AK Bonsa Flooring

[redacted] [redacted] *** [redacted] Dear [redacted] , In response to the above referenced matter please note the following On August **, a credit was processed in the amount of $1796.00, accounting for all funds that had been previously billed to the credit card account of [redacted] We have adjusted our records and he will not receive any further charges or demands for payment Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and those programs have been cancelled If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted] Thank you for your time and attention Sincerely, Director of Membership Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Thank you for your assistance in resolving this disputed refund Although they have stated that a refund has been issued June **, my bank has not received the $credit Can they verify the credit card that they have applied the credit I can be reached at either number below Off: ###-###-####Cell: ###-###-#### Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not see a credit on my credit cardWhich card are they saying they refunded? [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

At this time, I have been contacted directly by Worldwide Branding LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: Worldwide Branding LLC contacted me to sell me another of their productsI suggested them that I have a claim with the Revdex.comThey sold me another of their products and they told me that they are not going to call me by phone againI understand that they are going to call me again to insist on another sale Sincerely, [redacted] ***

[redacted] [redacted] RE: Case # [redacted] Dear [redacted] , In response to the above referenced matter please note the following On August [redacted] a credit was processed in the amount of $1796.00, accounting for all funds that had been previously billed to the credit card account of [redacted] We use an encrypted system for billing, we credit the card that was used to purchase the membership is the credit card that gets refunded If the card is no longer active, the bank applies the credit to the new card If the member does not have a new card with that organization then they will send a check to the member This is a standard refund practice If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted] Thank you for your time and attention Sincerely,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello,I have spoken to my financial institutionIn order to reimburse the full amount, they advise the following:either Worldwide Branding shall reimburse me and credit the full amount to my credit carddirectlyORmy financial institution requires an offical "credit note", stating my name, the credit card number and the full amount to be reimbursed.If Worldwide Branding could please do either of the above, I would be grateful to resolve this matter as soon as possible! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] [redacted] ** [redacted] *** [redacted] Dear [redacted] , In response to the above referenced matter please note the followingOn May **, a credit was processed in the amount of $989.00, accounting for the funds that had been previously billed to the credit card account of [redacted] We have adjusted our records and he will not receive any further charges or demands for paymentBefore a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted] Thank you for your time and attentionSincerely, [redacted] Worldwide Branding, LLC

November *, [redacted] ** ***RE: Case # [redacted] Dear [redacted] , In response to the above referenced matter please note the following.Please be advised that we have received a Pre-Arbitration from MsMargit Wehning on September **, We have chosen to accept responsibility and have [redacted] credited back As the letter states we need not to respond to the letter which we have not, therefore it is up to her financial institution to reimburse her We can not take any further action Please see attached letter.If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted] Thank you for your time and attention.Sincerely, [redacted] Director of Membership Services Worldwide Branding, LLC

October **, [redacted] ** ***RE: Case # [redacted] Dear [redacted] , In response to the above referenced matter please note the following.On October **, a credit was processed in the amount of $199.00, accounting for the all funds that had been previously billed to the credit card account of [redacted] *** We have adjusted our records and he will not receive any further charges or demands for payment.Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted] ***Thank you for your time and attention.Sincerely, [redacted] Director of Membership Services

October **, [redacted] , Mediator [redacted] ** *** RE: [redacted] Dear [redacted] , In response to the above referenced matter please note thefollowingPlease beadvised that *** [redacted] has charged back on her membership On September **, we received aPre-Arbitration from the credit card company which we choose not to dispute Therefore [redacted] has received a fullrefund in the amount of $USD Before aconsumer incurs charges for the services offered by Worldwide, all materialterms of those services, including all costs, are fully disclosed In addition, the consumer is informed thatall purchases are final, and Worldwide does not offer refunds due to costsincurred with the purchase and provision of our registry-related services Nevertheless, in theinterest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited by her credit cardcompany and her membership has been deactivated If we do not hear from you, we willconsider this matter resolved to the full satisfaction of [redacted] Thankyou for your time and attentionSincerely, [redacted] Director of Membership Services Worldwide Branding, LLC

