I am not sure what number the customer is contacting for the warranty information, but I have emailed the customer today the warranty information as well as left him a message to contact us to get him the correct information for his replacement.
Our records indicate that the customer did order the product from our company and did return the 25 foot an did re-order the 50 foot.
As for the product exploded if you put two together, is incorrect. We do not know why our customer service representative would give out that information since...
it is not true.
You can connect two Xhoses together, we do not recommend more than two at a time, because the more you connect together it may cause a drop in water pressure which will the hoses will not expand because there is not enough water pressure, which is the complete opposite of the information given to the customer. We are checking into this claim so that our customer service representives are giving out the correct information.
The customer has returned the product to us and has been refunded in two separate refunds one for the product and the second for the shipping and handling charges.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance.Sincerely,
[redacted]
Our records indicate that [redacted] Placed an order with for the [redacted]. Per our website, which states: "Due to overwhelming demand, please allow 2 – 6 weeks for delivery".We have also mailed a postcard to this customer notifying her of the delay. Our records show...
that she ordered a total of 4 different items, while some of the merchandise is stock two of the items areare causing the backorder. I have left Ms. [redacted] a message today to speak to her regarding her order to try and get her order shipped. We cannot and do not bill orders that have not shipped. Ms. [redacted]'s order has not been billed to her since her order has not shipped, Once her order ships her order will billed.
All of our orders have a 90 day money back guarantee as well as a replacement warranty. Our records indicate that replacements was sent to the customer in July and August. Customer was informed he would have to return product in order to receive a refund even though it was past the...
90 day guarantee. Our records indicate that issued a refund to Mr. [redacted]'s credit card on 12/2/2014 and we was a mailed a refund check for the return S&H on 12/8/2014.Since he has been refunded in full, we consider this matter resolved.
Our records indicate that the customer purchased the [redacted] pro from our company which was shipped in August 2013. This product comes with a 90 day money back guarantee as well as a lifetime warranty which includes a a shipping and handling charge for the replacement. The customer returned...
a hose in 2014 and was a sent a replacement for the returned merchandise. The customer contacted us on 9/19/2014 and was informed that the customer would need to return the product and pay the S&H charge for the replacement warranty since it was past the 90 day moneyback guarantee. We have noted this on her order. The customer returned the hose but not the shipping and handling charge.Since the customer has returned the product and is requesting a refund we are refunding customer for this product and it will be refunded back to her [redacted] account which was billed. This refund takes about 2 to 4 days to appear on her credit card statement.
Our records indicate that the customer ordered this product from our company. Since the product was on backorder we send out backorder notices to customers notifying them of the backorder and if they would like to cancel the order they can contact us. The customer states she received the product...
and used the product before returning the product instead of refusing delivery on the order which she states was canceled. Our product does have a 90 day moneyback guarantee less the shipping and handling charge which is advertised and also sent with our products. This product was used and returned by the customer, which we refunded for the purchase price of the product per our 90 day money back guarantee. Our records also indicate that the customer ordered the Lifetime Replacement Rollers which she was charged for the item she ordered, she was not over charged. The customer was refunded for the returned product of $19.95 on 12/30/2014. Our records also indicate that the customer contacted our customer service department and was refunded for the shipping and handling on the Lifetime Replacement rollers of $7.95 on 1/2/2014. Since the customer states this product was defective we are refunded today the balance due of the $7.95 shipping and handling charge for the [redacted].
Our records indicate that [redacted] has contacted us several times regarding her order which was placed in June 2013. Her order was for one Xhose 75 foot you purchase one and you get a second one free just pay P&H. Per our advertisement, we have a 90 day...
moneyback guarantee, plus a lifetime replacement warranty, which states customer returns the item and there is a P&H fee for a free replacement of the hose. Our records indicate that the customer was issued a call tag on sept 11th, [redacted] Tracking# [redacted], which the product has not been received back as of yet. The customer has called several times and was informed of our backorder on the replacements. We show that one replacement hose was sent to the customer and tracking shows a delivered on 10/7/2014. Our records also show that 2 additonal hoses were sent on 10/1/2014 which will arrive any day since the delivery time is 2 to 10 business days for delivery.
Since the customer has not returned the original hoses with the call tag and the replacements have been shipped, no refund is due at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Our records indicate that [redacted] had placed two separate orders for the [redacted] product. Customer contact us and wanted to return 2nd order, since customer only wanted one order. The merchandise has been returned and customer has been refunded for both orders. The customer...
contacted us for a replacement on an item, but was informed has been already been refunded for both entire orders. Since customer has been refunded the customer was informed he could place another order to receive another product which he did not wish to do, he was also informed a replacement could not be issued. Since the customer has refunded for both orders and all the product ordered for both the product and also the shipping and handling separatlely, we cannot send replacement.
