Alfa Romeo of Fort Worth

To whom it may concern: I am writing to you about complaint Mrs [redacted] complains that a warranty was added to her car deal and charged to her yet did not affect her paymentI spoke with both Finance Managers that spoke with Ms [redacted] and she is right they were able to create a package deal with the lender that included GAP and a Warranty and were able to keep her at the same paymentWhen the first Finance manager talked to her about the great offer that he was able to secure for her he wanted to express to her that she was getting more and paying the same; so he used the word “gift” to describe the scenarioIt became obvious afterwards that Ms [redacted] mistook the phrase to mean freeAdditionally, just to make sure that the issue wasn’t that the Finance Manager was explaining things incorrectly we had a senior Finance manager look at the deal and the offerBoth times Ms [redacted] was given the opportunity to decline the added value to the dealShe was told repeatedly that the offer was a package deal with the lender Either way she paid the same money that she had agreed to prior to talking with the Finance managerWe have spoken with the Finance manager to make sure he is aware that he may need to explain added value differently in the futureWe assured him that going above and beyond for the client and trying to get them more value is still an acceptable way of doing his jobAs to Ms [redacted] she was given every opportunity to cancel and revert back to the version of the deal that did not include the additional value We thank you for the opportunity to explain the situation; we hope that our lenders continue to provide packages that let us give more to our customers than we originally thought we could [redacted] Operations Director Alfa Romeo Fiat of Fort Worth

[redacted] thank you for your patronage here at Holt Fiat, unfortunately your vehicle has close to 100K miles on it, and is thus out of factory warranty After speaking with Fiat about your specific situation and it's manual transmission, we feel there is no responsibility at the dealer levelHowever, we could look and repair your vehicle at dealer cost to help offset your expensesWe really do value you as a client and want to continue striving for the best owner experiencePlease don't hesitate to give us a call so we can get you scheduled as quickly as possibleThanks [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] Thank you for replying to my complaint, but I was told that no one from Chrysler came out to look at mine or the other cars that were in for service at the same time as mine I think myself as the owner of the vehicle should have been there to speak to the representative from Chrysler if someone in fact came to look at the carsSince I wasn't there I don't actually know if anyone came or not As for the pre-owned cars you have, I think I would prefer to have a " New " vehicle not pre- owned since I purchased a new one If I was to receive a car from Fiat I think it should be a new model with the new transmission, not the one that's in models that has and is giving me problems I also think my payments and remaining balance should stay the same I shouldn't have to be the one to get stuck with a car with a bad transmission or whatever else may be wrong with it I bought the car new not being told the models had bad transmissions in them Just do the right thing by me and replace my car with a model the same as mine.Thank You, [redacted] ***

[redacted] We apologize for the and are removing your contact information todayplease allow up to hours for the system to remove your contact information

Hello,We greatly appreciate the opportunity to earn your business and I am very sorry to hear about this experienceI did some research and wanted to let you know, the District Attorney was contacted on 9/24/being told to dismiss the caseScanned copy of the letter sent to the DA was sent to the email you provided us on the same dayIf you have not received a copy of the letter and would like a copy, please contact [redacted] or myselfOnce again, I apologize for the mix upIf there is anything else we can do to help, please don't hesitate to reach outRegards, [redacted] ***General Sales Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below When I first went up there I spoke to a girl who finalized the first saleWhen I went back to make the complaint about the first car they told me she was no longer employed there so they put us with some one elseWe spoke to the manager that day and he and the new guy they put us with said they would trade in the carIt was late when we went in so Im sure they were trying to hurry up with the paperworkWhen we noticed on our paperwork that not only did they not put me back on the contract they only put my moms name ( [redacted] ***) they also did not add the trade in like they said they would doThats the only reason we agreed to take out a 25,car note because he said that was the only wayWhen we went back again for the third time they said that guy was also no longer employed through themSo now because of their lack of communication, for taking advantage of people with little knowledge of the car buying process, because of their bad business I am now stuck with a 25,car note and bad credit and soon with no carI refuse to do business again with this company and I will be soon returning this vehicle and taking legal matters if that's what I have to do to fix this issueI'm also filing a complaint with the Texas occ Regards, [redacted] ***