[redacted] ** [redacted] RE: Case # [redacted] Dear [redacted] , In response to the above referenced matter please note the following On April *, we received a chargeback from Discover Card Services, [redacted] ’s financial institutionDue to current merchant regulations we are unable to issue an immediate refund on an open chargeback or dispute Please be advised we are working directly with Discover Card to quickly resolve this matter on his behalf [redacted] will need to contact Discover Card Services directly on the status of his refund Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] will be credited through his financial institution and his membership has been deactivated If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted] Thank you for your time and attention Sincerely, Christ [redacted] Director of Membership Services Worldwide Branding, LLC

[redacted] [redacted] Dear [redacted] , In response to the above referenced matter please note the following.On January *, a credit was processed in the amount of $489.00, accounting for all funds that had been previously billed to the credit card account of [redacted] We have adjusted our records and he will not receive any further charges or demands for payment.Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted] Thank you for your time and attention.Sincerely, Christine B [redacted] Director of Membership Services

[redacted] [redacted] *** [redacted] Dear [redacted] , In response to the above referenced matter please note the following. On... January **, 2016 a credit was processed in the amount of $2220.00, accounting for his November and December purchases. We have adjusted our records and he will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and those programs have been cancelled. In our Customer Service department has no record of contact from [redacted] , however they are currently contacting him to assist with any further questions. If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted] . Thank you for your time and attention. Sincer [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedFor the record however I would like to make the following statement.The representative did not go through the procedure that is claimed in the email: Firstly I explicitly requested to evaluate their database, and have some proof of the service they were offeringI was told this was not possible. No such statement was made about the irrevocable nature of the commitment to purchase, and if they are dealing with UK Citizens they have a responsibility to understand our distance trading laws which would not permit this. I was told it was not possible to think about their offer, I had to make a decision on that call because of their costs. I am however satisfied with the speed in which Revdex.com has managed to resolve this issue, and I express my gratitude to your team
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

June **, *** *** *** ***
*** *** *** ***
** *** *** *** *** ***
*** *** ** *** RE: Case # *** Dear *** ***, In response to the above referenced matter please note the following On June **, a
credit was processed in the amount of $2284.00, accounting for all funds that had been previously billed to the credit card account of *** *** *** We have adjusted our records and he will not receive any further charges or demands for payment Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of *** *** has been credited and those programs have been cancelled If we do not hear from you, we will consider this matter resolved to the full satisfaction of *** ***Thank you for your time and attention Sincerely, Christine B*** Director of Membership Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
I disagree with the amount refunded, it is short from the amount actually as set out in my complaint & secondly at no time was a disclosure made regarding refunds or withdrawing from the World membership however the representative clearly indicated that the law does not allow credit card information to be retained this obviously is not true as they were able to make the partial refund to my account I would like to be advised why they have not made a full refund thank you for your help
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

May **,
*** *** ***, Mediator
The Revdex.com
*** *** *** *** ***
*** ** ***
RE: Case # ***
Dear *** ***,
In response to the above referenced matter please note the
following
On May **, a credit was processed in the amount of $789.00, accounting for the requested funds that had been previously billed to the credit card account of
*** *** ***. We have adjusted our records and she will not receive any further charges or demands for payment
Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.
Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of *** *** has been credited and his membership has been deactivated.
If we do not hear from you, we will consider this matter resolved to the full satisfaction of *** ***Thank you for your time and attention
Sincerely,
Chri*** ***
Direc*** ** *** ***
Worldwide Branding, LLC

August **, 2015 *** *** ***, Mediator*** *** *** ***
*** *** *** *** ***
*** ** *** RE: Case # *** Dear MsMurray, In response to the above referenced matter please note thefollowing. On August **,a credit
was processed in the amount of $200.00, accounting for the requestedfunds that had been previously billed to the credit card account of *** ***
***. We have adjusted our records and shewill not receive any further charges or demands for payment. Before aconsumer incurs charges for the services offered by Worldwide, all materialterms of those services, including all costs, are fully disclosed. In addition, the consumer is informed thatall purchases are final, and Worldwide does not offer refunds due to costsincurred with the purchase and provision of our registry-related services. Nevertheless, in theinterest of addressing any complaint expeditiously, the credit card account of ***
*** has been credited and his membershiphas been deactivated. If we do not hear from you, we will consider this matterresolved to the full satisfaction of ***Thank you for your time andattention. Sincerely, ChristineB***Director of Membership Services Worldwide Branding, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***