Albertson's, Inc.

Dear Revdex.com:On Aug 26, I received a call from a representative of Albertsons.She told me that there is a federal regulation which makes itillegal for Albertsons to give a gift card to anyone who iseligible to receive a benefit from any branch of government.I doubt that such a regulation existsWould it be possible forAlbertsons to send me a copy of this regulation? I would feelbetter about this situation if I could read this regulationfor myself.Yours truly,
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Re: *** *** Thank you for contacting Albertsons Customer CareWe have received your letter
regarding the customer not being able to participate in the Pharmacy promotion After reviewing the customer’s complaint, our pharmacy manager, Holly, reached out to the customer and clarified the restrictionsThe customer was satisfied with the information provided If we can provide any information or be of service to you in the future, please feel free to contact us by email at *** or by phone at ###-###-####. Sincerely,*** ***Director, Customer Interaction Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10642865, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
How many other people were overcharged over the weekend the "special" was going on? Are they ALL being refunded? I would like to see a week long, full page ad in the paper stating, "We at Albertsons tried to screw over our customers and were caught red handedFor this we give everyone who purchased the on special pork products a $gift card to use at any store of their choosing."That would about take care of it, since there is no way to determine how many people they ripped off by charging and giving free when it was a buy get free special
Regards,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have forwarded this response to a *** *** at Albertsons that I spoke to a week ago regarding this complaint. Our number provided in the complaint is a Business Line that receives several calls a day and takes messages, and the email is the same. At no time did we receive any message or email from Albertsons regarding this matter. We purchased from the store on *** ***, this is the reason I stopped doing business with your stores. Does this response seem ethical to you?
Regards,
*** ***

Albertsons*** *** **
*** *** *** May 6th 2015 Revdex.com/Serving the Snake River Region*** *** ***
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Re: *** *** Thank you for contacting Albertsons Customer CareWe have received your letter
regarding Ms*** and the cake she purchased at her local Albertsons store. After reviewing the customer’s complaint, *** ***, the Store Director contacted the customer on May 5th The customer was offered a full refund for the cake that was purchased. The customer was satisfied with this resolution If we can provide any information or be of service to you in the future, please feel free to contact us by email at *** or by phone at ###-###-####. Sincerely,
*** ***Director, Customer Interaction Center

In regards to Revdex.com complaint: ***, for customer *** ***, we are waiting to hear back from the customer regarding the location of the store where this incident occurred in PhoenixWe will get this resolved as quickly as possible. *** ***CSR 3Albertsons-Safeway Customer
Support Center

Complaint: ***I am rejecting this response
because:
Proper procedures were not followed Their lack of hygiene and improper handling of food caused us to have severe food poisoning When I notified Albertsons Customer Service Department, they flat-out refused to forward our comments to the store manager They said they would DO NOTHING unless we went to the store in person and met with the manager I explained again that we were violently ill and unable to visit the store They never investigated, never took any samples and had them tested, and never asked for the health department to conduct an inspection Proper procedures were NOT followed
Sincerely,*** ***

Albertsons*** *** **
*** *** *** June 4th 2015 Revdex.com/Serving the Snake River RegionP.OBox 9817Boise, ID83707 Re: Craig Hocevar Thank you for contacting Albertsons Customer
CareWe have received your letter regarding MrHocevar and his concerns about being overcharged at his local Albertsons store. After reviewing the customer’s complaint, Craig Hagmeier, the Store Director contacted the customer on June 3rd At this time we would ask that MrHocevar contact back the Store Director for resolution If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at 1-800-353-9002. Sincerely,Michael MooreDirector, Customer Interaction Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon receipt of this case, we referred Ms*** concerns to the District ManagerHe made several attempts to reach her and once he did, she was not able to talkThey agreed to get together on Thursday, 03/to attempt to resolve the matterThe District Manager was waiting for Ms*** to
let him know the best time that she would be available

Yes I contacted the store and no they didnot offer to refund

Upon receipt of this complaint from *** *** we referred to the Store Manager where the customer attempted to redeem the rain checkThe Store Manager telephoned the customer and offered a $gift cardThe customer was invited to come into the store at their earliest convenience to pick up the
gift card, which the customer accepted

Upon receipt of this case regarding concerns relayed by Mr***, we forwarded to District Manager, *** ***Mr*** contacted Mr*** and discussed the concerns that he had with his local Albertsons storeMr*** let Mr*** know that he would have audits and checks done to
address the problems with pricing that has occurredMr*** also let Mr***s know that he would follwith him, in approximately days, to see how the store is doingMr*** was satisfied with the steps that will be taken to address this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Albertsons made a very prompt response to my problem that day and I so appreciate that service over a holiday weekendThey made an immediate contact and resolution to the overcharge to my bankThis was the Albertsons service that I was used to,this is the type of response to problems that keeps loyal customers and I thank them for this and will continue to shop there
Regards,
*** ***

We sent a response to this case to you on 09/We are including the details of the response again: Upon receipt of this case, we referred to the Store Manager to addressThe Store Manager contacted Mr*** and provided a refund for the Formula and gave him a gift card for the
inconvenience. This was resolved directly by the store with Mr***

Complaint: ***I am rejecting this response because:My name is *** ***, not ***.I have only met very aggressive and disrespectful lady at the counter with no uniform and no name tag.She named herself Amber and refused to explain anything and stopped cashier to cash us out.I later myself called the police and left the territory.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The message says that they would contact me to resolve my complaint, but I have not been contacted by anyone as of today, Jan27, 2016, 4:51pm
Regards,
*** ***

Dear Mr***, Thank you for sharing your concerns regarding the sourcing of the available selection of produce at your local storeAny item shown in our ads that has the “Local” tag should either be grown or manufactured in the state of CaliforniaIf there is any doubt on the location, or if
there is a potential of having a mixed growing area including Arizona or other states, we will pull the tagPlease know that our preference is to always source locally when it is available and it makes sense to do soWe will be sure to continue sharing your feedback with our Merchandising Teams so they are kept in the loopThank you for your time. Thank you,*** ***Customer Support Contact ID ***

Upon receipt of this concern, we forwarded to the Store Director for further reviewThe Store Director had her General Manager contact Ms*** regarding her concernThe General Manager spoke with the customer and let her know that she had nothing to be alarmed or concerned about. The
Store Director and the Customer service Supervisor were doing a Wednesday ad check and observing our associates to see if they were engaging and greeting customers. Once that was explained the customer was okay and said she would return to the store in the future

Complaint: ***
I am rejecting this response because: I have been complaining for months to the local Albertson's and they don't care or do anything about itSo why would I believe someone sitting in a corporate office, giving a canned answer do anything different
Sincerely,
*** ***