AlekoGates.com Reviews (%countItem)
AlekoGates.com Rating
Address: 8307 S 192nd St, Kent, Washington, United States, 98032
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I purchased the Retractable Awning size 13’x 10’ from Aleko located in Washington State, On May 7, 2019.
When it arrived, there were no instructions in the box. I called the company during business hours and was put on hold for one hour. After the hour passed, they said they were busy and would call back – but they never called back.
I decided to open the package/box completely and set it up by myself. The measurement on the internet said install 9’ at the highest point on the house and when the awning is extended it will allow a person to walk underneath the other front end with no issues. I am 5’6” tall and I cannot walk under the lowest part of the awning. This is when I realized the arm to the awning was broken. I believe because the arm is broken it is not allowing the awning working properly.
I have been trying to contact support for the last two weeks by phone and have been putting me on hold as before. I finally was able to get Intouch with a person in customer service and they became Rude because I wanted to return it for a full credit.
I was finally able to get an RMA but they want me to pay for the shipping back to them. I made contact with them within 30 days of purchase and I want them to refund my money for the awning and provide me with FREE return.
Hello, Thank you for contacting us and we appreciate you willing to work with us
We are really sorry for the inconvenience you have experiencing.
Looks like you were already contacted and advised in regards to the replacements that are needed for your unit to function as you agreed on accepting those parts.
Please let us know if you need any additional assistance or if you wish our tech support team to get in touch to make sure the awning is installed correctly
Thank you
Complaint: ***
I am rejecting this response because:i try to reach them for more than 20 days,now since I complaint to Revdex.com they want replace the broken parts.no I don't want the awning,since the part are really fragile.I can no replace by my self.I want refund and they need to pay for the shipping
Sincerely
Hello,
Please reach out back to us if you do not see your refund in next 30 days
Thank you !
Complaint: ***
I am rejecting this response because:
already past 30 days
Sincerely
Awful experience. They sent the wrong parts twice and then try to charge us for shipping the third time. Took about four months back to get back to us. They did finally refund our money though
I bought two exterior window shades and within a month they had faded from a deep green to a dirty looking faded green/gray look. I contacted the company Aleko numerous times via their forms and via email as well as telephone. The first few emails were apparently over the skill level of the Customer Service reps who tried to deal with it. Many promises and nothing. I sent photos of the defective products and they agreed that they were substandard and would send replacements right away . . nothing whatsoever from then until now. I want my money refunded as was one of their options to me, which I see I should have chosen, but instead I just wanted the right quality product sent to me.
Hello,
Thank you for contacting us
We are happy to help and apologize for the inconvenience
The replacement was made as per your request yet looks like the color was out of stock
As per your request, we have refunded the order and closed the case
Thank you for your patience and we apologize for the inconvenience again
Thank you
Complaint: ***
I am rejecting this response because: They have made no refund to my account at all. Just another untruth from a terrible company. . . it surprises me a little that they would outright lie about it as though there would be no way to verify a refund.
No, I do not want the complaint closed as nothing has yet to be resolved. Thank you, perhaps they could inform the Revdex.com as to how they made this refund.
Sincerely
Hello,Customer was already delivered replacement as per their request via FedEx ***DeliveredFriday 6/14/2019 at 9:09 am
Please let us know if any assistance is needed
Thank you
We "Ace Hardware #420" purchased a 20 x 30' outdoor canopy tent for $610.00 from Aleko on 04/12/2019. After receiving the order that came in one big box, we delivered the unopened box to a local Federal Prison where they discovered that the order was missing all nine of its metal tubular support fittings that are needed to put the canopy up! We made a phone call to Aleko to notify them of the incomplete order and we ended up with no results or a call back from management! So we sent an email on 04/30/2019 to let them know that we did not receive all the parts in the box for the canopy and it is useless without them! Aleko has not responded in anyway to handle this issue! In the meantime, we are stuck with a $610.00 useless canopy that our customer can not use.
Hello,
Happy to help
We are sorry for the inconvenience.
The shipment was purchased via Rakuten which means the shipment was done via their account and they are responsible for any shortage or damage
We are happy to assist you and send the parts to put up the canopy and ultimately take care of you
Please see attachments for the parts list where you would specify the needed parts to be shipped out
Thank you
***Attachments redacted by Revdex.com staff
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I ordered gates online on their website, and product was delivered at my home property and a missing item on the order delivered.
