hi ***,Getting back to you on the comments below Here is our response...The property provided me with some feedback, relative to the comments you shared below When Ms*** initially moved in (end of April), she requested a new refrigerator and stove The property manager noted that her appliances were not new, however, they were fully functional So, while they may look "dated", there was nothing wrong with them and we informed Ms*** at that time that we would not be replacing them On 6/8, Ms*** put in a work order for a new refrigerator, stove and dishwasher While we had already addressed the refrigerator and stove, the dishwasher was new We did neglect to follow up with her on this point and we do apologize for that That said, as a result of this issue being brought back up on 6/(per your note below), I shared the feedback with the property The property manager and the maintenance manager personally went to Ms*** unit on 6/to inspect and test the refrigerator, stove and dishwasher (we received Ms*** permission to enter her unit) The refrigerator and freezer were operating at operating temperatures, as was the stove/oven With respect to the dishwasher not functioning, the property manager and maintenance manager reported back that the dishwasher had freshly cleaned dishes inside It would appear the dishwasher is functioning properly as well We do apologize for the delay in responding after the work order was placed on 6/8, but our testing confirmed that all appliances are functioning properly If Ms*** has any further concerns, we would ask that she work through the property office to get them resolved. Please let me know if you have any questions or comments.Thank you!Ed A***AIY PropertiesSummit Park Dr#645Independence, OH 44131Main: 216-264-ext215Fax: 216-264-

The following was a copy/paste by Revdex.com staff-** Revdex.com Case # ***Submitted by: B***AIY FollResponse: We understand Ms*** is frustrated and we apologize for the inconveniences caused by these issues Statements of work that entail the work performed, as well as the employee that performed the work, are normally left behind, except in cases when the resident is home while the work is performed In talking with the property office, someone was usually home at the time any work was completed in her unit However, going forward, the property manager will ask staff to leave these statements of work in the unit after the work is completed, even if the resident is present As stated in our initial response, we have addressed all issues reported by Ms*** with respect to her unit, including follow up visits when additional work was deemed necessary If Ms*** has any additional questions or concerns, we encourage her to contact the property office for assistance and they will be able to assist her

Revdex.com Case # ***Submitted by: *** ***AIY Response: In her complaint, *** *** discusses an issue she has with her lease renewal AIY requires day notice in writing for intent to vacate This is stated in two locations on the lease, which *** *** signed
As she notes below, she attempted to give verbal, not written, notice She further notes that the property manager should have reminded her of this policy It is her responsibility to understand the terms of a lease agreement that she is signing That said, AIY does provide tenants with a renewal notice These notices are reminders to tenants that their lease is expiring and they would need to submit notice in writing of intent to vacate, if applicable, otherwise, their lease is automatically renewed (as stated in the lease agreement) According to the regional manager that recently spoke with her, Ms. Jones acknowledged receipt of this notice, but stated she did not read it As noted, she was automatically renewed and will continue to be charged until a new tenant moves in or her lease expires

Attached is our company response to the above referenced case. Please let me know if you have any questions

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***Everything in this paragraph is a lie nobody tried I e called multiple times before and they are suppose to leave work orders and notes when they enter my property they don't do that the staff do be on the job and I don't need a storage locker to walk on the first floor look over the staircase and see it's flooded Like I said I decline these sorry excuses