AIY Properties, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com Case # [redacted]Submitted by: [redacted]AIY Response:  In her complaint, Ms. [redacted] notes an issue she had with attempting to move into a smaller unit.  In February, Ms. [redacted] did complete a transfer application (which was approved) to move from a three bedroom townhome...

into a two bedroom apartment.  Prior to the scheduled move-in date, Ms. [redacted] requested to see the unit she would be moving into.  We agreed, however the unit was still in the process of being prepared for her.  She became upset over the condition of the unit and stated she was no longer interested in that two bedroom unit.  We assured her that it would be ready by the scheduled move-in date, but she wanted to see a different unit that was complete.  Therefore, we showed Ms. [redacted] a one bedroom unit was that ready for move-in.  She stated that she would accept this one bedroom unit.  The following day, Ms. [redacted] contacted the property office and stated she wanted a two bedroom unit.  Unfortunately, the two bedroom unit we were preparing for her had now been rented to another prospect.  She was upset, however, she had previously told us she was no longer interested in that two bedroom unit.  She then asked about moving into one of our other nearby properties.  After some internal discussions, ownership waived the need for a second security deposit at the nearby property and we would transfer her current deposit over.  Per discussions with the property office, Ms. [redacted] has now moved into an apartment at one of our nearby properties.  We appreciate having Ms. [redacted] as a resident with us.  If she has any further questions or concerns, she should reach out to the property office for assistance.

Revdex.com Case [redacted]Submitted by: [redacted]AIY Follow-up Response:AIY has reached out to [redacted] several times to initiate a discussion on developing a payment plan on her outstanding balance, but she has not responded in a constructive manner.  It is important that [redacted] work with us to develop a payment plan.  Once a plan is put in place, and [redacted] shows a good faith effort to pay it down in accordance with that plan, she will no longer receive eviction notices.  Until such a plan is put in place (and acted upon accordingly), she will continue to receive eviction notices because of her outstanding balance due to AIY.  Regarding eviction notices, the ones she received in April and May were errors on our part, which we do apologize for.  They were the result of transferring ownership of the property.   However, the other notice posted on her door was a high balance eviction (3 day) notice.  Again, without a payment plan in place that works for both sides (and agreed upon monies paid towards this outstanding balance), she will continue to receive these notices.  This is a legitimate outstanding balance that must be repaid.  We encourage her to contact the property office to put such a plan in place.

Revdex.com Case # [redacted]Submitted by: [redacted]AIY Response:  In his complaint, Mr. [redacted] notes that he has not received a spare set of keys for his apartment.  We apologize for this situation, as it appears to have been a miscommunication in the property office.  We did not...

have the keys made when Mr. [redacted] arrived to pick them up.  However, maintenance was immediately contacted after he left the office to make the second set of keys.  They were done and returned to the office that same day.  Subsequently, when Mr. [redacted] called, he spoke with the office assistant, who was unaware that they were available.  We have contacted Mr. [redacted] to apologize for the miscommunication and to let him know the keys are ready for pick up.  If he has not already received them, he should contact the property office.  We appreciate having him and his fiancé as tenants with us and if they have any other questions or concerns during their lease, they should contact the property office and they will be happy to assist them.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have reviewed the response. I don't agree. I received one balance letter via regular mail in April. Each month following there has been an eviction notice taped to the door. I received an eviction notice for April, May and June. These were all taped to the door for all to see. This was well after the rent was paid. I've called the property manager each time and all she would do is apologize with promises that there wouldn't be anymore notices sent. When we met in April there wasn't any urgency in reference to the remaining balance. She simply stated that AIY wouldn't have assessed a fee. It was agreed that I would continu to pay on the balance until paid off. There weren't any set terms. This is why I couldn't understand the posting of eviction notices for all to see when the rent was paid well in advance. If there was a balance notice left, that I could understand. To place an eviction notice when the rent has been paid, that I don't agree with. Eviction means that I have failed to pay my rent as it states. This would appear that she placed the notices trying to be funny. I don't appreciate the unprofessional manner in which this situation has been handled. She would say one thing only to do the opposite. 
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I am not satisfied with there work they did not check back with me to see that, yes they came out but they half did the job all they did was painted and patch over the areas the problem is not fixed meaning soon as the unit above us leak again it's coming back through, on top of them half doing the job maintenance did not treat the black mold area that they want to deny is black mold, and they didn't even paint the wall the same color and it's half way painted a job that a child could have painted that's how bad it is. At this time I'm taking legal actions to help get this problem solved. So. I I'm not happy with what they so call fixing the issue