Gate Opener AC1500 was not delivered and not on the packing lists that was delivered. I email and call the company, and pass from one person to another, and pass to their shipper SAIA to confirm where is the missing item. They cannot find the missing item and they email me back that they will not replace and will not refund the missing item that was not deliver.
Missing item on the order delivered. Gate Opener AC1500 was not delivered and not on the packing lists that was delivered.
Hello,
Looks like the shipment was lost in transit and customer was offered replacement free of charge via FedEx :***
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
On 2-26-19 I ordered one Oval Hot Tub from seller. They shipped it to me via Fed Ex which I received on 3-4-19. I became ill and was unable to use the hot tub and returned to seller via their return authorization number #***. I returned the hot tub on 3-21-19 to seller via UPS Tracking Number (which I cannot enter) which they received on 3-28-19 at 9:49 AM by their employee. The hot tub was never unpacked and never used and was returned in seller's box. See photos attached. Today is 4-4-19 and as of today, 7 days or a full week after return, I still have not received refund.
I have received full refund from seller. Thank you. You may cancel my complaint.
I ordered a sunshade awning, received part of my order. The motor that was ordered never arrived. Aleko knows that the motor was damaged in shipping and that I never received it. I had to get PayPal involved to protect my purchase amount. I requested Aleko to send the motor that I paid for but they refuse to unless I close the case through PayPal that protects my purchase amount. PayPal highly recommended me to not close the case.
This company has had me jumping through hoops, emailing pictures of the awning etc. I have done everything they asked me to do. They traced the tracking and learned about the damaged motor. I can’t install this awning at my mother-in-laws home until we get the motor, she’s 82 years old and can’t crack this awning open. I have paid $389.00 for an item that is unless to her without the motor.
I have read numerous complaints on their reviews today, a lot of “Not getting all of their order complaints, missing parts, etc.”
I can’t close the PayPal case, I could lose my chance of getting my money back if Aleko continues to hold the motor and not mail it to me. I have several emails back and forth saved in the event they are needed.
No company should be allowed to do this to a customer who is out nearly $400.00.
Hello,
Thank you for contacting us.
We are really sorry for the inconvenience you have experienced with your recent order.
Looking into your order, the package showed all delivered yet you were missing the motor which we have shipped out.
Due to the fact that we did not have the motor in stock ,we did shipped it from our vendor to you with priority mail which was mentioned in our email correspondence.
Tracking ID
Please let me know if you have any further question and we will be happy to assist.
Thank you
Take Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
I still believe the owner of the business needs to be made aware of the situation! I hope I receive the motor! At this point, believing this business is risky in my book.
Sincerely
If you want to throw your money away and get treated poorly, then buy from Aleko Products. I would never recommend this company.
I ordered a very expensive chicken coop, which arrived 2 weeks after it was supposed to arrive, and was damaged. The roofing was moldy, and the wood was dented and damaged from shipping.
This product is supposed to be outside yet was showing water damage. This is a major quality issue.
When I contacted Aleko about resolving the issue, over two weeks ago, I did not receive a response until I followed up multiple times. And I have yet receive a resolution!
I would never purchase anything from this company again. Lack of response, damaged products and poor product quality resulted in my having a $350 paperwieght if a chicken coop.
My experience with trying to purchase an awning has been terrible. Purchased in good faith directly from Aleko's website, did not receive many of the required parts or even the booklet/install guide. Have been going back and forth with them for over 4 months now, they expect me to pay to ship back the incomplete parts/pieces of this product they sent me. Very disappointing client service.
I have waited for 3 deliveriies 4 hours each time.The span of 2 weeks has occurred from each of these failed deliverys.I have left the state of *** and will not be able to accept delivery and do not wish to deal woth anyone from their selected delivery company.Estes trucking delivered the gate to *** on September 13th and make me wait a entire week before they will reschedule a delivery.Garage department was the dealer but they keep saying Aleko must refund my money.Please help me get my refund
Hello,
Thank you for contacting us
We apologize for any inconvenience
Based on the freight company that this shipment was shipped with (Estes) the item was scheduled to be delivered multiple times by the freight company which we have attached the proof of without success as customer was not available.
Due to the fact that customer was not available to receive the shipment, the item was returned back to shipped to avoid any storage fees. Aleko has paid for all of the re deliveries that has happened therefore since customer was not available to receive the shipment , the item was returned for refund
Item was refunded minus the shipping cost per the policy of the company. The funds were issues to the buyer of this product which is Garagedepartment.com.
