Our records indicate that the customer has contacted us for return instructions and has returned their order. We have received the merchandise at our warehouse on 9/10/and have issued two
refunds for $for the merchandise and $for the s&H of this productThis customer
has been refunded in full for their order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
On a side note, Why this business is still rated an A+ is beyond me A customer should not have to go to these lengths to get a problem resolved I DID NOT hang up on the customer service person She was extremely rude to me throughout the whole conversation and when I told her I wanted a refund she flat out told me no She never once mentioned to send back the product for that refund Shame on them for making customers go through hoops to get quality service The Revdex.com should reassign their rating and protect customers from getting involved with this company With that being said thank you for getting me a refund
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me; HOWEVER, the situation should have never manifested itself in the first place as they did not have permission to share my information in the first place
Sincerely,
Bentley Callahan
Complaint: ***
I am rejecting this response because: I haven't spoken to anyone from this company and didn't get refund from the company at this time
Sincerely,
*** ***
Our advertisement shows and states that this hose being used for washing vehicles and watering the lawn as you do with a garden hoseOur advertisements does not state or show pictures of this product being used for drinking purposes. All of our products come with the merchandise
and a day money back guarantee, customer can return product to address on package for a refund of the this productAs of today we have not received package back as soon as package is returned customer will be refunded
Sirs
After a great deal of time, I reached a customer service representative at this company and they are supposed to address my issues
So I will get back to you if I still have a problem
Thank you for your support!!
*** *** **
Complaint:***
I am rejecting this response because: their information is inaccurateBig surprise thereI have their customer service card That specifically stated the following : IF WE DO NOT HEAR FROM YOU BY DECEMBER 17, YOUR ORDER WILL BE CANCELLED AND REFUNDED I NEVER CONTACTED THEM THE CARD WAS TO BE SENT BACK IF I WANTED THE ITEM THE NEXT WEEK THE PRODUCT GETS DELIVEREDI PUT BATTERIES IN ITIT DID NOT WORK I WOULD HAVE KEPT IT BUT IT DIDNT WORK AND I HAD TO PAY ANOTHER $and change to return somethingthat was defectiveI NEVER USED IT AS THEIR LETTER STATES.My concern was I did not contact them as per their instructions, they sent it anyway and I was charged the two $shipping and handling fee ($15.90).that I should not have been charged since it never should have been sentAnd when this item didn't work, that was enough for meThen they want to argue that I pay the shipping and handling no matter what plus more to ship back Outrageous.
Sincerely,
*** ***
Our records indicate that the customer placed two separate orders via our website for the *** productOur records does not show a duplicate order. These orders have notes that the customer was informed that since there were two orders placed customer needed to return the second order to
receive a refund. As of yet we have not received the product back from the customer. We have no record that a call tag was issued
To resolve this matter, we are issuing a *** call tag today to have the merchandise picked up so that a refund can be issued to the customer account
This customer purchased this product from *** *** * *** and not National Express, so the warranty on the product is only day warranty
There are two blades to this product and and the smaller blade requires the fruit or vegetable to be cut into much smaller pieces than the larger
blade. This product is not made for commercial use and some items are not recommended to be used with the smaller blade since harder vegetables cannot pass through the smaller blade
Since the customer did purchase through *** *** * *** and it was past the warranty the customer was instructed to return the product to them since this was the place of purchase
Since customer statisfaction remains our priority and we do stand behind our products we are sending a replacement blade at no charge to the customer at the address supplied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Thank you!! I received one credit, waiting on the other S/H
We do have a record of this customer contacting us regarding his purchase, but the notes do not state wether or not customer was returning product for replacementAs of today no product has been returned for replacement. Since customer states customer service was supposed to send replacement
with product being returned, we are sending replacement to customer today at no charge
Complaint: ***
I am rejecting this response because:This product is very poorly madePlease see complaints on ***:***I wish I had known about how unreliable this product was before I ordered it My main concern is that others considering this product need to be aware that this product and its support is not acceptable.Sincerely,
*** ***
Our records indicate that the customer ordered units of the ***. We shipped the order to the customer which was delivered on 2-21-2015. The customer contacted us on 2-23-stating they only received one of the two items orderedAt that time we issued a replacement to be sent for
2nd unit. The customer was informed that the replacement is currently on backorder and will ship when products arrive. Unfortunately, due the the problems on the west coast our containers of goods are not being received in at portWe have contacted this customer to update her on the status of the backorder and she wishes to wait for the product instead of being refunded
We were able to look up the customers information from the order number given. On March 11, this customer was removed from our mailing lists and should no longer be receiving offers from any of our affiliates
Our records indicate that the customer placed their order in February 2014, which was shipped to the customerOur records indicate the customer contacted us regarding her order and a replacement had been shipped
The customer also contacted us for the status of the replacement, in which was given
the tracking information for the replacement sent on 4/29/2014. The customer has not contacted us since to notify of us of non-receipt of replacement of further problems with their purchase.
