AK Bonsa Flooring

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:my Credit card was charged again on Oct *** ; I expect a full refund
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
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*** *** * *** Dear *** ***, In response to the above referenced matter please note the
following. On April *, a credit was processed in the amount of $2,502.00, accounting for the all funds that had been previously billed to the credit card account of *** *** ***. We have adjusted our records and she will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of *** *** *** has been credited and his membership has been deactivated. If we do not hear from you, we will consider this matter resolved to the full satisfaction of *** *** Thank you for your time and attention. Sincerely, *** *** ** *** *** Worldwide Branding, LLC

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*** *** * *** Dear *** ***, In response to the above referenced matter please note the followingOn January
**, a void was processed in the amount of $199.00, accounting for all funds that had been previously billed to the credit card account of *** *** ***. We have adjusted our records and he will not receive any further charges or demands for payment Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of *** *** has been voided and his membership has been deactivated. If we do not hear from you, we will consider this matter resolved to the full satisfaction of *** ***Thank you for your time and attention Sincerely, Christ*** *** Director of Membership Services

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*** *** * *** Dear *** ***, In response to the above referenced matter please note the
following. On June **, a credit was processed in the amount of $789.00, accounting for the all funds that had been previously billed to the credit card account of *** *** ***. We have adjusted our records and he will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed. In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services. Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of *** *** *** has been credited and his membership has been deactivated. If we do not hear from you, we will consider this matter resolved to the full satisfaction of *** ***Thank you for your time and attention. Sincerely, *** *** ** *** ***

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*** *** * *** Dear *** *** In response to the above referenced matter please note the following We
believe that *** *** *** has us mistaken with another organization. We do not have any record of *** *** ***. Please ask him to check the name of the company that billed him on his credit card statement. We are sorry we cannot be of further assistance If we do not hear from you, we will consider this matter resolved to the full satisfaction of *** *** Thank you for your time and attention Sincerel**
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April *, *** *** *** ***
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*** *** *** RE: Case # *** Dear *** ***, In response to the above referenced matter please note the following We have adjusted our records and *** *** *** will not receive any further phone calls or emails from us. *** *** will remain a lifetime member If we do not hear from you, we will consider this matter resolved to the full satisfaction of *** ***Thank you for your time and attention Sincerely, Christine B*** Director of Membership Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedBut I need to know where refund was processed to? Will I receive a check because I had to close down the credit card, in order not to receive any additional chargesPlease let me knowI can submit bank account information if needed or feel free to send check to the address you have on file
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

June **, 2015 *** *** ***, MediatorThe Revdex.com*** *** *** *** *** ** *** RE: Case # *** Dear *** ***, In response to the above referenced matter please note the following. On June **, a credit was processed in the amount of $789.00, accounting for the all funds that had been billed to the credit card account of *** *** ***. As previously stated, we have adjusted our records and he will not receive any further charges or demands for payment. Furthermore he was not charged again and is making accusations. We would be happy to review this documentation of a second charge from *** ***’s bank. If we do not hear from you, we will consider this matter resolved to the full satisfaction of *** ***Thank you for your time and attention. Sincerely, Christine B***Director of Membership Services

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*** *** * *** Dear *** ***, In response to the above referenced matter please note thefollowing. On October**,
a credit was processed in the amount of $789.00, accounting for the allfunds that had been previously billed to the credit card account of *** ***
***. Wehave adjusted our records and he will not receive any further charges ordemands for payment. Before aconsumer incurs charges for the services offered by Worldwide, all materialterms of those services, including all costs, are fully disclosed. In addition, the consumer is informed thatall purchases are final, and Worldwide does not offer refunds due to costsincurred with the purchase and provision of our registry-related services. Nevertheless, in theinterest of addressing any complaint expeditiously, the credit card account of ***
*** *** has been credited and his membership has been deactivated. If we do not hear from you, we will consider this matterresolved to the full satisfaction of *** ***Thank you for your time andattention. Sincerely, ***
***Director of Membership Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I'm surprised by the fast reply of Worldwide Branding.  Appreciated your help in this regard.  Thanks to both parties.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I do not see a credit on my credit card. Which card are they saying they refunded? [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

