Our records indicate that this customer has contacted our customer service department in July and was given the return instructions for his merchandise. Merchandise has been received and refund has been issued to the customers credit card for the returned merchandise. Since this customer has been...
issued two refunds for the $29.95 and $17.90 for a total of $47.85 we consider this matter resolved.
We are sorry that this customer is not happy with this product. We offer a 90 day moneyback guarantee on all of our products. Although we are not sure why the customer is having a problem with this product, since this product even sticks and picks up the box it comes in.Since we do...
offer a 90 day moneyback guarantee, we are issuing a call tag for this merchanise to be picked up from the customer for a refund and alsoto see what is the problem with the 2 items the cusotmer received.Once the product is received back we will issue a full refund to the customer.
Spoke to customer, customer states both units broke, customer did not have exact information of where and when products were purchased. Customer was looking for corporate office information to receive replacements. Per customer's request we are sending replacements to customer to resolve this...
Complaint: [redacted]
I am rejecting this response because:
I think they're selling a faulty product and they don't want to stand behind it. Every time you send back a hose that's faulty you have to pay the postage on it plus a remittance to get a new one. This is a scam. I have NEVER had one of their hoses last any amount of time to make it worth their cost. I didn't expect a reasonable resolution to this complaint and I got what I expected. I will do everything I can to let all my friends know how awful this product is.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Our records indicate that this customer returned the product and a replacement was issued to the customer. Our records indicate that the replacements have been returned to our company and the customer was issued a refund on 8/11/2014 to the card members account for the amount of $139.90 for...
the cost of those hoses returned. The 3 to 5 days is the amount of time for the credit to show up on the cardmembers account. The credit has been issued and should already appear on the cardmembers [redacted] account, which the cardmember can verify with their credit card company. Per our 90 day moneyback guarantee, we do not refund shipping and handling charges. Since the cardmember states the product she received was defective we are crediting her account for the $43.60 for the hoses as well as the $17.35 return shipping for these hoses today.
Revdex.com:If National Express had taken the time to acknowledge the receipt of their product and their intent to refund the I would not have filed a complaint with the Revdex.com. The fact I was told the exact opposite on the phone call to their customer support led me to this response. It took awhile to research my master cards, but I finally found the refunds.
I have reviewed the response made by the business in reference to complaint ID 10333656, and find that this resolution is satisfactory to me.
Sincerely,
Robert Armstrong
Our records indicate that there were two refunds to the customers's credit card for his order.
$64.90 on 9/10/14 and $24.85 on 9/16/2014. The customer's [redacted] has been credited/refunded in full.
Thank You
[redacted]
National Express Inc
[redacted]
Ph: ###-###-####
Fax: ###-###-####
Email: [redacted]
Our records indicate that this customer has contacted our customer service department in July and was given the return instructions for his merchandise. Merchandise has been received and refund has been issued to the customers credit card for the returned merchandise. Since this customer has been...
issued two refunds for the $29.95 and $17.90 for a total of $47.85 we consider this matter resolved.
We are sorry that this customer is not happy with this product. We offer a 90 day moneyback guarantee on all of our products. Although we are not sure why the customer is having a problem with this product, since this product even sticks and picks up the box it comes in.Since we do...
offer a 90 day moneyback guarantee, we are issuing a call tag for this merchanise to be picked up from the customer for a refund and alsoto see what is the problem with the 2 items the cusotmer received.Once the product is received back we will issue a full refund to the customer.
Spoke to customer, customer states both units broke, customer did not have exact information of where and when products were purchased. Customer was looking for corporate office information to receive replacements. Per customer's request we are sending replacements to customer to resolve this...
matter.
Complaint: [redacted]
I am rejecting this response because:
I think they're selling a faulty product and they don't want to stand behind it. Every time you send back a hose that's faulty you have to pay the postage on it plus a remittance to get a new one. This is a scam. I have NEVER had one of their hoses last any amount of time to make it worth their cost. I didn't expect a reasonable resolution to this complaint and I got what I expected. I will do everything I can to let all my friends know how awful this product is.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Our records indicate that this customer returned the product and a replacement was issued to the customer. Our records indicate that the replacements have been returned to our company and the customer was issued a refund on 8/11/2014 to the card members account for the amount of $139.90 for...
the cost of those hoses returned. The 3 to 5 days is the amount of time for the credit to show up on the cardmembers account. The credit has been issued and should already appear on the cardmembers [redacted] account, which the cardmember can verify with their credit card company. Per our 90 day moneyback guarantee, we do not refund shipping and handling charges. Since the cardmember states the product she received was defective we are crediting her account for the $43.60 for the hoses as well as the $17.35 return shipping for these hoses today.
Revdex.com:If National Express had taken the time to acknowledge the receipt of their product and their intent to refund the I would not have filed a complaint with the Revdex.com. The fact I was told the exact opposite on the phone call to their customer support led me to this response. It took awhile to research my master cards, but I finally found the refunds.
I have reviewed the response made by the business in reference to complaint ID 10333656, and find that this resolution is satisfactory to me.
Sincerely,
Robert Armstrong
Our records indicate that there were two refunds to the customers's credit card for his order.
$64.90 on 9/10/14 and $24.85 on 9/16/2014. The customer's [redacted] has been credited/refunded in full.
Thank You
[redacted]
National Express Inc
[redacted]
Ph: ###-###-####
Fax: ###-###-####
Email: [redacted]