Our records indicate that this customer ordered the Xhose product in June 2013. This product has a 90 day moneyback guarantee and lifetime replaceplacement warranty.Our records indicate the the customer returned two of the four hoses ordered in July 2014. Because it was past the 90 day...
moneyback guarantee a refund was not issued.The customer contacted us in August 2014 regarding his return and stated he returned 4 hoses not two. Our records indicate we issued two refund for the return of the four hoses on 8/22/2014 in the amounts of $69.95 and the second refund of $64.95 (since we had given the customer a $5.00 credit on his order in August 2013 because of the backorder delay).These refunds were issued to the his mastercard on 8/22/2014 which he can verify with his credit card company. Since his account has been refunded we consider this matter resolved.
Our records indicate that this customer purchased the product and was shipped in June 2013. The customer returned the product and was issued a replacement in September 2013. We have not been contacted by the customer again until August 2014, in which the customer was informed that this product...
has a 90 day moneyback guarantee. The customer has not returned the replacements. Our [redacted] website clearly states that this product has a 90 day moneyback guarantee. Since we stand behind our products we are issuing a refund to the customer's card which was charged for the purchase price of the product in the amount of $59.95.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I am not understanding the consumers response, The customer was sent a backorder notice but may have been an incorrect backorder notice in error, She should have received an backorder notice stating to contact us if she would like to cancel her order. As for her refund we are not arguing her refund, we have refunded the customer in full for the price of the product as well as the "shipping and handling" for the product and addtional rollers for a full refund of the total amount of her order $35.85, which has already been sent to her credit card.Since the customer states that the product was defective and states it cost her $6.25 to return the product we are sending her a refund check in the amount of $6.25 for the return shipping of the product.
Our records indicate that the customer purchased two hoses from our company in June 2014. We sent one replacement hose in July and the 2nd in August 2014 at no charge. The Customer states the hoses broke within 30 days but we have not been contacted by the customer until now regarding...
the replacements not working. National Express stands behinds our products and will issue a refund or replacement on this product. As of today we do not show that the customer has returned any products to us for a refund or exchange. In order for us to replace or refund the customer's order the customer must return the product to us at: [redacted] - [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However the small blade is the one I use the most and I do cut the veggies into thinner pieces for that blade. It is not used for commercial use just for my 5 person family. we eat lots of cut veggies in different salads. I love the product but it needs to be improved.
Sincerely,
[redacted]
Our records indicate that the customer has not contacted us regarding her purchase but he has returned his order and has been refunded on 9/10/14 for his order.
We have also reached out to him regarding his complaint to resolve this matter.
Our records indicate that the following customer has purchased the [redacted] from our website, which was shipped on 6/26/2014.
All of our orders are sent with our return address on the package as well as our 90 day moneyback guarantee form for customers to return product, we show no...
record of this customer returning the product to us.
Also our website does have and email address to which the customers can contact us. Also I am not sure of the time of day the customer tried contacting our company, but all of our customer services numbers given to customers by our website, their credit card company and our 800 number listed on the customers's credit card statement, are numbers where there are live customer service representatives answering calls during normal business hours .
Since this customer is stating the product is defective we have issued a full refund to the customers account for this merchandise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Our records indicate that the following customer placed her first order with our company in July 2012 from our website, which she returned to us as defective and a replacement was shipped on 8/25/2012.Since that time the customer has not contacted us regarding that order. Since our our...
website states we offer a 90 day moneyback guarantee, two years is past the limit for a refund on this product.Our records indicate that the customer placed second order for 25 foot hose in July 2013 and had returned the product and was refunded on 8/9/2013 for this order.Our records indicate that the customer placed a 3rd order for in August 2013 for 2 50 foot hoses. Our records indicate that she returned one 75 foot hoses in June 2014 in which a replacement was sent.I am not sure where she purchased a 75 foot hose from but it was not from our company, unless we sent her a 75 foot hose in error instead of a 50 foot which she originally purchased from us.Our records indicate that the customer contacted us in October 2014 for a replacement, in which she was informed of our policies which is we offer a 90 day moneyback guarantee on our products.Also this product has a lifetimewarranty on this product in which the customer must return the product with the warranty form for a replacement.Since this merchandise was purchased in July 2012 and August 2013 it is past the stated refund policy. If the customer would like a replacement, the customer must return the product along with our warranty formfor a replacement.