June **, 2016   [redacted]   RE:  Case # [redacted]   Dear [redacted],   In response to the above referenced matter please note the following.   On June **, 2016 one...

of our Membership Services Representatives spoke with [redacted].  They addressed his concerns about his membership and went over his purchase in full.  Our representative reviewed with him the benefits of membership and sent him a tutorial for utilizing membership.  The call ended amicably.   Worldwide Branding has been assisting members with their branding and networking endeavors for more than 15 years. It is important to us that each of our members receive high-quality products and services to aid them in achieving their goals, and understand how to maximize their membership value. We provide our members with unique opportunities to expand their professional networks, and develop and promote their personal brands. Actively using the membership is the best way to maximize its value.   If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.   Sincerely,   Christine B[redacted] Director of Membership Services

[redacted]
 
[redacted]
 
[redacted] Dear [redacted],  In response to the above referenced matter please note the...

following. On September **, 2015 a credit was processed in the amount of $489.00, accounting for the all funds that had been previously billed to the credit card account of [redacted].  We have adjusted our records and she will not receive any further charges or demands for payment. Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.    Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and her membership has been deactivated.   If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention. Sincerely,  Christine B[redacted]Director of Membership Services Worldwide Branding, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
 
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]  [redacted]   Dear [redacted],   In response to the above referenced matter please note the following. On...

January **, 2016 a credit was processed in the amount of $2220.00, accounting for his November and December purchases.  We have adjusted our records and he will not receive any further charges or demands for payment.   Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.     Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and those programs have been cancelled.  In our Customer Service department has no record of contact from [redacted], however they are currently contacting him to assist with any further questions.   If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.   Sincer[redacted]
 
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[redacted]

[redacted]
RE:  Case # [redacted]   Dear [redacted],   In response to the above referenced matter please note the following.   On April...

*, 2016 we received a chargeback from Discover Card Services, [redacted]’s financial institution. Due to current merchant regulations we are unable to issue an immediate refund on an open chargeback or dispute.  Please be advised we are working directly with Discover Card to quickly resolve this matter on his behalf. [redacted] will need to contact Discover Card Services directly on the status of his refund.   Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.    Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] will be credited through his financial institution and his membership has been deactivated.    If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.   Sincerely,   Christ[redacted] Director of Membership Services Worldwide Branding, LLC

October **, 2015 [redacted], Mediator[redacted] RE:  [redacted] Dear [redacted],  In response to the above referenced matter please note thefollowing. Please beadvised that [redacted]...

[redacted] has charged back on her membership.  On September **, 2015 we received aPre-Arbitration from the credit card company which we choose not to dispute.  Therefore [redacted] has received a fullrefund in the amount of $199.00 USD.   Before aconsumer incurs charges for the services offered by Worldwide, all materialterms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed thatall purchases are final, and Worldwide does not offer refunds due to costsincurred with the purchase and provision of our registry-related services.    Nevertheless, in theinterest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited by her credit cardcompany and her membership has been deactivated.  If we do not hear from you, we willconsider this matter resolved to the full satisfaction of [redacted]. Thankyou for your time and attention. Sincerely,  [redacted]Director of Membership Services Worldwide Branding, LLC

[redacted]
 
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[redacted]   Dear [redacted],   In response to the above referenced matter please note the following.   On...

September **, 2016 a credit was processed in the amount of $198.00, accounting for all funds that had been previously billed to the credit card account of [redacted].  We have adjusted our records and she will not receive any further charges or demands for payment.   Before a consumer incurs charges for the services offered by Worldwide, all material terms of those services, including all costs, are fully disclosed.  In addition, the consumer is informed that all purchases are final, and Worldwide does not offer refunds due to costs incurred with the purchase and provision of our registry-related services.     Nevertheless, in the interest of addressing any complaint expeditiously, the credit card account of [redacted] has been credited and those programs have been cancelled.   If we do not hear from you, we will consider this matter resolved to the full satisfaction of [redacted]. Thank you for your time and attention.   Sincerely,   Christi[redacted] Director of Membership Services