Alabama Media Group

This is a disgusting organization that does not respect the property of the citizens of huntsville. Weekly, my yard is littered with advertisements in a plastic bag from The Huntsville Times. After requesting twice that this action be ceased, it has not. I will take legal action next.

I have asked repeatedly to not have trash (your advertising flyer in a plastic bag) put on my lawn.

I consider it garbage. I consider you littering.
I called to ask that you stop delivery of your advertising in a plastic bag. They are spread around our neighborhood, getting wet and trashier every day.

I was told it would stop. I waited a few weeks for the order to be populated to the delivery people. To no avail.

I called again. And Again. I will continue to call and submit these complaints until you cease.

I am not a subscriber and you should not get credit for any advertising credits you receive.

Again. I will submit this weekly until you STOP.

Unsolicited supplement being thrown in my yard despite my request to stop
The *** has been repeatedly throwing their *** supplements in my yard for months. I did not subscribe to or request it. I previously called and asked them to stop delivering it, which they did for awhile. Now it is being delivered again. I have called twice today to tell them again that I want it stopped, and both calls were answered by a man who was so incredibly rude that I hung up on him both times. I am a senior citizen with health problems and do not want to continue having to slog through my yard to pick up this unwanted delivery. My neighbors' yards are often littered with 3 or 4 of them because they don't want to pick them up either. This practice needs to stop. That I have had to call the Times three times in an attempt to stop this, and been spoken to inappropriately twice in the process, is unacceptable business practice.

I am subscribed to Sunday paper. I have not received the paper for the last 4 weeks.
For the last 4 weeks I have not received the Sunday paper. I have called XXX XXX XXXX. The representative I talk to has been courteous and promised to correct the problem including exclating to circulation managers. One of the weeks I did receive a paper later that day. My neighbors receive their papers so I can tell that the deliverer has run before I call and report. I have received the paper at this address for several years, so I dont understand why it just suddenly stopped being delivered.
I have a subscription that runs through this fall.

I am writing in regard to my Birmingham newspaper. I received a phone called from *** asking me to subscription to Birmingham newspaper three time a week. He assures me that I will receive the newspaper right away. But you will not be bill until May 10th. I explained to him if I am not going to receive the newspaper before May 10th. I don't want the newspaper. on May 10th my account was drafted for $21.89. my account had a balance of $8.34. That amount was in my account to cover a draft for .99 for apple I tune account that come out of my account each month. When apple tried to draft my account. I had a zero balance. This transaction has cause me to have two overdraft charges in the amount of $32.00 for each on. That a total of $64.00. I called the Birmingham location talked with ***. She told me to fax the overdraft bank statement to her. I faxed the documents to her. She refunded me $21.89, but not the overdrafts fee. I went to the Birmingham location, and talked to ***. She promised me that she will get in touch with me. Three weeks went by, I still haven't heard from her. I went back a second time, and she got a upset with me because I asked her have she talked with someone in the account department. she said no. She will call me, but I didn't receive a phone call from her as of this day. I sent a certified mail to ***. He didn't response. I have called to the Mobil, Al office on several time. No one return my phone as of this day

We sent our payment of 48.64$ for our subscription, account for our ***. Our Account number is ***. This check cleared on Sept 10 2018. We did not receive any paper delivery for some time. We first called the number provided 205,325,2211 on Sept 25. We were given no real assurance that delivery would occur. No delivery happened. We next called on Oct 8 and were not able to talk with anyone. We then called on Oct 9th and were assured that delivery would start on October 10th. It did not. This is simple thievery. You all cashed our check. Where is our paper delivery?
Product_Or_Service: Birmingham News
Account_Number:

I am having trouble getting a refund for my subscription to The Birmingham News due to no delivery since Oct. 3, 2018.

I or my wife have called every time there was a missed delivery. We finally called customer service and called the subscription on Oct. 15, 2018 and was told we would get a refund for our remaining subscription. we called back a week later to check the status and was told it was in the mail. Another week passed and we called again and was told then that it took a few days for them to credit our account but we should receive a check by the end of the week. Here it is Thursday Nov. 1, 2018 and we still don't have a check. We tried to call back at 1:20 PM and the calling tree said we would have to call back tomorrow between 7:00 AM and 12:00 PM. I feel like I am getting the run around with them and they have no intention to refund us for the remaining subscription. This is bad business for such a large company. Can you help resolve this situation for us? Thanks

On January 21, 2018 we started to receive the Mobile Press Register FOR 2 months delivered to our door at the CARIBE condo IN orange beach Alabama ..we paid it thru March 17.by our credit card ..we were even over charged $6 because we never received the Friday or Saturday Mobile Press as stated on the phone..OH YOU WILL GET YOUR FIRST COPY TOMORROW WHICH OF COURSE WE DID NOT. WE WERE SNOWBIRDS AS THE PRESS REGISTER KNOWS..OUR BUILDING WAS FILLED WITH SNOWBIRDS.