I am not sure what number the customer is contacting for the warranty information, but I have emailed the customer today the warranty information as well as left him a message to contact us to get him the correct information for his replacement.
Our records indicate that the customer did order the product from our company and did return the 25 foot an did re-order the 50 foot.
As for the product exploded if you put two together, is incorrect. We do not know why our customer service representative would give out that information since...
it is not true.
You can connect two Xhoses together, we do not recommend more than two at a time, because the more you connect together it may cause a drop in water pressure which will the hoses will not expand because there is not enough water pressure, which is the complete opposite of the information given to the customer. We are checking into this claim so that our customer service representives are giving out the correct information.
The customer has returned the product to us and has been refunded in two separate refunds one for the product and the second for the shipping and handling charges.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for your assistance.Sincerely,
[redacted]
Our records indicate that [redacted] Placed an order with for the [redacted]. Per our website, which states: "Due to overwhelming demand, please allow 2 – 6 weeks for delivery".We have also mailed a postcard to this customer notifying her of the delay. Our records show...
that she ordered a total of 4 different items, while some of the merchandise is stock two of the items areare causing the backorder. I have left Ms. [redacted] a message today to speak to her regarding her order to try and get her order shipped. We cannot and do not bill orders that have not shipped. Ms. [redacted]'s order has not been billed to her since her order has not shipped, Once her order ships her order will billed.
All of our orders have a 90 day money back guarantee as well as a replacement warranty. Our records indicate that replacements was sent to the customer in July and August. Customer was informed he would have to return product in order to receive a refund even though it was past the...
90 day guarantee. Our records indicate that issued a refund to Mr. [redacted]'s credit card on 12/2/2014 and we was a mailed a refund check for the return S&H on 12/8/2014.Since he has been refunded in full, we consider this matter resolved.
Our records indicate that the customer purchased the [redacted] pro from our company which was shipped in August 2013. This product comes with a 90 day money back guarantee as well as a lifetime warranty which includes a a shipping and handling charge for the replacement. The customer returned...
a hose in 2014 and was a sent a replacement for the returned merchandise. The customer contacted us on 9/19/2014 and was informed that the customer would need to return the product and pay the S&H charge for the replacement warranty since it was past the 90 day moneyback guarantee. We have noted this on her order. The customer returned the hose but not the shipping and handling charge.Since the customer has returned the product and is requesting a refund we are refunding customer for this product and it will be refunded back to her [redacted] account which was billed. This refund takes about 2 to 4 days to appear on her credit card statement.
Our records indicate that the customer ordered this product from our company. Since the product was on backorder we send out backorder notices to customers notifying them of the backorder and if they would like to cancel the order they can contact us. The customer states she received the product...
and used the product before returning the product instead of refusing delivery on the order which she states was canceled. Our product does have a 90 day moneyback guarantee less the shipping and handling charge which is advertised and also sent with our products. This product was used and returned by the customer, which we refunded for the purchase price of the product per our 90 day money back guarantee. Our records also indicate that the customer ordered the Lifetime Replacement Rollers which she was charged for the item she ordered, she was not over charged. The customer was refunded for the returned product of $19.95 on 12/30/2014. Our records also indicate that the customer contacted our customer service department and was refunded for the shipping and handling on the Lifetime Replacement rollers of $7.95 on 1/2/2014. Since the customer states this product was defective we are refunded today the balance due of the $7.95 shipping and handling charge for the [redacted].
Our records indicate that [redacted] has contacted us several times regarding her order which was placed in June 2013. Her order was for one Xhose 75 foot you purchase one and you get a second one free just pay P&H. Per our advertisement, we have a 90 day...
moneyback guarantee, plus a lifetime replacement warranty, which states customer returns the item and there is a P&H fee for a free replacement of the hose. Our records indicate that the customer was issued a call tag on sept 11th, [redacted] Tracking# [redacted], which the product has not been received back as of yet. The customer has called several times and was informed of our backorder on the replacements. We show that one replacement hose was sent to the customer and tracking shows a delivered on 10/7/2014. Our records also show that 2 additonal hoses were sent on 10/1/2014 which will arrive any day since the delivery time is 2 to 10 business days for delivery.
Since the customer has not returned the original hoses with the call tag and the replacements have been shipped, no refund is due at this time.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Our records indicate that [redacted] had placed two separate orders for the [redacted] product. Customer contact us and wanted to return 2nd order, since customer only wanted one order. The merchandise has been returned and customer has been refunded for both orders. The customer...
contacted us for a replacement on an item, but was informed has been already been refunded for both entire orders. Since customer has been refunded the customer was informed he could place another order to receive another product which he did not wish to do, he was also informed a replacement could not be issued. Since the customer has refunded for both orders and all the product ordered for both the product and also the shipping and handling separatlely, we cannot send replacement.