We apologize for any inconvenience and appreciate your feedback
Thank you
I returned a product to them and one of the boxes was damaged when I received it, I told *** this when it was delivered, even *** commented that it might not hold together long enough to unload. After I looked at the product I decided it was not of a quality that I could use and I called and asked if I could return it. I told the woman that one of the boxes was damaged but I would tape it. I received a RO# when I went to ship the boxes back I found out that the shipper had lied about the weight of the boxes. They had only paid for 1/2 the weight when they sent them to me and when I sent them back it cost me double the amount of money. It would have been cheaper to have keep the product. Is cost me $350 to send them back and I only paid $456.45
Now Aleko Products does not want to refund all my money because the boxes are damaged and they want to charge me shipping fees.
Hello,
Thank you for contacting us
We are very sorry for the inconvenience that customer has experienced with their recent transaction.
Upon placing order, customer agrees to terms and conditions of the company along with all of the policy that company has.
Once the order is delivered, customer needs to inspect the package. Per Aleko's policy,customer is responsible for return shipping cost unless any damage or defect on the product in which case customer would provide the company with pictures and if case is approved, return label would be issued. If there are any damaged during transit(which we are shipper cannot control) customer must contact us providing pictures of the damage in order for the case to be opened. If customer did not provide with any pictures as a proof of damage, the case will be denied.
Since customer has paid the shipping cost to the carrier, we are unable to refund the amount that was never received from the customer ( it was issued to the shipping carrier )
Also, the shipping cost is based on the weight and length of the package. Previous cost of the shipment will not reflect on the return shipping cost by any means.
At this point , since customer did not provide the company with any proof or confirmation of the damage, the return label was not issued and once the product was delivered, refund was issued.
Thanks
Complaint: ***
I am rejecting this response because: I did let the shipping company know that the package was damaged upon delivery. The company says they were not notified because they didn’t want to be responsible for my return charges also they charged me for damages to the same boxes I believe they conduct their business this way so they can cheat people out of their money. This whole thing ended up costing me more money than I paid for the product to being with. I think they are running a scam.
Sincerely
I ordered a $300 Heavy Duty Dog Pen and they sent me a $170 5X5X4 Square Dog Kennel. I've called them and I've sent 3 emails to them. Nobody responds.
Hello,
Thank you for contacting us
We apologize for the inconvenience with your recent order.
Looking into your order, you have purchased 2dk5x5x4SQ which contains of 2 5x5x4 kennels that will make 16 panels.
Two 5x5x4 kennels were shipped out to you on 9/5 via *** and ***.
According to the tracking numbers by *** ,*** was delivered on 9/12 at 1:42 pm.
Number :*** was in transit yet not delivered yet as it is pending and last updated on 9/12 in Orlando which makes us think that it is a lost shipment.
Unfortunately we do not have notifications from *** regarding this shipment which we apologize for.
Please let us know if you wish us to resend you the shipment so that you have a full order ?
Thank you
I purchased a replacement part for my previously purchased sander from this same location. The part came in within three days, however it was the wrong part they sent. I was told to send in a picture of what was received. I did this. That was in February. I have sent 22 emails, I have spoken with their office numerous times as well as refused the access to a manager, and I attempted to call today for a refund and was hung up on three times. I was unable to speak with any one at all. I attempted to send a message on different outlets and no response. I just want a refund now.
Thank you for contacting us ***,If you are interested , I can send you out brand new sander free of charge for the inconvenience. I do see that you have purchased it for 804C but we are out of stock of that model. Please follow the link to see the product and let me know if you are untested in any of the models :https://www.alekoproducts.com/Drywall-Sanders-Telescopic-s/2761.htmOtherwise, I can send you a check for the amount of $37.00 via check.Please let me know Thank you
Slow. To send out order,,I ordered online,,they sent me a email back,,and was nice,,but 7 days after I ordered, it still had not been shipped. My grand children arrived and has gone,,,the day after they left, the cots arrived. They never did tell me why they had not been shipped, now they say I'm wrong, nut I have all my emails ,,from Aleko Swings, telling me all of this
Hello,
This order was placed on 7.21 , we have a 24 - 48 hour processing time.
Once the order ships it is a 4-5 business day shipping.
Since we value our customers, the refund was processed and customer is welcome to keep the product free of charge.
