Alegria Auto Sales, LP

Revdex.com:There was no phone call received to authorize the use of this card, therefore the transaction is unauthorizedFurthermore, the account was said to have been credited with a reversal of the paymentAn agreement that was not kept on behalf of Alegria Auto SalesThe overdue payment was due and was removed unlawfully from an account Alegria Auto Sales was not authorized to access and no reversal was made as per the agreement with *** ***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Good Morning
I would like to extend our apologize to you. Funds were sent to be credited on
10/14/8:AM
9/25/12:AM
***
***
$
***
FEX EPS
Pay Reversal
This credit usually takes 3-business days and also depending on your bank how long it take to applybut I have seen it to credit account in 1-business daysWe have implemented several things so this wont happen again
We have re-assured this was done with no excuses
Sincerely,
Corporate Office
Alegria Auto Sales

From: *** *** ***
Sent: Thursday, May 29, 3:PMTo: *** *** *** *** ***Cc: '*** ***Subject: Case *** Riser / *** *** *** Importance: High
Case #*** Riser/ Eric Daniels
On the date of 04/17/Mrs*** called in to make the payment of 15.00 for her cousin *** *** On the 05/09/*** *** called in and said to run the credit card that Mrs***t provided since she did gave the ok to him to run credit card and he feed us that he gave Mrs*** the cash fundsLater within weeks Mrs*** *** stated that *** *** Lied to us and he did not have authorization to run payment, I agreedAfter my investigation we have found that *** *** did in fact called in to make the payment without her knowledgeOn the date of the 20th * *** spoke to her and finalized the investigation and requested to accounting to submit the refund ASAP in which it took days to show in Mrs*** account and Mrs*** clearly understood the issue and is one of the reasons he is in jail at this point
Payment of the 05/09/
5/9/7:AM
5/9/12:AM
$7,
($165.00)
$
$7,
Payment reversal or refund
5/20/8:AM
5/9/12:AM
$7,
$
$
$7,
FEX EPS
Pay Reversal
Unauthorized transaction
Mrs *** *** was happy that we did comply and refund happened faster that she thought
T- Past Due -
T- Past Due -
*** ***
Customer Relations Manager
*** * ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint Then any verbal agreement would also be void on service to the vehicle as no contractual agreement was made, therefore the unauthorized removal of funds from an account that was never specified as mine was actually wrongfully removed as stated earlyWas my account on file even attempted to be used? This resolution is unacceptable because the vehicle is not in my possession and is to be Willfully Surrendered before any further infractions can occurI want the funds returned to the unauthorized account in the amount of $No other resolution is acceptable.
Regards,
*** ***
Regards,

Please read over the documentation provided during the closing of the contract , In which it clearly states on the final review accepted and signed by your person there is no refunds of exchangesWe are more then welcome to resolve the service issues that you vehicle might have or has, but a written contractual agreement, surpasses any verbal agreement in the *** ** *** Again, Please contact the Service Department since also you have a payment arrangements with Service Department for previous repairs completed to your vehicle

Good Afternoon
After several isuues on this client , she did purchase the unit on the date 06/10/After test driving she plaace issues on the WE OWE as Revdex.com is familiar with our policiesAttached is the invoices on which we have resolvre he issues on the date of 06/15/
Days after purchased unit was repaired per WE OWE on invoce *** We provided an appointment for the 25th for the remainder as 1-58- on 06/25/completing the WE OWETOday Client came in today 06/26/for shaking , in which as you can see was not in WE OWE, spending over on parts that we not in contract or did not mentioned ,So as a courtesy there will be not charge to her.However, Client did signed the contract but yet did not show up for the closing (To review and explain the contract nor clienet has provided the proof of full coverage as stated on the contract as you can see the company has gone all out of the way to resolve this issueCLient needs to come in for closing & bring the proof of full coverage for the vehicle as contractOnce this to cover tierods and alingment that was not under the WE OWE will be provided as a courtesy, this will complete all her complaints and moreShe is not familiar with case since she did not show for the closingPlease have Client submit documentation of full coverage per contract and to con to underwriting to final the closingCorporate Division
Investigation Unit

