Alegria Auto Sales, LP

A Notification was provided to Alegria Auto Sales to provide you with the key if neededAlegria Auto Sales will Reimburse the for the key.This will require a company logo receipt to provide reimbursement Thank you Corporate Management Sorry for the inconvenience

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Good evening, This online statement clearly shows access to an account that is not the same as what is on fileThis account is to be refunded in the amount of $in which it was not authorized to be remove Regards, [redacted]

Good AfternoonAlegria Auto Has Received a complaint in regards to payments withdrawn according to complainant unauthorized charges.As we investigated to see what happened with the funds, the funds were with drawn [redacted] for was authorizedWe asked the client per contract to please send a written addressed letter to the dealer with in days prior to payment to remove any credit cards from the systemPlease review the contract signed by [redacted] ***No form of documents was ever received to remove any info from client.Thank you Alegria Auto

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Good morning, This response remains unexceptableThe vehicle has been out of my possession greater than the outstanding balance and the surrender was signed per our previous agreementThe balance will be paid on the vehicle for the repairs made and the previous balance before the surrender, but not before the refund of $has been returned to the [redacted] Bank account in questionThis is my final decisionRegards, [redacted]

Good Afternoon The documentation showed you were way above the 30 day non payment, an automatic debit was sent to the card in file, the transactions for the vehicle not was extremely pass due and if there is another card with clients name The company will run the ard last used when you call in to make payment. according to our notes you had a promise to pay and was broken. Still with a passed due of 405.94 and since you have signed a Voluntary Surrender after the fact that the unit was been repaired in service , you claim was why pay a note ifthe car its in service? regardless the issue a contractual agreement specifically said if is your responsibility till car note is paid off

Thank you for Submitting your information in regards to you complaintAccording to our records this vehicle was purchased on 03/27/2012, as it shows on the original statement as you file the complaint and clearly states year warranty for Engine ,Transmission and A/c no electrical included.According to our records we have rebuilt the transmission on 04/18/and we have the year from there as well ,anything there after will not be covered as per the contractual agreement with the added statement that loaners are not provided to any clients that are out of warranty with or without insurance and if the loaners are available at that timeThe Contract clearly states that loaners are not an obligation to provide is a courtesy only I truly apologize for any inconvenience that this may have caused you but we have to follow policies and procedures and per contractual agreementIf there is any type of questions please review the contractual agreement to have any question answered 4/18/2:PM 4/18/12:AM Transmisson rebuilt $1, As you can see the vehicle Transmission warranty was out as of year from the date that was rebuilt as it shows on the above dateAll other issues such as brake ,suspension, tires alternators, starters, or any and all maintenance considered issues are not covered under warranty We have offered other options of a trade in but if you choose not to take the offer is you right to decline the offerAs a courtesy, since we all do know the vehicle sold in our dealership are used vehicles and not new ones and even if it was a new vehicle can still have issues as well , and even bigger dealership don't even provide any alternatives except for the client to go on there own and find a rental at there own expenseWe extend our apologize to you Thank you Corporate office

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. Good morning, The card in question was never authorized for usage WITHOUT consent at ANY given time. Furthermore, the recordings made of several conversations with a [redacted] clearly state that an attempt to reverse funds to my account was made as bank records will show. I regrettably must reject your resolution and insist that the entire amount of $210.00 be returned to the account in question as it was not authorized for removal. There was no verbal communication from Algeria Auto Sales for its removal and clearly the card is not on file. Recordings of each conversation can readily be provided without delay assuring the verbal arrangements made by [redacted] to return the funds in question to my account. Regards, [redacted]

I would like to extend our apologies regards to the issues occurring to your issues in the vehicleBut according to the contract signed and excepted it clearly states our policies and procedures that all clients must go through for the repairsIn your case if your arrival was late, You will have
to be rescheduled for another date and according to the we owe documents you have days from the date of purchase to accommodate yourself to have your vehicle repaired accordinglyIf the policies and procedures and I'll follow through and the behalf of the client we have the right to refuse services due to the late arrival between AM and 9:AM only for all appointmentsFurthermore, if the document named we owe it's not accommodated in your behalf and it will not be our fault that the client will not be able to make it it will long be void I will extend my sincere apologies but we will have to follow policies and procedures per documentation.however doing a final interview and everything is explained by the underwriter how everything works for the to hours diagnostics and no promises for loaners , unless it's qualifiable by having motor block problems transmission bell problems or air compressor problems as stated on the contract engine transmission and acPlease review all documentation was provided by the underwriter on the date of sale of your vehicle and you will encounter all your questions and answers on those documents what covers and what does not covered under the warrantyThanks
Corporate office
Alegria Auto Sales

Good afternoon
Please submit the document or statement were the funds were removedI will investigate further once I receive such documentCorporate office
Alegria Auto

Dear *** *** :
We have concluded our investigation , and found that transaction was unauthorized and a credit is in ProcessThis will take anywhere between 3-business daysJust Please note that once this credit is processed *** *** *** account will be
delinquent
Sorry for the inconvenience
Alegria Corporate Office
Investigation Unit

Revdex.com:This resolution is unacceptable.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
thank you thats all I wanted