Since the it has been almost months since the replacement has been sent, the *** tracking is no longer available to confirm that the replacement has been delivered. We also do not show the package being returned to us
Since the customer states they have not receive their replacement we are issuing a refund to the customer
National Express does not sell or distrubute this product in ***. We only sell distribute this product in the United States
Please contact the company whom this was purchased from
Our records indicate that the following customer had purchased the product from our company and was issued a replacement per the customer's request in June 2014. I cannot state the nature of the call when the customer called back in July 2014, but our records indicate that the customer
contacted our company and was irrate with the customer service representative and hung up before the matter could be resolved. Our policy is if the customer would like a refund for the product, the product must be returned in order for a refund to be issued, as of today the product has not been returned for a refund. Since the customer states the replacements are not working we are issuing a refund to the customers account for this purchase
Our records indicate that the following customer placed an order from on 12/17/for the *** *** and the *** *** ***There were no additional units added to the customer's order. On 12/18/this order was shipped to the customer and was delivered to the
customer on December 22, according to the confirmation tracking information. Since the order has been already been shipped and received by the customer we cannot cancel the order.The customer can return the product to us, since we do offer a day moneyback guarantee which is shipped with the customer's order for a refund as well as our return address which is on the package
Our records indicate that we shipped this product to [redacted], but billed to [redacted] of San Clemente, CA, the original order was delivered to [redacted] on October 23, 2014. We received a call on November 13, 2014 stating...
package was not received, so we reshipped the order which tracking states 2nd package was delivered on 11/28/2014. We contacted [redacted] today 1/20/2015 and she states she has received her order and she will contact her daughter to let her know that she has received the package. Since the tracking and [redacted] state the package was delivered and received we consider this matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory but replete with lies. I will accept their response FOR THE TIME BEING. I was NEVER told by [redacted] the hoses were back ordered. If they were backordered since early August or I should have been told. I was informed one hose was shipped on 8/30 but I never got it. [redacted] told me in no uncertain terms I would receive three hoses by Friday, 9/19. I told her I would gladly return the three defective hoses but did not have an appropriate carton. She said when I received the hoses (on 9/19) I could use the box they came in and she was sending a call tag. I had to phone the company because said tag was never received (they said it was sent out) and [redacted] said she'd send another one which arrived on 9/15 or 16. September 19th came and went. No hoses arrived. It was only when I phoned National Express for the umpteenth time, and spoke to somebody else did I find out the hoses were never shipped because they were on back order. I truly believe if I did not file a complaint with you I never would have received any hoses at all. They claim two shipments were sent to me recently when in actuality all three hoses arrived in one shipment, yesterday, Tuesday, October 7th. Part of this entire problem is that all new hoses have all been defective so I get virtually no use out of them. I have no way of knowing whether the product I received is satisfactory or not until I make use of them. The company makes all kinds of promises to the customer but never follows through and I'm tired of paying for defective product.
If the problem is ongoing I will file another complaint. In the meantime I have three new hoses and the three defective ones will be returned to the company tomorrow, Thursday, October 9th.