In accordance to our records of this client,and all the info provided in the previous email we have provided the limited time allowed on the We Owe and it clearly indicated that days from the issuance of the form, However if the client made appointments that were not kept, or no show the days will be enforced regardless Furthermore, Client is requesting a loaner while clearly stated on the contract Engine Transmission or A/c No electrical but client is trying to get a loaner since she had the accidentPer clients replay , if the accident has nothing to do with this requests,then why ask for a loaner meanwhile knowing that you have to go through your insurance carrier to get oneAlegria Auto Sales is here to provided service under warranty and at times out of warranty with client knowledge to payout of warranty partsAt Alegria Auto Sale we provide several opportunities for us to repair the unit for body work and other thingsBut as clearly stated under contractual agreementAs you see all our contractual agreements has a final review that all clients are explained on the date of the sale.
Final review - please review the arrows in which explains our policies and verbally we let client know must get rental coverage & roadside assistance in case of issues as this one
Motor vehicle retail contract- please review page 2,of bottom portion explains ALL info on the requirements to protect the client investment plus before client signs the contract , please review the final page of the contract in which client accepted the terms of reading before signing.
attached you will see also a document that clients get on the explanation of policies and procedures for either Rentals or Loaners that can be considered self explanatory.
Corporate Office Alegria Auto Sales

Good afternoon
Alegria is looking forward in resolving this issue as I will continue to investigate this matter
thank you
Corporate office
Alegria Auto

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]h
Regards, This company is very dishonestAs I said before, this is the third transmission being put in this vehicleFirst time was covered under warrantyThe second time, I did not want to take the chances , having to be charged 1,with a purchase of year warranty that was sold to us just to months agoThis company told me that this was a rebuilt transmission How can that happen? That was the whole purpose of paying them to get the job doneNot to mention being stranded out on the streetAnd not having my vehicle to take care of my agendasDo to the warranty, if something goes on with motor or transmission, we are reliable for a loaner carIt's been a month now, I do not have my vehicle.I have to catch buses to work and back, that's just workThey don't have a problem with going into my account without authorized are harassing me on the phone when I'm a work, while I'm in front my clientsNot to mention having my vehicle turned off, by a sqitch they use to manipulate customersThat is not necessary I'm a paying customer hereYou do not treat your honest living ,paying customerThis is not that caseI still haven't talk to someone in charge yetHow come the workers want give their last name, when askedWhat are they hiding? Customer service is not hard at all But it take a people person.They do not handle they're customer with care

In behalf of Alegria auto sales we will like to extended our apologiesIn order to find the credit card please provide the last numbers in order to ensure removal.
Alegria auto sales

CLient requested the refund of 85.00 , in which she clearly did sign the docs that we do not reimburse for additional expenses. On the case of the Ford , We clearly did something out of our protocol and exchange this vehicle due to the issues on the Ford. As we do on the time of closing, the client...

has a test driven at the time of sale plus they do a walkaround before signing docs.  once this is completed then the underwriter explains terms and conditions.

Good Afternoon,
A contractual obligation still remains, After 1 yr of no payment and free vehicle with out payment the contract was violated, per contractual agreement will stay the same. HPD is recovery status of the unit that you are liable for since the contract signature and your responsibility to notify any changes or issues that were never done.
We Don't have the unit and has not yet been recovered, we can possibly reconsider once vehicle is recovered and we can actualized the cost of damages if vehicle is found. We will continue to wait for the HPD results before any decisions are made.
Thank you
Corprate office
Alegria auto sales

A Notification was provided to Alegria Auto Sales to provide you with the key if needed. Alegria Auto Sales will Reimburse the 35.00 for the key.This will require a company logo receipt to provide reimbursement.
 
