A.J. Perri

Our office has already been in touch with [redacted].
We are issuing a refund in full for the disputed amount - $361.66.
Payment was made by credit card -- a credit will go back on the card.
Thank you

Complaint: [redacted]
I am rejecting this response because:
My husband filed a complaint under [redacted] for a situation dealing with AJ PERRI. I was going to add to the complaint but instead it to me to email this address to follow up on the situation. Upon purchasing a new home there was an issue with water pressure which the owner was going to get fixed. AJ perri came out and said it was fine and had no recommendations for any repairs. The day we moved in we had NO HOT WATER! We called AJ perri and the plumber said this was directly related to the no pressure issue it was a cartridge repair that should have been fixed when they first came out. So now, having no choice we had to have two cartridges replaced..costing $900.00. Come to find out from another plumber, this part has a lifetime guarantee and the company who makes the cartridge actually sent us out two new ones at no cost and stated any licensed plumber should have known that! (and anyhow, purchasing one outright is only $48.00) On top of it, it literally took him 5 minutes to install it, and then give us the $900.00 bill, because of their incompetent  employee who first came out and said it was fine! So my husband and I tried contacting the company for some reimbursement which was an everlasting battle....and finally they offered a whopping $150.00 back for the cartridge (probably realizing they way overcharged for a 50.00 item), at which my husband questioned well that would be times 2, since we had two replaced, she said she would get back to us, at which there is still no credit back on our card weeks after, and we were never contacted back.
Regards,
[redacted]

I have used this company for a new air conditioning & heating system & I like it. I called them about a kitchen faucet leek & they came & told me that the faucet had to be replaced & it would cost me 981.00 What 981.00 What A rip off. The same faucet { no better no less] 110.00 at lowes, sooo they want 871.00.just to replace it ONE BIG RIP OFF . I called A J PRRI & they said sorry but it was a good price.

October 9, 2015Revdex.com of New JerseyRE:    Revdex.com ID# [redacted]         [redacted] [redacted]A.J. Perri has received your email dated September 29, 2015, regarding the above-referenced...

complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We have been in communication with [redacted] [redacted] and have reached an amicable resolution with her. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please feel free to contact me at [redacted] [redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead

November 17,
2015Revdex.com of New JerseyRE:              Revdex.com ID# [redacted]                    [redacted]...

[redacted]A.J. Perri
has received your email dated November 6, 2015, regarding the above-referenced
complaint.  Thank you for bringing this
matter to our attention and allowing us the opportunity to respond.  We have been
in communication with [redacted] and have reached an amicable resolution with him.  A.J. Perri
prides itself on providing premier customer service and appreciates your
assistance in resolving this dispute.  If
you require additional information regarding this complaint, please free to
contact me at [redacted]Respectfully, Janice H[redacted]Corporate
Customer Relations Lead

June 30, 2015Revdex.com of New JerseyRE:              Revdex.com ID# [redacted]                   [redacted]A.J. Perri has received your email dated...

June 21, 2015, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.  We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please free to contact me at [redacted].Respectfully,Tracey H[redacted]CorporateCustomer Relations Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: I had a annual service AJ Perri and they came to check my heating system before the winter. I was told that I had a problem with carbon monoxide and needed a draft motor and it would cost $648.09 for part and installation. Being a senior citizen this was quite expensive . I got a second opinion from another company in the neighborhood and all that was needed was an adjustment to the gas flow. The total bill was $128.00. I feel being a woman and a senior citizen that AJ Perri was taking advantage of my situation and I strongly urge customers to get a second opinion before spending large sums of money to this company. I also did not renew my annual service contract with thm.Desired Settlement: Just to alert seniors and others to their business practices.

