Albertson's, Inc.

We sent a request to Ms*** to send an email response to let us know the specific location of the store that rejected her checkWe have not received any response at this timeWe need this information in order to complete our investigation

Upon receipt of the initial complaint we emailed the customer to find out the location of the store where she purchased the formulaWe have not received a response from the customer and we are unable to resolve without that informationIf the customer could let us know, we will be happy to assist
further

We apologize for the last name errorThis was intended for Mr***We have relayed Mr***'s comments to our Loss Prevention Director but there is no change to our response at this time

We forwarded this concern to the Store Director of the *** *** Albertsons store in *** to contact the customer and discuss this concern

Complaint: ***I am rejecting this response because:
The attached email confirmation indicates an estimated total of $The deduction/charge to my checking account was as follows:
AUG
ALBERTSONS STO00001BOISE IDUS
Point of Sale
($187.06)
I have no idea where they are coming up with $differenceSomeone needs to brush up on their math skillsAlso, I do not have a credit of $applied to my checking account to dateIf they applied a credit to their online shopping site, I declineI will not be shopping at Albertsons again due to this issue, and for sure not via their online serviceGod only knows how much they would charge over and above the estimateProbably at least enough to recoup any credit applied
I resent my request for a $credit to my original payment method/debit card ending *** to *** and *** for the third time the day I filed my Revdex.com complaintI have still not received a response to dateMy opinion of Albertsons has been significantly changed after this issue, more due to the lack of response than anything.
I am only asking for a fair resolution to this matterI appreciate your time and consideration of my request.
Sincerely,
*** ***

Thank you for your recent email to our Denver Division office regarding the fraudulent activity involving your credit card information We appreciate you taking the time to write us about this, and regret that you were inconvenienced. The disappointment and frustration that
was conveyed in your email regarding the theft of your identity is understandable In reviewing your email you indicated that your credit card was never lost or stolen Based on this information, it appears that the perpetrator of the transactions in question obtained your credit card information unbeknownst to you and created a counterfeit/cloned card Albertsons uses standard retail practices when accepting a credit card and you should assume no liability of losses under these circumstances However, with these type cases it is difficult for a merchant to prevent a transaction of this type as the counterfeit card information is usually created along with bogus identification to match the individual that is presenting it Steps are being taken to prevent fraudulent activity of this typeCredit card issuers are deploying EMV chip technology on their cards in order to protect victims of identity theft In addition, merchants are directing their efforts to support this technology at the point of sale to include Albertsons. Thank you for your recent email to our Denver Division office regarding the fraudulent activity involving your credit card information. We appreciate you taking the time to write us about this, and regret that you were inconvenienced. The disappointment and frustration that was conveyed in your email regarding the theft of your identity is understandable. In reviewing your email you indicated that your credit card was never lost or stolen. Based on this information, it appears that the perpetrator of the transactions in question obtained your credit card information unbeknownst to you and created a counterfeit/cloned card. Albertsons uses standard retail practices when accepting a credit card and you should assume no liability of losses under these circumstances. However, with these type cases it is difficult for a merchant to prevent a transaction of this type as the counterfeit card information is usually created along with bogus identification to match the individual that is presenting it. Steps are being taken to prevent fraudulent activity of this typeCredit card issuers are deploying EMV chip technology on their cards in order to protect victims of identity theft. In addition, merchants are directing their efforts to support this technology at the point of sale to include Albertsons