AIY Properties, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

(The following was copy/paste by Revdex.com staff - LST)***Revdex.com Case # ***Submitted by: ** ***AIY Response: In the complaint, Mr*** is requesting a full refund of his $security deposit. As noted in the complaint, he initially only received a partial refund. However,
due to the length of his tenancy with us, management has decided to refund the remaining balance of $120. The noted delay was due to an incorrect forwarding address being provided to us. We have updated our system with the correct address and accounting will be issuing an updated tenant statement showing the refunding of the remaining $120, along with a check for that amount. We appreciated having Mr*** as a resident with us and apologize for the initial confusion. If there are any further questions, they can be directed to the property office

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I still feel that AIY properties are not a very good residential operation and they took advantage of a young adult I do not recommend anyone rent from them The only reason they went half is because of my husband and Revdex.com otherwise they would have not done anythingRevdex.com is the only way that we could have even had AIY speak with us So thank you Revdex.com.
Regards,
*** ***

Revdex.com Case # ***Submitted by: *** ***AIY Response: In her complaint, *** *** notes several issues With respect to the insect issue, it took a week from her initial call to have the issue addressed We apologize for the delay, which was the result of scheduling
issues with our pest control service *** *** did contact the City on this issue, which is her right During the City inspector’s visit, he saw no signs of roaches or bed bugs in the unit Once our pest control visited her apartment (on 11/20/15), he informed both *** *** and the property office of the issue (sawtooth beetles) and explained how to rectify the situation According to the property, no additional complaints regarding pest control have been noted since that communication.With respect to the stove/breakers, AIY has sent maintenance to *** ***’s apartment several times Regarding the issue with the stove turning off after minutes, the property manager had maintenance observe the stove for minutes They addressed and fixed this issue several times Regarding Thanksgiving, *** *** called the emergency maintenance line several times Maintenance went to her unit several times to address the issue but found nothing wrong After several such incidents he was instructed by his supervisor to not accept any more calls from her because they were not deemed an emergencyAfter further discussions on how best to resolve this issue with the stove/breakers, maintenance was instructed to put a new ignitor in the stove and reset the breakers It should be noted that during our visits to her apartment, we found that *** *** had a stackable washer and dryer, which may have been contributing to the issues with the breakers We issued *** *** a lease violation letter for this as AIY does not permit washer and dryers in apartment units Finally, with respect to the heat, it appears to be working fine When maintenance went into her apartment on 11/24/her thermostat was set at degreesOur standard thermostats only go to degrees so she was well above the acceptable temperatureThe furnace was running but it had been set to “fan”Maintenance changed it to “auto” and we have had no more complaints regarding the heat.We have addressed these issues every time *** *** has called usWe were not permitted to enter her apartment unless she was homeTherefore, we made special arrangements to accommodate her schedule so that she knew we were coming in to look at the issues. AIY apologizes to *** *** for the inconveniences she experienced over these various items We do take tenant issues seriously and made multiple attempts to address the items noted in the complaint If *** *** has any further issues, we encourage her to continue working with the property office

Revdex.com Case # ***Submitted by: *** ***AIY Response: In his complaint, Mr*** is requesting a refund of his application fee because he was not able to rent a specific apartment At the time he was shown the unit, he was told the demand for this unit was high That said,
when he submitted the necessary information for us to run his application the next day, the unit in question was still available Unfortunately, once the application was finalized, the unit had been rented The property manager called Mr*** to share this information She also shared with him the upcoming availability for comparable units in that complex He stated he would call back When he did, he asked for a refund of his application fee The manager explained that the fee was non-refundable The fee covers the cost of processing the application and obtaining a criminal and credit report It should be pointed out that the application form, which Mr*** signed, clearly states the application fee is non-refundable (for the reasons previously stated) We understand his frustrations, however, we try to clearly state the application fee is non-refundable on the form and communicate this during the application process Further, while there may be multiple individuals interested in a given unit, we cannot know whether they will pass our screening requirements until the application is fully processed Mr***’s application was approved and we would be happy to show him other comparable apartments in the area, if he is interested

Revdex.com Case # ***Submitted by: *** ***AIY Response:In the complaint, the resident noted issues with addressing a leak in her ceilingThe causeof the leak was found and repairedAs part of completing the work in the unit, thedamaged area is being repaired and repainted this weekAfter the
drywall work iscomplete, the area will be treated with mold and mildew remover before we seal, prime,and paint the areaWe did issue this resident a credit due to the length of time it took forthe repairs to be completedWe apologize for the inconvenience this issue has causedIfshe has any further issues or concerns, we ask that she work with the property office to getthem resolved