Please accept our sincere apologies for the phone callI will remove you from our systemPlease allow up to days for the all telemarketing lists to be updated Respectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I called [redacted] timesI reached her on the 4th try todayShe had no details of why I was calling; so, I explained the issuesShe tried to reach the same guy, [redacted] in the service department, I've been trying to contact for weeksShe said that he said that he believed that he had some rental cars availableI told her my cell phone where she could text me because she obviously rarely checks her voicemailShe said he would contact meThat's what he told me two weeks agoNothing has changed

Revdex.com:With the loan application that was provided, it was provided for Ally BankNo additional 3rd party application was provided to allow several pullsNo where on the application for Ally Bank did it mention numerous pulls to get the best deal.Now I know this is againt fair lending practices and if I need to take reprocussion of not being with fair lending practices then I will seek legal action against Holt Fiat in regards of unfair lending practices by not providing the additional 3rd party pulls either by verbal or written.By law, it is required to provide a written statement for additional 3rd party pulls before the pull takes place Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

The credit app that we have consumers sign does not limit the amount of banks we are able to submit the car deals withThree to five is normalWe are always trying to find the best car deal possible for the buyerWe did nothing wrong here

We apologize for your inconvenience and as you know have had the Manufacture come out and look at your vehicle and were unable to duplicate the problemOur Pre-Owned Department has over cars in stock, and maybe we could trade you out of your current transportationThanks [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. While I still feel that Hilt fiat is partially responsible for the damage to my vehicle, I hope that they refrain their staff to check fluid levels of they notice a leak instead of "assuming" that it will be okay until the next oil change. Regards, [redacted]

Thank you for taking time to reach out concerning your situationUnfortunately your wife told us at the time of your service request that another tire store had caused the situation when we offered to repair that for herPlease stop by and we will get you 10% off your service visit.Thanks*** [redacted]

First of all, I would like to sincerely apologize that you have felt lied to or taken advantage of in ANY wayI understand that purchasing a vehicle can be an intimidating experience that leaves each and every one of us wondering if we got a good dealYour complaints have been carefully
reviewedYour salesperson did offer to switch the wheels for you at $per wheelThis is the cost of labor for the switchThe offer was to swap the wheels for a premium set from a pre-owned Fiat that only had miles on itI was informed by the service advisor that you did not want a pre-owned set and this is why you were quoted a higher price for a brand new set of wheelsPlease understand that we are unable to pull a set of wheels off of a New Fiat because the wheels are reflected on the Invoice/ Window Sticker of each unitDue to your credit situation I see that we worked aggressively to obtain financing for you, but were limited on optionsI am not happy to hear that you felt embarrassed about your financial situation and disciplinary actions have been takenI am, however very glad to see that we were able to obtain financing for youHere at Holt Fiat of FtWorth we are non-discriminatory and work hard to provide financing to all customers regardless of their credit historyNew Fiat vehicles come with maintenance for years, 36,milesYou do not need a coupon bookI will have ***, our service advisor give you a call for further information.The warranty you purchased is clearly documented on your paperworkIt covers additional items that are not covered by the manufacture warrantyExtended warranties are an optional purchase and can be canceledThank you for providing information about your recent experienceWe cannot get better without being advised of issues such as thisI assure you this is not how we run our business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Dear Fiat Representative, I really do love my Altima and I don't want my Fiat backHowever, we did not have three opportunities to walk away from this deal with a clean slateYou threatend me by telling me that if Josh Elmore did not stop cursing that you would TAKE my down payment, give my Fiat back and I would not have the option to get the AltimaThe associates of Fiat LIED to the finance company on the initial paperwork and we had to re-due all the paper work over and I was asked to put more money down on top of what y'all already collected from meEach time Josh and/or myself have gone up there, no one person has the right information nor knows what is going onI do understand that Josh was in the wrong at that moment and I do apologize for his actionsThat being said, not once did I go up there and felt like I was being treated like a "valued" customerMatter of fact, everytime we did have to go to your dealership, I had to jump through hoops to get someone that slightly knew what was going on and everytime I left there, you all would promise things would be fixed and have yet to do soMy Fiat is still not paid off and now it is passed due thirty days and will hurt my credit because of the companies incompatanceAlso, Chrysler Capital has been trying to get a hold of your accounting department to get this fixedThey have left numerous messages and have yet to get a hold of anyoneWhy has this continued for so long now? Instead of fixing the problem within this dealership you have tried to make it my faultWe got to this point because of the lack of communication, being unorganized and poor customer serviceI hope for your companies future you can fix these issues because as a "valued" customer you have let me down as well as your company. Good day,*** ***
Revdex.com
MESSAGE:
Consumer confirmed with the Revdex.com the complaint has been resolved