Business

Response:

October 9, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted]A.J. Perri has received your email dated September 29, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution with her. A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please feel free to contact me at [redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead

Review: Problems with A.J. Perri

First I want to say that I got a [redacted] furnace that I had installed in 2007, so a fairly new furnace, at least in my opinion. On November 21, 2014 I turned up the heat in my home and it stopped 5 degrees short of reaching the desired temperature. Since I already have a service contract with A.J. Perry I called them right away and they got someone here within the hour and he determined the it was the thermostat which he replaced for $300.00 plus the price of the service call the whole thing was a little over $400.00. Right after he left I had the exact same problem, but it somehow corrected itself over night. Even so I had a senior technician come the next day and tested it like crazy but couldn’t find anything. I thought it could of been the thermostat getting acclimated to the temperature, but what do I know?

On November 26, I went to turn the heat up and the same exact thing occurred. So I called them again, now I already paid for a new thermostat for no good reason. This time they said it was the inducer motor, a pressure switch, and a roll out switch. I asked are you positive that this will fix the problem? They said yes, so I had them replace all these things for $1000.00, plus I had them do a routine maintenance that also had a lot of other charges attached to it like labor check up, and their service call which came slightly over $400.00. So now I've spent a little over $1800. It’s almost like buying a new furnace but I had to leave for a couple of days for Thanksgiving and I just wanted to make sure I had heat.

When I came home on the 28th and went to turn up the thermostat , the same thing happened, all that money and it’s not even fixed, I thought experts were suppose to zero in on the problem and fix it? This time I got another senior technician who told me it’s the board and this will cost another $800.00. and also got the story that this system is no good and it’s old (7 years old?) and it’s not any good. I heard this from every technician that came to the house. Now since I spent so much money they said that they’ll deduct $1000 from the price of the new furnace that they want to sell me .

The only reason I spent this money is because each time I was assured that this would fix the problem. Is this how they get people to buy new furnaces from them? I did not pay for a new board, I had another companies technician look at it and he disagrees with what and how that did things. He also told me that AJ Perri's prices for these items that they installed are way marked up, almost three times as much as he would sell them for and also that I don’t need a new furnace. It's amazing to me that AJ Perri still wanted to charge me more and not take any responsibility (giving me my money back for their mistakes) for making me pay for all these items that did absolutely nothing.Desired Settlement: I just want to be reimbursed for the items that they sold me that did not fix the problem. That comes to $1400.00. I also want to get out of their service contract which also includes two more service calls over the next year. That cost a little over $400.00, I want this to be reduced as well.

Business

Response:

We are sorry to learn of [redacted] disappointment with his A.J. Perri service experience.We have been in contact with the customer.Standing behind our guarantee, we have offered [redacted] a refund of $705.13 representing dollars for parts which were installed but, ultimately, did not resolve the issue for which our service technician was called. We will also refund an additional $150.00 for the inconvenience of multiple visits which were made to the [redacted] residence. Hence, total refund offered is $855.13.Thank you

Review: I have a contract for maintenance for air conditioning with aj perri and maintenance was done on Jan 29th. I told them to check the unit due to the high electricity bills in Nov and Jan. everything was okd by the tech. In June the cooling did not work. Called them and was told I have to pay the trip charge since maintenance was due in Jul. Manger waived the fees after haggling. the tech came to look at and was found the freeon needs to be put and asked for$360/ . which should have been done as part of the maintenance. after discussion, the tech was able to look into my records and waived the fees.

AJ Perri fees are expensive and the dubious ways of collecting the same. Since it their fault for not doing the job properly, they have to reimburse not only the maintenance charge but also electricity bills for past 6 months which was the result of compressor just running all the time without heating or cooling.Desired Settlement: need a quick resolving of my complaint.