In the complaint, Ms. [redacted] notes various issues since she first moved into her apartment.  Regarding her move in, she is correct that a delay was necessary.  She was initially scheduled to move in on 10/6/17, however, due to a leak, we needed to reschedule her to a week later.  Ms....

[redacted] moved into her apartment on 10/13/17.  The property office has no notations, nor do they recall, any request for reimbursement for a hotel stay during the extra week.  Further, there are no notations of Ms. [redacted] being unhappy with the apartment itself.  Next, regarding the heating system, our system shows a work order on 12/28/17 for “no heat”.  It was noted during this visit that she had windows open.  No work orders or system notes exist for loud vents.  There was no intent on our part to deceive Ms. [redacted] by showing her one unit and issuing her a different “problem” unit.  Regarding security in the building, we have no record of Ms. [redacted] calling the office for broken locks or homeless people near the building.  We did run into an issue with packages being stolen.  We had several residents contact the office regarding missing packages in March/April 2018.  During our investigations, we did find the note on the front door of the building about unauthorized persons and a suitcase of items was found abandoned in the laundry room.  We inspected all external locks (and again on 5/1/18) and ensured the security camera in the lobby is functioning properly, which it is.  We are continuing to investigate the root cause of this issue, as the safety of our residents and their belongings is a top priority.  Next, regarding any smoke smell, Ms. [redacted] has not reached out to the property office, nor have any other residents, on this issue.  We do allow people to smoke cigarettes in their apartments, but not in the common areas.  Recreational marijuana is illegal and therefore, not permitted.  We would be happy to put out a notice to the building regarding this matter.  Next, regarding work orders, we have several in the system.  On 3/16/18, Ms. [redacted] contacted the office regarding a clog in her bath tub and sink.  The office had someone dispatched to her apartment the same day.  On 3/27/18, a member of the property office left a message for Ms. [redacted] to follow up on this work order.  The property manager recalls a conversation with Ms. [redacted] on 4/28/18 about the tub and sink being clogged again.  During that conversation, Ms. [redacted] did mention that she had called the office a few days/week prior, but had not received any response.  Unfortunately, the work order was not in our system.  The property manager apologized and entered a work order.  Ms. [redacted] did not mention during that conversation that she did not have use of her shower.  Finally, on 3/16/18, a note was entered in the system regarding Ms. [redacted]’s interest in moving to Akron with her fiancé prior to 6/1/18.  The office explained the skip and buyout options available to her.  Ms. [redacted] was interested in subleasing the apartment and not the buyout, however, we do not allow subleasing.  We explained our options and that we had to apply them consistently to everyone.  Ms. [redacted] noted that she wanted to take a week or so to think things over and would call the office back.  We apologize for any inconveniences Ms. [redacted] has experienced during her time as a resident with us.  The office is happy to have additional discussions on her lease options or any other concerns she has regarding her lease agreement or her apartment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com Case # [redacted]Submitted by: [redacted]AIY Response:  In her complaint, Ms. B[redacted] requests reimbursement of her application fees.  AIY screens all potential residents to ensure they meet the necessary criteria as part of the application process.  That screening process consists...

of various aspects, including background checks, credit inquiry, and civil search, among others.  These facts are communicated to all potential tenants.  We also communicate that the application fee is non-refundable, as those costs help cover AIY’s cost to run the various screening checks and searches.  The application form specifically notes the application fee is non-refundable as well, which Ms. B[redacted] signed.  Unfortunately, Ms. B[redacted] did not meet several aspects of the screening process and, as a result, both applicants were denied.  We understand that she is frustrated, but we do communicate the application process upfront in an attempt to avoid such outcomes.