I get our next month bank statement and we were charged for 3 more months and not even present. the building emptied of SNOWBIRDS as the Press Register would know by the empty condos ...I have called June 18th, called July 24, called August 22, called September 18 and now October 17th and the same phone number 866-403-6259.TO GET OUR $42.25 BACK.. I have been treated very disrespectful and like I am not an honest person and rude every call. INSTEAD OF ERASING ADDRESSES OF SNOWBIRDS THEY KEEP ALL OF THEM INSTEAD OF THE PRESENT ONE. POOR BOOKKEEPING. I will certainly pass that around to the snowbirds this coming winter to NOT GET THE MOBILE PRESS. it is a disgrace HOW they are able to use our charge cards without our permission. I NOW UNDERSTAND I AM NOT THE ONLY PERSON WHO HAD MONEY TAKEN OUT WITHOUT OUR PERMISSION. I WOULD LIKE MY REFUND AND I HOPE YOU CAN STEP ON THEIR TOES AND STOP WHAT THEY ARE DOING TO ALL OF US. THEY KNOW THEY HAVE NO RIGHT TO CHARGE WITHOUT A PERSON'S SAY SO.

you are allowed to publish this in the mobile register.

Huntsville Times attempted to sell me paid advertising at Thanksgiving. Forced me to opt out, and then charged me anyway. No credit 2 weeks later.
Huntsville Times attempted to sell me at additional charge a load of paid advertising at Thanksgiving. They forced me to go through the effort to opt out. I was further angered that they charged my credit card despite that effort. I immediately called and was told that the charge of $4.80 would be reversed. Two weeks has passed and they still have not credited me for the stolen money. An e-mail to the Circulation Dept has been ignored. I am very close to cancelling my subscription so that I will never have to deal with them again.

Debit Billing my bank account continues after requesting termination of subscription. Calls to Customer Service not responsive.
email Letter to Customer Service: May 3, 2018

Account Number: ***

In February 2018 I made a telephone call to your contact number (251-219-5243) asking Service Representative that my subscription be terminated and the automatic charge to my bank account (via debit card) stop. On February 20, 2018 the following debit transaction appeared on my bank account: (BIRMINGHAM NEWS COMPAN *** AL - DEBIT CARD *** 14.17). After returning home about March 15, I find several copies of the Press-Register close to my back door. (That was the usual delivery point by my carrier. Thank them.)

The next call to your Customer Service to ask what it was about my request to terminate was not able to be understood? The delivery did stop. How-ever: On March 26,2018 the following debit transaction appeared on my bank account. (BIRMINGHAM NEWS COMPAN *** AL - DEBIT CARD *** 14.17).

The 3rd call resulted in being told to call my bank and stop payment. After calling my bank, I understand any action taken by them would result in charges to my account. End of that avenue.

I am asking the Management of the Press-Register to refund to me the sum of $28.34.

Your prompt attention to this matter will be greatly appreciated.

Sincerely,
***
*** (***)

***
reply email May 4, 2018***
Thank you for contacting us. Your account has been reviewed and your inquiry would be best suited with the personal assistance of our Billing Account Specialist. Please call us at your earliest convenience 800-568-4123.

Thank you for your readership and for this opportunity to serve you.

Thank you,

***-Customer Care Team

Was told to expect refund in 2 to 3 weeks. Never happened. last email and phone call ignored.

The Huntsville Times newspaper office billed my credit card when I told them to terminate my newspaper delivery after 1 quarter (13 weeks)
on Jun 4, 2018 I called the Huntsville Times office to request 13 weeks of SUNDAY only newspaper delivery service to my home. I gave them my credit card info to charge the cost of $1.45 per week X 13 weeks totaling $18.85. The 13 weeks were Jun 10, 17, 24, Jul 1, 8, 15, 22, 29, Aug 5, 12, 19, 26 and Sep 2. My credit card was charged $18.85 on Jun 4. I called the Huntsville Times office on Sep 4, 2018, to make sure they had not renewed my newspaper delivery after Sep 2. The told me they had billed my credit card again for $18.85 in mid Aug. I told them when I called their office on Jun 4, 2018, the service I requested was only for 13 weeks and then would stop after Sep 2. The office said my service had not been canceled and my credit card had been charged for another quarter in mid-August which was weeks ahead of the 13 Sunday papers I paid for in Jun. The agent I spoke with insisted 13 weeks of service elapsed in mid Aug. This statement was wrong - in mid-Aug the Sunday newspaper had been delivered to me 10 or 11 times NOT 13. I told them to immediately cancel my Sunday paper delivery and refund the charge to my credit card in Aug. The agent said I had already exceeded 13 weeks newspaper delivery. I said 13 weeks had not elapsed until Sep 2. She disagreed with me and hung up on me. So I hereby request my Aug credit card charge be reversed and my subscription be canceled immediately. Even though I told the Times on Jun 4 and Sep 4 to cancel my subscription after Sep 2, they delivered another Sunday paper on Sep 9 which twice I told them NOT to do.

