Alfa Romeo of Fort Worth

Hello,We greatly appreciate the opportunity to earn your business and I am very sorry to hear about this experience. I did some research and wanted to let you know, the District Attorney was contacted on 9/24/15 being told to dismiss the case. Scanned copy of the letter sent to the DA was sent to...

the email you provided us on the same day. If you have not received a copy of the letter and would like a copy, please contact [redacted] or myself. Once again, I apologize for the mix up. If there is anything else we can do to help, please don't hesitate to reach out. Regards,[redacted]General Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. While I still feel that Hilt fiat is partially responsible for the damage to my vehicle, I hope that they refrain their staff to check fluid levels of they notice a leak instead of "assuming" that it will be okay until the next oil change.
Regards,
[redacted]

We reviewed your file from the sale that took place in 2014. There is no mention on contract or on worksheet of a trade in. However, we would like the opportunity to help you remedy this situation. Please let me know when would be a good time to come by and speak with the management...

team.Warm Regards,[redacted]
[redacted]
[redacted]

To whom it may concern: I am writing to you about complaint 12676718. Mrs. [redacted] complains that a warranty was added to her car deal and charged to her yet did not affect her payment. I spoke with both Finance Managers that spoke with Ms. [redacted] and she is right they were able to create a package deal...

with the lender that included GAP and a Warranty and were able to keep her at the same payment. When the first Finance manager talked to her about the great offer that he was able to secure for her he wanted to express to her that she was getting more and paying the same; so he used the word “gift” to describe the scenario. It became obvious afterwards that Ms. [redacted] mistook the phrase to mean free. Additionally, just to make sure that the issue wasn’t that the Finance Manager was explaining things incorrectly we had a senior Finance manager look at the deal and the offer. Both times Ms. [redacted] was given the opportunity to decline the added value to the deal. She was told repeatedly that the offer was a package deal with the lender.  Either way she paid the same money that she had agreed to prior to talking with the Finance manager. We have spoken with the Finance manager to make sure he is aware that he may need to explain added value differently in the future. We assured him that going above and beyond for the client and trying to get them more value is still an acceptable way of doing his job. As to Ms. [redacted] she was given every opportunity to cancel and revert back to the version of the deal that did not include the additional value.  We thank you for the opportunity to explain the situation; we hope that our lenders continue to provide packages that let us give more to our customers than we originally thought we could.
[redacted] Operations Director Alfa Romeo Fiat of Fort Worth

Stacey, 
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
While I appreciate the apology from Fiat, what is truly expected is the assurance that they will start adhering to the Texas and National Do Not Call regulations.  Anything less is not acceptable.
Regards,[redacted]

We apologize for your inconvenience and as you know have had the Manufacture come out and look at your vehicle and were unable to duplicate the problem. Our Pre-Owned Department has over 300 cars in stock, and maybe we could trade you out of your current transportation. Thanks[redacted]

Revdex.com:
I have review response reference to complaint ID [redacted], however there is a new issue that has come about when I purchase the vehicle I filled out an application for loan...

through Ally (bank) along with gave holt fiat to pull my credit. When I checked my credit just a week ago it is showing that Holt fiat send my information to four other companies for a auto loan. Which has dropped my credit score. I have try to contact the young lady that was assist me with complaint I submitted to Revdex.com in regards of this issue but I am not getting a response. I have also disputed the credit pulls with the credit agencies. I would like for the four addition credit pull that I did not authorized to be take off my credit.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Dear, Revdex.com STAFFIt is 4:40pm CST and the only call I received from Holt was a call thanking me for being a Holt customer and inviting me to contact their service department if I need their service. HA HA
Regards,
[redacted]

[redacted] we apologize about your experience and agree with you. We will reimburse you the $600.