See attached

(The following was copy/paste by Revdex.com staff - [redacted]Ms. [redacted] will be receiving a check in the amount of $680.

(The following was copy/paste by Revdex.com staff - [redacted])[redacted]Revdex.com Case # [redacted]Submitted by: [redacted]AIY Response:  In his complaint, Mr. [redacted] makes note of a leak in his unit and damage it has caused.  The leak was caused by a crack in the kitchen stack, which has been repaired. ...

Further, all drywall and painting associated with the leak has also been repaired.  With respect to the carpeting, our vendor came out to clean the carpet itself, however the underlying padding needed to be replaced.  The new padding is scheduled to be installed on Tuesday, October 3rd.  Property management staff have been in communications with Mr. [redacted] regarding the situation.  We do apologize for the inconvenience caused by this issue and we appreciate his patience while working through the repairs, which should be completed tomorrow, October 3rd.  If he has any further questions or concerns, we encourage Mr. [redacted] to continue working with the property office.

Revdex.com Case # [redacted]Submitted by: [redacted]AIY Response:  In her complaint, Ms. [redacted] discusses her lease terms, as well as several maintenance items.  With regards to her lease, Ms. [redacted] initially moved in with a 13 month lease.  Her move in date was 9/15/12 and her...

lease end date was 10/31/13.  The lease expiration rolls over each year for three years and then reverts to month to month.  Therefore, three years from the initial lease end date above of 10/31/13 is 10/31/16.  She has not come into the property office to sign a new lease agreement or any lease addendums since her initial move in.  Regarding the maintenance items, the references made date back nearly three years (lack of heat, hole in wall, and dirty carpet).  Our system shows no evidence of maintenance requests made for any of these items.  We are certainly willing to address all such issues, but we must be made aware of them.  That said, once these issues became known, we created work orders to address each item.  Regarding the heat issue, our maintenance tech tested the unit (in the presence of the city inspector) and each room was at 74 degrees.  It was agreed there was no issue with the heat.  With respect to the hole in the wall, that was repaired once we became aware.  Finally, a work order has been put in place to address the dirty carpet.  The property office is there to assist Ms. [redacted] with issues such as these.  Once we became aware of them, we worked to address them.  Again, as for Ms. [redacted]’s desire to vacate her unit, she may vacate her unit at any time, however, she will be responsible for the monthly rental amount until the end of the lease term (10/31/16) or the unit is re-rented, whichever comes first. This is clearly stated in the lease agreement.  We encourage her to continue working with the property office if she has any further questions or concerns.

(The following was copy/paste by Revdex.com staff - LST)[redacted]In his complaint, Mr. [redacted] makes note of noise issues with the resident above his apartment, as well as an interest in terminating his lease agreement prior to the lease end date.  AIY does not condone any conduct that disrupts our...

resident’s right to peaceful enjoyment and we take all such matters seriously and do everything we can within our rights under the law to correct the situation.  That said, noise issues can be difficult to prove and courts require us to supply police reports that substantiate the claim as evidence.  Without police reports charging the other party, our options are limited, which we have expressed to Mr. [redacted].  All we are able to do is send letters and discuss the situation with the other party in an effort to remedy the situation, which we have done.  We apologize for the inconveniences, but as stated above, without him obtaining a police report that substantiates the claim, we are unable to do anything further.  Regarding his request to terminate his lease early, he did contact the property office about ending his tenancy early.  The property office provided him with his options, which includes a buyout option that equals three times your monthly rent amount and forfeiture of security deposit.  As noted in his complaint, Mr. [redacted] was not interested.  At this point, we have made Mr. [redacted] aware of his options and he can contact the property office to discuss further.