Business

Response:

June 30, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted]A.J. Perri has received your email dated June 21, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with [redacted] to gain a better understanding of the complaint and hope to achieve an amicable resolution very soon.A.J. Perri prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please free to contact me at [redacted].Respectfully,Tracey H[redacted]CorporateCustomer Relations Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: We hired AJ Perri to find and correct an odor in our home. The Service Technician [redacted] come to our house on December 18, 2013 and used a camera to look into one of our sewer lines under the house. He then proceeded to tell us that this line was the cause of our problem and it needed to be replaced. We directly asked him if this line was not the cause of the odor would AJ Perri still be liable to locate and fix the problem. He undeniably said yes. Unfortunately the line they replaced was not the cause of the problem. We called back and they stated they would not use their resources to locate the issue but if we found the problem, they would fix the problem. We finally located the issue and called AJ Perri back. A field supervisor [redacted] and [redacted] both attended and agreed their is an issue with another line underneath our concrete slab. They again reiterated that the problem would be fixed but had to contact their boss [redacted]. We have since then called them 4 times and also tried to get in touch with [redacted] to schedule this work to be done. We are being ignored because they do not want to correct the issue they originally were contracted to fix.

We are getting the run around and are being told someone will be in contact with us and we never get a response. They should be held accountable to follow through with their original agreement in a timely fashion.Desired Settlement: They need to follow through with the original problem and correct the sewer line that is causing the odor in our home for the price we already paid them.

Business

Response:

[redacted] was in contact with the [redacted] yesterday, Tuesday April 15th.

A plumber has been dispatched to the [redacted] residence this morning in order to address any issues which they have with the recent replacement line and lingering odor. One of our customer service representatives will be following up again after the plumber has left the residence.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On Sunday, 9/17/13, we called A.J. Perri regarding what appeared to be a leak in a pipe in our basement. After examining the situation, the plumber informed us that we would need to have cut and remove walls and cabinets to gain access to the galvanized pipes needing to be replaced. We were given a total price of $5,663.70. We were told it would be a 3 day job. The job was completed in 2 days not 3. When we requested a itemized list, we were told it cost $3,850.40 to remove the walls and cabinets. That price is extravagant and the wall were ripped apart to get to the pipes and the cabinets just pulled away from the wall. On 10/6/13 we had to call A.J. Perri again because one of the pipes that were replaced was leaking - again. We were told that the pipe had not been properly sealed. We have attempted to contact A.J. Perri with regards to this and were told somebody would get back to us - that was over a week ago.Desired Settlement: We have attempted to contact A.J. Perri with regards to this and were told somebody would get back to us - that was over a week ago. We feel we should only pay for the 2 days of labor - not 3 and the removal of the walls/cabinets was no way $3,850.00. Our insurance company is paying us $400 max for this service. We want to be treated fairly.

Business

Response:

A representative from our office did speak with Mr. [redacted].

As is the case with all A.J. Perri installations and service, we stand behind all of our work and pricing with a satisfaction guarantee. While we cannot control what the insurance company has chosen to reimburse Mr. [redacted] for this repair, A.J. Perri will refund him one thousand dollars ($1000) as a one time courtesy toward his satisfaction. Mr. [redacted] indicated this was acceptable.

Any additional questions do not hesitate to contact our office.

Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Less than six (6) months ago my fiancé and I purchased a $12K heating and cooling system from AJ Perri. Everything has been great until yesterday (2/13/15). When my fiancé arrives home from work, he walked into a home that was 55 degrees. He immediately called AJ Perri and let them know our furnace was no longer working and we needed someone to come look at it. The company stated it would be a few hours (3+) before they could come out. So we waited. When the repair man showed up he told us that the electric panel went out. He said "it was an easy fix" and that although he didn't have one that worked with him a repair man would be by at 0800 on 2/14/15. Well much to my surprise at 0800 no one showed up. So I took it upon myself to call. When I spoke with AJ Perri I was told that a part needed to be ordered and it would take 10-14 business days. This is after I got a song and dance about when a repair man would be out to see us. I asked to speak to a manager and was told by her that they had to order the parts and after she did her due diligence to find out when this would be taken care of she would call me back. I explained that her service representative lied, this furnace is less than 6 months old, it was an investment but costly and cost $12K. I also explained that they pride themselves on customer service and now on the coldest day of the year we have to worry about our pipes freezing. It is also a whopping 40 degrees in our home. Is this the kind of "top of the line" equipment, maintenance, and service they provide? Really? So as a consumer you shop around and try to get the best and this is what you get...freezing in your home with a brand new furnace that you just paid $12K for (air conditioner too), worried about your pipes freezing, lied to by the service man, thrown around from representative to representative each giving a different "estimated time" and "estimated ordering time", and being treated like you don't matter?!? Wow!! Very disappointed!!Desired Settlement: I would like an explanation as to why a less than 6 month old furnace dies. I would like reassurance that out new air conditioner isn't going to do the same. I would also like an apology and some type of refund for the system we purchased.