Thank you 
 
Corporate Management
Sorry for the inconvenience

Good Afternoon.
In the following, case for the repairs ,company decided since the diagnostic was found other damages that were , electrical and not transmission parts there was a charge on the account  560.00 due to internal parts that contained electrical issues that were not under warranty, Client did pick up unit and signed off the document upon pick up accepting the charges. The total for the transmission repair was 1635.00 and as a courtesy we charge 1/2 of the cost.since she was completely out of contract. and pick up.

Good Afternoon ,
Thank you for the prompt response in regards to this issue. 
Alegria Clearly understands the issue that was brought up on the 210.00 withdrawn from the account for the contract obligation signed and accepted by your person. As adults we all clearly see that your intentions was to return the vehicle ,with the clear knowledge that warranty does not cover brakes per your admittance in the recording and had the wrong address as well. The vehicle was picked up up and we did received he recording by it clearly shows you intentions were not to have the vehicle repaired but to breach contract . Breach of this contract is a serious issue specially on cases like this that either there warranty ran out and don't want to pay to maintain on the unit , or find some reason to have the vehicle towed in to either  provide services or abandonment vehicle. 
So ,IF we repair the vehicle are you going to pay all the past due balance? Based, on the conversation you are avoiding the main question in regards to the contract obligation.I  If you would like to return the unit you must come in and sign the vounliuntarrty surrender document before any refunds are returned. 
Please schedule a day to which come in and sign the voluntary surrender 
Thank you 
Corporate Office
Alegria Auto Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,
  Dear Revdex.com I don't accept this because my report was made long before my accident and for that to be spoken upon is foul because they asked for all the accident info as if it was required but they used that in this report which was irrelevant
I've made many steps to get issues resolved but the service center never properly make repairs furthermore when they changed the radiator they didn't bolt it back down they are very unprofessional

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Good morning, 
This response remains unexceptable. The vehicle has been out of my possession greater than the outstanding balance and the surrender was signed per our previous agreement. The balance will be paid on the vehicle for the repairs made and the previous balance before the surrender, but not before the refund of $210.00 has been returned to the [redacted] Bank account in question. This is my final decision. Regards,
[redacted]

Thank you for Submitting your information in regards to you complaint.
According to our records this vehicle was purchased on 03/27/2012, as it shows on the original statement as you file the complaint and clearly states 1 year warranty for Engine ,Transmission and A/c no electrical...

included.According to our records we have rebuilt the transmission on 04/18/13 and we have the 1 year from there as well ,anything there after will not be covered as per the contractual agreement with the added statement that loaners are not provided to any clients that are out of warranty with or without insurance and if the loaners are available at that time. The Contract clearly states that loaners are not an obligation to provide is a courtesy only.  I truly apologize for any inconvenience that this may have caused you but we have to follow policies and procedures and per contractual agreement. If there is any type of questions please review the contractual agreement to have any question answered 
4/18/2013 2:53 PM
4/18/2013 12:00 AM
Transmisson rebuilt
$1,355.00
0612
As you can see the vehicle Transmission warranty was out as of 1 year from the date that was rebuilt as it shows on the above date.
All other issues such as brake ,suspension, tires alternators, starters, or any and all maintenance considered issues are not covered under warranty
 We have offered other options of a trade in but if you choose not to take the offer is you right to decline the offer. As a courtesy, since we all do know the vehicle sold in our dealership are used vehicles and not new ones and even if it was a new vehicle can still have issues as well , and even bigger dealership don't even provide any alternatives except for the client to go on there own and find a rental at there own expense.
We extend our apologize to you 
Thank you 
Corporate office

Good AfternoonAlegria Auto Has Received a complaint in regards to payments withdrawn according to complainant...

unauthorized charges.As we investigated to see what happened with the funds, the funds were with drawn [redacted] for 215.00 was authorized. We asked the client per contract to please send a written addressed letter to the dealer with in 10 days prior to payment to remove any credit cards from the system. Please review the contract signed by [redacted]. No form of documents was ever received to remove any info from client.Thank you Alegria Auto