Revdex.com Case # ***Submitted by: *** *** AIY Response: In her complaint, *** *** references an issue with a late fee applied to her account in January Per review of her tenant ledger, a late fee was applied in January This January late fee
has contributed to her current outstanding balance That said, there are other reasons for her balance In addition to the January late fee in question, *** *** has also paid her rent late two other months since January, which led to the late fees charged in those months Further, when her rent increased in December 2014, she underpaid the first two months by $each month Each of these items has contributed to her current outstanding balance Her complaint was shared with ownership, who reached out to *** *** directly to discuss this matter As a result, it was agreed that AIY would waive $of her outstanding balance which we feel is due to the underlying issues noted in *** ***’s complaint She should see a credit posted to her account in the near future Finally, *** *** is not going through the eviction process She received a notice as a result of her outstanding balance She should work to pay off the remaining balance owed, as she will still have a balance due after the above credit is posted We encourage her to work with the property office if she has any other questions or concerns and they will address them accordingly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I sent an offer "Notice to Vacate", AIY Properties, then sent me an acceptance of my offer, by mail, which I have a copy ofUnder the Ohio Revised Code, Section 1302, this changes the original contract due to acceptance of my Notice to VacatePer the ORC: (A) A definite and seasonable expression of acceptance or a written confirmation that is sent within a reasonable time operates as an acceptance even though it states terms additional or different from those offered or agreed upon, unless acceptance is expressly made conditional on assent to the additional or different termsAIY's acceptance changed my move-out date to stay for additional month, but nonetheless, accepted my offer to move. By accepting my notice by sending a written response accepting my move-out, the original terms of the auto-renewal of my lease are no longer validI then begun a tenancy-at-will which consisted of an increase in my rental rate due to being a month-to-month tenant for May and June 2017. Further acceptance of my move out was sent to me, via written form, expressing the things I needed to clean to prepare the unit for vacancyI am not legally bound to any new terms, and I am due the remaining balance of my security deposit which under the Ohio Revised Code, Section AIY has yet to return within the day time period, so legally, I can sue for my security deposit, damages and any legal fees associated with this matter (C) If the landlord fails to comply with division (B) of this section, the tenant may recover the property and money due him, together with damages in an amount equal to the amount wrongfully withheld, and reasonable attorneys fees.I just want a resolution, but I will contact an attorney if this isn't resolved in a timely fashion.
Regards,
*** ***

Revdex.com Case # ***Submitted by: *** ***AIY Response: In her complaint, *** *** notes a discrepancy with her lease term (she signed as a guarantor on behalf of the actual tenant) Per review of the lease agreement in question, it states the lease end date was 3/31/
It also states that a tenant must notify us in writing at least days before the lease end date There was no notice to vacate located in the tenant file Therefore, per the lease agreement, the lease automatically renewed for another month period This renewal led to monthly rental charges continuing to be applied to the tenant’s account They continued to be charged until the unit was re-rented This explains the outstanding balance letters referenced in the complaint To aid in closing out the tenant’s outstanding balance, the security deposit was applied against that balance We are sorry for any confusion, but tenants need to ensure they understand the terms and dates noted in their lease agreements

Revdex.com Case # ***Submitted by: *** ***AIY Response:In the complaint, the resident notes her air conditioning unit was not working properlyThisparticular air conditioning unit had a leak that was not initially identifiedMaintenance willtypically leave the unit running so the resident can
feel the difference in temperature.Because of the leak, the unit had lost its charge by the time the resident returned home.Once the leak was identified, we continued to monitor the unit over the weekend, andrecharged when needed, to ensure the resident was not without air conditioning during thattimeOn 6/7/16, the leak was repaired and the unit is now running properlyThat said, wedo apologize for the inconvenience resulting from this issueWe did have some staffingissues during this time, which are being addressed internallyWe take the concerns of ourresidents seriously and we want them to be able to contact us for timely resolution whenissues ariseWe appreciate having her as a resident and we encourage her to continuereaching out to the property office when issues arise