Our records indicate that this customer ordered the Xhose product in June 2013. This product has a 90 day moneyback guarantee and lifetime replaceplacement warranty.Our records indicate the the customer returned two of the four hoses ordered in July 2014. Because it was past the 90 day...
moneyback guarantee a refund was not issued.The customer contacted us in August 2014 regarding his return and stated he returned 4 hoses not two. Our records indicate we issued two refund for the return of the four hoses on 8/22/2014 in the amounts of $69.95 and the second refund of $64.95 (since we had given the customer a $5.00 credit on his order in August 2013 because of the backorder delay).These refunds were issued to the his mastercard on 8/22/2014 which he can verify with his credit card company. Since his account has been refunded we consider this matter resolved.
Our records indicate that this customer purchased the product and was shipped in June 2013. The customer returned the product and was issued a replacement in September 2013. We have not been contacted by the customer again until August 2014, in which the customer was informed that this product...
has a 90 day moneyback guarantee. The customer has not returned the replacements. Our [redacted] website clearly states that this product has a 90 day moneyback guarantee. Since we stand behind our products we are issuing a refund to the customer's card which was charged for the purchase price of the product in the amount of $59.95.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I am not understanding the consumers response, The customer was sent a backorder notice but may have been an incorrect backorder notice in error, She should have received an backorder notice stating to contact us if she would like to cancel her order. As for her refund we are not arguing her refund, we have refunded the customer in full for the price of the product as well as the "shipping and handling" for the product and addtional rollers for a full refund of the total amount of her order $35.85, which has already been sent to her credit card.Since the customer states that the product was defective and states it cost her $6.25 to return the product we are sending her a refund check in the amount of $6.25 for the return shipping of the product.
Our records indicate that the customer purchased two hoses from our company in June 2014. We sent one replacement hose in July and the 2nd in August 2014 at no charge. The Customer states the hoses broke within 30 days but we have not been contacted by the customer until now regarding...
the replacements not working. National Express stands behinds our products and will issue a refund or replacement on this product. As of today we do not show that the customer has returned any products to us for a refund or exchange. In order for us to replace or refund the customer's order the customer must return the product to us at: [redacted] - [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However the small blade is the one I use the most and I do cut the veggies into thinner pieces for that blade. It is not used for commercial use just for my 5 person family. we eat lots of cut veggies in different salads. I love the product but it needs to be improved.
Sincerely,
[redacted]
Our records indicate that the customer has not contacted us regarding her purchase but he has returned his order and has been refunded on 9/10/14 for his order.
We have also reached out to him regarding his complaint to resolve this matter.
Our records indicate that the following customer has purchased the [redacted] from our website, which was shipped on 6/26/2014.
All of our orders are sent with our return address on the package as well as our 90 day moneyback guarantee form for customers to return product, we show no...
record of this customer returning the product to us.
Also our website does have and email address to which the customers can contact us. Also I am not sure of the time of day the customer tried contacting our company, but all of our customer services numbers given to customers by our website, their credit card company and our 800 number listed on the customers's credit card statement, are numbers where there are live customer service representatives answering calls during normal business hours .
Since this customer is stating the product is defective we have issued a full refund to the customers account for this merchandise.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Our records indicate that the following customer placed her first order with our company in July 2012 from our website, which she returned to us as defective and a replacement was shipped on 8/25/2012.Since that time the customer has not contacted us regarding that order. Since our our...
website states we offer a 90 day moneyback guarantee, two years is past the limit for a refund on this product.Our records indicate that the customer placed second order for 25 foot hose in July 2013 and had returned the product and was refunded on 8/9/2013 for this order.Our records indicate that the customer placed a 3rd order for in August 2013 for 2 50 foot hoses. Our records indicate that she returned one 75 foot hoses in June 2014 in which a replacement was sent.I am not sure where she purchased a 75 foot hose from but it was not from our company, unless we sent her a 75 foot hose in error instead of a 50 foot which she originally purchased from us.Our records indicate that the customer contacted us in October 2014 for a replacement, in which she was informed of our policies which is we offer a 90 day moneyback guarantee on our products.Also this product has a lifetimewarranty on this product in which the customer must return the product with the warranty form for a replacement.Since this merchandise was purchased in July 2012 and August 2013 it is past the stated refund policy. If the customer would like a replacement, the customer must return the product along with our warranty formfor a replacement.