Alegria Auto Sales, LP

Good Morning
AS we finalized the investigation, the account has an outstanding balance 573.94 in which you are requesting 210.00 to be refunded, As per contractual obligation we don't refund but we will be more then glad to return the 210.00 once we receive the outstanding balance on the account of 573.94 plus 210.00 if refund is approved. Even though you have signed the voluntary surrender is still your obligation is to take care of the outstanding debt once completed and the 783.94 is receive, we will process the refund of 210.00.
 
Corporate office
Alegria Auto Sales

Hi and thank you for the concern of this issue. We at Alegria Auto have addressed this issue with the party and we are in process of a solution that we all agreed on. We have requested to the party to have her bank call us to make sure there wont be any duplicate credit. once we received the call we...

will process the transaction reversal and give the party credit on the account due to this matter and party knows that usually take anywhere between 3-5 business days to submit the credit. Party that filed complaint was addressed directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Good morning,
The card in question was never authorized for usage WITHOUT consent at ANY given time. Furthermore, the recordings made of several conversations with a [redacted] clearly state that an attempt to reverse funds to my account was made as bank records will show. I regrettably must reject your resolution and insist that the entire amount of $210.00 be returned to the account in question as it was not authorized for removal. There was no verbal communication from Algeria Auto Sales for its removal and clearly the card is not on file. Recordings of each conversation can readily be provided without delay assuring the verbal arrangements made by [redacted] to return the funds in question to my account. 
Regards,[redacted]

Good Afternoon
The documentation showed you were way above the 30 day non payment, an automatic debit was sent to the card in file, the transactions for the vehicle not was extremely pass due and if there is another card with clients name The company will run the ard last used when you call in to make payment. according to our notes you had a promise to pay and was broken. Still with a passed due of 405.94 and since you have signed a Voluntary Surrender after the fact that the unit was been repaired in service , you claim was why pay a note ifthe car  its in service? regardless the issue a contractual agreement specifically said if is your responsibility till car note is paid off

Good Afternoon:
Please review the docs that provides all concerns in regard to client complain.
per contract agreement attached Any unit passed 1 yr.  warranty does not qualify for loaners and or retals , On the credit card issue, attached you will find the...

credit card authorization and the checkout list with all info was accepted during the closing of the sale.Corporate office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Clearly the card in question and the one on file are NOT the same and no paperwork was signed to authorize it's automatic withdrawal from my account. Alegria Auto Sales owes my [redacted] Bank account card [redacted] the whole amount of $210.00 for two unauthorized transactions. 
Regards,
[redacted]

Good Afternoon:
All documentation provided to this case, clearly as you agreed on the final documents and contractual agreement, your obligation to the finance company is to comply with the contract In which Alegria has complied to the fullest in which the proven fact that your account is 3 payments past due your in a breach of contractual agreement. In the matter of the payment , the account had a promise to pay for that date that was set up, meaning a promise date was created by you for the payment to be submitted on those date. Furthermore , we have provided access to the online page ([redacted]) to all client and customers to make proper updates and payment info.
This payment was authorized once you make arrangements with your account manager.
Thank you
Corporate offices
Alegria Auto Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Good afternoon,
As agreed previously, I have already signed the Voluntary Surrender forms as of the time of this correspondence. The payment due was never the issue, simply the unethical means of collection. The refund to this account is necessary, but by no means was the outstanding balance intended to be left unattended. I await the amount of $210.00 to the [redacted] account as well as the ceasing of any future withdrawals or telephonic communication . 
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
I spoke with [redacted] on a conference call with my mother yesterday (10/14/14) morning .  [redacted] stated that my bank sent them a letter.  I asked [redacted] what date was the reverse submitted and what date was on the letter.  I asked [redacted] to fax the letter but instead he said he would email it to me.  I have yet to recieve an email with the information requested.  And then he said with the letter from my bank stating they will reverse the payment, it will take another 3 to 5 business days.  This has caused a great deal of emotional stress not only for me but for my mother.  Due to their negligence , now my mother is receiving threatning phone calls to disconnect her from using the vehicle when [redacted] assured her she had until this Friday (10/17/14) to make the payment to bring her up to date.  Well we are waiting on the reverse to be completed in order for her to do so.  I have been checking my account three times a day since this incident has occured and NOTHING.  So far my money was taken without my authorization (stolen), has yet been credited back into my account, was lied to about when the reverse was submitted and I am extremely upset... They are irresponsble and dishonest.
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Good evening, 
This online statement clearly shows access to an account that is not the same as what is on file. This account is to be refunded in the amount of $210.00 in which it was not authorized to be remove. 
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Good afternoon,
I look forward to comming to a viable solution with Algeria Auto Sales.
Regards,
[redacted]