Please let us know if there is anything else we can assist the customer with
Thanks
thank you Aleko awning,,I appreciate a good business like yours ,,for taking responsibility, I can't say thank you enough,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I purchased 4 gate opener systems from this company. 2 of the systems are faulty and need to be replaced. Both systems are only 5 and 4 months old and fall under warranty. I have contacted them by email and phone and been on hold for an hour and a half. They tell me before it can be replaced I have to talk with the technical help department. When you call, you immediately go to hold. Through email they tell me the tech department will call me. I received a call the following day at exactly 5:00 PM and when I answered no one was on the phone. I Emailed them again but 2 days went by with no phone call. The did call me finally on 8/12, But I missed the call. I called back, but went strait to hold for another 20 min.
Hello, Thank you for contacting us
We apologize for the inconvenience with your recent purchase of Aleko gate openers.
We would like to make sure you have a working unit that you paid for. Since you had complications contacting our technical support team to assist you with the units you have, we would like to ask for a good phone number where the main technician can get in touch with you and discuss the ways to get the issue resolved.
Pleas provide us with the a good phone number and we will be happy to assist you
Thank you much
I purchased an Aleko 1500 gate opener on 11/25/2017, but after 7 months of usage it stopped working on 7/14/2018. My order number is ***.
Today --I spoke with Aleko and they determined that it is a broken motherboard-- they promised to send a new one. During our conversation, the technician--admitted that the motherboard has a limited number of openings and closures---data which was not disclosed at the time of purchase. I cannot afford to maintain this gate opener's motherboard at a replacement cost of $89 and so am requesting a full refund. What about other possible defective parts, such as, the motor and condenser?
It is apparent to me that something is amiss with the Aleko gate opener as the company reduced its warranty-period from 2 years--to just 1 year
This route is being taken after exhausting my appeals to the Aleko customer line and them: a) refusing to transfer my call to an Aleko administrator, or owner; and b) refusing to provide the owner and managers' names and contact data
Hello,
Thank you for contacting us
Customer has 30 days form the day of purchase to return the product for full refund.After 30 days goes by, customer is offered 1 year warranty on the product. During that one year, customer is able to receive ant replacements needed to make sure the product is in working condition.(warranty does not cover physical damage) .
Due to the nature of the product customer purchase,gate opener, it is natural for the product to wear out and replacements may be required over period of time.Similar idea with car tires that will need to be replaced over period of time due to its nature to wear out not necessary due to defect of the product.
There is no limit of how long it will last as it will definitely depend on the usage and weight of the gate.
Within the 1 year period from the day purchase, we are happy to supply the needed parts,after year, customer is welcome to purchase it on the website with affordable prices.
Thank you
Complaint: ***
I am rejecting this response because:
1. I was not made aware of the information that the Aleko technician divulged--the circuit board has a limited number of cycles. From my current experience, I can say that the Aleko 1500 circuit board lasts for only 7 months.
2. I did not purchase a car tire--and if I had, then the manufacturer would have clearly stated the mileage/durability of the purchased tire.
In the case of the gate opener--at the time of purchase, you did not state the extremely limited durability of the product. I would Not knowingly purchase a gate opener with parts which last for only 7 months, and which in the case of the circuit board, cost $89. My gate weights 145 lbs
Sincerely
The product was sold with one year warranty.
Customer agreed on terms and conditions of the product that stated that if product does not meet the criteria of the customer, they have 30 days to return the product. Now it has been over 30 days therefore we are unable to violate the policy that customer agreed on once placing the order
If customer has any issues with the product, they are welcome to contact the tech support team for assistance
Thanks
Complaint: ***
I am rejecting this response because:the unit is non-durable
Sincerely
Product delivered damaged.
Aleko Products demands I do complete inspection for damage to package contents where upon they may send individual replacement parts.
I am not qualified for such work and cost for installer to inspect exceeds value of content.
I did not purchase a damaged product.
Hello,
Thank you for contacting us
We apologize for such inconvenience with the delivery of the product . The package was shipped out in perfect conditions and was damaged during transit .
Please note that damaged package does not mean that the product itself is damaged as well or any parts are missing.
We ask the customer to look over the product (installer is not required ) and check the product as well as look over the parts list to specify if any parts are missing which can be send out.
According to the pictures provided , product does not look damaged.
Please provide us with details of the parts needed and we will be happy to assist the customer with any request to make sure the awning can be up and working
Thank you much
Complaint: ***
I am rejecting this response because: The product was received in an unacceptable condition and not what our contract was for. Please call for your product to be returned and my account credited the full amount, $308.14.