(The following was copy/paste by Revdex.com staff - [redacted]AIY Follow-up Response:  Per the lease, page 1, section 4, "...rent described above is not paid for by the first (1st) day of each and every calendar month, Tenant agrees to pay Landlord as and for additional rent for such calendar month, a late fee in the sum of $50.00." However, due to the circumstance, management has agreed to apply a one-time courtesy credit of $50 to her account.  Moving forward, we would strongly encourage Ms. [redacted] make her rental payment on the 1st of each month, per the lease agreement, to avoid late fee charges.  If she has any further questions, we ask that she please contact the property office and they will be happy to assist her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.None of my issues were addressed in the response. As stated before, I have forwarded police reports and there has also been security reports as well that were documented and turned into the leasing office. As well as incident reports and a letter provided by the property manager to the tenant above. The lease states that every tenant should have peaceful enjoyment, which I have not, and never have. The buyout price of $2550 would have been in good reasoning if there were no issues throughout the lease. Considering I never received a car port, the right size fridge, and constant noise which you have received in documented videos and complaints are in good faith, and an adjustment should be initiated. Every call to [redacted] Police is forwarded to your own contracted security in which you are given notifications and details of every infraction. I should not have the obligation to do a job in which you are assigned to do under this lease.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have thus reviewed the response and I don't agree. This appears to go round and round with no resolution. To threaten an eviction based off a previous exterminating balance is absurd. Especially, when I've met with the Apartment Manager for whom stated her apologies and made empty promises, only to go back onher word passing the buck on someone else. The balance has been discussed on several occasions and each time the conversation has been left with an agreeance that I would continue to pay on such a balance until completed. Then each month following there seems to be amnesia as to what she's stated previously. Which is why I've made sure to have all contact with her verified with my authorized third party as proof of her statements. As far as contact attempts, I've tried to speak with the Supervisor and request a call back. Unless you have the phone gluedto your hip, the attempts are in vain. You have to go back and forth leaving messages. There was a note left a few days ago with the available hours and times. This is the only written communicationreceivedother than an eviction notice. I have sent a certified letter in response to the letter. My complaint revolves aroubd apologizing for eviction notices only to keep sending them. If you state something stand by your word. Only to try to threaten an eviction in writing as well as over the phone. Not ethical.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The refrigerator smells of strong mildew!  The stove is scratched and worn terribly and the dishwasher does not clean properly!  I hand washed the dishes prior to placing them inside the dish washer. I shouldn't have to do that!  I've had problems from day one getting management to respond to ALL maintenance request!  I want these items replaced with not so damaged appliances.

Revdex.com Case [redacted]Submitted by: [redacted]AIY Response:  In her complaint, [redacted] notes several maintenance issues with her unit.  Per discussion with the property manager, AIY has taken steps to address the issues noted.  The property manager...

personally inspected the unit with a member of maintenance and she noted a crack in the dining room wall, as well as the hole in the bedroom closet.  A work order was in our system on 6/20/15 to address the leak and any resulting damage.  According to our records, the leak was resolved on 6/22/15.  A third party cleaning service was sent to the unit on 6/23/15 to further treat the noted areas.  On 6/24/15, a drywall contractor was scheduled to patch the areas in the dining room and bedroom closet.  Regarding the comments of mold, the property manager spoke with the tenant on this, as well as reviewed the report from the City.  Mold was not mentioned on the report, however, she did ask the cleaning service to treat the area, as noted above.  The property manager noted that [redacted] said she was satisfied with the work being completed on her unit.  That said, AIY apologizes to [redacted] for the inconvenience.  We have recently taken steps to strengthen the maintenance area to address resident issues in a more comprehensive and timely manner.  We encourage [redacted] to reach out to the property office should she experience any other issues or concerns, as we do take them seriously.