Business

Response:

We are sorry to hear of [redacted] discontent. We are attempting to contact her by phone to discuss as well.At the time of the service call, Friday February 13th,our technician informed [redacted] that the issue was a matter of manufacturerdefect and not the installation. Necessary replacement parts wereinstalled at no charge on Saturday Februray 14th.We do stand behind our installation with a 100% satisfactionguarantee and are confident to do so in this case as well.We would like to extend a 5 year maintenance agreement to [redacted] in order to inspect the systems pre-season to help find any problemsbefore each season begins.We look forward to hearing back.

Review: I asked A.J. Perri to fix the air conditioning. The repairman said it just needed freon and he would add the freon and that would fix it. I was charged $361.66 and the repairman did nothing. The air conditioning still does not work. I called back and they sent the same repairman out. This time, he claims that the temperature would only go 20 degrees below the outside temperature. That is flat out wrong. Also, it was 89 degrees outside and the temperature was not going below 71 degrees. Not even the 20 degrees the company claimed. Even the same day the technician was out, the system refused to cool anymore than it had before the repairman came out.Desired Settlement: Refund of the whole amount as no work was performed: $361.66.

Business

Response:

Our office has already been in touch with [redacted].

We are issuing a refund in full for the disputed amount - $361.66.

Payment was made by credit card -- a credit will go back on the card.

Thank you

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: a j perri installed furnace parts, that worked for only 12 hrs. At a cost of $1196. I fell the parts installed were unessassaryDesired Settlement: I would like my money back

Business

Response:

[redacted] was in touch with our offices in October. At that time he was against paying for repairs on his failing system since he was already planning a new install with another company. There were several parts replaced: Hot Surface Igniter (HSI) and inducer; a third part was also recommended (control board) but that was not replaced. Upon learning of [redacted] concern, we attempted to offer to split the cost of the HSI in the amount of $121, customer had paid $242; our calls at that time went unanswered.A.J. Perri stands behind all of our products and services with a satisfaction guarantee and, to that end, we will offer [redacted] a refund of $242, the full amount of the HSI, plus $89 for the trip charge… a total of $331.We look forward to hearing back.Thank you

Review: Gilson came to us on April 3 2015 to check the system.

THEY NEVER COME TO THE HOUSE WITHOUT PAYMENT IN FULL BEFORE THEY COME.

W e paid them $224.65 on April 3, 2015 with credit card

[redacted] ending in [redacted].

They sent us a bill and we answered saying we had paid. We thought it was settled,

We tried to get service, and they said we had a balance due.

I have called about 8 times to try to rectify this.

They must credit us with the amount paid & extend any service contract.

Also, if they have reported it to any agency, they must correct it.

How stupid are they when they require payment in full before they come out, they can't find our payment

I can provide a copy on my charge card.Desired Settlement: Billing adjustment

Correct to credit agency

Add to any service contract.

Business

Response:

November 17,

2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted]A.J. Perri

has received your email dated November 6, 2015, regarding the above-referenced

complaint. Thank you for bringing this

matter to our attention and allowing us the opportunity to respond. We have been

in communication with [redacted] and have reached an amicable resolution with him. A.J. Perri

prides itself on providing premier customer service and appreciates your

assistance in resolving this dispute. If

you require additional information regarding this complaint, please free to

contact me at [redacted]Respectfully, Janice H[redacted]Corporate

Customer Relations Lead

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Paid $10,000 for heater. Water leaking. Company is not responding or repairing.Desired Settlement: repay me for the $10,000.