The only work order submitted by Mr*** for a "drain backup" was on 4/30/ This work order was actually for a clogged bathtub drain affecting Mr***'s bathtub alone. On 4/30/18, the same day the work order was taken, an AIY Maintenance Tech was assigned to this work order. The AIY Maintenance Tech snaked the drain and removed the debris between Mr*** bathtub and the main stack. After the drain was snaked by the AIY Maintenance Tech, water was run to ensure that the bathtub was draining. Upon this evaluation, the AIY Maintenance Tech closed out the work order as successfully completed. To put into perspective Mr*** claim of a spontaneous backup in his bathtub we have to understand plumbing and how individual drains run into a common soil stack in apartment buildings. Mr*** is on the top floor of his apartment building and shares a common drain stack with the units below, whose bathtubs also drain into this stack. It is 100% impossible to have a "backup" on the top floor of an apartment building without the tenant in that top floor apartment using their water and the units below not be affected. Mr*** has affirmed his position that his water was not used and his bathtub was empty in his rebuttal. Furthermore, if the stack was clogged in the apartment below (1800-5), through displacement, the water would have backed up into apartment 1800-never making it up the water column to the apartment above. Mr*** states that no water was used in the bathtub, even though he was not present and only his guest was thereIf there was a backup in the common soil stack shared with the apartments below, the units below would have been affected leaving Mr*** unit unharmed. There was no backup in Mr*** apartment. We would also like to bring to light that the only reason AIY was involved on 5/5/was because the tenant in 1800-called in an emergency that water was flooding into their apartment through their ceiling. On 5/7/18, after we placed a hour notice to investigate the issue in Mr*** apartment, our Maintenance Tech tightened the bathtub overflow, which was loose. This overflow, as the name suggests, is the part of the tub that runs into the drain and is meant for when a person overfills the tub. And once again, as Mr*** has stated in his rebuttal, the bathtub was empty and the tub was not run Mr*** never reached out to us after service was performed on 4/30/to let us know a problem still existed. Our staff took action on Saturday, 5/5/18, because the tenant in 1800-indicated that water was coming through their ceiling. In addition, as Mr*** indicates in his rebuttal, there was no standing water in his bathtub. With the elimination of the physical impossibility of a backup, and the knowledge that clogs are not intermittent, we still have the mystery of the water pouring through the ceiling in the apartment below In summary, Mr*** drain work order was addressed the same day it was placed on 4/30/18. The drain was functioning after the AIY Maintenance Tech made the repair on 4/30/18, as well on 5/5/when the unit below was flooded. This working drain was also affirmed on 5/7/by an AIY Maintenance Tech when they tightened the bathtub overflow. The water that flooded the apartment below (1800-5) occurred because the overflow in Mr***’ unit was not completely secured and the water level was allowed to breach the overflow level

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

In the complaint, Ms. [redacted] notes water backup issues in her unit.  Per review of our system and discussions with maintenance, the first call came in on 5/20/18 through our maintenance line.  Maintenance went to her unit that same day.  They were not able to fully...

address the drain so they turned off the water to prevent further overflow and extracted the existing water.  The next morning (5/21/18), the maintenance manager onsite had the drain snaked and had a third party vendor extract the carpet and also install a fan to dry the carpet.  The following day, 5/22/18, Ms. [redacted] contacted the property office stating that the carpet was still damp and had an odor.  There was no mention during this call about any further backup issues.  The maintenance manager noted that there was no power to continue running the fan.  On 5/24/18, Ms. [redacted] again called the office regarding her sink backing up.  The regional maintenance manager was informed and he contacted a third party vendor to come out to snake the drain.  He also contacted our carpet cleaning vendor to extract the carpet and apply an anti-microbial agent.  When the maintenance manager went to her apartment, he noted the lack of power for running the fan, as well as a smell inside the apartment that was from food in the refrigerator (not the carpet).  It appears Ms. [redacted]’s power had been turned off by the utility company.  A cord was then run from the hallway to allow the dehumidifier and fans to continue running in the apartment.  The padding and carpet were to be reset over the weekend, however, the carpet was still damp.  This work was rescheduled and completed on 5/29/18.  The power was still out in her apartment.  We apologize for the inconvenience caused to Ms. [redacted] over this backup situation.  We attempted to remediate the situation immediately, and we are committed to doing so, however, the lack of power in her apartment did slow the process of drying out her carpet so we could complete our work.  If Ms. [redacted] has any further questions or concerns, we ask her to please contact the property office and they can assist her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In regards to the landlords response, I would like to highlight the fact that [redacted] claimed that the shower was ran, however the walls, window inside the shower, blinds and wash rags/shower puffs were all dry. Inside of the tub was the filth residue from the bathtub backing up. The responder also claims that the bathtub was empty, but water was draining, so unless they can see invisible water then this statement is clearly a lie. In regards to the humidity, the weather for the area on the 4th and 5th of that day was hot and humid, at 73% according to the weather record for those days so the entire building was humid because there is no central air. The responder also claims that my phone number was not updated, however I have received calls from the office in prior incidents including from maintenance.Furthermore, I have called previously for them to repair the issue of the water backing up into the apartment which was ignored for an entire weekend and supposedly fixed. It clearly was not. The maintenance personnel claimed that I was filling the tub with water from the drain, which again is impossible. In both cases of maintenance being required, I was blamed for instead of maintenance coming to fix the issue. This recent incident in particular is the primary cause of concern as I was threatened with fines and fees if the water was used instead of them apologizing for faulty equipment and repairing the issue. I've attached a picture of the backed up water to this response. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The noise in the apartment caused by the "heating" system and the odors of [redacted] and cigarette smoke has caused medical issues for myself. I have seen notes placed around the building asking tenants to refrain from stealing packages, but to no avail. I cannot wait for management to "ask people to stop smoking". It is illegal in the state of Ohio and I refuse to lose my job because as my experiences have shown in the building, management has down nothing to better our lives in this complex. I have notified my employers at the Cleveland Clinic about my concerns and they also agreed I should move, in fear of losing my job over a positive drug test from second hand smoke because the tenants of [redacted] will never stop! I have severe insomnia and have trouble performing at work at my optimal as well as in my personal life. I am in need of medication in order to sleep now. I need to end my lease and due to the issues I have experiences I believe I should be able to end my lease with no penalty, including the cost of paying 3 months rent. It is my opinion as well as my doctor's opinion AND my employer that it is necessary for my health to move.
Regards,
[redacted]