The issues have been resolved, we are working diligently with customer to make this experience better

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your...

reason(s) for rejecting the business response below.
Regards,
[redacted] I called [redacted] 4 times. I reached her on the 4th try today. She had no details of why I was calling; so, I explained the issues. She tried to reach the same guy, [redacted] in the service department, I've been trying to contact for 2 weeks. She said that he said that he believed that he had some rental cars available. I told her my cell phone where she could text me because she obviously rarely checks her voicemail. She said he would contact me. That's what he told me two weeks ago. Nothing has changed.

Thank you for taking time to reach out concerning your situation. Unfortunately your wife told us at the time of your service request that another tire store had caused the situation when we offered to repair that for her. Please stop by and we will get you 10% off your service visit.Thanks[redacted]...

[redacted]

[redacted]We apologize for the and are removing your contact information today. please allow up to 48 hours for the system to remove your contact information.

Your negative equity and your credit score drive the terms from the lender. You requested help on getting out of your current situation, and we found a bank to help you do so.  According to your claim, you had 3 opportunities to walk away from this deal, and you still chose to purchase the vehicle.  Again we apologize for you having to drive back from Oklahoma to finalize your paperwork. Please stop by the store next time your in town and we will change the oil, detail the car, and fill it up for you. Again we are apologetic about your experience.Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Thank you for replying to my complaint, but I was told that no one from Chrysler came out to look at mine or the other cars that were in for service at the same time as mine.  I think myself as the owner of the vehicle should have been there to speak to the representative from Chrysler if someone in fact came to look at the cars. Since I wasn't there I don't actually know if anyone came or not.  As for the pre-owned cars you have, I think I would prefer to have a " New " vehicle not pre- owned since I purchased a new one.  If I was to receive a car from Fiat I think it should be a new 2015 model with the new transmission, not the one that's in 2014 models that has and is giving me problems.  I also think my payments and remaining balance should stay the same.  I shouldn't have to be the one to get stuck with a car with a bad transmission or whatever else may be wrong with it.  I bought the car new not being told the 2014 models had bad transmissions in them.  Just do the right thing by me and replace my car with a 2015 model the same as mine.Thank You,[redacted]

[redacted] thank you for your patronage here at Holt Fiat, unfortunately your vehicle has close to 100K miles on it, and is thus out of factory warranty.  After speaking with Fiat about your specific situation and it's manual transmission, we feel there is no responsibility at the...

dealer level. However, we could look and repair your vehicle at dealer cost to help offset your expenses. We really do value you as a client and want to continue striving for the best owner experience. Please don't hesitate to give us a call so we can get you scheduled as quickly as possible. Thanks[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted]I appreciate you bringing this to my attention. We work hard to adhere to the guidelines created by the Federal Trade Commission which states, "A company with which a consumer has an established business relationship may call for up to 18 months after the consumer’s last purchase or last delivery, or last payment, unless the consumer asks the company not to call again. In that case, the company must honor the request not to call. If a consumer makes an inquiry or submits an application to a company, the company can call for three months. Once again, if the consumer makes a specific request to that company not to call, the company may not call, even if it has an established business relationship with the consumer."I have deactivated your contact information in our customer base. Please do not hesitate to reach out to me if I can ever be of assistance in the future.Regards,[redacted]
[redacted]
Revdex.comMESSAGE:
Consumer called the Revdex.com and stated the complaint is resolved.

Please accept our sincere apologies for the phone call. I will remove you from our system. Please allow up to 30 days for the all telemarketing lists to be updated.  Respectfully,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response belowWell, he did not even address the fact that I was being charged for a car that I did not have and I was asked to lie to the finance company. Also, I had to sign paperwork two more times after the initial signing, the third time I had to come all the way from Oklahoma where I was opening a new store for my employer.  In comparing the paperwork, I was being charged for the special features of a car I was NOT getting.  How is this ok to just lie and try to charge me for something I am not getting?  IF I HAD LIED, I WOULD BE PAYING FOR SOMETHING I DON'T HAVE AND NEVER BE THE WISER!
Regards,
[redacted]