Sincerely,
[redacted]
Our records indicate that the customer has contacted us for return instructions and has returned their order. We have received the merchandise at our warehouse on 9/10/and have issued two
refunds for $for the merchandise and $for the s&H of this productThis customer
has been refunded in full for their order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
On a side note, Why this business is still rated an A+ is beyond me A customer should not have to go to these lengths to get a problem resolved I DID NOT hang up on the customer service person She was extremely rude to me throughout the whole conversation and when I told her I wanted a refund she flat out told me no She never once mentioned to send back the product for that refund Shame on them for making customers go through hoops to get quality service The Revdex.com should reassign their rating and protect customers from getting involved with this company With that being said thank you for getting me a refund
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me; HOWEVER, the situation should have never manifested itself in the first place as they did not have permission to share my information in the first place
Sincerely,
Bentley Callahan
Complaint: ***
I am rejecting this response because: I haven't spoken to anyone from this company and didn't get refund from the company at this time
Sincerely,
*** ***
Our advertisement shows and states that this hose being used for washing vehicles and watering the lawn as you do with a garden hoseOur advertisements does not state or show pictures of this product being used for drinking purposes. All of our products come with the merchandise
and a day money back guarantee, customer can return product to address on package for a refund of the this productAs of today we have not received package back as soon as package is returned customer will be refunded
Sirs
After a great deal of time, I reached a customer service representative at this company and they are supposed to address my issues
So I will get back to you if I still have a problem
Thank you for your support!!
*** *** **
Complaint:***
I am rejecting this response because: their information is inaccurateBig surprise thereI have their customer service card That specifically stated the following : IF WE DO NOT HEAR FROM YOU BY DECEMBER 17, YOUR ORDER WILL BE CANCELLED AND REFUNDED I NEVER CONTACTED THEM THE CARD WAS TO BE SENT BACK IF I WANTED THE ITEM THE NEXT WEEK THE PRODUCT GETS DELIVEREDI PUT BATTERIES IN ITIT DID NOT WORK I WOULD HAVE KEPT IT BUT IT DIDNT WORK AND I HAD TO PAY ANOTHER $and change to return somethingthat was defectiveI NEVER USED IT AS THEIR LETTER STATES.My concern was I did not contact them as per their instructions, they sent it anyway and I was charged the two $shipping and handling fee ($15.90).that I should not have been charged since it never should have been sentAnd when this item didn't work, that was enough for meThen they want to argue that I pay the shipping and handling no matter what plus more to ship back Outrageous.
Sincerely,
*** ***
Our records indicate that the customer placed two separate orders via our website for the *** productOur records does not show a duplicate order. These orders have notes that the customer was informed that since there were two orders placed customer needed to return the second order to
receive a refund. As of yet we have not received the product back from the customer. We have no record that a call tag was issued
To resolve this matter, we are issuing a *** call tag today to have the merchandise picked up so that a refund can be issued to the customer account
This customer purchased this product from *** *** * *** and not National Express, so the warranty on the product is only day warranty
There are two blades to this product and and the smaller blade requires the fruit or vegetable to be cut into much smaller pieces than the larger
blade. This product is not made for commercial use and some items are not recommended to be used with the smaller blade since harder vegetables cannot pass through the smaller blade
Since the customer did purchase through *** *** * *** and it was past the warranty the customer was instructed to return the product to them since this was the place of purchase
Since customer statisfaction remains our priority and we do stand behind our products we are sending a replacement blade at no charge to the customer at the address supplied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** Thank you!! I received one credit, waiting on the other S/H
We do have a record of this customer contacting us regarding his purchase, but the notes do not state wether or not customer was returning product for replacementAs of today no product has been returned for replacement. Since customer states customer service was supposed to send replacement
with product being returned, we are sending replacement to customer today at no charge
Complaint: ***
I am rejecting this response because:This product is very poorly madePlease see complaints on ***:***I wish I had known about how unreliable this product was before I ordered it My main concern is that others considering this product need to be aware that this product and its support is not acceptable.Sincerely,
*** ***
Our records indicate that the customer ordered units of the ***. We shipped the order to the customer which was delivered on 2-21-2015. The customer contacted us on 2-23-stating they only received one of the two items orderedAt that time we issued a replacement to be sent for
2nd unit. The customer was informed that the replacement is currently on backorder and will ship when products arrive. Unfortunately, due the the problems on the west coast our containers of goods are not being received in at portWe have contacted this customer to update her on the status of the backorder and she wishes to wait for the product instead of being refunded
We were able to look up the customers information from the order number given. On March 11, this customer was removed from our mailing lists and should no longer be receiving offers from any of our affiliates
Our records indicate that the customer placed their order in February 2014, which was shipped to the customerOur records indicate the customer contacted us regarding her order and a replacement had been shipped
The customer also contacted us for the status of the replacement, in which was given
the tracking information for the replacement sent on 4/29/2014. The customer has not contacted us since to notify of us of non-receipt of replacement of further problems with their purchase.