This business response was received by Revdex.com via email.Revdex.com Case # [redacted]Submitted by: [redacted]AIY Response:  In his complaint, [redacted] notes an issue with his account balance and requests a credit.  Per review of his account, on 8/2/17, [redacted] was given a $50 credit on his account due to...

the incorrect rental rate being loaded in the system.  The system has been updated with the correct amount.  We appreciate having [redacted] as a resident with us and we apologize for the oversight.  If he has any further questions on his account balance, or in general, he is encouraged to continue working with the property office.

(The following was copy/paste by Revdex.com staff - [redacted]In the complaint, Ms. [redacted] is requesting compensation for receiving a late fee. As she points out in her complaint, she attempted to make payment on Saturday, 12/2/17. Per her lease agreement, rent is due on the first of each month...

and a late fee is assessed starting the next day. Therefore, the late fee is valid. It appears Google did reflect incorrect business hours for our corporate office, which has been corrected. That said, she would have needed to make payment on Friday, 12/1/17 to avoid late fees. Further, the property office issues a monthly newsletter to all residents that states the corporate office hours of operation. Unfortunately, we are unable to refund any late fees regarding this matter. If she has any other questions, we encourage her to contact the property office and they will be able to assist her.

Revdex.com Case # [redacted]Submitted by: *. [redacted]AIY Response:In her complaint, the resident makes note of a balance due letter. It appears this is atiming issue only. We switched vendors for water meter readings over the summer. As aresult, starting in August 2016, resident water charges were applied to...

their ledger duringthe month (based on when we receive invoices from the vendor), whereas previously watercharges were applied on the first of the month. This change has caused confusion for manytenants. The new vendor informed us that they sent each resident a letter advising them ofthe upcoming change with respect to their water bill. Nonetheless, we do apologize for theconfusion. With regard to this particular situation, while the charge is legitimate and theinvoice does say “due upon receipt”, she is not considered late. The timing of when wereceived the water bill and applied the charge to her ledger and when we run our balancedue letters created this particular situation. The resident can simply pay the water chargeof $62.62 that was applied to her ledger on 10/20/16 with her November 2016 rent (due11/1/16). She should be receiving an invoice each month from the vendor that can be usedto validate the charges we apply to her ledger. If she is not receiving monthly invoices fromthe vendor, we ask that she contact either the vendor or the property office for assistance.If she has any further questions, including maintenance items, we ask that she contact theproperty office and they will be happy to assist her.

(The following was copy/paste by Revdex.com staff - LST)[redacted]Revdex.com Case # [redacted]Submitted by: B. [redacted]AIY Response:  In her complaint, Ms. [redacted] has several concerns with her lease.  After reviewing her original lease, signed August 31, 2015, the property manager informed Ms. [redacted] that she did...

not have a 13 month lease. Per her lease, her lease term was 12 months. There was also no 13th month addendum signed, which is required in order to be eligible for that special.  The property manager informed Ms. [redacted] that if she had other documentation that the office did not have, she could bring it in for further review, however, our 13th month addendum does state that in order to be eligible, "tenant has paid all rent and any other sums due in full by the due date set forth in the lease agreement..."  That said, in July 2016, the tenant made her rent payment on July 5, four days after the due date of July 1st, which would have disqualified the tenant from the 13th month free, as well. This was also explained to Ms. [redacted].  With regard to the notice to vacate, the property manager spoke with the leasing agent mentioned in the complaint, however she has no recollection nor emails from Ms. [redacted] regarding the notice to vacate that Ms. [redacted] stated she sent the office in June 2017. The property manager told Ms. [redacted] that if she has a hard copy of what she emailed back in June, then the office would be happy to review.  We also gave her a few other ways she may want to go about trying to locate the notice to vacate that could show the date it was sent.  The office is dedicated to helping Ms. [redacted] resolve these issues, however, proper documentation must be provided.  If Ms. [redacted] locates this information, or if she has any other questions or concerns, she is encouraged to contact the property office and they will be happy to assist her.