AlekoGates.com

Aleko Customer service was very informative and friendly , knowledge was very good and answered all my questions in a professional matter

Just like the others, the customer service is awful, bought a trolling motor and apparently it only had a 1 year warranty (big red flag) it took on water due to poor manufacturing and was ruined. I lasted 1 year and a few months and was ruined and they pretty much told me I was out of luck!??? That is bad!, Do not buy from them.

There are 2 very specific issues to my complaint. Firstly, I ordered a prefabricated portable sauna which was to be delivered with pre-drilled holes for assembly by me, the consumer. A few days prior to me placing the order, I specifically called the company directly (spoke with the sales agent by the name of Ilyas) to inquire as to whether the unit was fabricated in the United States; to which he replied YES... Upon the delivery of the unit (which is composed of 7 boxes within the crate, all 7 boxes were labled, MADE IN CHINA... I called the company to make it clear that I WOULDN'T have purchased the item. After having a lengthy conversation with the sales agent, Ilyas, I agreed to have the unit professionally assembled and try out the unit (understanding that I have 30 days to return it). Unfortunately, the unit was NOT able to be assembled as it was a defective unit. The unit was delivered with pre-drilled holes for the attachment for the base, ceiling and 4 walls to connect, however the pre-drilled holes did not line up with one another. In other words, the pre-drilled holes were useless and the screws that would go through the pre-drilled holes wouldn't be able to the female sleeve portion where the screw needs to tighten in to. The bottom line is, the professional assembly team recommended to send this item back as they felt that without a doubt that this unit was compromised. When I contacted Aleko, they refused to pay for the shipping of the return of the sauna unit. They really didn't give me an explanation accept the fact that they haven't had this situation before. They wanted to offer me a $250 discount on the unit but I explained to them that this wasn't about money; but rather I wanted a unit that wasn't defective. After this seemed as if I wasn't getting anywhere with this company, I decided that I definitely wanted this unit out of my possession and that is way I now turned to the
Revdex.com for assistance.

On December 7th I purchased a Sauna via Amazon from ALEKO Products. December 17th the Sauna arrived late and broken because of no packing material was provided. Saturday I emailed them because they were closed for the weekend. Monday I called them after no response and the guaranteed that broken Sauna would be replaced within 4 weeks and I would recieve a $500 credit for the wait. 4 weeks passed with no response I called in 3 times to get tracking. Finally, I received a response stating the sauna would be delivered in an additional 4 weeks minimum. I asked for a refund again and ALEKO refused to refund me. Jan 16th, I filed a claim with Amazon to receive a refund. Aleko agreed to refund me the pricing of the product minus the $500 credit for waiting 4 weeks. I would have returned it December 19th had I know that they would not deliver the item within the guaranteed 4 weeks. Aleko told me to rebuild the crate, which would require me to buy tools and hardware to recreate.

1. AlEKO needs to send someone to re box the crate and pick it up on the 28th of January. (I have nowhere to store this giant crate as explained when I agreed to keep it until 1/15/18)
2. I need to be refunded for the entire amount plus the $500 credit for not returning the sauna when it was shipped broken. I have lost tenants not having a parking space and paid installers that were not able to install the broken sauna upon arrival.
3. ALEKO tried to force me to keep the product, lied about the replacement product delivery date, refused to return the product after the 4 weeks requiring me to get Amazon involved to process this refund, now our refusing the credit that I was compensated for waiting 4 weeks, garage rent and installer fees and insisting that I buy new hardware and rebolt up the crate for them to pick up. I am not buying hardware nor tools to repackage a crate that was delivered damaged with a damaged product that has absolutely no padding that has made it impossible to park in our garage for a mo +.

Was looking for a sauna to put up this winter. Ordered on Aleko website for such a good price.
The package arrived with some damage due to freight company not being careful with the crate.
Aleko CS team helped me out get replacement of the damages in addition I was offered a really good partial refund for the inconvenience.

The team is great and very helpful. I would totally recommend it to my friends who love the sauna I have right now.
Great job guys!

I ordered a toddler swing from the Aleko website in late November 2017. The swing was intended for my granddaughter's 1st birthday. I received the swing on December 5, 2017. Upon opening it to assemble, it was apparent that the swing was constructed improperly. I e-mailed the customer service department of Aleko the morning of December 6, 2017. Sadie responded to my e-mail requesting photos. I sent photos and requested that a new swing be shipped to me overnight so that I would receive it Friday in time for my granddaughter's party on Saturday. Initially, Sadie indicated they would consider expediting a new swing. However, she then said they would not pay the $80 fee to have it expedited. (The manufacturing error was obvious in the photos.) At this point I asked for the name of Sadie's supervisor. She refused to give me a name. After repeated requests, someone identifying herself to be Sadie's supervisor by the name of Tanya responded via e-mail reiterating that they would not send me a new swing by Fri. at an expense of $80. I explained that this was an obvious manufacturing error, no fault of my own, and they had an opportunity to stand by their product and make things right. I stated that the mission of the company is to "serve customers and resolve problems thoroughly" and I felt that I needed to speak with someone in upper management who had a broader perspective. Tanya refused to send me the contact information as requested. In searching for the names and contact information on my own, I discovered other complaints (some submitted to the Revdex.com) in which customers had experienced the same. It seems that there is a pattern of behavior in which Sadie and Tanya make final decisions that reflect poorly on the company (and leave the customer stranded) and then refuse to share contact information beyond their circle (even upon repeated request) so that a resolution can be sought.