Business

Response:

October 23, 2015Revdex.com of New JerseyRE: Revdex.com ID# [redacted]A.J. Perri has received your email

dated October 13, 2015, regarding the above-referenced complaint. Thank you for bringing this matter to our

attention and allowing us the opportunity to respond. We have been in communication with [redacted] and have reached an amicable resolution with her.A.J. Perri prides itself on providing

premier customer service and appreciates your assistance in resolving this

dispute. If you require additional

information regarding this complaint, please feel free to contact me at ([redacted]Respectfully, Janice H[redacted]Corporate Customer Relations Lead

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I am waiting for my insurance company to respond with a dollar amount so I know how much reimbursement I will receive from damages before the situation is "resolved".

Regards,

Review: We had an annual maintenance agreement with AJ Perri. It seemed strange that our furnace which is about 10 years old would only have problems a few days after their service visits.

This year after their 'visit', our furnace would not keep the house at the right temp. It kept shutting on and off but didn't stay on long enough to keep the house at temp.

So we called them and this time we mentioned to them that every time you visit, afterwards WE HAVE A PROBLEM! They denied it of course and sent someone.

The diagnosis was that we needed a new 'board' for $900 dollars! This on a furnace that is 10 years old. The last furnace worked for 50 years without so many problems and that's because AJ Perri never touched it.

Needless to say we balked and got a second company in. The repair person said all you need to pay for is the service visit charge for $90 because the solution was simply to sand the flame sensor so that the furnace would stay on!!Desired Settlement: Refund of cost of service visit

Business

Response:

We have attempted to contact [redacted] several times but have not been successful.A.J. Perri did reply to a service request on December 10th and visited [redacted] home, however, no money was collected.We are sorry to learn of his disappointment with our service and diagnosis.Our office is eager to speak with [redacted] but because no money was collected in reference to the service in question there is no refund to offer.Thank you

Review: I am speaking on behalf of my elder parents. My father called for a routine general maintenace service on his heating system before with winter season a few weeks ago. After being at the house for over an hour the service tech told my dad that his heating system had rust in it. To replace the parts would be $900 and his unit was actually too small for his condo so he should go for a bigger more efficient unit. Then my dad said you know my AC doesn't seem to cool the unit also. Mind you the apt faces west and is in the sun all day. With that the technician went outside and looked at the unit and said it was too small for his place. So not only did he charge him for 2 service maintenance contracts costing $190.46, 1 for the OLD furnance and 1 for the OLD AC. These are 1 year service agreements. He sold them a New Furnace and a new AC totaling $9750. with no financing terms, charged to credit card upon completion. When I heard the news that following Monday Oct 20, 2014 when the installers were at the house I rushed over to see what was going on. I took pictures of the rust which was on 2 tin brackets and nowhere else. by 9:15am they had the furnace ripped out and the AC disconnected. Amazing. They changed the furnace from 50,000 BTU to 70,000 BTU and the AC from a 2 ton condensor to a 2 1/2 ton condensor. When I called the office to complain I was told the systems were not working properly and to fix them was not a guartantee they would last so new ones were needed. I asked why I was getting a new AC unit in Oct when it would not be used until spring and if there was a rebate offer that made sense to buy it now. I also asked why we were being charged for a AC yearly maintenance contract when 6 months would pass before it could be used. She said that she would refund the contract fees of $190.46 and keep the contracts in place which has not happened as yet. I feel this is a case of elder abuse, taking advantage of seniors not knowing and trusting in the person.Desired Settlement: I would like to see a considerable cost adjustment back to my parents credit card. I feel they were taken advantage of and not in need of a full replacement for both Furnace and AC units. Seems like this is a practice that they are allowed to get away with. Very unhappy that they need to go in this direction for business to make money. Please help.