Sincerely
Hello ,
Customer was provided with pick up for the heavy product ( frame ) by UPSThe frame must be shipped out using the prepaid label the customer was provided with already
Customer has purchased extra support poles that are not part of the awning therefore customer would have to ship that part back on their own expenses as it was not damaged nor defective
Since we do value our customers we did provide the prepaid label for both packages that customer needs to tape up and ship back for refund
Once the product is in transit or delivered, refund will be credited as we have stated in the original email while ago that customer never replied to with confirmation
Thank you
Complaint: ***
I am rejecting this response because: I finally received what may prove to be a return tag for FedEx, I'll attempt to return today at my expense of time and travel. This additional return tag was not provided until Tuesday the 24th, three weeks after I notified them of damaged package. Fairly rich of them to say 2 packages don't relate to damaged package. They still haven't answered why I was sent a damaged package from Amazon. Stay tuned.
Sincerely
I placed an order on Tuesday, June 26'; I paid $33 extra for FedEx Delivery which shouldn't be more than a two-day delivery. My tracking delivery date is Thursday July 5.
Sounds like the company is running a shipping scam. FedEx deliveries do not take 9 days.
I could have opted for standard delivery which is 3-5 according to their website.
It is implied that the FedEx delivery option, which costs a considerable amount more than standard shipping (3-5 days), will be expedited and have a shorter delivery time.
Hello,
Thank you for contacting us
On 6/26 customer has purchased Aleko Gate Opener with paid shipping cost of $33.88 for guaranteed FedEx carrier used to deliver the product. Since Aleko provides free shipping, seller chooses the carrier they would like to use to deliver the products to the customers (examples:FedEx , UPS,USPS etc). If customer has preferred method of shipping the product specifically with FedEx, the fee of that choice is applied to the customer total.
In this case, customer *** has chose the option to deliver the product with FedEx only at the checkout page.Please note FedEx option chosen was not expedited.
On June 27th customer has email regarding the issue they are experiencing with this shipping rate and we have offered to cancel the shipping rate chosen and refund the customer,after which the order would be shipped out free of charge with seller's preferred method of shipping it. There was no reply on that email due to why the order was shipped out with no changes.
At this point the product is in transit,here is where customer can track the ***
The shipping rate is 3-5 business days
Order placed on 26th, shipped out on 27th and will be delivered on 7/3 which is 5 business days as advertised.
Please let us know if customer has any further questions so that we can assist.
Thank you
Complaint: ***
I am rejecting this response because:
The Company's website did not indicate that by selecting "FedEx" that it meant ONLY choosing the carrier.
I assumed that FedEx means expedited shipping. The site is misleading. There is no notification that by choosing FedEX I would only be selecting the carrier and not an Expedited Shipping Delivery.
Why would I pay $33 for a 3-5 day delivery that was listed as free? Had I known that the FedEx Delivery was 3-5 days I would have opted for the free shipping.
Listing FedEx as a shipping option without explaining that Delivery is not faster or expedited is deceiving.
Also, by the time I received the email, the packaged had already shipped, so I couldn't cancel it.
Sincerely
Hello,Thank you for the reply
By selecting FedEx ,it stated that it is FedEx Home Delivery ,not expedited.
FedEx home Delivery is delivery rate of 3-5 business days. This informant is available on our website as well as on FedEx's website.
Customer was given option of FedEx Home Delivery and Free Shipping.Customer has chosen FedEx Home Delivery for extra charge to ensure the package will be delivered specifically with FedEx Home Delivery.
Website has listed other expedited shipping rates as well with description of what type of expedited rate ( f.e.:Standard Overnight, priority overnight, express ,2 day delivery etc)
Since we do value our customers and want to make sure they have positive experience, we will authorize the refund of $33.88
Please let us know if you have any questions
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
We ordered a 25' electric gate from this company. The packaging was atrocious. When the gate finally arrived it was missing multiple parts. We contacted the company only to be told that they knowingly sent it out without all of the parts because they (the parts) were on back order. We were then told that they weren't responsible for missing parts. Our contractor charged us for his wasted time of trying to put this partial gate together. We then had to order the missing parts from *** (costing us even more money).
Hello,
Thank you for contacting us.
On 6/11 customer *** has purchased a gate from Aleko company. Upon arrival, the package was missing wheels per customer's email. Customer *** has requested refund of $$56.38 to purchase the wheels online.
Customer *** has purchased the product from one of our resellers [email protected] meaning the funds were at the Garage Department account.
We have got in touch with Garage Department and issued the refund of $56.38 back to his account.
Jared from Garage Department has confirmed that the refund of $56.38 was issued to ***.
See attachments for more details.
At this point the case is closed and we are happy to assist the customer for any further questions.
Thank you