AK Bonsa Flooring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

September **, 2015 [redacted]
[redacted]
[redacted]
[redacted]  [redacted] RE:  Case # [redacted] Dear [redacted],  In response to the above referenced matter please note the...

following. On August *, 2015 we received a chargeback from [redacted] financial institution.  The bank reviewed the documentation and gave our company a “temporary credit”.  Due to [redacted] regulations we are unable to issue a refund for 90days preceding a temporary credit.  On November **, 2015 a credit will be processed in the amount of $299.00, accounting for all funds that had been previously billed to the credit card account of [redacted].  We have adjusted our records and he will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.    Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated.   If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely,  Christine B[redacted]Director of Membership Services Worldwide Branding, LLC

June **, 2015 [redacted], MediatorThe Revdex.com[redacted] RE:  Case # [redacted] Dear [redacted],  In response to the above referenced matter please note the following. On...

June **, 2015 a credit was processed in the amount of $789.00, accounting for the all funds that had been previously billed to the credit card account of [redacted].   We have adjusted our records and he will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.    Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated.   If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely,  Christine B[redacted]Director of Membership Services

[redacted]
 
[redacted]
 
[redacted]   Dear [redacted],   In response to the above referenced matter please note the following.   On...

August **, 2016 a credit was processed in the amount of $1796.00, accounting for all funds that had been previously billed to the credit card account of [redacted].  We have adjusted our records and he will not receive any further charges or demands for payment.   Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.     Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and those programs have been cancelled.   If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.   Sincerely,   Director of Membership Services

October **, 2015[redacted]
[redacted]
[redacted]
[redacted]  [redacted]RE:  Case # [redacted]Dear [redacted], In response to the above referenced matter please note the
following.On October
**, 2015 a credit was processed in the amount of $199.00,...

accounting for the all
funds that had been previously billed to the credit card account of [redacted].   We
have adjusted our records and he will not receive any further charges or
demands for payment.Before a
consumer incurs charges for the services offered by Worldwide, all material
terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that
all purchases are final, and Worldwide does not offer refunds due to costs
incurred with the purchase and provision of our registry-related services.   Nevertheless, in the
interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated.  If we do not hear from you, we will consider this matter
resolved to the full satisfaction of [redacted]. Thank you for your time and
attention.Sincerely, [redacted]Director of Membership Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.As it turns out WWW did issue the credit and the reversal ( second charge) was done by OUR bank.  I owe them an apology for assuming it was them who reinstated the charge. Please regard the case as closed with the provision that they never use our credit card number again. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thank you for your assistance in resolving this disputed refund.  Although they have stated that a refund has been issued June **, my bank has not received the $789.00 credit.  Can they verify the credit card that they have applied the credit.  I can be reached at either number below.
Off: ###-###-####Cell: ###-###-#### 
Sincerely,
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
  RE:  Case # [redacted]   Dear [redacted],   In response to the above referenced matter please note the following.   On August [redacted] 2016 a credit was processed in the amount of $1796.00, accounting for all funds that had been previously billed to the credit card account of [redacted].     We use an encrypted system for billing, we credit the card that was used to purchase the membership is the credit card that gets refunded.  If the card is no longer active, the bank applies the credit to the new card.  If the member does not have a new card with that organization then they will send a check to the member.    This is a standard refund practice.    If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.   Sincerely,

At this time, I have been contacted directly by Worldwide Branding LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Worldwide Branding LLC contacted me to sell me another of their products. I suggested them that I have a claim with the Revdex.com. They sold...

me another of their products and they told me that they are not going to call me by phone again. I understand that they are going to call me again to insist on another sale.
 
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

August *, 2015 [redacted], MediatorThe Revdex.com[redacted]  [redacted] RE:  Case # [redacted] Dear [redacted],  In response to the above referenced matter please note thefollowing. On August*, 2015 a credit was...

processed in the amount of $2,602.00, accounting for therequested funds that had been previously billed to the credit card account of [redacted].  We have adjusted our records and hewill not receive any further charges or demands for payment. Before aconsumer incurs charges for the services offered by Worldwide, all materialterms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed thatall purchases are final, and Worldwide does not offer refunds due to costsincurred with the purchase and provision of our registry-related services.    Nevertheless, in theinterest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and hismembership has been deactivated.   We have confirmed with [redacted] that this action issatisfactory. Thank you for your time and attention. Sincerely,  ChristineB[redacted]Director of Membership Services Worldwide Branding, LLC

November *, 2015[redacted]
[redacted]
[redacted]
[redacted]  [redacted]RE:  Case # [redacted]Dear [redacted], In response to the above referenced matter please note the
following.Please be
advised that we have received a Pre-Arbitration from Ms. Margit Wehning on
September **, 2015.  We have chosen to
accept responsibility and have [redacted] credited back.   As the letter states we need not to respond
to the letter which we have not, therefore it is up to her financial
institution to reimburse her.  We can not
take any further action.  Please see
attached letter.If we do not hear from you, we will consider this matter
resolved to the full satisfaction of [redacted].  Thank you for your time and attention.Sincerely, [redacted]Director of Membership Services Worldwide Branding, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello,I have spoken to my financial institution. In order to reimburse the full amount, they advise the following:either Worldwide Branding shall reimburse me and credit the full amount to my credit carddirectlyORmy financial institution requires an offical "credit note", stating my name, the credit card number and the full amount to be reimbursed.If Worldwide Branding could please do either of the above, I would be grateful to resolve this matter as soon as possible!   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]Dear [redacted], In response to the above referenced matter please note the following.On January *, 2016 a credit was processed in the...

amount of $489.00, accounting for all funds that had been previously billed to the credit card account of [redacted].  We have adjusted our records and he will not receive any further charges or demands for payment.Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.   Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated.  If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.Sincerely, Christine B[redacted]Director of Membership Services

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
[redacted]  [redacted] Dear [redacted],  In response to the above referenced matter please note the...

following. On June *, 2015 a credit was processed in the amount of $789.00, accounting for all funds that had been previously billed to the credit card account of [redacted].  We have adjusted our records and she will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.    Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated.   If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely,  [redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
 
[redacted]  [redacted] [redacted] Dear [redacted],  In response to the above referenced matter please note the...

following. On May **, 2015 a credit was processed in the amount of $989.00, accounting for the funds that had been previously billed to the credit card account of [redacted].  We have adjusted our records and he will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.    Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and his membership has been deactivated.   If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely,  [redacted]
[redacted]
Worldwide Branding, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Yes. Thank you for your support. Sent from my iPhone > On May *, 2015, at 9:26 AM, [redacted] <[redacted]> wrote:>> [redacted]
[redacted]  [redacted]  [redacted]> -----Original Message-----> From: [redacted] [[redacted]]> Sent: [redacted]> To[redacted]> Subject: Complaint #[redacted]> > Hello I wish to amend my rejection to my complaint. The refund if accepted. My real concern remains the practise response that information was shared & that is totally incorrect.> I am prepared to consider my claim fully resolved as I'm sure the lack of business ethics is not the responsibility of Revdex.com.> Many thanks for your service. Please confirm that this matter can be closed.>> [redacted]>> Sent from my iPhone
Sincerely,
[redacted]