Aleko participates in False Advertising. I ordered a SB5CEDARCP Barrel Sauna from them because of the specifications they had listed on their website. The specifications stated in 2 different places that the unit had a 6Kw heater. I also have an email confirmation from their sales department stating that the unit contains a 6Kw heater. I paid $3850.00 for this unit and DIDNOT get what I paid for. Aleko is claiming a typo, yet I have received the confirmation email stating that the unit contained a 6Kw heater. Warning: this is an untrustworthy company.

I purchased a SB5CEDAR Barrel Sauna from Aleko Awnings, DBA Aleko Products. I utilized their online specifications provided on their website for determination in my purchase of this product. The specs stated that the unit included a 6Kw heter. I contacted the sales department and received a confirming email stating that I would be getting a 6Kw heater with this unit. The unit was also to include an explosion proof light.

When I received the unit it contained a smaller heater, 4.5 Kw, and an explosion proof light that requires a European bulb, E14 base, which requires a special order bulb to function. The specifications indicate in two separate places that the unit will include a 6Kw heater.

Since my complaints, the specification sheet has been removed from their website but I have the specification sheet and the confirmation email available for proof of my complaint.

Aleko has since stated that the 6Kw was a typo. That spec sheet has been present on their website at least 30 days and was used to affect my decision to purchase this unit. This is at least deceptive advertising practices and false advertising. As this document was used in my decision to expend $3850.20 for this unit I want the originally advertised heating unit that I paid for.

I purchased a $3800.00+ Sauna from this company doing business as Aleko Products. The product was advertised as having a 6kw heater. This was also verified in an email from customer service. When I received the product it had a 4.5 kw heater. The product was also advertised as having a light included in the kit. The light is some foreign, possibly European fixture that takes a special bulb which was not included. It requires a 40W E14 Base, 50 cycle bulb which is not available here.

Based on the description "designed for easy and quick assembly" I ordered a tent canopy. Upon arrival discovered the assembly included 24 poles, plus 21 attachments. The only assembly instructions was a diagram, difficult to see. The diagram did not match the attachments, nor how to attach the canopy. Thus the "designed for easy and quick assembly" is false.

When attempting to return was told they would not cover the return fee. The product cost $29.99, return shipping would cost me $27.00. I then asked what the shipping cost to me was, which I would have been willing to pay, did not receive a response.

Awning was purchased and was missing 1 mounting bracket. I contacted manufacturer to make claim on their warranty and receive the missing part.

Aleko Products is doing absolutely everything possible not to honor their express written warranty of 5 years of operation - this awning has yet to be installed because it is missing 1 of the mounting brackets.

I purchased a set of Aleko gate openers from this company. After three months the plastic mounts/casing broke making the openers useless. After 3 day on the phone I finally got some one to answer the phone, they put me on hold for 48 minutes and then hunk up on me. I left several messages for some one to call me, but no call back. I Emailed them and explained the problem and sent pictures, after 9 days they responded. They offered to replace the plastic parts with new ones when they come in stock. I offered to return the plastic ones and pay the difference in price for the metal upgrade. I explained that I am not getting paid to fix their defective openers and if I did they will only break again. There is a long history of these parts breaking. In fact there are several places that you can purchase these plastic parts for $180.00 per set. They just don't care.

bought drywall sander from them broke down tried to order part they would not return my emails would not help me resolve problem cant use product without part

6 months ago ordered fences ,gate , automatic opener. Took two months for delivery..wrong product...reshipped 1 month later. I left 12 messages y pbone over two weeks before call back ..told correct style out of stock and sent alternative. Alternate product delivered..did not match fences, plus some parts with gloss finish others satin, not matching. They offered 20 %discount, if we released credit card charge back..then never gave 20% discount. Our Installer attempted to install..not all parts to assemble fences were in boxes...said they would send overnight..arrived 10 days later... wrong parts, again charged for coming to job by installers..but could not finish. Customer service told me to find parts locally..they do no have any. Again will not answer phones or respond to emails. The installation costs have almost doubled because of incomplete non conforming products...I would return, but installers had set fence posts in concrete before realizing all parts not included. We will also have to paint over powder coated fence and gate to get matching finish. Our home is a6500 sq ft muti million country estate...not a trailer part.