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
The last four numbers are ***
Regards,
*** ***

transaction completed

Good Morning
We have finalized the investigation,
According to the findings , the reason for your request or the refund was due to your vehicle been in service at the time of the payment You stated that you were not going to pay for a car note that you were not using or driving However, according to the contract it clearly shows and reads that regardless if the vehicle is in service you are responsible for the vehicle paymenttill contract is completed.We do realize that you requested a refund on that payment but at the time, the payment was due as you realized on the recording that you needed the funds to find and alternative way to go to work but no mentions of wrongful usage of credit card on a due payment Furthermore, due to the evidence on the recording and no mentions of usage of wrong credit card accounting department has declined your request.
Alegria Auto will continue to investigate if we find any recordings in which you stated to us on the recordings that we were not supposed to remove funds from an account , we will more then glad to return the fundsCorporate office
Alegria Auto Sales

Thank you for submitting your concern;Alegria Auto has determined the transaction and was reversed as in receipt provided Please accept our apologize and this has been corrected and sent back to the Credit card that was in use, usually take 3-business to credit to your account depending
on the bank.sincerely Alegria Corp Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Good afternoon,
The vehicle is in the possession of Alegria Auto Sales, which you should already be awareThere is no breach of contract because I have surrendered the vehicle willingly and have signed the appropriate documents proving thisMy previous decision is my final oneIt is the right decisionIt is the proper decisionI was asked to comply on several stages and have done soAlegria Auto Sales needs to honor it's obligations to legally refund an account that it was not authorized to remove funds from.
Regards,
*** ***

Good Afternoon
On the matter of this case your account was passed due over days close to a yr and unit was abandoned according to the State of Texas after a Breach of Contract that clearly states on the documentation singed and accepted on the date of sale of 10/10/12, plus per contract
client is fully responsible for such vehicle. This Vehicle was out for repossession & Skip tracing for the length of time that nether client knew where it was but according to client we had the vehicleHowever, Client stated that he had left it with one of his friends while he was incarcerated and the last conversation was on 05/19 and this information was never divulged to Alegria Auto. After no communication for over yr, and as a courtesy we filed a police report on 03/02/HPD CASE --***--OFFICER KEIJ UNIT 8604--since client did not informed nor ever filed a report till this date that Alegria Auto Sales filedThe applied toward the repossession cost and fees was applied on the account and the account still past due payments of bi-weeklyClient also removed the GPS tracker and now is on the hands of HPDPer Contract as Revdex.com Clearly knows no refunds or ExchangeWe did try to help client till a certain point of time and Client involved the constable's Police ,but as they clearly knows is a civil issue plus HPD crime unit have been already involved in this case and they could not do anything till HPD theft unit contacts us
5/4/1:AM
5/4/1:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Apr 12:00AM
5/18/12:AM
5/18/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For May 12:00AM
6/1/12:AM
6/1/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For May 12:00AM
6/15/12:AM
6/15/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For May 12:00AM
6/29/12:AM
6/29/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Jun 12:00AM
7/13/12:AM
7/13/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Jun 12:00AM
7/27/12:AM
7/27/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Jul 12:00AM
8/10/12:AM
8/10/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Jul 12:00AM
8/24/12:AM
8/24/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Aug 12:00AM
9/7/12:AM
9/7/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Aug 12:00AM
9/21/12:AM
9/21/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Sep 12:00AM
10/5/12:AM
10/5/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Sep 12:00AM
10/19/12:AM
10/19/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Oct 12:00AM
11/2/12:AM
11/2/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Oct 12:00AM
11/16/12:AM
11/16/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Oct 12:00AM
11/30/12:AM
11/30/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Nov 12:00AM
12/14/12:AM
12/14/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Nov 12:00AM
12/28/12:AM
12/28/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Dec 12:00AM
1/11/12:AM
1/11/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Dec 12:00AM
1/25/12:AM
1/25/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Jan 12:00AM
2/8/12:AM
2/8/12:AM
$8,
$
$
$8,
Late Fee Assessed
Late Fee Accessed For Jan 12:00AM
2/22/12:AM
2/22/12:AM
$8,
$
Thank you
Corporate Office
Alegria AutoSales

To whom it may concern :
on the date of *** , *** *** & *** *** came to our sales team to inquire a unit that client was interested in , was a *** *** *** *** ***I will attach the final review that explains everything we go through in
order to the client have clear understanding of what they are signing On such document you will notice a We Owe section that reads as follows "Customer has been notified the responsibility of making sure any issues addressed on the day of the sale need to be in writing and disclosed on the We OweIf is not in writing will not be honored and will be clients responsibility must be completed with in 30days fron the day of sale.Customer must contact service dept to set up appointment make arrangements to drop off the vehicle and once is ready service department will call to notify.The Final review explains the process that client must take in order to finalize the docs ,also you will find the limited warranty Included you will receive invoices for the only visits client has showed dated *** for a oil change that did not need and final was on *** for a Cracked Radiator and as you can see since the fist visit *** and *** we did not charge the client even though it was past the days per the We OweIf this client had such an issue why has this client not arrenged any further visitson *** ** we were notified The client was involved in an accident and *** was going to sent the uit to be repaired at a different facility , and as you see if the facility did anything to the engine ,transmission or a/c will void warranty per documentationClient continues to drive the unit and the real reason she was affraid of the vehicle was after she had an accidentPLease review the contract signed and accepted by clients