A.J. Perri

Review: We requested a typical air conditioner seasonal check up which was $89 and included up to two pounds of charge. When the service man came to the house he advised that we needed a new condenser unit because the charge was low indicating that it had leaked. He continued to attempt to sell us on a replacement unit and said that there were discounts that would expire soon. We declined his offer and asked him to charge the unit which he refused to do. The name of the service man is [redacted] and the date of the service call was June 27.

Subsequently we had another company come out and they charged the unit (it took two pounds) and it works fine. We feel that the service man was intending to try to get us to replace the unit from the first moment he cam into the house saying that he would look at the unit and then sit down with us. It was a bait and switch operation.Desired Settlement: To refund the $89 that we paid.

Business

Response:

A.J. Perri stands behind all of our products and services with a 100% satisfaction guarantee.The client was contacted and a full refund has been issued.

Review: I called AK Perri and asked for a price quote of a water heater if mine needed to be replaced. She would not give me the info over the phone. I was told he needed to come out and look at my water heater. I was told ther would be a $48 charge. When he came out he flashed a flashlight around and told me the price of a new heater. No diagnostics. No examination of the valve, etc. I want to know what I paid for/ I thought I was paying for a diagnosisDesired Settlement: I want a refund.

Business

Response:

We are sorry to learn of [redacted] disappointment with her recent A.J. Perri service visit andestimate.We will refund the dollars paid for the visit: $50.83.Thank you

I made an appointment for the advertised $99.00 Drain Cleaning .
On October 2 2015 A.J.perri tech '[redacted].' came to my home to snake the main sewer line below the basement floor. He quickly called me over to see the screen and explained that the rocks, mud, and insects visible on the monitor was due to a 'collapsed sewer line.' He also told me I needed a new toilet in the bathroom and gave me 3 choices: $911,$978 & $1097 uninstalled.
He saw I was visibly shocked and proceeded to tell me he had already contacted his co-worker who was in charge of scheduling and was on the way to explain to me the sewer replacement process and explain the costs involved and financing options. Mere minutes later, a man named 'Al' arrived in a polo shirt, khaki's and a clipboard, while the tech had already quickly cleaned up and headed out. Without viewing the monitor, he sat down handed me a 'visa type' credit application and explained the job would be approximately 8,000-16,000. There was no way of giving an exact estimate until they started jackhammering the tile floor to see the extent of the damage. Also, the job did not include replacing the concrete, or tile, and would be an additional $1260.00 just to put concrete back over the excavated area. I said I had to think about this as it was unexpected, So he offered to discount the price by 5% if I schedualed a date and signed contract now, or for 10% if I signed contract now & scheduled the job immediately for Monday 10-5-15. ( cause they had a cancellation !)