Thank you for taking the time to respond to the manufactures promotion of test driving a vehicle for a gift cardUnfortunately, there was no communication from you or the staff that would allow me to resolve the issuePlease don't hesitate to give me a call so we can get you
this code*** is my direct line and I look forward to hearing from you.*** ***

Tell us why here...To whom it may concern:I am writing to you about complaint ***Mr*** complains that he wants to return the vehicle he purchased and signed for because things were not explained to him in SpanishMr*** all of our finance team is bilingual including *** ***
who was the gentleman that you signed the contracts withSo if you need any assistance with going over the contracts they are more than capable of helping you understand it in Spanish if you needYou can also contact your sales consultant whom is also bilingualBoth our service advisor and Service and Parts Director are bilingual as well for when you need service on your vehicleWe make every effort to assist you the customer feel secure by providing access to Spanish speaking personnel in every customer facing department!I cannot give specific details about vehicle deals on a public forumHowever, I did speak with our Finance Director about this complaint and he explained that there was discussion on the down payment and that you were trying to come up with one sum but had to settle for a different sumOur Finance manager made sure that you understood; that you had signed a contract for the promised down payment and one for the down payment that you had available at the timeHe let you have several days with the vehicle in your possession to acquire and bring us the promised sum before he had to submit the secondary contract.Additionally, we have been able to speak to the lender that you contracted with concerning the vehicleWe explained the situation so that they were aware of all the same things detailed here (details were disclosed to them un-like this forum)Should you wish to proceed in getting rid of the vehicle you can come in and trade the vehicle in; understanding that we would have to treat this like any other vehicle purchase. Additionally, I can offer advice concerning signing contracts; do not do it unless you are absolutely sure you are comfortable with everything that is written downMost if not all companies have access to multilingual personnel (like us) that can assist you should you need and request itThank you for your time! *** ***
Operations Director Alfa Romeo Fiat of Fort Worth

We reached on to Customer yesterday, left him a voicemailWe will wait for a call back from him

The rental department will be contacting you today to let you know the status of rental vehicles, I did not know the status since I do not work in that department. Ashley will be able to help answer any questions you have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
When I first went up there I spoke to a girl who finalized the first sale. When I went back to make the complaint about the first car they told me she was no longer employed there so they put us with some one else. We spoke to the manager that day and he and the new guy they put us with said they would trade in the car. It was late when we went in so Im sure they were trying to hurry up with the paperwork. When we noticed on our paperwork that not only did they not put me back on the contract they only put my moms name ( [redacted]) they also did not add the trade in like they said they would do. Thats the only reason we agreed to take out a 25,000 car note because he said that was the only way. When we went back again for the third time they said that guy was also no longer employed through them. So now because of their lack of communication, for taking advantage of people with little knowledge of the car buying process, because of their bad business I am now stuck with a 25,000 car note and bad credit and soon with no car. I refuse to do business again with this company and I will be soon returning this vehicle and taking legal matters if that's what I have to do to fix this issue. I'm also filing a complaint with the Texas occ.
Regards,
[redacted]