Albertson's, Inc.

We have sent a request to Mr*** to provide us with the location of the store where he shops so that we can request a refund from the Store Manager to be providedWe will follwith the final outcome

We just today received a response to Ms*** after we emailed her back on the 14th to request that she provide the location of the store where this occurredWe have forwarded her complaint to the Store Director and he will contact her to address her concernsWe will send an update, if
needed

We are awaiting additional information from Ms*** regarding the store where the incident occurredWe tried calling her and emailing and we are now waiting to hear back from herWe will get this completed as soon as we possibly can.Safeway Customer Support Center

Upon receipt of this complaint, we referred this issue to the Store ManagerThe Store Manager emailed Mr*** and provided the following response: Dear Mr./ ***, I have received your complaint regarding the Albertsons store located on Brundage Lane. I am sorry to hear that your personal
property was vandalized. Unfortunately, we take on no liability for personal property in the parking lot. As for the Security Officer, his post is an inside post & he is a theft deterrent to shoplifting. After Mr*** received this email from the Store Manager he sent an email back to the Manager that demonstrated anger & foul languageThe Store Manager advised that he would not try to reach Mr*** by email or phone again because of this

Upon receipt of this case, we forwarded to the store to addressWe received notification from Jorge G***, Store DirectorHe stated that he contacted Ms*** and then met with her on 12/28/MrG*** explained to Ms*** that there was a system error that caused the issue, but
that she was not overchargedDue to the issue that occurred and because of the poor service by the Assistant Manager, the Store Director went ahead and refunded the entire amount of the roast of $on that day for Ms***

We referred this case to the Albertsons' Store Director to addressWe received a follresponse from the Store Director stating that she contacted the customer and invited him to return to the store to get free bacon to cover the extra charges he incurred due to product being mislabeled

We have emailed MrHorne to ask that he provide the location of the Store where he was overcharged as this needs to be referred to the Store Manager and District Manager to resolveWe are waiting for that information

This concern was referred to the Store Manager and to our Payment Services team for further investigation as the request for cash over was declined. As was previously advised to Ms***, the information that she is needing is not available to us and so unfortunately, there is nothing we can
do to assist her with what she is requestingShe would need to wait for her bank to take the hold off of this transaction

Upon receipt of this complaint, we forwarded Ms*** concern to the Store Manager to addressWe received the following from the Store Manager after he was unable to reach Ms*** by telephone. With regard to the complaint filed by Ms*** regarding the alleged placement of a "WIC
approved" tag below the Malt O Meal Golden Puffs, please be advised that I attempted to contact Ms*** this afternoon at the phone number provided. I was not, however, able to speak with her, but rather received an automated message indicating that the party that I was attempting to contact was not able to receive calls at that timeOur Customer Service Manager attended an annual WIC meeting with Nevada WIC in October of She was provided with the most current information at that time with respect to the program. She was also given materials specifying the items approved at this time. With respect to the cereal, the specific type that the customer was attempting to purchase was not one of the six Malt O Meal varieties listed by Nevada WIC as being authorizedIncidentally, all of the six Malt O Meal cereals designated as authorized by Nevada WIC did in fact have accompanying tags on the shelf denoting them as "WIC approved"After speaking with Alice J***, our supervisor in charge at the time of the interaction, I was informed that Life cereal was juxtaposed to the Malt O Meal in question on the left side. When we place price tags on the shelving, we do so utilizing a left-justified method with the tag being placed directly below the appropriate item with the left side of the price tag aligned with the left side of the product container. In this instance, according to Alice, the "WIC approved" tag, while under the Life cereal box, was actually closer to the Malt O Meal tag which may have contributed to Ms*** contention that the tag had been placed below the Malt O Meal box. Had I been present, I would have merely offered Ms*** a complimentary box of cereal and the assurance that I would contact Nevada WIC the following day for an expeditious resolution of the issue presented. Failing the ability of contact with Ms***, I have begun and will complete coaching sessions with our supervisors in an attempt to eliminate the possibility of any future issues of this natureI have attempted to contact David J***, our liaison with Nevada WIC in Carson City, Nevada, but have not yet been successful in that regard. His contact information is (775) 684-Ms*** should feel free to contact me should she have additional questions relating to this matter

We have made several attempts to reach MrChitwood to find out the specific Albertsons location this case is concerning but have not received a responseWe will make another attempt to reach him and will update you with the outcome as soon as possible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes I refused to go back to or shop at their establishment As to their sending me a money order, either they're making the paper to print it on or they found a slower way to mail it, but after a week it still hasn't arrived.Frankly, I doubt I'll ever see the money again
Regards,
*** ***

Albertsons *** *** **
*** *** *** September 2, Revdex.com Serving the Snake River Region *** * *** **
*** ** *** Re: *** *** Thank you for contacting Albertsons Customer CareWe have received the follow up letter requesting a copy of guidelines that our Pharmacies follow After reviewing the customer’s complaint, the Pharmacy District Manager, *** ***, reached out to the customer to share with him the government’s own guidance on the anti-inducement provisionsWe have attached a copy of the provisions we are referring to with this letter If we can provide any information or be of service to you in the future, please feel free to contact us by email at *** or by phone at ###-###-#### Sincerely, *** *** Director, Customer Interaction Center

Upon receipt of this complaint from Ms*** we relayed this concern to our Food Safety ManagerWe were advised that the proper procedures were followed and they consider this matter closedThere is nothing further that can be done at this point

Upon receipt of this case, we referred the concern to a Home Delivery Manager for assistanceAccording to their records, there was a difference of approximately $from the estimated price and the total chargedThey did find that the Delivery Driver was late in delivering her order, so they did
provide her with a courtesy credit on her account in the amount of $

After referring this complaint to the Interim District Manager, *** ***, in New Mexico, he advised that he talked to both *** and Ms***Ms*** was previously contacted by a Customer Support representative and they told her they would be crediting her account for the double
charge and the $to cover her NSF chargesMr*** apologized on behalf of the Store Director and gave Ms*** his cell number in case she has any further problems receiving her money back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Upon receipt of this complaint, we referred the concern to the Store ManagerThe Store Manager advised that when the customer was asked to stop taking pictures in the store, an argument ensued and the police were calledMr*** and his wife were issued a no trespass order by the police
departmentThe Store Manager advised that the customer is not allowed in the store at this time

Albertsons*** *** **
*** *** *** September 15, 2015 Revdex.com Serving the Snake River Region*** ** *** *** ***
*** ** *** Re: *** *** Thank you for contacting Albertsons Customer CareWe have received your
letter regarding Mr***’s double charge at his local Albertsons After reviewing the customer’s complaint, Mr*** was contacted by the Director of Customer Service and Operations, Kristin SuttonHe was asked to come back into the store for the refundHe refused our offer to refund him at store level so a money order was sent to his home address If we can provide any information or be of service to you in the future, please feel free to contact us by email at [email protected] or by phone at ###-###-####. Sincerely,*** ***Director, Customer Interaction Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This business created excessive wait times inside their storeI spent over minutes waiting in line which then led to my personal belongings being destroyedAlbertsons caused this problem and is now trying to cope out of liability for a problem they caused
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***