Since the it has been almost months since the replacement has been sent, the *** tracking is no longer available to confirm that the replacement has been delivered. We also do not show the package being returned to us
Since the customer states they have not receive their replacement we are issuing a refund to the customer
National Express does not sell or distrubute this product in ***. We only sell distribute this product in the United States
Please contact the company whom this was purchased from
Our records indicate that the following customer had purchased the product from our company and was issued a replacement per the customer's request in June 2014. I cannot state the nature of the call when the customer called back in July 2014, but our records indicate that the customer
contacted our company and was irrate with the customer service representative and hung up before the matter could be resolved. Our policy is if the customer would like a refund for the product, the product must be returned in order for a refund to be issued, as of today the product has not been returned for a refund. Since the customer states the replacements are not working we are issuing a refund to the customers account for this purchase
Our records indicate that the following customer placed an order from on 12/17/for the *** *** and the *** *** ***There were no additional units added to the customer's order. On 12/18/this order was shipped to the customer and was delivered to the
customer on December 22, according to the confirmation tracking information. Since the order has been already been shipped and received by the customer we cannot cancel the order.The customer can return the product to us, since we do offer a day moneyback guarantee which is shipped with the customer's order for a refund as well as our return address which is on the package
Our records indicate that we shipped this product to [redacted], but billed to [redacted] of San Clemente, CA, the original order was delivered to [redacted] on October 23, 2014. We received a call on November 13, 2014 stating...
package was not received, so we reshipped the order which tracking states 2nd package was delivered on 11/28/2014. We contacted [redacted] today 1/20/2015 and she states she has received her order and she will contact her daughter to let her know that she has received the package. Since the tracking and [redacted] state the package was delivered and received we consider this matter resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory but replete with lies. I will accept their response FOR THE TIME BEING. I was NEVER told by [redacted] the hoses were back ordered. If they were backordered since early August or I should have been told. I was informed one hose was shipped on 8/30 but I never got it. [redacted] told me in no uncertain terms I would receive three hoses by Friday, 9/19. I told her I would gladly return the three defective hoses but did not have an appropriate carton. She said when I received the hoses (on 9/19) I could use the box they came in and she was sending a call tag. I had to phone the company because said tag was never received (they said it was sent out) and [redacted] said she'd send another one which arrived on 9/15 or 16. September 19th came and went. No hoses arrived. It was only when I phoned National Express for the umpteenth time, and spoke to somebody else did I find out the hoses were never shipped because they were on back order. I truly believe if I did not file a complaint with you I never would have received any hoses at all. They claim two shipments were sent to me recently when in actuality all three hoses arrived in one shipment, yesterday, Tuesday, October 7th. Part of this entire problem is that all new hoses have all been defective so I get virtually no use out of them. I have no way of knowing whether the product I received is satisfactory or not until I make use of them. The company makes all kinds of promises to the customer but never follows through and I'm tired of paying for defective product.
If the problem is ongoing I will file another complaint. In the meantime I have three new hoses and the three defective ones will be returned to the company tomorrow, Thursday, October 9th.
Sincerely,
[redacted]