First, the response I was promised by customer service rep did not happen. Since then, I have been unable to get either a callback or email.
In response to an August 22nd email from the Alabama Media Group, I attempted to subscribe to the Huntsville Times and activate the subscription based on the instructions at the web site. The subscription could not be activated using 3 of the 4 options offered. I emailed ***@acsal.com with my name and confirmation number. They responded with a need for more information and a phone number which I called. On August 23rd I spoke with a rep and requested my subscription be cancelled before being activated or my credit card charged. He assured me it would be. On August 28th I received 2 emails - one congratulating me on subscribing to the Huntsville Times and one informing me that my credit card would be charged and on August 29th, a newspaper arrived. Since I received the emails on August 28th, I have called the XXX-XXX-XXXX and the XXX-XXX-XXX customer services numbers, but can no longer speak with an individual. I left a callback number with name and information as instructed, but no one calls. I have also emailed the ***@acsal.com and ***@htimes.com but have not received a response. Its as if they no longer exist. At this point, all I want is to get as much of my money back as I can and have nothing else to do with the Alabama Media Group or the Huntsville Times.

I want the litter (birmingham life) to not be thrown on my property!

I have put in 3 request to stop their trash from being thrown in my yard. Each time I received an email saying my request was received. I did not sign up for the Birmingham life and I don't want their litter in my yard. I don't know what the next step is after this but I'm going to find out. Is there a way to make them come back and pick it up?

Throwing unsolicited and unrequested newspapers in my driveway. I've now called 18 times to have this stopped.
The Birmingham Life is being thrown into my driveway. I called their office 18 times over the past several months to have this stopped. Nothing seems to work until I file a Revdex.com complaint. And then it only works for a few weeks/months. They promise it will stop; bit it does not stop until the Revdex.com complaint is filed. Its clear they do not care about anything other than distributing their publication so they can falsely inflate their distribution and defraud their advertisers; while at the same time polluting the environment with their trash that doesn't ever get picked up in many driveways. Please STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP, STOP delivering your trash onto my property PERMANENTLY.

The Birmingham Life ad supplement is left on our driveway continuously despite multiple protests against this practice, which is littering at best.
Every day, including today, a Birmingham Life carrier somehow gets access to the PRIVATE gated community at ***, *** and throws the ad supplement on everyone's driveways. First, this is trespassing and we will call the police if they continue. Second, this is a largely weekend lake community on a private lake and most people aren't even hear during weekdays, so there is now a garbage and litter problem. If there is a Birmingham News subscriber in the community then the MOST that is permitted is delivery to that one person. But I have protested to the Birmingham News and Birmingham Life repeatedly to stop delivering this unwanted ad supplement and my protests are ignored. I assume the carrier gets paid for however many she or he throws in people's driveways but that is an abusive business practice. Please help us prevent trespassing *** littering in our private community. I am serious about calling the police and having the person arrested if this doesn't stop.

Birmingham Life and other free newspapers keep being delivered despite multiple requests to stop.
I submitted a request online to stop all newspapers like Birmingham Life on 4/8/18. I received a response that newspapers would stop on 4/13/18. The newspapers have continued to be delivered despite additional requests to stop deliveries.

I subscribed to Sunday delivery of the Huntsville Times almost 3 months ago. To this date, I have only had delivery one time.
I call customer service every week. I email every week. Each time I get the same story. We will get to the bottom of this and you will have a delivery next Sunday. The Huntsville Times has taken my money and is not delivering my Sunday newspaper. I only want what I have paid for and that is my Sunday Huntsville Times delivered to my home!

After a month of trying to stop a subscription, AMG continues to debit my account and not contact me about ending a service I do not receive.
A few years back I signed up to pay the subscription of an elderly person that could not afford their own. I contacted the customer service number and was told they could not stop the debit since it was not delivered to my residence and I wasn't give the delivery residence. I was give an escalation email and after a week received no communication. I reached out the the online CS email and began communicating with a rep at the address. They were also unable to help and directed my back to the escalation email. Still no contact after a week. I began communicating with the same CS rep again and they claimed they would send directly to escalation. After another week still no word. Now my account has been debited once again. It is hard to believe they can debit my account but are unable to find it. they have been provided all the banking information that the CS rep claimed would be needed and yet a month later and not so much as an email from the escalation department about where it stands to be corrected. This is not the first time they have been contacted. Previously my wife was informed she would have to do a stop payment through our bank that they could not stop the billing. Seems an odd practice since I have no contract with them to have them stop billing an account.

I have repeatedly asked the Alabama Media Group to stop delivering the Birmingham Life and Birmingham Yes papers and the delivery hasn't stopped.
Over the past couple of months, I have repeatedly contacted the Birmingham News / Alabama Media Group and asked that they stop delivering the Birmingham Life and Birmingham Yes papers. The people who I have spoken with are always very courteous and assure me that they will contact the manager who will make sure that the deliveries are stopped. The best results that I have gotten so far, is that two of the Birmingham Life papers weren't delivered.
I don't know how else to say that I don't want this trash littering my yard.

After repeated attempts to stop this company from throwing a advertisement paper in my yard, they continue to do so.
I have contacted the Birmingham Life advertisement on multiple occasions to opt out of there delivery service in which I never asked for in the first place. I have four email confirmations since August of 2017 and have spoken to representatives over the phone more than five separate occasions. They continue to throw this unwanted piece of paper in my yard each week. Aside from pressing charges against the driver for littering in my yard I don't know what else to do.