Business

Response:

After speaking again with her parents to confirm their intentions, our office did contact [redacted] to address her concerns.Our representative reviewed all of our technician's findings regarding the current furnace as well as the numerous benefits and advantages of the new system.In a sign of good faith we offered [redacted] (on her parents' behalf) a 10 year maintenance plan on the system to match the warranty.We look forward to hearing back from [redacted] regarding her decision.Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because: In speaking with the company I told them of a mailing from them offering $1500. credit for buying both units and zero financing for 18 months. I asked for the discount up front for the services they received and was told that was for rebates which my parents units did not qualify for. They also said that they had to replace the AC because it would not work with the furnace and was not compatable. Also NJ State was requiring AC units be changed because of the coolant. Which I told her that I'm sure they can be changed when they break and are replaced. The bill shows an estimated figure and with credits that was never deducted. I was also told the bill was written up wrong. In explaining to the customer service rep that a 10 year maintenance contract did nothing for my parents. They are elderly and may not be in their currect residence for many years. I asked her for an upfront discount to the existing bill that was paid in full. I also mentioned that the maintenance fee charged for the old units was never credited back to their credit card. Again an in good faith discount upfront is what we are looking for. I believe they were taken advantage of and AJ Perri is trying to talk their way out of it.

Regards,

Business

Response:

We have been back in touch with [redacted] and have offered her $2000.00 in good faith toward her satisfaction; she seemed pleased with that resolution.We will NOT proceed with the maintenance agreement previously offered.Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 3/24/15 my wife called AJ Perri for service on a [redacted] water heater . The issue was the pilot would stay lit but the main burner would go off in less than 10 seconds. The service man was dispatched promptly .The tech looked at the water heater and what immediately caught my attention , was he phoned for assistance and had this person walk him through some tests that I myself had done.The tech was done in approximately 15 minutes and determined it was a bad gas valve. I was confused because he never pulled the burner out to inspect it , is this a guess?. The next day I was called and given a quote to replace the valve with a price over $700 , I could not believe what I was hearing . I explained I could buy 2 brand new water heaters for this price and that I will not be needing his company's service . After receiving his phone call I disconnected the burner myself and found it to have excessive dirt and dust. I immediately noticed a device under the burner which purpose serves as a combustion shutoff system. This device is a glass vial and when broken, triggers a lever that closes the vent , lack of oxygen shuts the gas off. If the tech took the burner apart, which took me 10 minutes ,he would of maybe noticed this .This safety device is on most water heaters and I just dont understand this is basic troubleshooting for an experienced tech . What insulted me the most was the padded quote that was unreasonable and a ripoff. So basically ,I didn't get any service and would have installed something unnecessary and this valve without labor could of been purchased for less tha $100 at any plumbing supply. The end result was the manufacturer sending me the TRD glass vial ,no charge ,which I installed and the heater is up and running. The charge was $95.23 for inferior service and a recommendation for an overpriced part that I didn't need. I don't judge charges solely by the time the tech spends in my home,however I expect him to take the device apart and inspect.Desired Settlement: I spoke with a contract manager regarding my issue and she offered to credit me for a service cleaning on my furnace/ac unit . I have come to realize that I do not want top do business with a company like this and would expect nothing more than a full refund. There is nothing left to remedy this situation. I lost all trust for this company based on the outcome and the pricing system that they have .There high profit margin comes before the customer ,honesty goes a long way ,they need to get back to basics satisfying the customer .I would expect a full refund of $ 95.23

Business

Response:

We did speak to [redacted] yesterday as he mentions. We are sorry to hear he has different sentiments this morning about doing business with A.J. Perri.However, as we do have a 100% satisfaction guarantee, we will cancel the free furnace cleaning for fall and refund the service fee paid of $95.23.Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,